# Ally Auto Finance — user reviews > 71 indexed App Store user reviews of Ally Auto Finance by Ally Financial Inc., rated 4.61/5 from 10,289 ratings. - Source: https://appshunter.io/ios/app/ally-auto-finance/id738421938/reviews - App overview in markdown: https://appshunter.io/ios/app/ally-auto-finance/id738421938.md - Rating breakdown: 5★ 8,781 · 4★ 503 · 3★ 178 · 2★ 108 · 1★ 719 ## What do users think of Ally Auto Finance? Overall sentiment: negative **Pros** - 🚀 User-friendly app - 💡 Convenient payment options - 👍 Straightforward interface **Cons** - 🐛 Frequent app crashes - 🔒 Security and login issues - ⏰ Maintenance downtime - 💤 Unresponsive customer service **Commonly reported bugs** - Vehicle details unavailable - Payment processing problems - Conflicting account information **Most requested features** - Dark mode support - Improved account management features - Consistent app availability ## Newest reviews (17 of 71) ### 3/5 — Good app needs work still not acknowledged/fixed *2024-04-18* Change was made on my account and i am locked out of this app, im thinking its due to switching to "ally" and "ally auto". Been having this ongoing issue for the 2 years ive been with ally auto that support cannot be reached, messages disappear, delete or are completely out of order between the last message and the first message sent 2 years ago. Reached out has never been fixed(in app messages, there is no external email support)is on my mobile, happens on my desktop also "We can't complete your request right now. Try again later, or contact us for help." this gives a link and puts through a looped doing the same thing, leaving my only option to sit on the phone and wait for assistance, (obviously requires to do on open and available hours rather than the messages that they can get back to whenever).The app interface is generally pretty good and easy to maneuver but it is down every time i try to use it making that irrelevant. Support is a HUGE thing that needs to be maintained properly. ### 3/5 — App works well. Wish there was added features *2024-04-06* I use the app to pay my loan end of story. I also have a car that has a loan thru capital one. Which capital one has a feature that I keep checking for on ally but you haven’t gotten on the bandwagon just yet so maybe (fingers crossed) someone will actually read this. With my other car loan I was able to set up automatic payments each week. So my car loan is paid a little bit each week and I honestly don’t even miss the money going out on payday and my car loan is just paid. Saves me money in the long run on interest and helps relieve the pressure of the monthly payment hit. ### 3/5 — Could use work *2024-02-21* Whenever i go on the app my chats/email are unavailable or dont load at at, the interface is pretty well setup easy to understand and maneuver, CHATS ARE NOT SAVING, which is incredibly irritating when i need to get information from previous text not even an HOUR ago they all disappear(not supposed to to my knowledge) then ill have random messages from different past conversations in different orders. Creating a chat system like"Discover" through imessage would be incredibly helpful. Alerts to messages works great did have an issue with them not working but that was resolved through support. Support team is great biggest issue is actually being able to contact them, cant seem to get an external email not through the app, which makes contact by phone the only resolution, but cant send documents over the phone... ### 2/5 — Absolutely discussed *2024-01-31* I have been using Ally Auto app for 4 years absolutely no issues paying my car. Now they have stated they don’t support the Ally Auto app that all information will be linked to ally bank, well it’s not I have been on the phone with them for two weeks straight and nobody seems to know what’s going on or they are Very Hard to understand. I have been told pay by phone sure a $4 fee NO thanks or by mail. This is absolutely not professional. I have nothing good anymore to say about Ally Auto. They have made it harder for me as a Costumer. ### 2/5 — Very disappointed *2024-01-02* I’m disappointed to even have Ally as my auto finance institution for the very first time, the customer services is no help at all either especially if I can’t understand them nor the communication is good. I’ve been waiting for my refund that was supposedly sent back to my original bank account that I have with First National & they told me it was going to take 10 business days for the refund to reflect on there it’s already been passed the 10 business days since Ally supposedly sent back my refund since December 13th, 2023 & apparently now they are taking forever to respond back to me or even pick up at times to attend me nor will give me an actual answer as to what happened with my refund that still isn’t back into my account at all!! Terrible customer services & terrible company that can’t even give me a simple answer or help me out to do something about it!! To me seems like they have a rat scammer working for