# Alto — On-demand rides, reimagined

> Premium on-demand rides with personalized control and professional drivers. (iPhone/iPad app by Alto Experience, Inc..)

- Source: https://appshunter.io/ios/app/alto/id1442044302 (this page in markdown: same URL + `.md`)
- Developer: [Alto Experience, Inc.](https://appshunter.io/developer/1442044301)
- Category: Travel
- Price: Free
- Rating: 4.70/5 from 4,133 App Store ratings · 112 written reviews indexed
- Age rating: 4+
- Requires: iOS 13 · 58 MB
- Languages: American English
- Released: 2018-12-11
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/alto/id1442044302/reviews.md

## What is Alto?

At Alto, your ride is our obsession. With new cars, professional employee drivers, and an elegant app that puts you in control, Alto is creating a new standard for on-demand rides.

Control your ride’s music, lighting, or set your driver to “do not disturb mode,” all from the touch of your app. With Alto, you drive everything, except the car!

At Alto, safety is our top priority. Every Alto driver is an employee of our company, undergoes a rigorous background check, and is thoroughly trained. We monitor our drivers in real-time to ensure you have an exceptional experience on every ride.

Download the app and join Alto to start riding! Once you request a ride, your driver will be there in ~10 minutes, every time. We run on your schedule with the promise of predictable timing. And once we show up, we’ll wait the first 5 minutes for free.

Visit www.ridealto.com to learn more!

## Key features

- Personalized ride control (music, lighting)
- Professional employee drivers
- Rigorous driver background checks
- Real-time driver monitoring
- Predictable arrival times
- 5-minute free wait time

## What do users think of Alto?

Overall sentiment: neutral

**Pros**

- 🚗 Pristine, comfortable vehicles
- 👍 Professional, courteous drivers
- 🔒 Reliable, safe service
- 💧 Complimentary amenities (water, chargers)

**Cons**

- 🕰️ Long wait times for available cars
- 💰 Expensive compared to competitors
- 🌐 Limited service area
- 🔍 Unclear pricing and membership policies

**Commonly reported bugs**

- App glitches and crashes
- GPS issues causing driver confusion
- Membership cancellation difficulties

**Most requested features**

- Add multiple stops capability
- Integrate flight tracking for airport rides
- Provide more transparent pricing upfront

## Recent user reviews (10 of 112)

All indexed reviews: https://appshunter.io/ios/app/alto/id1442044302/reviews.md

### 1/5 — Overpriced with lower end service and driver quality

*2026-08-03, version 2.73.0*

Multiple drivers appear to be from 3rd world countries that repeatedly ignore user preferences and comments on my appearances that’s inaccurate , unnecessary and unprofessional. This is worse than uber , because I never had one driver made the same comments the same way like Alto’s driver. Their lack of public rating system and unable to unpair with certain driver only enable this behavior more and more. There is no quality control and clear punishment system.

### 1/5 — Trying to schedule work for alto

*2026-07-03, version 2.73.0*

Completely garbage nobody ever tells us when the schedule comes out I hardly ever get any days a week because of this trash company never telling there drivers when the schedule is supposed to come out sometimes it’s between 10 and 11 sometimes it’s 6 sometimes it’s around 9:30 I’m not spending my whole damn day on the website looking for when the damn schedule comes out DO BETTER ALTO

### 1/5 — Service is fine, but when this app is down…🙄

*2026-06-12, version 2.73.0*

There is really no way to get support when the app isn’t working. You try calling the help line they send you back to the app. Where are the humans?

### 1/5 — No airport service

*2026-05-20, version 2.73.0*

Who wants to wait 15-20 minutes for every single Alto ride AND have no airport service? No thanks Alto. Change it back and I’ll change my review.

### 5/5 — ?

*2026-03-26, version 2.73.0*

Nice car, good ride with nice driver who spoke English!

### 1/5 — Price gouging, non-existent customer service

*2026-03-13, version 2.73.0*

Raised price on me by $20 extra when I scheduled my ride for 40 min later because no rides were currently available. I unknowingly booked the ride without noticing the upcharge. So for the inconvenience of waiting almost an extra hour I was actually charged significantly more. Customer service refuses to call back despite multiple attempts made to reach out to them.

### 1/5 — Over Priced

*2026-01-26, version 2.73.0*

I needed a ride from dallas airport. I downloaded and signed into the app to find that it was 175$ (with $20 off my first ride) to my house in richardson (25 minutes away)

### 1/5 — Useless when there are no cars

*2026-01-04, version 2.73.0*

This is the most frenetic app ever. Searching the same route 3 times in 10 minutes results in wildly different “estimated” fares every time with no indication what the total will be. But worse than that, once you confirm the ride you find out there are no cars available. A total waste and failure of concept.

### 1/5 — Fraudulent Charge

*2025-11-20, version 2.73.0*

Got signed up for a membership despite never having signed up or providing my info. Not sure how this happened but seems super fraudulent.

### 5/5 — The Perfect Ride

*2025-11-18, version 2.73.0*

The cars are pristine, the drivers are friendly and courteous.

## Frequently asked questions about Alto

### What is Alto?

Alto is an on-demand ride service that aims to set a new standard for travel. It offers new cars, professional employee drivers, and an elegant app for user control. The service prioritizes safety and provides a predictable and customizable ride experience.

### How can I control my ride with Alto?

The Alto app allows you to control various aspects of your ride. You can adjust the music and lighting to your preference. Additionally, you have the option to set your driver to 'do not disturb mode' for a more private journey.

### Is Alto safe?

Safety is a top priority for Alto. All Alto drivers are employees of the company, undergo extensive background checks, and receive thorough training. The company also monitors drivers in real-time to ensure a safe and exceptional experience for every passenger.

### How long does it take for a driver to arrive?

Once you request a ride, a driver is expected to arrive in approximately 10 minutes. Alto promises predictable timing to fit your schedule. They also offer the first 5 minutes of waiting time for free once they arrive.

### What is the cost of Alto rides?

The provided description does not explicitly state the pricing model for Alto rides. However, it mentions that the app is free to download and use for requesting rides. Further details on specific costs would likely be available on their website or within the app itself.

## Version history (last 5 releases)

### 2.73.0 — 2024-09-05

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

### 2.72.0 — 2024-08-07

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

### 2.71.0 — 2024-07-17

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

### 2.70.2 — 2024-06-12

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

### 2.70.1 — 2024-06-12

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*