# Alton Towers Resort — Official — Escape for days > Official theme park app for planning visits, managing tickets, and real-time information. (iPhone/iPad app by Merlin Entertainments.) - Source: https://appshunter.io/ios/app/alton-towers-resort-official/id683491029 (this page in markdown: same URL + `.md`) - Developer: [Merlin Entertainments](https://appshunter.io/developer/374862994) - Category: Travel, Entertainment - Price: Free - Rating: 4.50/5 from 60 App Store ratings · 166 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 105 MB - Languages: British English - Released: 2013-08-28 - Data updated: 2026-09-03 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/alton-towers-resort-official/id683491029/reviews.md ## What is Alton Towers Resort? The official Alton Towers Resort App is the ultimate guide to help you enjoy Britain's Greatest Escape! With queue & show times, a detailed map with wayfinding, personalised day planner, digital wallet to store your tickets and passes as well as top tip notifications through the day - the Alton Towers Resort App is here to help you plan the ultimate visit. Features include: Plan your visit – Purchase tickets, fastrack & more in just a few taps then access them via the digital ticket wallet. Enjoy more fun - Plan your route around the Resort and locate nearby facilities with our detailed map. Don’t miss out – use our helpful day planner to personalise your day ensure you make the very most of your visit. Ride Times – Find out the current waiting time for your favourite rides & attractions. Show Times – Set a reminder for all our shows so you don’t miss out! Top Tip Notifications – Receive notifications from our team throughout the day featuring top tips to help you make the most out of your visit. Download the Alton Towers Resort App to make the most out of your visit to Britain’s Greatest Escape! The App uses your location to keep you up to date with offers, events and activities relevant to your location. ## Key features - Digital ticket wallet - Interactive park map with wayfinding - Personalized day planner - Real-time ride wait times - Show schedules and reminders - Top tip notifications ## What do users think of Alton Towers Resort? Overall sentiment: mixed **Pros** - 🗺️ Helpful map navigation and directions - ⏱️ Queue time visibility within the park - 🎫 Convenient ticket and pass storage - 📍 Accurate location tracking and walking times - 🎢 Real-time ride status updates - 👍 User-friendly and intuitive interface - 📱 All-in-one centralized app for park planning **Cons** - 🚫 Queue times hidden outside the park - 🐛 App crashes and stability issues - 📡 Poor connectivity in certain park areas - ❌ Inaccurate queue time estimates - 🗺️ Navigation errors and incorrect route suggestions - ⚠️ Ticket upload failures - 🔄 Frequent feature removal and reversions **Commonly reported bugs** - App fails to upload tickets despite internet connection - Auto-quit/crashes 4-5 times during park visit - Map navigation sends users down no-entry paths - Queue time display inconsistencies - Poor signal in Dark Forest area - Tapping map feature occasionally buggy - Ride access pass interface unclear and confusing **Most requested features** - Queue times visible when not at the park - Ride history and heritage information - Planned maintenance closures calendar - Facility markers (toilets, water stations, seating) - Ride access pass information and locations - Single rider queue indicators - Photo download functionality - Offline map access - Dark mode option - Expired ticket archival/hiding ## Recent user reviews (10 of 166) All indexed reviews: https://appshunter.io/ios/app/alton-towers-resort-official/id683491029/reviews.md ### 5/5 — The BEST resort ever. *2026-07-26, version 703* I’ve been to Alton towers a few times, and all of those times I’ve walked out smiling. My top 3 rollercoasters would be smiler, nemesis and galactica, I definitely recommend visiting! ### 5/5 — Review of app, not the Park. Some small probs you should know of, but pretty overall. *2026-07-22* The App is good! The map is easy to navigate and the search function returns good results. The on-foot navigation works, but occasionally I found slightly shorter routes. It might be something to do with it consistently placing me 5-10 meters to the left of me IRL, so it though I was consistently either swimming in water, or clambering through trees to get where I was going! This kind of thing makes a difference when you consider you could easily walk 6 miles in the day. The ride info is slow to update - which is a problem, as you will dash across the park for a ride that is in fact closed (a common problem for Alton). You also can’t pay in-app with APL or GLG Pay which is shortsighted of Merlin as it adds a hurdle to potential customers. Paying the long way round does function just fine though. If you do buy tickets/passes on there, they should add to the app seamlessly, and you can also add tickets retrospectively if you have your email and transaction number, which is useful. ### 1/5 — Not accessible friendly *2026-07-17* The park has lots of amazing rides and beautiful surroundings. However the park is not accessible friendly at all. I use a mobility scooter and to access rides I had to leave my mobility scooter and then walk to the ride rather than at other parks enter at the exit. Half of the rides had stairs to walk to get to the ride rather than being able to go from the scooter onto the ride. Flamingo land do it this way and it means that you can get on a ride without having to walk. After the ride you exit and have to then walk back to the entrance which is a distance from the exit. This made the visit really difficult and disappointing. The access pass was not easy either, having to scan to go on a ride but then wait for nearly an hour to get on another making it a long day