them from the inside taking money or something in my opinion cause they can’t tell me what happened ### 1/5 — RUN *2023-05-31* One star is actually giving this business too much credit. All I can say is run from this business. You’ll never get a customer service rep on the phone who can actually answer all of your questions. They’re just going to transfer you to the next person and continuously transfer you between two depts if you’re going through any type of financial issues. Then when you report them to the BBB, they’ll state well we didn’t promise you anything (Alicia). Which I didn’t only ask that. I’m not asking you to read the contract to me. If you would’ve just taken responsibility for your horrible treatment towards your customers, I would’ve been okay with that. But as of today, I’m closing out all of my accounts with ally. And I will keep my car note for the next 2 years. I will never invest in this business again. ### 1/5 — Payment date *2023-04-19* The app works just fine. What doesn’t work is how the app is strategically designed to automatically default the due date to the day of payment. If I’m paying my payment on the 15th, the date of the payment should automatically be the day I’m making the payment. In the event I want it changed to the due date, I should then change it (like every other bill pay app that practices transparently). To automatically make the date of the payment the due date is very calculative by this company to gain more interest, and it’s a shady business practice. ### 2/5 — 🙄 *2023-02-16* This app is down 10 hours a day for "daily maintenance" lol. How? How is a lender's website, application AND phone service unavailable for 1/2 a day everyday? You'd think this was a mom & pop by its hours of operation which requires no overhead. Just a functional app, dude. That's all. An automated (working) online service. 10's of thousands of people All services (at it's leisure) Could you imagine if this was Capital One or literally any other financial institution? Smh. Get with it man. This is supposed to be for customer convenience. God forbid you pay your bill at the last minute. You'll be getting some convenient late fees. ### 1/5 — Website fiasco *2023-02-13* From 2017 up until NOW (2023) have had non stop ISSUES never been able to access website have called and called and called requesting for management to contact me , each time trying to access website from my phone computer iPad “NOTHING” , login password response is “temporarily unavailable please try back later” have to call in to make payments being charged “EXTRA” each month , traded in car now being told previously car traded in has not been paid off I owe a balance now would I like to make a payment over the phone …” NO FIX WEBSITE FIRST NUMBNUTTS I DO NOT WANT YO BE CHARGED EXTRA ANYMORE ! Very unsatisfied military mother of 2 NO THANKS YOU ARE ACCEPTED FROM THIS MOTHER FOR MY KIDS SERVING ! ### 1/5 — Worst banking app ever *2023-01-21, version 5.1.6* It took me 5 times to set up this stupid app just to make a car payment. If you don’t have every last bit of information such as bank account, routing numbers, ally account number and VIN number memorized, and open another screen, it kicks you out and you have to start all over. I hate this app and will never use Ally again. ### 4/5 — Very straight forward but…. *2023-01-10, version 5.1.6* Only thing keeping me from making this a 5-star app is more of a nitpick. I pay weekly, doing 1/4 of my bill so I can budget easier. The app will always tell me “check you amount” just because it’s below the monthly payment. Again, it’s just a nitpick ### 4/5 — App and website was great! *2023-01-04, version 5.1.6* I was able to get a loan with Ally through the dealership. It’s was a horrific interest rate, but we planned to refinance through our bank. Came home and ready A LOT of horrible reviews on Ally and definitely panicked a bit about having to pay off my loan and make the few payments I needed to with them. I used their app and it ran perfectly, twice I need help on their website and used their chat service. It was super fast and easy both times. Paid down my loan 8k over the website and my bank mailed the pay off amount and they quickly mailed my lien. Sent me a check for the small overpaid amount. Everything but the interest rate was wonderful! ### 1/5 — App does not work! *2023-01-03, version 5.1.6* I have never been able to use this app. I’ve deleted and reinstalled the app and it still does not work with iOS 16.2 on an iPhone 11. It’s been a month with the same error message, ”Vehicle details are temporary unavailable. We are either working on routine site maintenance or fixing an issue. You can’t view your vehicle accounts right now but you can still go to your profile. Try again later or call us for help”. I attempted to call for help and was told that no other person was having this issue. I was told to go to the website to view my account. So basically the app is useless. ### 1/5 — Biggest scammer for auto financing *2022-12-22, version 5.1.6* Their