# altafiber Assist — user reviews

> 2 indexed App Store user reviews of altafiber Assist by Cincinnati Bell Inc, rated 4.17/5 from 6 ratings.

- Source: https://appshunter.io/ios/app/altafiber-assist/id1413296265/reviews
- App overview in markdown: https://appshunter.io/ios/app/altafiber-assist/id1413296265.md
- Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0

## Most critical reviews (2 lowest-rated)

### 5/5 — Amazing

*2018-08-08*

Had to call tech support for slow speed. Agent had me download this and it ran a test. I gave her the code and she was able to see that my neighbor was connected to my network causing me to lose some of my speed. Who knows how long I would have been on the phone without this.

**Developer response:** Hi There- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

### 5/5 — Helped a lot!

*2018-08-02*

My WiFi has been giving me a lot of issues lately. When I called CincinnatiBell, the agent had me download this app, and it ran a scan. There was no login requirements or information I had to input. It didn’t take too long, and when it was done- It gave me a code to provide to the agent. Immediately she was able to tell me details about my router. She told me what all was connected, what has bad signal and what has good signal, and most importantly, they were able to tell me that my router had a frequency that was being used by my neighbor. She changed it on her side, and everything is working amazingly since!

**Developer response:** Hi Matti- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*