of waiting which is something that is hard to do and also frustrating for my neurodivergent child who has major issues with times and having to wait so again this was our first and likely last visit unless the access to rides is changed and the pass. ### 1/5 — App not working how it should. *2026-07-15, version 703* I downloaded the app so all my information was together (staying in the hotel, two day tickets for the park, two dinner reservations and additional add on) and kept telling me that the search for all my details has failed. None of my info went onto the app, which meant I had to print everything off. Tried everything to actually talk to someone about it and had no luck and the live chat didn’t help at all. The app is brilliant for knowing the queue times but could be so much better. ### 5/5 — Fun but scary *2026-07-14, version 703* It was verrry fun however very scary ### 1/5 — Too much walking *2026-07-13, version 703* Me and my friends went to Alton towers for a day trip with school, but I was quite dissatisfied with the amount of walking and we only got two rides as all of them had very long queues ### 5/5 — Amazing park *2026-07-11, version 703* I did galatica then oblivion helps with smiler if you want a thriller and an amazing time with friends GO! ### 5/5 — Outstanding theme park *2026-06-30, version 703* I went today with my family and had the best day ever and can’t wait to visit again in the future. There are some brilliant thrill seeker rides which get your heart racing and scary but that’s part of the fun. There is something there for all ages which is good. The only downside is the price for drinks and food there is which is really expensive because £5 for a bottle of water when it’s a hot day and it’s summer time is really steep. ### 1/5 — Downloading tickets *2026-06-26, version 703* Used a few time and always had trouble downloading tickets/ hotel bookings to app. ‘Code Not recognised etc’. Although not essential, it is annoying when this service is apparently available ### 1/5 — Unreliable *2026-06-14, version 703* Does not work effectively or efficiently has loads of bugs. Feel it needs updating and bug fixing. Kept crashing. ## Frequently asked questions about Alton Towers Resort ### What does the Alton Towers Resort app do? The official Alton Towers Resort app serves as a comprehensive guide for visitors. It allows you to plan your visit, purchase tickets and passes, store them digitally, view real-time ride and show times, navigate the park with an interactive map, and receive personalized tips throughout your day. ### What are the key features of the app? Key features include a digital wallet for tickets and passes, a detailed park map with wayfinding, a personalized day planner, up-to-date ride waiting times, show schedules with reminder options, and top tip notifications to enhance your visit. ### Is the app free to download and use? Yes, the app is free to download. While the app itself is free, it does offer in-app purchases for tickets, Fastrack, and other park-related services to enhance your visit. ### What information does the app use to provide relevant updates? The app uses your location to keep you informed about offers, events, and activities that are relevant to your current position within the resort. This helps personalize your experience and ensure you don't miss out on anything. ### How can the app help me plan my day at Alton Towers? The app's personalized day planner allows you to schedule your activities, ensuring you make the most of your visit. Combined with real-time ride and show times, and the interactive map, you can efficiently plan your route and prioritize attractions. ## Version history (last 5 releases) ### 5.14.22 — 2026-09-01 This update contains minor updates, bug fixes and performance improvements. ### 5.14.21 — 2026-08-11 This update contains minor updates, bug fixes and performance improvements. ### 5.14.20 — 2026-07-31 This update contains minor updates, bug fixes and performance improvements. ### 703 — 2026-06-03 This update contains minor updates, bug fixes and performance improvements. ### 702 — 2026-06-03 This update contains minor updates, bug fixes and performance improvements. ## Apps similar to Alton Towers Resort | App | Rating | Price | Category | | --- | --- | --- | --- | | [LogRide - Theme Park Tracker](https://appshunter.io/ios/app/logride-theme-park-tracker/id1413056392) | 4.5 (193) | Free | Travel | | [Six Flags](https://appshunter.io/ios/app/six-flags/id988953433) | 4.6 (171,052) | Free | Travel | | [coaster.cloud - Theme park app](https://appshunter.io/ios/app/coastercloud-theme-park-app/id1568754220) | 3.7 (11) | Free | Travel | | [Loopr - Roller Coaster Tracker](https://appshunter.io/ios/app/loopr-roller-coaster-tracker/id6670705734) | 4.0 (9) | Free | Travel | | [CoasterBuddy](https://appshunter.io/ios/app/coasterbuddy/id1614562709) | 4.2 (18) | Free | Travel | | [Chessington Resort](https://appshunter.io/ios/app/chessington-resort/id974983909) | 4.8 (33) | Free | Travel | ## More apps by Merlin Entertainments - [Heide Park Resort](https://appshunter.io/ios/app/heide-park-resort/id439867160) - [Gardaland Resort App Ufficiale](https://appshunter.io/ios/app/gardaland-resort-app-ufficiale/id442647354) - [LEGOLAND California - Official](https://appshunter.io/ios/app/legoland-california-official/id452395530) - [LEGOLAND® Billund Resort](https://appshunter.io/ios/app/legoland-billund-resort/id528921749) - [LEGOLAND® Windsor Resort](https://appshunter.io/ios/app/legoland-windsor-resort/id610646379) All apps by Merlin Entertainments: https://appshunter.io/developer/374862994 ## Related topics [alton towers](https://appshunter.io/ios/topics/alton-towers) · [piccadilly palace family fun](https://appshunter.io/ios/topics/piccadilly-palace-family-fun) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*