website says if you have a credit score over 781 then you qualify for 3.80% Apr on used vehicle. after I filled out the app through the car dealership it came back that I have 800 credit score and my Apr is 8.49%. They use false advertising and will scam you. Watch out for these crooks. Will never use them again to lease or purchase. Worst experience ever. ### 1/5 — Faulty App *2022-12-01, version 5.1.5* This app suddenly stopped working for me. When I sign in, I get a message saying that my account details are temporarily unavailable and it’s been like that for months. My account t details show up just fine when I log in through a web browser, so it’s an issue with the app. I’ve called customer service three different times with no solution. It’s a helpful app when it works, but the lack of support I’ve had resolving this problem makes it completely useless. ### 1/5 — Unprofessional *2022-11-01, version 5.1.5* They don’t have the proper setup to handle complicated situations. At least not to help the clients. So they don’t care that I was in a car accident and my car was totaled. They delay the process and eventually put you in a situation to pay for a car you don’t have anymore. Just so they can collect your money and keep it longer. Typical bank trying to collect funds as much as possible and for as long as possible even if they need to. So, I strongly recommend not using this bank. Also, you will not receive any documents. You just have to trust them! I thought banks did everything by the book and gave you copies of all records. Not here. It is what it is. ### 1/5 — App Hasn’t Worked In A Year *2022-10-20, version 5.1.5* I’ve had ally for years for my auto loan and used to just easily pay it on the app every month. One day the app said sorry, Ally is not available. This continued for over a year and I have deleted the app and re-added it multiple times in hopes that it would work and it still won’t, so today I deleted it for the last time. I have to just go on the website and make my payment every month and it’s sort of annoying because the app would be much more convenient. I reported it to Ally but I don’t know if there’s anything they’ve done to fix it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse customer service ever *2024-08-17* I have been paying my ally auto loan for 2 years now i thought they were great! BUT !!! When i applied foe the credit card they gave me a huge credit line..! And thats where all my problems started! They tried merging my 2 accounts together which thats not what i wanted! But they forced it on me! Had conflicting log ons and right before my due date they shut me out! The loan customer service ! Which from India straight out told me they couldnt help me! Due to conflicting accounts so i closed my credit card which they did not care! So i didnt! But the credit card company tried their best to keep me but i was all ready over it! Fawk this company ..! Hopefully you dont have to deal with this drama!!! ### 1/5 — Worse customer service ever *2024-08-01* I have been paying my ally auto loan for 2 years now i thought they were great! BUT !!! When i applied foe the credit card they gave me a huge credit line..! And thats where all my problems started! They tried merging my 2 accounts together which thats not what i wanted! But they forced it on me! Had conflicting log ons and right before my due date they shut me out! The loan customer service ! Which from India straight out told me they couldnt help me! Due to conflicting accounts so i closed my credit card which they did not care! So i didnt! But the credit card company tried their best to keep me but i was all ready over it! Fawk this company ..! Hopefully you dont have to deal with this drama!!! ### 1/5 — Monthly Run-Around *2024-06-28* It takes major frustration for me to write a bad review, but this is a monthly occurrence and it’s become infuriating. I also posted this review for the other Ally App. I use the Ally app or website every month to make our car payment. Every month, it says my log-in information is invalid, so I have to reset the password. It usually takes at least three attempts before that works. I’ve even tried to do it on three different devices. This time, it locked me out. As a last, last resort - because calling any company’s customer service team is a waste of time - I called Ally CS and got a temporary password. Got the “invalid” message after typing in THAT one. I called the customer service line again, and was finally able to complete a payment. It took 90 minutes to submit one payment, and by that time, the cut-off time had passed. It’s Friday, so the payment is scheduled for Monday, the day after the due date. We have never been late with a car payment, and this isn’t even our fault. There’s no excuse for this. Fix your stuff, Ally. ### 1/5 — Worst Company Ever *2024-04-13* This company is one of the hardest to be able to reach anyone in customer service. I had my truck loan set up on auto draft but it failed twice for unknown reasons and they could not explain why