# Altec Lansing Just Listen — user reviews > 80 indexed App Store user reviews of Altec Lansing Just Listen by Sakar International, Inc., rated 2.00/5 from 170 ratings. - Source: https://appshunter.io/ios/app/altec-lansing-just-listen/id1463359619/reviews - App overview in markdown: https://appshunter.io/ios/app/altec-lansing-just-listen/id1463359619.md - Rating breakdown: 5★ 31 · 4★ 9 · 3★ 5 · 2★ 11 · 1★ 114 ## What do users think of Altec Lansing Just Listen? Overall sentiment: negative **Pros** - 💬 Quick and helpful customer support access - 📋 Device registration and product inventory tracking - 🎵 Speaker sound quality (hardware) - 🔧 Basic product information available **Cons** - 🐛 App crashes frequently when connecting multiple speakers - ❌ Non-functional core features (warm-up, EQ, light customization) - 🔌 Poor device recognition and compatibility issues - 📱 App closes/crashes after a few minutes of use - ⚙️ Missing equalizer and audio control features - 🔗 Fails to detect connected speakers via Bluetooth - 📚 Outdated product database and missing new models - 🎨 Limited light customization (presets only) - 📞 Unresponsive or uninformed customer support - 🗑️ Perceived as data collection tool with no real value - 🔧 Hardware compatibility issues (mount/speaker mismatch) - ⚠️ Misleading marketing claims about app functionality **Commonly reported bugs** - App crashes when attempting to connect multiple speakers simultaneously - Warm-up audio file fails to play despite correct pairing - App does not recognize connected speakers even when Bluetooth is active - Light settings interface non-functional - App closes automatically after few minutes - Speaker model not found in app database despite being new/current - Warm-up feature does not detect connected earbuds/headphones - Cannot pair multiple earbuds at the same time - Product registration fails for certain models - Chat support unresponsive or slow to respond - Incompatible mount and speaker threading mechanism - Volume inconsistency issues on speaker hardware **Most requested features** - Equalizer/EQ settings for audio customization - Volume and power control through app - Battery level indicator - Firmware update capability - Customizable light colors and patterns - Multi-speaker connection and synchronization - Noise cancellation mode switching - Sound profile presets - Product manual downloads - Working warm-up/break-in feature - Support for newer product models - Improved device pairing mechanism ## Newest reviews (18 of 80) ### 1/5 — Useless *2025-08-18, version 1.1.25* This app dont have any future or anything more than what you can do with your phone or speaker keys . It has choosing light section in the app that it doesn’t even work ### 1/5 — Trash App *2025-08-06, version 1.1.24* Who made this? Total rat trash. ### 1/5 — Why? *2025-08-01, version 1.1.24* Does this app serve any useful purpose? ### 1/5 — Speaker quiet *2025-05-24, version 1.1.24* Bought the speaker and it’s very quiet at max volume. Required to run a “warm up” file but the file is not working on the app. Customer support advises to run speaker on full volume to warm up manually. Ran it for 6 hours with no change then they tell me to wait for the app fix for the warm up file. Already waited two weeks. Who ever heard of warming up a speaker?! ### 1/5 — Same Old Same-useless app *2025-03-09, version 1.1.18* So this app is the one that comes within the box’s QR code. I was so excited when I was going to open the box and scan the code since my Omni jacket had a short… why is this the exact same as I remember it back then, and it reminded me of why I deleted the app with the 1st one. Simply put-it’s out of date, lacks features of devices & purpose. All that I got out of the download was the links to their UPDATED plate forms. Besides this app I’m still loving the quality of their products so I’ll just delete the app and go follow them and support else. ### 1/5 — No options *2025-03-02, version 1.1.18* Was hoping for a equalizer of some sort maybe some settings but nothing, using a speaker that has a bass crackling to it so was hoping to be able to adjust it. Definitely not buying this brand again ### 1/5 — Absolute Harbage *2025-02-01, version 1.1.18* Stay far away from this app. It doesn’t function and is only used as a Trojan Horse to capture your personal information. Run FAR away ! ### 1/5 — Garbage *2025-01-16, version 1.1.18* I’ll