# Alula Security — user reviews > 217 indexed App Store user reviews of Alula Security by Alula Holdings, LLC, rated 4.80/5 from 27,109 ratings. - Source: https://appshunter.io/ios/app/alula-security/id1356152180/reviews - App overview in markdown: https://appshunter.io/ios/app/alula-security/id1356152180.md - Rating breakdown: 5★ 23,841 · 4★ 1,756 · 3★ 501 · 2★ 238 · 1★ 773 ## What do users think of Alula Security? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Reliable security system - 👍 Convenient remote access - 👍 Useful notifications - 🚀 Simple and versatile operation **Cons** - 🐛 Frequent app crashes - 🐛 Connectivity issues - 🐛 Delayed notifications and camera feeds - 🐛 Unreliable app performance - 🐛 Blank screens and login issues **Commonly reported bugs** - Notification count not clearing - Camera feeds not loading in landscape mode - App freezing when phone is horizontal - Incompatibility with iOS 17 - Inability to reset password **Most requested features** - Dark mode option - Customizable notification sounds - Ability to record video before/after motion events - Thermostat scheduling - Apple Watch and CarPlay integration ## Newest reviews (15 of 217) ### 3/5 — Used to be good *2026-08-24, version 3.32.4* Logs you out now. When you log back in and try to arm/disarm it doesn’t work. Restart app and it tells you it lost connection. Please fix this it used to be a great app! ### 4/5 — I like the convenience …. But *2026-08-20, version 3.32.3* As the title says, I like the convenience that this App offers but as some other reviewers have experienced, it doesn’t load the first time I launch it. The first time, it gives me a blank screen. I have to close the App and relaunch it before it will load. In the past, it used to do this randomly but since the last update it seems to do it every time I try to launch Alula but now it usually precedes the blank screen with the login screen although most times that goes away on its own before it is replaced by the blank screen. Occasionally, I have to type in my password before I can continue. Once I close the App and relaunch it, it loads and works as it should. This behaviour is exhibited on both my iPhone and iPad where I have the Alula App installed. ### 2/5 — No intuitive *2026-08-20, version 3.32.3* For me it’s hard to navigate. I can’t go from recording to recording easily. Maybe there’s a way— don’t know what it is ### 4/5 — Solid app, just needs HomeKit and shortcuts *2026-08-10, version 3.32.3* The app works great. Reliable. It just needs to be integrated better with HomeKit and shortcuts support ### 4/5 — Needs more *2026-08-08, version 3.32.3* The app overall works well. Easy to use. I wish it had more automation options. ### 3/5 — Icons wrong *2026-08-05, version 3.32.2* Alarm status icons show the opposite of the actual alarm status constantly…very confusing!! ### 3/5 — Good but took a while to solve update *2026-07-20, version 3.31.5* Things have been great but there was a time about 6 months ago where there was a known bug impacting zone operations. It was never communicated and ended up costing me a service call. ### 4/5 — Functional app *2026-06-28, version 3.31.5* The app works for basic info. Just wish it could do more than just the basics. ### 1/5 — Alula Security App *2026-05-03, version 3.31.5* Extremely limited capability and functionality. Very disappointed. ### 1/5 — App is bad *2026-04-15, version 3.29.0* Worst customer service ### 2/5 — Apps doesn’t open *2026-04-08, version 3.29.0* 3 times out of 5 when we open the app even when we have strong WiFi connection inside the home the app doesn’t open up and just shows a white screen on my iPhone 17 pro with latest iOS. Looks like the developer is not even checking how the app functions any longer. Then we have to close and retry several times. Big annoyance! ### 2/5 — Not Great *2026-04-05, version 3.29.0* We are ALWAYS having problems with this app. It’s glitchy, doesn’t work and very frustrating. ### 3/5 — App *2026-04-05, version 3.29.0* I love the app but I wish there was a way to set the cameras to where if your going to be outside you could set that camera to home so it doesn’t keep going off. ### 2/5 — Eh *2026-03-31, version 3.29.0* Very slow, lots of glitches and bugs ### 1/5 — NEEDS UPDATE *2026-03-28, version 3.29.0* It won’t load when you open it, it takes many tries until it finally loads, major glitches. