# Aluratek Smart Frame — user reviews > 139 indexed App Store user reviews of Aluratek Smart Frame by Aluratek, rated 1.80/5 from 322 ratings. - Source: https://appshunter.io/ios/app/aluratek-smart-frame/id1454353585/reviews - App overview in markdown: https://appshunter.io/ios/app/aluratek-smart-frame/id1454353585.md - Rating breakdown: 5★ 40 · 4★ 14 · 3★ 17 · 2★ 27 · 1★ 224 ## What do users think of Aluratek Smart Frame? Overall sentiment: negative **Pros** - 🚀 Fast photo uploads - 👍 Easy setup - 🚀 Quick slideshow - 👍 Automatic on/off **Cons** - 🐛 App glitches and freezes - 🔍 Difficult to manage photos - 🔍 Limited app functionality - 🔍 Unreliable photo uploads - 🐛 Connectivity issues **Commonly reported bugs** - App login/signup not working - Photos not syncing to frame - Unexpected app crashes - Connectivity problems **Most requested features** - Ability to delete photos from app - Option to change photo order - Folder/album support - More robust app updates ## Newest reviews (18 of 139) ### 2/5 — Not intuitive *2026-07-02, version 2.3.8* Not intuitive and very difficult to update photos and if you do they don’t al transfer over ### 1/5 — Crashes All The Time *2026-06-07, version 2.3.8* I love the frame. The app? Horrible!! You have about 10secs to choose pics and click on “send” in the app, otherwise it Crashes!!! Happens All the freaking time!!! Who does the tech support & where are the ppl?! You can’t be selling this if you no longer work on the app maintenance. Scam!!! ### 1/5 — Signup Error *2026-06-01, version 2.3.8* Every time I try to create a login I get an “un known error”. Any suggestions? ### 1/5 — This stinks! *2026-04-26, version 2.3.8* Geezerboarder ### 1/5 — Do you love your family? *2026-04-26, version 2.3.8* If so, please don't buy this. You'll only see them when the software decides it to be so, and then when it does, it doesn't follow the schedule you set. So while you snooze through the night it'll be gladly revealing your memories, then as soon as you wake up it'll shut off because why not? ### 2/5 — Really? *2026-04-25, version 2.3.8* Bad app design and function. Compared to the dozens of apps we use everyday, this one rates at the bottom. It’s as if the designer never had to transfer photos from an iPhone to the frame. Worse than watching paint dry. I give it 2 stars because the frame itself is quite nice. Frame interface is not great but once you figure it out, the number of clicks recedes. ### 1/5 — Issues *2026-04-04, version 2.3.8* I love the idea of this frame and the app but it is full of issues. Sometimes you can send photos through email and they’ll show up on the frame other times they don’t show up. When you use the app to send photos to the frame, they sometimes don’t show up. Sometimes some of the settings work such as the light detection, or the sleep function and other times they don’t work. I will definitely buy from a different manufacturer and get rid of this one. Don’t waste your money. ### 1/5 — Where are my pics *2026-03-26, version 2.3.8* They're NOT going to the frame - so where the heck are they???? ### 1/5 — Brutal *2026-03-22, version 2.3.8* This app is just bad all around. If you must use it, make sure you: 1. Connect the app to your frame 2. Accept the request on the frame 3. Refresh the devices on the app 4. Now select photos because you can’t select a device after selecting the photos for some reason (poor programming) If you want to see a zoom in of a photo, it works fine. Just DO NOT swipe down to get out of the zoom in as you will lose all of your selected photos progress (poor programming) If you select a large number of files, be patient. There isn’t a progress bar or notification to tell you something is happening. I waited 10 seconds and thought it wasn’t working so I added the photos again, only to find out I was going to send the same ones twice. The frame seems to work fine, but this user experience is very frustrating. Please do not give this frame/app to someone who isn’t technically savvy. ### 1/5 — Functionality needs improvement *2026-02-14, version 2.3.8* It’s difficult to navigate and you should be able to see photos that have been loaded already like in the app of another competing smart frame. I can’t recall every photo uploaded and don’t know if someone else has already uploaded the same photo so it’s difficult to know which photos need to be added as the frame does not live in our home but the the home of my in laws. ### 2/5 — Worked less than a year. *2026-02-14, version 2.3.8* I loved the frame until it just stopped working