never get the hour. I spent trying to connect my speaker to this app ever back again thanks a lot. Please take this out of the App Store. ### 1/5 — Trash *2024-12-29, version 1.1.18* 🗑️🗑️🚮🗑️ ### 1/5 — Embarrassingly Bad *2024-12-21, version 1.1.18* What an awful application to tell new customers to download. Doesn't have the features the box and paperwork claimed it does. Looks abandoned and the FAQ don't even match my speaker. Looks like they copied and pasted from a different one. ### 1/5 — Embarrassing *2024-11-09, version 1.1.18* It would be better to have no app at all, than offer up this complete non-functional outdated garbage. Nothing works, except Maybe product registration. All I would really care about would be a simple equalizer function. Doesn't connect / recognize my speaker even when connected to Bluetooth and granted the permissions. So nevermind the "speaker break-in" function. But hey, what do you care? You already got my money right? What a fantastic way to ruin the goodwill of the people who buy your products. The management at Altec Lansing should be embarrassed... ### 1/5 — What? *2024-10-15, version 1.1.18* Brand new speaker from Target includes in the box a QR code link to the app. Download the app, not applicable to my model speaker. Do you even know what you’re doing? ### 1/5 — Completely useless *2024-10-06, version 1.1.18* As far as I can see this app does nothing other than gathering personal information. I just purchased some cheap AL earbuds and was assuming the app would let me fine tune them or at least see the controls. It does nothing like that, or if if does, not for me. Waste of time. ### 1/5 — Useless *2024-08-31, version 1.1.18* I was hoping for an equalizer or some functionality related to using the speaker. This is a product list. It does literally nothing to help enjoy your product. Don't waste your time. ### 1/5 — Recommendations *2024-07-08, version 1.1.18* Update the application because the model I tried to register in the app doesn't appear, it's a new model, thank you ### 1/5 — Bad reviews are real *2024-04-28, version 1.1.18* useless app ### 1/5 — App is useless TRASH *2024-04-12, version 1.1.18* Warm up doesn’t even notice ear buds are connected. To be fair it does nothing , Junk… I would have bought something else if I had known the App sucked. ### 1/5 — App is Useless *2024-04-01, version 1.1.18* App does nothing. Doesn’t work with the product. ## Most critical reviews (10 lowest-rated) ### 1/5 — No point *2026-08-01, version 1.1.26* Just to register the app. It should allow you to adjust treble and bass at least but nah. Does nothing ### 1/5 — Not good at all *2026-06-17, version 1.1.25* The long agreement is a big no must agree to loss and damages isn’t they’re fault for you unable to know how to use the software okay weird ### 1/5 — Worthless *2026-05-13, version 1.1.25* It won’t turn on the unit, won’t equalize the unit. Can someone at Altec add some functionality to this app. ### 1/5 — Doesn’t work *2026-04-25, version 1.1.25* This app does not work on iPhones. The app does not recognize the headphones even though they are connected via Bluetooth, you can listen music but the app does not find the headphones ### 1/5 — Don’t get *2026-04-11, version 1.1.25* Now I got this for my specker and the app is super scetchy if I could rate this zero stars I would ### 1/5 — What is the app for *2026-01-08, version 1.1.25* I was thrilled to find this speaker for my husband around Christmas and ended up loving it so much I bought one for myself. I love the sound quality and it works wonderfully as a regular, no frills speaker. The app crashes every time I attempt to connect my husband’s and I’s speakers to either of our phones at the same time to use the biggest draw feature which was playing one phones music on two speakers at once. Upon realizing that wasn’t possible because the app crashed at every attempt we were both extremely disappointed and if I had paid full price we would have gotten refunds and returned them. Also the lights have to be turned on in the app every time, the colors and patterns are not customizable in that there are presets and that’s it. I have kept the app so far but only because I’m holding out hope for updates. ### 1/5 — Poor quality *2025-12-21, version 1.1.25* The mount and speaker have a nut and bolt style, threaded mechanism for attachment. Unfortunately, the two are different