# Altbank — user reviews > 13 indexed App Store user reviews of Altbank by Sterling Bank Plc, rated 3.60/5 from 44 ratings. - Source: https://appshunter.io/ios/app/altbank/id6461120800/reviews - App overview in markdown: https://appshunter.io/ios/app/altbank/id6461120800.md - Rating breakdown: 5★ 25 · 4★ 1 · 3★ 3 · 2★ 4 · 1★ 11 ## Most critical reviews (10 lowest-rated) ### 1/5 — Suspended account *2026-02-19* This AltBank is a very useless and stupid people and na God go punish you people for all this stress you guys are giving me I open this account about over one year now and i just said I should try it with a little money so someone want to send me 100k so I decided to use the account to collect it after the person send me the money into the account the next day am in need of funds so I now said I should try send out from the 100k that is inside the account the transaction is not going the next day the account is suspended I was surprised I now send a mail to the customer service support they told me that I should upgrade the account that the account I open the money that enter inside is higher than the limit that I should upgrade it to the normal savings account and k ask them the requirements they told me that I have to write a letter of upgrade request for inside paper and I put my signature then i snap it and send to them with my nin and passport photo and proof of address unity bill and I did everything as I’m telling you my money is still inside the account this stupid people never remove the suspended and recently about 4 days ago I received a email message from them that I should upgrade it again I have to swear for them that they want to put me into another stress again without let me get my money and they reply me that they re sorry for the inconvenience that it’s won’t be like that again that I should do same things again and I have been doing it since that 4 days now this people didn’t upgrade the account and they didn’t remove the suspended this people re real scammers they’re a thief and na God go punish you people nobody should use they’re account again is not good they’re thieves ### 1/5 — Transaction limit *2025-12-30* Trying to use make Face ID to increase my transaction limits but wouldn’t go through for days now. ### 1/5 — Very bad app *2025-07-09* I tried transferring money last week from my account but did not go through it gave me serious issues I had to transfer 2 times before it went through ### 1/5 — Bad app *2024-03-27* I am using iOS iPhone and I was using the app on my android but I sold it and i tried logging in on my IOS but it keeps saying ACCOUNT HAS BEEN LOCK OUT why ? **Developer response:** Hello Partner, We sincerely apologize for the difficulties experienced in an attempt to login to the mobile app. Kindly provide your account number and details of your complaint via help@altbank.ng to enable us resolve this challenge. ### 1/5 — Suspended accounts *2024-03-15* I am beginning to feel this is a trap because my account was suspended and I sent the requested information no response till now customer care number doesn’t exist so I have to reply on email to communicate with you people it is wrong **Developer response:** Hello Partner, We sincerely apologise for the difficulties experienced with your account. Kindly provide your account number and details of your complaint via help@altbank.ng to enable us resolve this challenge. ### 1/5 — App is too slow *2023-11-15* I'm using iPhone and trying to open an account in the app, while filling in details it will go off on its own and when I get to open the app again, still at the same point it goes off again. I got tired and left it. And it's slow when trying to fill in the details. Thank you 🙏 **Developer response:** Hello Uti, We apologize for the delayed response and inconvenience experienced as a result of your inability to use the mobile app. Please confirm if you are still experiencing this challenge to enable us assist you further. ### 1/5 — Very stupid app *2023-11-15* Please don’t download it can’t even activate my card **Developer response:** Hello Partner, We apologize for the delayed response and inconvenience posed. Please share your complaint details via help@altbank.ng for our review and further assistance, if this is yet to be resolved. ### 2/5 — Request to transfer money from my billing account to savings account *2024-05-08* I requested to transfer funds from my billing account to my savings account since 19th of April and I provide all the details they asked me to , I haven’t received the money in my savings yet? **Developer response:** Hello Partner, We are so sorry for the service experience. Please provide your email address to enable us run a quick check on your request. We look forward to receiving your response. ### 2/5 — Issue *2023-09-29* Hi am using IOS phone (iPhone) I downloaded the phone . When I click on it to register it will disappear. **Developer response:** Hello Mikkykriss, We apologise for the delayed response and difficulties experienced in an attempt to register on the mobile app. Please share your complaint via help@altbank.ng, if the challenge is yet to be resolved. ### 5/5 — Simple and reliable *2025-01-06* This app is a productivity maximizer… every click is useful ## Most praised reviews (3 highest-rated) ### 5/5 — Amazing *2025-01-06* User friendly and great ### 5/5 — Love the experience *2023-12-27* If it comes with free credit **Developer response:** Hello Basheess Thank you for the feedback and for taking out time to rate us. It helps us to keep going and deliver the best. ### 5/5 — My Bankable Banking App *2023-12-27* AltBank app is my go-to for all things banking. Setting up my account in just 5 minutes and securing an interest-free credit felt like a financial game-changer. It's not just an app to me; it's my reliable companion for a banking experience that fits my needs seamlessly. AltBank has truly become my trusted financial ally. Highly recommend! **Developer response:** Hello Tifeglow Thank you for the feedback and for taking out time to rate us. It helps us to keep going and deliver the best. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*