# Altro Smart Model X — user reviews

> 3 indexed App Store user reviews of Altro Smart Model X by Altro Smart INC., rated 3.50/5 from 4 ratings.

- Source: https://appshunter.io/ios/app/altro-smart-model-x/id1504426528/reviews
- App overview in markdown: https://appshunter.io/ios/app/altro-smart-model-x/id1504426528.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 1

## Most critical reviews (3 lowest-rated)

### 1/5 — Not good customer service

*2023-03-16*

Not happy with customer support 
Application help is not as help full ,ring has batter app
Every service, you have to contact by email only

### 3/5 — Promising Product, Still Has Some Issues

*2021-09-19, version 3.7*

I purchased the Altro Smart Model X because I was surprised there is no other product on the market that both serves as a smart lock and a camera…which I needed both for my property. After 72 hours, here is what I noticed so far:

1) The app/camera does miss some motion detections. It catches many, but they often seem too late (the person is already walking away for example) so a package thief will probably only catch their back as they run away and not get a glimpse of their face in time.

2) Installation is way harder and longer than it seems from the company’s videos. Their video/instructions may be outdated or at least incorrect for right handed doors. After about 2 hours and three attempts (following their instructions for right handed doors), I finally got the lock working and I have carpenter experience. It’s not an easy process. 

3) The product and iOS app is run well. I love the ease of adding unique passcodes for individuals and can set the times their code can work. Additionally being able to answer/unlock my door from anywhere in the world after my doorbell is rung is a very cool feature. Plus you can set how long your door automatically locks after it’s been unlocked. A very cool feature. If they can fix the motion detection feature in future software updates, I would give their product a higher rating.

### 5/5 — Nice app and Useful

*2022-10-10, version 8.7*

I have never experienced such a user friendly application before. This app is very easy to use and it has very good useful features, The best thing which I liked is Door ring video call , easily we can analyze who is outside of our Door.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*