less than a year of owning it. Turns on and then only shows a black screen. Have tried to reboot several times. ### 1/5 — We should have better tech by now *2026-02-08, version 2.3.8* I’ve only had this a couple days but the app has already glitched multiple times and is just poorly designed in general. You can’t edit any settings on the smart frame through the app, you can pretty much only upload photos and videos and that’s it. If you want to delete a photo you have to do it on the frame and from my understanding you cannot change the order of photos, also I tried using the “folder” feature but can’t seem to figure out how to add anything to it. I think we’re going to return it and get a different brand. The quality on the frame was great though! I liked the size too. ### 4/5 — Functional if patient *2025-12-29, version 2.3.8* Ok the App doesn’t load multiple photos without freezing at first. I loaded 1 then 2 at a time and it got better and better. Last load was over 9 at one time and took 10 seconds to load. I think it learns as you go perhaps so be patient. I couldn’t get App to bind frame only because I didn’t follow the directions. Then it was easy. Nice looking frame. ### 1/5 — Immediately disappointed *2025-12-28, version 2.3.8* I purchased frames for my parents and in-laws for Christmas. Setup was easy for the first phone, annoying but doable for the other ones. But now that I’m trying to send pictures, the app glitches and just restarts the entire process. You have to upload only like a handful at a time for it to work, then you have no idea what has been uploaded or not because it shows to record of it. Hope I don’t upload and private content to my wife’s parents wall! Echoing many others, app is bad and even at the low price point, it should be unacceptable to the company. Skip this if you have another option. ### 2/5 — Frustrating app *2025-12-25, version 2.3.8* You’re supposed to be allowed to push up to 50 pics at a time, but the process will fail or freeze multiple times, even when only trying to send 10-20. The real frustration comes from the fact that the frame actually imported the photos the first time…meaning the subsequent times you sent photos to the frame are all now duplicated, or triplicated, or worse. The real fun? You can’t managed the media on your frame from the app! So when you have to delete the doubles/triples on the frame, you have to do it from the frame, not your phone! ### 2/5 — Needs work *2025-12-25, version 2.3.8* They’re trying hard but still pretty Garbage app. You have to manually select 50 photos at a time then after confirming it forgets the 50 and you have to reselect the 50. Can confirm the same issues others are reporting also. ### 1/5 — Bad interface *2025-12-20, version 2.3.8* I bought two for Black Friday and was shocked the features don't allow you to manage pics on the devices from your phone. It's a one way sending app. And hard to use. I sent 2 photos to the wrong frame and cannot delete them as it is wrapped as a gift and I don't want to unwrap it to delete them from the frame. Cannot delete from app like the aura competitor ($50 more). The lower cost means a lower quality app. Hope they release new features soon because this was extremely difficult to set up. Aura was complete in 15 min, I'm 2 hrs into setup with these Aluratek frames before wrapping. It’s just barely good enough to not return to Best Buy. ### 3/5 — App could be better *2025-12-14, version 2.3.8* Easy to set up but app is clunky and doesn’t have features you would expect, like sending a whole folder at once. I’m disappointed to read in other reviews that the email function isn’t working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t work *2026-08-24, version 2.3.8* Downloaded the app set up the app and tried to send photos and nothing sent. Tried sending photos with the email and still nothing sent. Did a factory reset and repeat all the steps and still did not work. If the easiest instructions to get images don’t work I’m not gonna bother trying the harder steps. Returned the product instantly. Highly do not recommend. ### 1/5 — No delete option *2026-07-26, version 2.3.8* App is not good, many basic options are missing. It’s a one way door in many features like you uploaded a picture, you cannot remove from gallery ### 1/5 — Can’t invite friends and family *2026-07-20, version 2.3.8* Cannot invite friends and family to upload pictures to it. ### 1/5 — horrible app *2026-07-09, version 2.3.8* i bought the frame went to plugged it in and i cant even sign into the god