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible User Experience *2026-08-23, version 3.32.4* This app has become incredibly frustrating to use. I constantly have to log back in just to access it, which is unacceptable for an app I rely on regularly. On top of that, it often takes several attempts for my Z-Wave devices to respond. The inconsistency makes the system unreliable and defeats the purpose of having a smart-home app in the first place. The app needs significant improvements to reliability, login persistence, and Z-Wave device responsiveness. ### 1/5 — Sketchy App *2026-08-18, version 3.32.3* Your app has continued to get more and more sketchy with each iOS update. That is until the latest update after which it will not open at all! Update: still unstable and no customer service! ### 1/5 — Unusable after recent update *2026-08-09, version 3.32.3* The app is continuously logging out, requires constant password log in. No notifications coming through because app won’t allow user to stay signed in. This is pitiful. Please fix this! ### 1/5 — If I could give zero stars I would *2026-08-09, version 3.32.3* After the update the app never works. You literally log in and it goes straight to a black screen. ### 1/5 — Latest update broke Arm Function *2026-08-04, version 3.32.2* I can no longer arm my system with the app. Also the Stay and Away options have disappeared. I’m out-of-town and now have no idea what’s going on with my alarm system. That defeats the purpose of the system and the app. ### 1/5 — Too slow compare to others *2026-07-26, version 3.32.0* Not a good reliable systems ### 1/5 — Camera connection & viewing playbook SUCK *2026-07-15, version 3.31.5* Terrible cameras ### 1/5 — Spotty *2026-07-03, version 3.31.5* Glitches a lot and when we needed troubleshooting after it stopped working the company wanted a lot of money just to come out to see what it was. Unsure why we would need to dish out so much for spotty cameras. It can pick up a car driving by across the street but won’t capture people walking up 80% of the time. ### 1/5 — App is Horrible *2026-06-09, version 3.31.5* I have had multiple times where the app arms and disarms on its own and have had multiple calls about whether or not they should call the police because of these false alarms. Please fix the app as soon as possible. ### 1/5 — It’s NOT a good system *2026-06-01, version 3.31.5* I’ve had nothing but problems from day, one of purchase from delivering it to hiring someone third-party to put it together after saying and talking to a tech to walk me through the system, but still impossible due to it been a defective system that had to go back. It’s never online. The battery goes dead really quick I can go on and on about what I do not like about this system and what I like about it…NOTHING ## Most praised reviews (10 highest-rated) ### 5/5 — Log in each time? *2026-08-14, version 3.32.3* Great app, but why do I have to login each time I use it now? Didn’t used to be like that. ### 5/5 — Great App *2026-07-25, version 3.32.0* Works well and I like the convenience of arming/disarming the house remotely ### 5/5 — Long time user! *2026-05-30, version 3.31.5* Alula app makes it very convenient. I love quick response time on notifications! ### 5/5 — Still needs work. *2026-05-11, version 3.31.5* Since update there is no way to view notifications. Also, the “Night” option should be like the #7 “Instant” option. ### 5/5 — Thanks for a great Job *2026-05-01, version 3.31.5* From Dennis Larson in Reunion Country Club It’s a Great Place to live, My wife and I live there. My Sons and Daughter in-laws have Moved on but I like Living in Reunion with my wife. Our Doctors are great Thanks to all. ### 5/5 — Great home security control *2026-03-21, version 3.29.0* Pretty consistent control of home security services. ### 5/5 — Great app *2026-02-07, version 3.29.0* Easy to use and total remote control from your couch inside the property or half way around the word. ### 5/5 — Cc *2026-01-17, version 3.28.12* Very easy to navigate. ### 5/5 — Excellent *2026-01-14, version 3.28.12* So glad we had this installed for our security system ### 5/5 — Great *2025-12-17, version 3.28.12* This camera is the best camera I’ve ever had --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*