# Allyz® — user reviews > 322 indexed App Store user reviews of Allyz® by AGA Service Company, rated 4.77/5 from 47,135 ratings. - Source: https://appshunter.io/ios/app/allyz/id598587147/reviews - App overview in markdown: https://appshunter.io/ios/app/allyz/id598587147.md - Rating breakdown: 5★ 28,939 · 4★ 2,329 · 3★ 525 · 2★ 212 · 1★ 840 ## What do users think of Allyz®? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Helpful during emergencies - 👍 Comprehensive coverage - 💡 Useful features like flight tracking - 👍 Seamless integration with policies - 🚀 Convenient access to policy details **Cons** - 🐛 Login/account issues - 🐛 App crashes and bugs - 🐛 Difficulty filing claims - 🐛 Slow or unhelpful customer support - 🐛 Confusing or missing features - 🐛 Delayed policy updates in the app **Commonly reported bugs** - Login failure and password reset issues - Inability to see or update policy details in the app - Claim submission process not working as expected - Inconsistencies between app and website information **Most requested features** - Ability to add and manage all trip details in one place - Faster claims processing and better communication - Improved app stability and user experience - Face ID or biometric login option - Offline access to policy details ## Newest reviews (12 of 322) ### 4/5 — Good overall *2026-09-06, version 6.6.0* Good coverage but app needs renewal prompt & pay features ### 3/5 — Can’t add some cities, no support *2026-08-30, version 6.6.0* If you create a trip, choose a country and type in a city name, it never lists more than 5 matching cities. And some popular cities aren’t available at all, like San Francisco in CA. I emailed the provided support address to report the bug but their reply showed they only expect to get policy and coverage questions, they don’t even seem to understand what a bug report is. ### 2/5 — Email address limitation *2026-08-27, version 6.6.0* The app has some nice features, but there is one significant limitation; don’t change your email address! Allyz can’t handle that concept in their system! ### 1/5 — Awful *2026-08-08, version 6.6.0* Awful nonfunctional app ### 1/5 — Never purchase this!!! *2026-08-06, version 6.6.0* These ppl are horrible! My flight was canceled and they refuse to give me my money back. And NOBODY speaks English, clearly. You can hardly understand what they are saying. They give you the run around and switching you to many different departments only for them to say that u have to email a different department. Did that and still nothing… I will never ever ever recommend these people to ANYONE!!!! ### 1/5 — Claims to be available 24/7! *2026-08-05, version 6.6.0* Literally says in their customer service description that they are available over the phone 24/7 but when you call they tell you they are “currently closed and have regular business hours of 8am to 8pm”!! HOW IS THAT 24/7??!!!! ### 1/5 — Can’t add destination which is mandatory to add trip! *2026-07-31, version 6.6.0* App won’t accept San Diego ### 4/5 — Allianz *2026-07-28, version 6.6.0* I like the flight easy look up and notifications. Editing trip information was not so easy. I had to delete my flight and re enter it. ### 1/5 — don’t waste your money *2026-07-26, version 6.6.0* This company is solely here to exploit travelers that don’t know any better.. when you actually try to file a claim with them, they’ll find any reason to not get you your deserved refund.. basically paying them for nothing. DO NOT GIVE THEM YOUR MONEY ### 1/5 — Unable to update trips *2026-07-23, version 6.6.0* Unable to add flights they are it getting saved. Tried it twice already ### 1/5 — App and service are terrible *2026-07-22, version 6.6.0* Creating an account has 100 times more flaws then any app I have ever downloaded. Once finally getting in app, again very difficult to even know how to get or provide the information they are requesting. It seems they have NO service people to assist and only ask the customer to come up the huge amount of documentation Alliance requires. It seems that the insurance is nothing hold you throw your money into. I hope I figure this out but it probably will not happen. In my view right now, Alliance sucks and I recommend others find a company that try’s everything they can so that the customer gives up. ### 1/5 — App sucks *2026-07-13, version 6.5.0* This is the second time I’ve purchased Allianz travel insurance, and unfortunately, the app is very frustrating to use. I downloaded it and tried to log in, but when I requested a password reset, the verification code they emailed me kept showing as “invalid.” I requested a new code multiple times, but the same thing happened every time. The app simply doesn’t work, and I wasted a lot of time trying to access my account. This was a very disappointing experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Verification code failure *2026-09-03, version 6.6.0* I downloaded the app, filled in the fields, waited a long time for the verification code to come by email. When I entered the code correctly, I was told it was an error. I have not been able to access the app, nor have I