and would not allow me to make online payments for months. The website and the app are as user friendly as whip cream thrown in a fan. It might work one month and not the next couple of months. There seems to be a different physical location with different customer service numbers for each and every question you need answered. Once I am able to move this account I will be tickled to death….even if the interest rate is much higher! ### 1/5 — Bad banking organization *2024-04-10* This is the worst banking experience I have ever endured. I had way too much trouble and now had to spend double of what I intended to this April. I was not aware my payment didn’t go through due to there being the obvious amount on account for the payment. The App said “completed” and days after it still said completed. It wasn’t until April 9th when they charged me a late fee for March, when it was not my fault. My payment for this month now has doubled because of this mistake. I can not afford this and this mistake was a set back for me. I thought banking through this app would make it easier but it does not at all. I do not recommend this bank for others. I am very upset and disappointed I trusted another bank with my money. ### 1/5 — Why the move? *2024-02-25* I've been using Ally Auto app for making payments on my car for a few years. The login wasn't easy, every now and then they kick you out make you re-sign in fully. Re-answer all your security questions for no reason then says it's under maintenance as soon as you did all that work. Now after this new update, I have to get a whole nother app to be able to make the car payment I was already using the app for that. Now I got to do the whole process all over again, great just great. I'm done using yall. Didn't sent any ucking codes. I'll do everything in my power to refinance with another bank. Never missed a payment until y'all changed the ucking apps. ### 1/5 — So disappointed *2024-02-17* I’m writing this review because I should have paid my bill on the 9th of this month. The company updated something that had worked fine for the past 3 years. I lost my information on my account, so I called in it took me 3days to finally get ahold of someone, but it was someone over seas. I wanted someone from the states, if I’m going to give someone on the phone very personal information at least have someone from here. I got my account all set up. I’ve paid 3 times got a confirmation number but it hasn’t been paid. I’ve checked with my bank but nothing has been withdrawn. I keep getting messages that I’ve not paid my account and I don’t know what to do. ### 1/5 — App in non-functional *2023-12-11* I literally waste time and effort accessing the app to make a payment. It is always down, cannot take a payment, or one of numerous issues. Today, I called Ally to report the issues of online banking through the app and was told that IT is aware of the problem. I was offered alternative forms of payment but feel I should not have to pay a fee to process my payment if systems are in place and actually work. I understand down time on the weekends to update the system, but after the published hours, customers should have access to the portal. The Ally app and the online banking system needs a complete overhaul. ### 1/5 — Worthless *2023-11-10* The app doesn’t work well. Ally lowered my credit score by over a 100 points. I had a 826 and they lowered it to 716. I have had my loan for 38 months always paid on time though my bank auto pay. Ally changed the account number and remit to address and then my payments started coming back after trying to contact them my payment was over 30 days late I had to use my credit card to make a payment then they charged me almost $50 for a fee to pay it quickly. No customer service the app is terrible. I’m making double payments right now to get my vehicle payed of in twelve months. I would use Ally or there app ever again. Sincerely Frank Azzopardi ### 1/5 — READ ME…. *2023-06-24* Ally Auto Financial has garnered a reputation for being detrimental to customers due to various reasons. Firstly, their customer service has been consistently disappointing and frustrating for many individuals. Customers often report long wait times, unhelpful representatives, and a lack of resolution to their issues. The poor customer service experience leaves individuals feeling undervalued and neglected, as their concerns and inquiries are not adequately addressed. Furthermore, the Ally Auto Financial app has been widely criticized for its subpar performance and functionality. Many users have encountered numerous technical glitches, including frequent crashes, slow loading times, and difficulty navigating the app's features. These issues make it extremely inconvenient for customers to access and manage their accounts efficiently. The app's shortcomings not only hinder the user experience but also create additional stress and frustration for customers who rely on mobile banking for convenient financial management. Overall, the combination of substandard customer