# altafiber Assist — Network tests to help support

> Network diagnostic tool for internet troubleshooting and support. (iPhone/iPad app by Cincinnati Bell Inc.)

- Source: https://appshunter.io/ios/app/altafiber-assist/id1413296265 (this page in markdown: same URL + `.md`)
- Developer: [Cincinnati Bell Inc](https://appshunter.io/developer/657511229)
- Category: Utilities
- Price: Free
- Rating: 4.17/5 from 6 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 53 MB
- Languages: English
- Released: 2018-07-30
- Data updated: 2026-07-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/altafiber-assist/id1413296265/reviews.md

## What is altafiber Assist?

altafiber Assist runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan an altafiber support agent needs to look at the information collected, so please contact us for help if you have run a scan before talking with us.

## Key features

- Network tests
- Diagnostic tools
- Share test results
- Troubleshoot internet issues
- Expedite support

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/altafiber-assist/id1413296265/reviews.md

### 5/5 — Amazing

*2018-08-08*

Had to call tech support for slow speed. Agent had me download this and it ran a test. I gave her the code and she was able to see that my neighbor was connected to my network causing me to lose some of my speed. Who knows how long I would have been on the phone without this.

**Developer response:** Hi There- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

### 5/5 — Helped a lot!

*2018-08-02*

My WiFi has been giving me a lot of issues lately. When I called CincinnatiBell, the agent had me download this app, and it ran a scan. There was no login requirements or information I had to input. It didn’t take too long, and when it was done- It gave me a code to provide to the agent. Immediately she was able to tell me details about my router. She told me what all was connected, what has bad signal and what has good signal, and most importantly, they were able to tell me that my router had a frequency that was being used by my neighbor. She changed it on her side, and everything is working amazingly since!

**Developer response:** Hi Matti- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

## Frequently asked questions about altafiber Assist

### What is altafiber Assist used for?

altafiber Assist is designed to run various network tests and diagnostics. This data helps support representatives quickly identify and resolve your internet issues, allowing you to get back to enjoying your service.

### How do I share my altafiber Assist test results?

After running a scan with altafiber Assist, you will need to contact the altafiber support team. They will be able to access and review the information collected from your scan to assist you further.

### Is altafiber Assist free to use?

Yes, altafiber Assist is available for free. There are no costs associated with downloading or using the app's network testing and diagnostic features.

### What devices is altafiber Assist compatible with?

altafiber Assist is available for both iPhone and iPad devices. It is designed to run on Apple's mobile operating systems.

### How often is altafiber Assist updated?

The latest version of altafiber Assist is 26.12.1, which was last updated on March 16, 2026. This indicates a commitment to maintaining and improving the application.

### What is the age rating for altafiber Assist?

altafiber Assist has an age rating of 4+. This means it is suitable for users of all ages, with no content restrictions.

### Does altafiber Assist have ads?

No, altafiber Assist does not contain advertisements. The app is ad-free, ensuring an uninterrupted user experience while running network tests.

### What is the user rating for altafiber Assist?

altafiber Assist has received a high user rating of 4.8 stars based on 6 ratings. This suggests a positive reception from its user base.

## Version history (last 5 releases)

### 26.14.0 — 2026-06-08

Bug fixes and performance improvements.

### 26.13.0 — 2026-05-11

Bug fixes and performance improvements.

### 26.12.1 — 2026-03-16

Bug fixes and performance improvement

### 26.6.0 — 2025-08-15

Bug fixes and performance improvements.

### 26.4.0 — 2025-07-17

Bug fixes and feature improvement.

## Apps similar to altafiber Assist

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [OH Mobile ID Check](https://appshunter.io/ios/app/oh-mobile-id-check/id6553946404) | 2.9 (17) | Free | Utilities |
| [Ruud EcoNet](https://appshunter.io/ios/app/ruud-econet/id1610093888) | 4.4 (2,122) | Free | Utilities |
| [MyHamilton (311)](https://appshunter.io/ios/app/myhamilton-311/id1222691497) | 4.6 (120) | Free | Utilities |
| [OEC Mobile](https://appshunter.io/ios/app/oec-mobile/id713948583) | 3.0 (12) | Free | Utilities |
| [FTSearch - Fast Track Bid Tool](https://appshunter.io/ios/app/ftsearch-fast-track-bid-tool/id1168501703) | 4.7 (1,658) | Free | Utilities |
| [Duke Energy](https://appshunter.io/ios/app/duke-energy/id1325217974) | 4.8 (158,673) | Free | Utilities |

## More apps by Cincinnati Bell Inc

- [Connect Cincinnati](https://appshunter.io/ios/app/connect-cincinnati/id983420932)
- [altafiber TV for iPad](https://appshunter.io/ios/app/altafiber-tv-for-ipad/id1179447094)
- [altafiber TV for iPhone](https://appshunter.io/ios/app/altafiber-tv-for-iphone/id1179520730)
- [My altafiber](https://appshunter.io/ios/app/my-altafiber/id1245014739)
- [altafiber Password](https://appshunter.io/ios/app/altafiber-password/id1377304151)
- [altafiber SafeGuard](https://appshunter.io/ios/app/altafiber-safeguard/id1377324494)

All apps by Cincinnati Bell Inc: https://appshunter.io/developer/657511229

## Related topics

[altafiber assist](https://appshunter.io/ios/topics/altafiber-assist) · [altafiber](https://appshunter.io/ios/topics/altafiber) · [altra fiber](https://appshunter.io/ios/topics/altra-fiber)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*