been able to successfully submit a verification code through the original email I received. Error message both times. Does not inspire confidence. ### 1/5 — App doesn’t work *2026-09-03, version 6.6.0* The app doesn’t work at all. It just says that there is a problem when trying to sign in. I have only got it to work once after I set up the account. ### 1/5 — Waste of money *2026-09-01, version 6.6.0* Had to cancel my flight because of work and it got denied. ### 1/5 — Not worth it *2026-09-01, version 6.6.0* I have used the insurance several times personally and with company travel. Always pay for it “just in case” never used it. The one time I actually needed it.. I was denied. I was told because I purchased it the same date as travel it wasn’t enough time to cancel the flight. If that’s the case then why was it offered? I had a death in the family that was sudden and unexpected. What would possibly be a better reason to use insurance for a canceled flight! ### 1/5 — Airline insurance *2026-08-28, version 6.6.0* I don't like how you have to jump through hoops to get your money back. ### 1/5 — Data lost *2026-08-26, version 6.6.0* I started a claim this morning, spent an hour or so on it, then exited when I couldn’t finish (didn’t have the required documents at my fingertips) and when I got back on the App, none of my work was there. Maddening. ### 1/5 — App doesn’t work *2026-08-21, version 6.6.0* I keep getting a login failure error message while at the same time I’m able to log into the website. I’ve changed passwords multiple times with the same result. Fix your app!!!!!! ### 1/5 — Severely lacking *2026-08-21, version 6.6.0* I downloaded this app, thinking it was going to provide travel insurance in an easy manner, like the Faye app. However, it is inordinately complex. You have to book a policy online, then you have to link up that purchase with the app. I've faced multiple difficulties trying to coordinate the two, after having taken the time to enter all my trip details into the app, I now cannot link the policy that I've bought to the information I've already loaded. Very frustrating. From a huge company, you'd expect something much better. ### 1/5 — Soooooo slow *2026-08-14, version 6.6.0* I just got the app and all it does is crash when I am trying to enter my flight details. ### 1/5 — Useless *2026-08-12, version 6.6.0* An app is useless when it makes you jump through hoops and never accomplish Les a simple task as to make an account. Tried numerous times to make account with the only response from the app being “Oops something went wrong. “. This is not useful or helpful. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use website *2026-08-24, version 6.6.0* The Allyz website is very easy to use when registering a new trip. ### 5/5 — Track Travel *2026-08-20, version 6.6.0* Recording all my trips in the same place is worthwhile. Very easy to put your itinerary on the app. ### 5/5 — Insurance *2026-08-19, version 6.6.0* Great protection with Allyz ### 5/5 — Trip interruption in southern France. *2026-08-18, version 6.6.0* During the trip I had severe pain in the right knee unable to walk without pain So i decide to fly back home for medical care. i bought the new air france from toulouse back to san francisco, and Allianze paid me the entire amount i incurred. ### 5/5 — Train Delay *2026-08-13, version 6.6.0* On August 6th I took the train from Memphis to Chicago. My train was suppose to depart at 8:45pm the train didn’t leave until 1:15 that morning. While waiting on the train I had to purchase food and drinks that was quite expensive. Also when I arrived in Chicago i couldn’t get the ride I was promised because I arrived late so I had to take a uber that cost a lot of money. If i hadn’t purchased Allyz insurance I would’ve been out of money. But on August 12 i reported the delay and the money I was out and I got refunded that same day after they reviewed my claim. I would suggest anyone traveling to get this insurance it’s the best thing I ever did. I will always purchase it when i travel. ### 5/5 — Logs you out all the time *2026-07-16, version 6.6.0* The app logs me out by itself at the most unexpected times. Why does it have to log me out? Please fix this. ### 5/5 — Winnie *2026-07-09, version 6.5.0* User Friendly Design ### 5/5 — Refund *2026-07-09, version 6.5.0* Hello, I just spoke to customer service two times today. Both women were very helpful and informative.. My request is to be refunded for one policy of two since we had double coverage for our trip to the Arctic on July 13. 2026. We live in the same house and we always travel together. That requires only one policy. Thank you for your assistance and the eventual refund of $1050.00! ### 5/5 — Customer Service *2026-07-09, version 6.5.0* Paulette was very helpful. She explained the policy and helped me pick the best plan for my husband and I. ### 5/5 — Very concerned and attentive *2026-07-05, version 6.5.0* My appointment with the doctor was very satisfactory. He listened to my symptoms, prescribed a medication and explained how it would help me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*