service and a poorly functioning app has resulted in an unsatisfactory experience for many Ally Auto Financial customers. I don’t usually do reviews but I’m happy after my 3 years being with this company to give them the 1 star they earned. ## Most praised reviews (10 highest-rated) ### 5/5 — ally auto monthly payments *2024-04-29* I, like all of you, hate submitting a car payment every month. however, this is my first year making a monthly payment on a car and Ally Auto makes it very very easy. I’m not someone who is good with technology by any means but the process is very simple. you log in, it shows you all the cars listed under your name and when the payments are due. it also shows you how much left you have to pay until the car is paid off. you can link it directly to your checking OR savings account so you don’t have to add any card information, log in yourself every month to pay it, or set up an instant payment! i usually have a very hard time adapting to a new system/app and figuring out how to use it, but after the first time on ally auto i was set! i recommend! ### 5/5 — Excellent Bank and Friendly Customer Service *2023-10-07* Ally Auto has been outstanding. I had an issue and Ally customer service was professional and friendly and am very happy and pleased with Ally Auto. I gave 5 stars because their auto loan processing yes is online but if you need customer support they are awesome in helping and resolving issues. Great bank do auto financing with. ### 5/5 — GREAT But… *2022-06-23, version 5.1.1* I love LA auto it offered me a great interest rate for a reasonable amount. However the only thing that I hate is when it is close to my payment date the app/Netwerk seemsTo be temporarily down for maintenance the scores in sometimes for me toMiss my payment dates which is very frustrating. I will definitely be contacting their team to see what the problem or issues. Other than that it is a great app/company. I just wish they made these improvements to better serve and provide, it’s very inconvenient that services go down constantly. ### 5/5 — Excellent User Friendly App *2022-05-31, version 5.1.1* I have have been paying off my car to Ally for the last four years, and for some reason today I decided to check out the reviews of their app, just see what other people thought. I am honestly shocked by all of the bad reviews. I have auto pay set up, and I’ve never once had any issues. My payments are always taken out on the same day every month and the app always runs smoothly. I am able to change my automatic payment amounts and make one-time payments anytime I want, and I can even nickname my car. I am able to see current finance charges, previous year finance charges, balance left, etc. I’ve never had to call customer service or been late on a payment, so I can’t speak to the actual customer service or morality of the company, but the app is phenomenal. ### 5/5 — Makes paying your car note almost painless *2022-04-23, version 5.1.0* This app is great for paying your car note every month. Just log in click your payment amount and date. It even lets you pay more each time, if you choose to, so you can pay off your loan faster. It lets you download your statement each month so you can track just how much you owe on your loan. ### 5/5 — Not sure why people are having problems… *2021-07-15, version 5.0.4* I downloaded, I put in 3 pieces of info, it found my auto loan, I created an account, all of my load data was correct, I set up auto payments….DONE! Works WAY better than my old loan company’s app. I was in and out in under 5 minutes. GREAT APP! ### 5/5 — works great *2021-04-08, version 5.0.3* Been using the app the last 3 months since Ally was awesome enough to offer me a good loan on a 2021 camaro and the app has worked flawlessly for me. no complaints. i think all the old complaints from a while ago are where all the 1 stars are coming from. they’ve changed since then ### 5/5 — User-friendly *2021-04-01, version 5.0.3* I love the fact this is user-friendly I have a face recognition and is able to log me in so I don’t have to remember an account number or password you provide me with the total cost that is outstanding and then allow me the option to put in the amount that I want to pay. This is very convenient thankYou for making things easy also thank you for working with me during these hard times. I would recommend Ally financial to everyone. ### 5/5 — Rating high so it’s seen *2021-03-04, version 5.0.3* This app is crashes all the time. For the past 3 months I get this screen telling me my info is unavailable to call support to fix the issue. I’ve called many times with absolutely no result. I can’t use the app I can only use the website. This app is trash ### 4/5 — Dark Mode support *2023-01-27, version 5.1.6* It would be great to see Dark Mode support available on the mobile and web banking to reduce eye strain when on here. This feature is already available in the investment UI, so please bring this over to the banking too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*