# Alterna Savings Mobile Banking

> Secure mobile banking for bill payments, fund transfers, check deposits, and branch/ATM location. (iPhone/iPad app by Alterna Savings and Alterna Bank.)

- Source: https://appshunter.io/ios/app/alterna-savings-mobile-banking/id1617991154 (this page in markdown: same URL + `.md`)
- Developer: [Alterna Savings and Alterna Bank](https://appshunter.io/developer/581367933)
- Category: Finance
- Price: Free
- Rating: 4.70/5 from 6 App Store ratings · 72 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.5 · 75 MB
- Languages: American English, French (France)
- Released: 2022-05-31
- Data updated: 2026-09-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/alterna-savings-mobile-banking/id1617991154/reviews.md

## What is Alterna Savings Mobile Banking?

The Alterna Savings mobile app gives you easy and secure banking access anywhere, anytime. You can pay bills, transfer funds, check your balances and more. Simple, convenient and secure – it’s the ideal app for your everyday banking needs.

Features:

LOG IN
• Securely access your accounts Touch ID, Face ID or password.

PAY BILLS
• Set-up instant, future-dated or recurring payments.
• View and edit upcoming scheduled bill payments.

TRANSFERS
• Send money instantly with Interac eTransfer®. 
• Autodeposit and Request Money with Interac eTransfer®.
• Transfer money between your Alterna Savings accounts.
• Transfer funds to and from your accounts in another financial institution.
• Interac e-Transfer® for Business to allow you to receive payments in real-time from participating financial institutions with rich remittance data for reconciling transactions with less reliance on paperwork to streamline your records.

DEPOSIT
• Quickly and securely deposit cheques – all you need to do is take a picture with your phone or tablet.

LOCATE BRANCHES/ATMs
• Search or use your current location to find nearby branches and ATMs.

SECURITY
• Your security is our top priority, which is why our mobile banking app uses the same level of secure protection as our full Online Banking. 
• Set-up security notifications to your cell phone or email.

LANGUAGES
• Supports English and French.

To take full advantage of the Alterna Saving's app, you must be an Alterna Savings member, plus already be registered for and have logged into Online Banking. If you’re not an Online Banking user, you can still use the locator feature to find the closest ATM, including THE EXCHANGE® Network ATMs, check our rates or quickly find our contact information.

There’s no charge for the Alterna Savings app, but mobile data and/or internet charges may apply. Check with your mobile phone provider for details.

PRIVACY
Your privacy and security is important to us.

LEGAL
By downloading the Alterna Savings Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default setting or the settings you have selected. You can withdraw your consent at any time by uninstalling this App.

Alterna Savings is a registered trademark of Alterna.

Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Interac e-Transfer is a registered trade-mark of Interac Inc. Used under license.

## Key features

- Secure login with Touch ID/Face ID
- Instant and scheduled bill payments
- Interac eTransfer for sending/receiving money
- Mobile check deposit
- Branch and ATM locator
- Security notifications

## What do users think of Alterna Savings Mobile Banking?

Overall sentiment: negative

**Pros**

- 👍 Easy to use and intuitive
- 🚀 Fast and easy
- 👍 Great functionality
- 👍 Does everything needed
- 👍 Efficient service
- 👍 Easy to use and intuitive
- 👍 Nice app to use
- 👍 Great functionality and new features
- 👍 Easy to use and intuitive
- 👍 Great app, no issues
- 👍 Improved app, easy to maneuver

**Cons**

- 🐛 Constantly crashing
- 🐛 Doesn't load properly
- 🐛 Unreliable and useless
- 🐛 Not user friendly
- 🐛 Terrible customer service
- 🐛 Slowest banking app
- 🐛 Very buggy
- 🐛 Can't login at all
- 🐛 Can't transfer funds or pay bills
- 🐛 Tiny print, hard to read
- 🐛 App won't open
- 🐛 Frustrating to delete and reinstall
- 🐛 Cheque deposit doesn't work
- 🐛 Difficult to navigate
- 🐛 Dated interface
- 🐛 Can't deposit cheques
- 🐛 Interface isn't intuitive
- 🐛 App doesn't work in landscape mode
- 🐛 Can't login on iPad
- 🐛 Difficult to get around
- 🐛 App stopped working on iPad
- 🐛 Useless app
- 🐛 Can't log in
- 🐛 Not made for tablet
- 🐛 Basic app, other banks are better
- 🐛 Laborious e-transfer contact creation
- 🐛 Update not working
- 🐛 Can't update
- 🐛 Stuck in a loop
- 🐛 Broken lies
- 🐛 Can't access account at all
- 🐛 Inept financial institution
- 🐛 App won't update
- 🐛 Stuck in a loop
- 🐛 Update loop
- 🐛 Broken again
- 🐛 Login issue
- 🐛 Can't get past login screen
- 🐛 Not configured for iPad
- 🐛 Updated app is a pain
- 🐛 Buggy
- 🐛 Forced customer, old info gone
- 🐛 App upgrade sucks
- 🐛 No landscape mode
- 🐛 App password won't work
- 🐛 No online banking access
- 🐛 Problem with app display
- 🐛 Will not let me log in
- 🐛 Loading issues
- 🐛 Face ID doesn't work
- 🐛 Can't use app on iPad Pro
- 🐛 Transactional alerts don't work
- 🐛 E-transfers won't work
- 🐛 Face ID doesn't work properly
- 🐛 Constant password changes after update

