# Altitude Presents — user reviews > 46 indexed App Store user reviews of Altitude Presents by AltitudeTV, rated 4.20/5 from 1,172 ratings. - Source: https://appshunter.io/ios/app/altitude-presents/id1567644228/reviews - App overview in markdown: https://appshunter.io/ios/app/altitude-presents/id1567644228.md - Rating breakdown: 5★ 867 · 4★ 67 · 3★ 32 · 2★ 43 · 1★ 163 ## What do users think of Altitude Presents? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Seamless app experience **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable ticket management - 🕰️ Slow loading and refreshing - 🔒 Login and account issues **Commonly reported bugs** - Tickets not showing up or refreshing correctly - Login issues and account problems - Compatibility problems with newer iOS versions **Most requested features** - Improve ticket transfer and sharing functionality - Enhance app stability and performance - Provide better customer support and communication ## Newest reviews (14 of 46) ### 1/5 — What wallet? *2024-09-16* I buy tickets and have to download two different apps in order to access them. It looks like I finally have access and I can’t add them to my wallet. Altitude why can’t I add them to my wallet? Why can’t I contact a human representative to help me with this problem?? ### 2/5 — No app should be this convoluted *2024-08-22* This app is a poorly designed wrapper that relies on Ticketmaster. The things it has to do it does poorly - like allow you to save your tickets. You’d think they’d make it easy, but no such luck. Serious KSE - if you are going to rely on Ticketmaster to do your heavy lifting just fine them the whole thing. Then you can focus on winning another cup. ### 1/5 — Not happy *2024-07-25* The app says my tickets are ready. I can only view the ticket info. The actual tickets are not there for me to add to my wallet. ### 1/5 — Latest compatible version not actually compatible *2024-06-07, version 3.3.1* I don’t update iOS often. Most apps have compatible versions. This apps “compatible” version is actually not compatible. ### 1/5 — Keep me logged in *2024-05-06* Your site never remembers me I have to log in every time I visit why have the remember option of it is not working? ### 1/5 — Poor app platform *2024-04-25* Tickets wont show up or refresh. All season it would show old tickets and you would have to scroll through. Now with the playoffs in full swing my playoff tickets will not show up. Season ticket holder ticket experience has gone downhill since switching from flash seats to ticketmaster. ### 1/5 — Horribly Glitchy *2024-03-13* Hasn’t updated my tickets since February 2nd, it’s now March 13th. The App is useless I always just go into my KSE via web or Ticketmaster account via their app to access my tickets. This app is legit useless. ### 1/5 — Can’t access my tickets *2024-03-06* After using the app for the past year, it just all of sudden no longer shows my tickets. I can’t see them or transfer them any more. I called KSE and they say it’s a Ticketmaster issue, I called Ticketmaster and they say it is an issue with KSE. ### 2/5 — Ticket issue *2024-02-24* Issue with tickets loading. Have to scroll down to find most current tickets. Possible ticketmaster issue because it’s similar problem on NHL app. ### 1/5 — Please fix this app *2023-12-16, version 4.0.2* Tickets have not refreshed in 3 weeks ### 1/5 — Update doesn’t show tickets *2023-10-16* With the latest version 4.0.1 my season tickets no longer show. This is critical for managing tickets and especially for attending events. You can’t enter the arena without your mobile ticket. ### 1/5 — A big zero for this app. *2023-10-09* Won’t load the tickets into wallet. Seems incompatible with wallet. I’ve had multiple iPhones with different iOs’s and this awful app works the same across all platforms. Meaning it don’t work. I’ve been stuck at the gates multiple times because the app won’t load my tickets into my wallet. ### 1/5 — Can not access my tickets *2023-10-07* The app kicks me out and when I try to register using my ticket master account it get a blank page on my I-phone. ### 1/5 — Poor change *2023-09-30* The app now is extremely laggy, and the face value of the