# Amazon Business: B2B Shopping — user reviews > 545 indexed App Store user reviews of Amazon Business by AMZN Mobile LLC, rated 4.80/5 from 17,698 ratings. - Source: https://appshunter.io/ios/app/amazon-business-b2b-shopping/id1498197033/reviews - App overview in markdown: https://appshunter.io/ios/app/amazon-business-b2b-shopping/id1498197033.md - Rating breakdown: 5★ 16,051 · 4★ 937 · 3★ 244 · 2★ 94 · 1★ 372 ## What do users think of Amazon Business? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Convenient for business - 💡 Separate business account - 🚀 Easy to order and pay **Cons** - 🐛 App glitches and bugs - 🔍 Difficult to navigate - 💰 Overpriced items - 🤔 Unclear on Prime and account linking - 🤔 Lack of customer service **Commonly reported bugs** - Login issues and account not recognized - Add to cart button not working - Orders not showing up in the app - Blank pages and crashes when using the app **Most requested features** - Improve order tracking and delivery notifications - Allow downloading of invoices in the app - Add dark mode option - Simplify account switching between personal and business ## Newest reviews (19 of 545) ### 3/5 — Rechnungen herunterladen *2026-08-18* Sobald man was bestellt hat bekommt man so viele mails über den Versandstatus, wieso kann man nicht auch die Rechnung direkt als pdf auf seine Mailadresse bekommen? Denn in der App das runterladen funktioniert nicht so richtig man kann es nur als pdf anschauen aber runterladen geht bei iPhone 14 pro nicht. ### 2/5 — No Live Support *2026-08-15* Having issues with an item and trying to get a replacement. I can’t use the Product Support link, and the customer service chat is automated with limited responses and reply choices. My Prime account I am able to get a live customer support agent, tho you definitely have to do a Google search to find the link. On my business account there is no option for live customer support, ANYWHERE. ### 2/5 — Customer service not an actual option *2026-07-29* Very frustrating that accessing customer service is all but impossible. All instructions lead to dead ends. How to make a complaint? How to chat? Intentionally making it difficult to ask questions is insulting! ### 3/5 — Application incomplète *2026-07-25* L’application est très fouillis. Par ailleurs, et contrairement à ce qu’elle propose, l’application permet de visualiser mais pas de télécharger les factures directement sur iPhone. À corriger. ### 2/5 — Painfully Disappointed *2026-07-20* I have tried to have packages delivered to my door and they have been delivered to other house and stolen. Today I communicated in advance and waited in front of my house for a package that was attempted delivery 5 times this weeks while I’m standing waiting for it. Whatever was a happening in 2020 that you were so efficient needs to be reinstated. Your service is now lower than ever. Temu is doing a better job than you. ### 2/5 — Latest internal update is horrible *2026-07-12, version 27.11.2* They’ve updated the internal components of the app, & changed the S&S screen. You have to go through way too many channels just to get back to “deliveries” or “subscribe & save” within the S&S screen. Please put it back like it was. I don’t need to see a full horizontal screen breakdown of upcoming deliveries just to alter my subscription’s. It’s ugly and annoying. Y’all break almost everything y’all touch. This is why I don’t update my app. UPDATE: May 14, 2026 Even the latest interface sucks. Please stop messing with the page layout for regular price/ order now vs S&S comparison. This is a business owners nightmare. June 1, 2026 Can’t add items to cart w/o disabling haptic for entire phone due to Amazons intentional intrusions. July 12, 2026: The app is built to delete the "Important messages about items in your Cart" alert box the moment you interact with it. There is no hidden menu, no "undo" button, and no customer service trick that can bring that specific list back once it vanishes. Fix that instead of breaking their features that worked perfectly fine before you changed them. ### 3/5 — Customer service death loop *2026-07-10, version 27.11.2* I don’t think it’s possible to call Amazon customer service using this app. (I’ve spent the past hour trying to do so, caught in an endless loop of prompts.) I suspect calling them, or getting a callback, is something you can only do using desktop. I hope I’ve saved you from some frustration. ### 2/5 — Poor refund options *2026-07-09, version 27.11.2* I bought a product that I