sizes and cannot be used together. In other words, the screw won’t attach to the nut because the screw is too small. In addition, as a previous review states, the “warm up” feature does not work even though I followed all the directions. To top it all off, the app closes itself after a few minutes and must be relaunched to continue using its features. ### 1/5 — Useless *2025-11-24, version 1.1.25* The ONLY thing this app is good for is to change the colors on my speaker. No power on/off etc, and the volume is very inconsistent. I’m uninstalling now. ### 1/5 — The app lies and tech-support is uninformed *2025-10-01, version 1.1.25* I might honestly return my speaker after the stupidity that I’ve been running through. The app says that it has a “warm up” audio file it can play to wear in the speakers to a more idealistic configuration, but the app refuses to play it even after I follow all the directions. I tried calling the tech-support number that the app says to call, but the call center was completely unhelpful and didn’t even think that this “warm up” button was even a feature (she even kept telling me that you dont need to download an app, which… no duh, I’m not just trying to connect the speaker, I’m trying to use a feature only found in the app). Honestly, don’t download the app and don’t bother buying these speakers, just pay the extra $30-$60 and get a JBL since that app and product actually works 🤦‍♂️ ### 1/5 — Not useful *2025-08-31, version 1.1.25* I could even register my MINILIFEJACKET IMW475NBOX-BLK as the speaker family was there but my speaker wasn’t there. The box included the QR code for this app and it was pointless. The app doesn’t support this speaker - why would you include it? ## Most praised reviews (10 highest-rated) ### 5/5 — Superb route to Altec Customer Service *2021-12-22, version 1.0.26* My phone wouldn’t pair with my Altec speakers. I was following the manual instructions. So I downloaded this App and within a few minutes, late at night, I was texting with Altec Tech Support. A different method of pairing was suggested and that method worked! My phone and speakers are now paired. Unbelievably quick service. Thats what this App is for - - to get quick tech support. ### 5/5 — Great for some things *2021-02-07* I downloaded this app to get in touch with customer support and it works well. The chat person was pleasant, quick, and efficiently solved my problem. Perfect. I also found out the app lets you keep track of your Altec Lansing products in a little inventory list. That’s pretty neat as I have multiple AL products. The product information is limited and only has additional info for a few products. But If you need to chat with customer support, this is the way to go. ### 5/5 — Customer Support *2020-08-13* A lot of people are complaining because they used this app to tweak their speaker usage as advertised and it does not work. (Which is fair), but I downloaded this app to get technical support with my speaker. They solved the problem right away. I’m pleased. 🤷🏼‍♀️ ### 5/5 — Expect an Informational and not a functional app. *2020-07-17, version 1.0.24* You can register your product. The app gives access to instructions for your specific product. It’s also a showcase of other ALTEC’s family products. ### 5/5 — Can’t find speaker *2020-01-21, version 1.0.19* Where is the altec Lansing h20 3 ### 2/5 — Not what I thought *2026-03-06, version 1.1.25* I thought this would be an app for an equalizer but no. This is speaker info. Just right your name on the speaker. ### 2/5 — App needs major fix *2025-03-19, version 1.1.18* Ui needs change the light settings is bad plus no instructions and no eq ### 2/5 — Boom jacket 2 *2023-02-10, version 1.1.18* I’m not even able to set up my boom jacket 2 on here to add my device because the model is to old I guess but if altec sent me a new boom jacket to try the app I would gladly review the app once I got a model new enough or able to add my boom jacket 2 ### 2/5 — Can’t download latex connect app *2022-03-18, version 1.1.15* Why can’t we download the latex connect app in Australia like I’d love to be able to use the EQ setting and see what the battery life is on please allow me to download it in Australia your response would be highly appreciated :) ### 2/5 — No good *2021-12-28, version 1.0.26* The app doesn’t work, plain and simple.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*