awful app without it telling me my email is already used or my username that i typed in is already used, no idea who made this app but they should be ashamed total waste of my money ### 1/5 — Cannot create an account *2026-07-09, version 2.3.8* Creating an account is impossible. It either says email already used, username already used, or invalid password no matter what I do or use. Return this product immediately before trying the app. ### 1/5 — App is absolutely terrible *2026-07-09, version 2.3.8* Can’t even get into the app to upload pics. Password reset just goes in circles and support is of no assistance. Avoid at all costs. ### 1/5 — Could be so much more *2026-07-05, version 2.3.8* This app is virtually useless..with no ability to configure frames, view/manage frame album…besides adding photos, anything useful such as setting on/off hours, configure brightness, player speed, etc had to be done from the frame. I mean why bother having an app? Pure laziness. ### 1/5 — Difficult *2026-06-17, version 2.3.8* Unfortunately, the smart frame is difficult over time. A few months later, after uploading my first batch of photos, it’s not allowing me to upload a new batch. I did all of their troubleshooting but still nothing new has uploaded. ### 1/5 — Why can’t photos and videos play together? *2026-06-13, version 2.3.8* This is a very basic feature request. Easy update to rollout. Lazy. Make it so videos and photos all play in one slide show. What else is the point of this? On my way to return it now. ### 1/5 — App continually crashes *2026-06-11, version 2.3.8* I can’t upload photos as the app won’t stop crashing ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect for Elderly Parents *2026-07-13, version 2.3.8* We send pictures to this frame remotely so our parents can see pictures their grandkids. They like watching the slideshow. This seems easier for them than seeing them on their phone. ### 5/5 — Worked Perfectly Fine *2026-05-12, version 2.3.8* Uploaded pictures both plugged in and wirelessly. Up to about 100 photos now and still working great. ### 5/5 — All good! *2024-12-26, version 2.3.8* All works good, except quality of the movies are much lower than original video but not sure if that’s the app limitation or digital frame itself… ### 5/5 — Easy Setup *2024-05-12, version 2.3.8* Just received for Mother’s Day and was able send 50 pictures with no issues! ### 5/5 — So great! *2023-02-21, version 2.3.8* Idk what everyone else is complaining about! We had absolutely no issues with our frame. We freaking love it! ### 5/5 — Great so far *2022-12-24* Bought as a gift my mother (13.5 wifi digital photo frame). Downloaded the app and set up the connection between the frame and my phone pretty seamlessly. Uploaded 10 photos without issue and the slideshow worked as anticipated. I didn’t mess with other functions but as a whole, I’m happy with it and if I was looking for one for myself, I would strongly consider purchasing another. ### 5/5 — Great Frame! *2022-07-02, version 2.3.8* This is best gift idea yet. App is super simple and works every time. Not sure why the poor reviews I’ve had none of the problems. Works perfect out of the box and have had it a few months. I love that I can send photos to the frame at my parents house. ### 5/5 — Be patient *2021-12-22* I got this as a present for my wedding, at first I set it up and made several attempts to send photos. After a while of attempts I gave up, but hours later I came back and all of the photos were on there. It looks like it will take a while for photos to send once it’s set up, but when it does it works beautifully. I highly recommend! ### 5/5 — Hood product could use some more features *2021-12-21* Overall I’ve had a pretty good experience with the product takes a little getting used to but once you have it set up via Wi-Fi or 5G it sends the photos over pretty quickly unless they’re large photos it takes a little bit the only features that I could see that would really help is if in the app itself, you could see what photos were actually on the picture frame and you could delete them off from your app. This was a gift for my parents from all of the grandkids so it’s kind a hard if somebody sends A duplicate photo and you can’t delete it from your app. ### 5/5 — Love it! *2021-05-30, version 2.3.1* I LOVE THIS!!! My daughter got me this for Mother’s Day so I can save space on my phone. She lives 1500 miles away and she can use the app also to keep surprising me with pics she adds to it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*