didn’t like all and I asked to return it and they denied the return. ### 3/5 — Super glitchy lately *2026-07-09, version 27.11.2* I am having to use this app more than ever now for my businesses and cannot go 5 minutes without having to relaunch it. It’ll start glitching by not showing pics, lagging and eventually crashing therefore making something that should take 15 minutes into a 20-25 minute ordeal. ### 1/5 — Enough *2026-07-08, version 27.11.2* The audacity to install a subpar ai to the shopping search bar with no option to remove it. To think you’re entitled to our money and our time waiting for your ridiculous service to suggest the incorrect items is beyond comprehension. I have cancelled my subscription. I urge everyone who cares about themselves, their money and their time to do the same. Enough is enough! ### 1/5 — They create issues for me to solve *2026-07-03* My very first time using Amazon Business (despite using Amazon for years), and I will be shopping elsewhere. I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part. When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.* So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank. Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon! ### 1/5 — Impossible to use *2026-07-02, version 27.11.2* Despite signing in with my business email and password, it repeatedly tells me I’m signed in with my personal account. Useless app. Also, THERE IS ALREADY AN APP. Why in the world do we need two duplicate apps (that do not work) for the same thing?! ### 4/5 — An und für sich ganz gut. *2026-07-01* Allerdings wünschen wir uns noch die Funktion, die Rechnungen als PDF exportieren zu können und nicht nur ansehen. Wir arbeiten mit der Lexware App und wollen die PDF-Rechnungen direkt dahin importieren. Bisher müssen wir das immer am PC machen… ### 1/5 — Delivery *2026-06-30, version 27.11.2* Poor deliveries !! They do not ring the bell and drop my things by the door so it gets stolen ### 1/5 — It’s a Maze *2026-06-26, version 27.11.2* Good luck finding your way around. Unlike the regular Amazon App, this one is absolutely terrible ### 1/5 — Frustrating experience *2026-06-25, version 27.11.2* I added 20+ items to the cart, the system auto checkout the order. I reached out to support to cancel the order and was told that system will place order automatically if you add more than 15 items to the cart. This time I carefully added items to the cart and checkout manually again. Amazon blocked my account and canceled my order. My business was verified yesterday now they are asking for the same llc documents. ### 3/5 — Nervige Werbung *2026-06-24* Wenn ich ein Produkt suche und mein Suchergebnis mit „Gesponsorten“ Ergebnissen geflutet wird, ist mir nicht geholfen. Dann kaufe ich lieber woanders ein. ### 1/5 — My payments keep failing *2026-06-19, version 27.11.2* I haven’t ordered anything off of this site after trying several times my payments keep failing and then they work perfect on Amazon regularly ### 1/5 — Sad *2026-06-19, version 27.11.2* Worst possible service ever!! ## Most critical reviews (10 lowest-rated) ### 1/5 — 独断、無連絡で再配達 *2026-08-31* 一般向けのAmazonに比べ、営業の連絡がしつこい事に加えて、住所がわからないとの理由で勝手に再配達扱いされる率が高いです 仕事で使う部品なのに一切電話もせずに持ち帰るのがAmazonのやり方なのかな？ 会社対会社の取引である以上、最低限の教育はして貰わないと継続して利用出来ない ### 1/5 — 詐欺業者が一定数 *2026-08-29* 最初から販売するつもりが無いのに出品し、一方的なキャンセルの連続。 在庫更新と勝手なキャンセルは同時ではないため、恐らく在庫管理の問題ではなく情報を抜き取るために行なっている。 同様の通報が複数ある際にAmazon側で出品制限のペナルティを導入するなど対策してもらわないと、入荷の目処が立たないため他の通販サービスを利用する他ない。 ### 1/5 — service client déplorable *2026-08-10* J'ai effectué un achat en pensant être livré le lendemain. Le lendemain d'une tentative de livraison infructueuse, j'ai constaté que l'adresse que j'avais indiquée n'avait pas été prise en compte et que le colis avait été automatiquement envoyé à l'adresse par défaut. J'ai essayé de contacter le transporteur, mais impossible de trouver un numéro de téléphone ! Juste un répondeur automatique incapable de modifier l'adresse de livraison. Après deux appels à Amazon, chacun avec 20 minutes d'attente, la communication ayant été coupée au premier appel sans aucune assistance, au second appel, l'agent m'a reproché de ne pas avoir correctement saisi l'adresse et m'a affirmé qu'il était impossible de contacter le transporteur pour modifier l'adresse ou annuler ma commande, comme je l'avais demandé. Il m'a dit que je devais attendre la deuxième tentative de livraison et que ce n'est qu'à ce moment-là, lorsque le colis serait retourné à Amazon, que je pourrais obtenir de l'aide. En d'autres termes, un