# Alphega Pharmacy by Healthera — user reviews > 20 indexed App Store user reviews of Alphega Pharmacy by Healthera by HEALTHERA LTD, rated 4.72/5 from 1,570 ratings. - Source: https://appshunter.io/ios/app/alphega-pharmacy-by-healthera/id1533943977/reviews - App overview in markdown: https://appshunter.io/ios/app/alphega-pharmacy-by-healthera/id1533943977.md ## Newest reviews (1 of 20) ### 5/5 — Great app! *2021-03-17* Ordered my medication and then was notified when it was ready at my local pharmacy! ## Most critical reviews (10 lowest-rated) ### 1/5 — Do not *2026-07-15* Wrote a very long review about how many ways this app is terrible. Review is missing. So many ways. Do not. This app is not your friend. ### 1/5 — Useless app *2024-09-09* This app is usually glitchy. It frequently doesn’t let me know that my prescription is ready. It will only work sideways on my devices. It is difficult to use generally - not intuitive. I try to avoid it at all costs. ### 1/5 — Poor *2024-02-13* I have deleted this app from my phone as it was ordering prescriptions I did not need at that time. I am still getting emails and I cannot find a way of ensuring that I have cancelled the service Still getting repeated emails!!! ### 1/5 — Not fit for purpose *2023-12-19* I downloaded this app for my wife and myself 3 months ago after seeing all the wonderful reviews. We used to use patient access for prescriptions etc. it’s absolutely useless at keeping you up to date with status of prescriptions after the initial order, we never know when they are ready just approximate dates. When you go to collect days after these estimates the prescriptions are never ready and you end up waiting for them to be prepared. After collecting a message appears a few days later that they’re are running late despite us already having them. Patient access is much easier and we will switch back. Probably a good idea but poorly managed by chemists. ### 1/5 — Does not send verification email *2023-10-14* I’ve been trying for 3 weeks using this app and online website I’m using the same email I’ve used with my chemist for four years until they changed to this system Now I receive nothing I’ve been through my spam and trash folders, I’ve contacted my mail service provider who has confirmed no emails from you No contact details on web site very poor service Now in and it’s not intuitive and overwhelming over complicated ### 1/5 — Driving me mad *2023-10-02* If I get my prescription from another source there appears to be no way to turn off text reminders which come in thick and fast. Infuriating ### 3/5 — New chemist app *2024-04-03* The big downside on this is that it doesn’t tell you when the prescription is ready so still have to call/visit chemist to find if in or not. ### 4/5 — Schedule *2025-01-19* I do not need a monthly reminder to reorder as time varies for insulin, so I order when I need to ### 4/5 — Fit for purpose *2023-02-16* Timely reminders, easy wise. Does push other products. A genuinely useful app ### 5/5 — S M Devonport *2024-05-30* The only thing I would say is the logging out and back it to place an order and I get 3 choices of how and it's a bit confusing but I'm getting used to it as it's just my yahoo email - but gets me every time and the PW Thanks and regards Scott ## Most praised reviews (9 highest-rated) ### 5/5 — Absolutely genius App *2023-07-24* This App is absolutely fantastic. So simple to set up, add meds, get reminders and with just a couple of clicks, I can re order repeat prescriptions and I get notified. So firstly, I never forget ever again and secondly, no more making phone calls unless I need professional advice ### 5/5 — Five stars *2023-01-16* Excellent customer service ### 5/5 — It’s best *2022-11-30* Iv been using it for long time this service it’s easy to order and they got choice for pickup or free delivery goods for oldies peoples and youngsters who don’t get time for pick up sometimes 👍👍👍 ### 5/5 — Excellent service *2022-10-26* Good service always ### 5/5 — Availability *2022-10-05* We place orders and nothing happens ### 5/5 — Brilliant app *2021-12-27* Fantastic App, Quick and easy to use. Reminds me when to order & also I’ve set up reminders when to take my medications! Love this app. Thankyou for making ordering prescriptions much easier! ### 5/5 — Great Service *2021-10-18* Great app great service from Castlegate well done five stars ### 5/5 — Prescription service *2021-03-29* The service is excellent and long may it continue ### 5/5 — Dave Jenkins *2021-03-26* I my opinion the service you get from this pharmacy is second to none. Well done to all and thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*