**Commonly reported bugs**

- App won't open
- App is buggy
- Can't login
- Can't transfer funds
- Can't pay bills
- App constantly crashing
- App doesn't load properly
- App is unreliable and useless
- App is slow
- App won't open in public
- App won't load login page
- Cannot download app
- Cheque deposit doesn't work all the time
- App doesn't work in landscape mode
- Can't login on iPad
- App stopped working on iPad
- Update not working
- Can't update app
- Stuck in an update loop
- App won't update
- Login issues
- Can't get past login screen
- App password won't work
- No online banking access
- Problem with app display
- Will not let me log in
- Loading issues
- Face ID doesn't work
- Can't use app on iPad Pro
- Transactional alerts don't work
- E-transfers won't work
- Face ID doesn't work properly
- Constant password changes after update
- App not configured for iPad
- App doesn't support landscape mode
- App password will not work

**Most requested features**

- Support Apple Pay
- Add to Apple Wallet
- Rotate app for iPad
- Attach debit card to phone
- Support landscape mode on iPad
- Improve e-transfer contact creation
- Improve transactional alerts
- Fix Face ID login issue
- Allow app to be used in horizontal position on iPad

## Recent user reviews (10 of 72)

All indexed reviews: https://appshunter.io/ios/app/alterna-savings-mobile-banking/id1617991154/reviews.md

### 4/5 — Why won’t app open in public using wifi or data

*2026-06-05, version 2.8.1*

I am having trouble using the app other than home   I should be able to access the app easily through my data plan   I usually do not use the store free wifi…yes I have lots of data and I don’t run out

### 1/5 — Terrible for seniors

*2026-05-26, version 2.8.1*

Tiny print where lots of empty space is available, grey areas that are hard to read.

### 1/5 — Horrible

*2026-05-26, version 2.8.1*

This app is by far the slowest banking app in the world. I would rather pull teeth than use this app.

### 1/5 — Very buggy

*2026-05-01, version 2.7.3*

This app is really buggy. There are times where I can’t login at all and other times where I can’t transfer funds or pay bills. This app is really, really bad

### 1/5 — So bad

*2026-02-16, version 2.7.3*

This app and bank are ridiculously bad like embarassingly so

### 1/5 — Alterna Mobile App

*2026-02-11, version 2.7.3*

Terrible app!! Constantly crashing and doesn’t load properly!! Unreliable and useless! Not very user friendly and their customer service sucks big time!! Stay away! There are many other banks like Tangerine that are infinitely much BETTER!

### 1/5 — Does Not Work

*2025-10-23, version 2.7.2*

Finally had to had to delete and reinstall. Frustrating.

### 2/5 — No Apple Pay

*2025-09-21, version 2.7.1*

It is long past time that Alterna support Apple Pay. This is a clueless oversight for an otherwise good credit union.

### 5/5 — Great app

*2025-09-03, version 2.7.0*

Love the app, great functionality and constantly adding new features

### 3/5 — Nice app

*2025-08-26, version 2.7.0*

App works as it should. Sometimes you need to leave the app and log in online to do specific things so it’s not a one stop app. 
It would be nice if I could add it to my apple wallet .

## Frequently asked questions about Alterna Savings Mobile Banking

### What can I do with the Alterna Savings mobile banking app?

The app allows you to securely access your accounts, pay bills, transfer funds using Interac e-Transfer, deposit cheques by taking a picture, and locate nearby branches and ATMs. It's designed for your everyday banking needs.

### Is the Alterna Savings mobile banking app free to use?

Yes, there is no charge for the Alterna Savings app itself. However, standard mobile data and/or internet charges from your mobile provider may apply.

### What are the requirements to use the Alterna Savings mobile banking app?

To fully utilize the app, you must be an Alterna Savings member and already registered for and have logged into Online Banking. If you are not an Online Banking user, you can still use the locator feature, check rates, or find contact information.

### How secure is the Alterna Savings mobile banking app?

Your security is a top priority. The app uses the same level of secure protection as the full Online Banking platform. You can also set up security notifications to your cell phone or email for added peace of mind.

### What languages does the Alterna Savings mobile banking app support?

The app supports both English and French, making it accessible to a wider range of users. You can manage your banking needs in your preferred language.

## Version history (last 5 releases)

### 2.8.3 — 2026-09-03

Included in this release:
• Security enhancements
• Bug fixes and general improvements

Enable automatic updates to ensure you have the best mobile banking experience.
If you like Alterna Savings mobile banking, please let us know by rating our app. Thanks for banking with Alterna Savings.

### 2.8.1 — 2026-05-26

Included in this release:
• Bug fixes and general improvements

Enable automatic updates to ensure you have the best mobile banking experience.

If you like Alterna Savings mobile banking, please let us know by rating our app. Thanks for banking with Alterna Savings.

### 2.7.3 — 2025-11-06

Included in this release:

• Security enhancements

Enable automatic updates to ensure you have the best mobile banking experience.
Thanks for banking with Alterna Savings. If you like Alterna Savings mobile banking, please let us know by rating our app.

### 2.7.2 — 2025-09-25

Included in this release:

• Security enhancements

Enable automatic updates to ensure you have the best mobile banking experience.
Thanks for banking with Alterna Savings. If you like Alterna Savings mobile banking, please let us know by rating our app.

### 2.7.1 — 2025-09-16

Included in this release:

• Security enhancements

Enable automatic updates to ensure you have the best mobile banking experience.
Thanks for banking with Alterna Savings. If you like Alterna Savings mobile banking, please let us know by rating our app.

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## More apps by Alterna Savings and Alterna Bank

- [Alterna Bank Mobile Banking](https://appshunter.io/ios/app/alterna-bank-mobile-banking/id6443500605)

All apps by Alterna Savings and Alterna Bank: https://appshunter.io/developer/581367933

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*