achat effectué sur Amazon pour sa livraison rapide s'est transformé en un véritable cauchemar. Le produit, dont j'avais un besoin urgent pour le travail, est maintenant entre les mains d'une entreprise qui ne m'a même pas permis de la contacter pour saisir la bonne adresse et qui n'a fourni aucun service client. C'est absolument inadmissible. Zéro étoile pour le représentant du service client et pour Amazon qui nous a imposé une société de livraison déplorable sans nous laisser le choix, et également pour l'absence de solution proposée par Amazon. ### 1/5 — no standards no conventions no unstructured navigation *2026-07-31, version 27.13.0* disappointing messy website no planned presentation no relationship between users SEARCH request and the products selected by the customer ### 1/5 — Inéligible Prime??? *2026-07-26* Voilà des années que j’ai un compte Amazon personnel et professionnel mais depuis plusieurs mois impossible de bénéficier de prime et personne au service client n’est capable de m’expliquer pourquoi alors que j’ai déjà bénéficié de ce service. Multiples appels aucune réponse. Pourquoi n’uaurais je pas la possibilité comme les autres clients de bénéficier de cet avantage ??????? ### 1/5 — Interests tab ridiculous *2026-07-23, version 27.13.0* Please remove the stupid interests tab. It is useless and unneeded as you already come to Amazon for shopping. Additionally bring back the original pricing for items in lists. Example price has decreased 5% since added. ### 1/5 — Worst company ever *2026-07-20* So my account gets suspended for no apparent reason whatsoever because first they lied and said I made another account which I didn’t then they backtrack and said they asked for too many refunds, which is ridiculous. It’s not my fault that you guys sell a bunch of garbage and on top of that you post our addresses on the website where it’s publicly displayed so if you want to sell out of your parents house, delete your account. I will never buy from your company again hello Wayfair bye-bye go shoot yourself off to space Jeff Bezos. ### 1/5 — Support is terrible *2026-07-19, version 27.11.2* Very difficult to get a supervisor. I was sent goods that are clearly used a not working but sold as new. ### 1/5 — Can’t get anything to update *2026-07-15, version 27.11.2* App is horrible. Keeps telling my business email already exists and of course it does it’s mine but you won’t update the biz account with it. Nor will you update the business name. This is ridiculous. I can just keep using the personal app and choose my business card when purchasing since you make it nearly impossible to make any changes!! ### 1/5 — Mauvaise livraison *2026-07-15* La livraison est arrivé à la mauvaise adresse Il faut attendre avec un numéro payant plus de 15 minutes avant d’avoir quelqu’un Malheureusement pas le temps d’attendre nul ## Most praised reviews (10 highest-rated) ### 5/5 — Łearn more *2026-07-12, version 27.11.2* On a schedułe ### 5/5 — Simple, convenient, and reliable *2026-06-09, version 27.11.0* Been using Amazon Business for a while and it’s been really convenient. Easy to find what I need, fast shipping, and having invoices organized in one place makes things much easier. The business pricing and bulk options are helpful too. Overall, a smooth and reliable experience. ### 5/5 — Great *2026-05-31, version 27.10.0* Great apps for small business ### 5/5 — G2G *2026-05-20, version 27.10.0* Amazing has everything ### 5/5 — Amazon Business Review *2026-05-15, version 27.5.0* Absolutely, the best products at the best price , fast delivery! In construction, I would spend $60k a year shopping at the big box stores like Lowe’s, getting ripped off! The average products with high prices is hurting the small business owner. But when I shop on Amazon Business, I can get high quality products at a much lower price and delivered faster. Much better!! ### 5/5 — i love it so much *2026-05-01, version 27.5.0* it’s like amazon premium ### 5/5 — Love it *2026-04-29* The savings are amazing ### 5/5 — Getting Parts The Same Day *2026-04-27, version 27.5.0* I like the business part of Amazon for the expedited parts delivery. ### 5/5 — Business must *2026-04-05, version 27.5.0* I love Amazon Business as it offers a variety of products I can use for my business or clients! ### 5/5 — Amazing service *2026-04-04* Incredible that I can order from a vast array of products and it appears at my home the very next day, even over the Easter weekend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*