tickets are no longer listed when posting them for resale. ## Most critical reviews (10 lowest-rated) ### 1/5 — it sucks *2026-01-31, version 4.0.5* this app sucks ### 1/5 — Trash app *2026-01-16* This app never seems to work, I can’t currently view any tickets for upcoming events that I need to transfer to other people, it’s constantly having issues ! ### 1/5 — Unable to refresh your events *2025-12-01* 401 errors after logging into Ticketmaster successfully. Luckily able to get tickets on web. Not sure if this app is still maintained. ### 1/5 — Sometimes it works *2025-07-02, version 4.0.5* Super unintuitive and buggy. ### 1/5 — Can’t log in to Ticketmaster *2025-04-11, version 4.0.5* Login takes me to blank Ticketmaster page. ### 1/5 — Garbage *2025-01-14* Kroenke can put together good sports teams but can’t hire a good app developer. Every app they have isn’t worth the 3 secs it takes to download. Use other means to access my season tickets because the app is to frustrating to utilize. ### 1/5 — Awful *2024-11-12, version 4.0.3* Won't load tickets. Did we really need this app? ### 1/5 — Tickets *2024-10-30, version 4.0.3* Can’t add tickets to Apple wallet. Pretty dumb ### 1/5 — System glitch, annoying *2024-09-28* Trying to except tickets from an email and the system keeps forcing me through the terms of you sections. I click on viewing the document, but the error message pops up before I can accept. Do I have to click seven different terms of use documents that have nothing to do with excepting avalanche tickets through my employer. It’s after hours, so no one is there to help me Very frustrating and unfriendly system Michelle W ### 1/5 — Buying nuggets tickets is horrible *2024-09-17* Buying nuggets tickets is a horrible experience. Kse account, Ticketmaster, altitude app, nuggets app. So many systems that you are suppose to use. I can’t add ticket to my apple wallet because of this messy system. ## Most praised reviews (10 highest-rated) ### 5/5 — East to use *2023-02-07, version 3.3.1* Since the update the app works seamlessly. However, it seems silly Kroenke needed an app separate from Ticketmaster, as Ticketmaster is the backbone of the system. ### 5/5 — Great App *2021-10-05, version 2.3.1* Easy to use, great app! ### 5/5 — Best App Ever *2021-06-29, version 1.0.0* I love this app!! ### 4/5 — New update is worse than previous version *2023-11-01* Latest update has lots of issues. ### 4/5 — Transferring tickets *2022-06-10, version 3.3.1* Updated review (from 2 to 4 stars) Thanks to great customer service from the Mammoth staff, they walked me through the transfer process to manually enter who the transfer goes to and use recipient’s mobile number instead of email. Transfer worked successfully within minutes. Leaving one star off because all transfer methods should work! Original review: As a lacrosse season ticket holder, the app works fine when I use to get my family in. I have yet to successfully transfer tickets. The app says tickets sent and waiting for recipient to claim, but recipient can’t see the tickets in either Ticketmaster or this app. Transfers should happen quickly! ### 3/5 — Tickets don’t show for 23-24 season *2023-12-29* After required update, doesn’t show this years tickets. Only loads 2 tickets from the last year’s playoffs. ### 2/5 — Upcoming Events *2026-02-05* Upcoming events never refreshes correctly when looking at all tickets. Been this way for 2 years. ### 2/5 — Loading *2025-11-17* The app always has a had time loading tix. I could the app and open back up then it says last update was weeks ago. Kicks me out of app and will not load password so I have had to reset multiple times. ### 2/5 — App Doesn’t work well *2025-10-31* Often says I’m out of area when I am in Denver. Often Signs me out and doesn’t function properly when I am trying to sign. Slow load times. Generally clunky and not intuitive app. ### 2/5 — I don’t like it *2025-07-10* Not sure why they can’t just use TicketMaster, but it is confusing and freezes constantly. I’ve been trying to find tickets for a July event and it still shows my tickets from April as “upcoming”, nothing for the ones this week. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*