# Amazon Flex — user reviews > 3,309 indexed App Store user reviews of Amazon Flex by AMZN Mobile LLC, rated 4.70/5 from 423,022 ratings. - Source: https://appshunter.io/ios/app/amazon-flex/id1454725763/reviews - App overview in markdown: https://appshunter.io/ios/app/amazon-flex/id1454725763.md - Rating breakdown: 5★ 365,805 · 4★ 25,389 · 3★ 12,183 · 2★ 4,817 · 1★ 14,828 ## What do users think of Amazon Flex? Overall sentiment: neutral **Pros** - 👍 Great app - 🚀 Good opportunity - 💡 Flexible scheduling - 👍 Decent pay **Cons** - 🐛 Buggy app - 🗺️ Poor navigation - 🤖 Issues with bots/automation - 💰 Low pay after expenses - 🚨 Safety concerns - 🤖 Lack of human support **Commonly reported bugs** - App crashes and freezes - GPS issues and wrong directions - Trouble with check-in and scanning - Inconsistent earnings reporting **Most requested features** - Update app frequently - Improve mapping and navigation - Provide more transparency on routes - Improve customer support - Implement dark mode ## Newest reviews (14 of 3,309) ### 2/5 — After Scan *2026-08-22, version 2.612.106* I don’t like the interface on the scan package screen it mixes everything up and makes it confusing ### 2/5 — Car play compatible *2026-08-22, version 2.612.106* I wish that it was compatible with Apple/android car play so that I could view the map on my car screen and be more hands off while driving. I have my kids with me most of the time while delivering so it would be most beneficial to be hands off while driving. ### 3/5 — Login issues *2026-08-21, version 2.612.106* I face issues on login each time. Sometimes OTP does not come. Sometimes OTP comes but the app does not ask for one. Can you people make login smoother? ### 3/5 — It was good until it wasn’t🤷🏽‍♀️ *2026-08-21, version 2.612.106* I loved the thought of working when I wanted to and with hopes of tips I was even more on board. However I noticed most time people are not tipping. With gas 4$ right now I’m sure I’m not the only one depending on them. For instance I delivered 26 packages to one house out of the 4 I had on my itinerary nobody tipped. Amazon should require some kind of minimum tip with orders that size ijs be fair now. Plus the wear and tear on our cars. I droved 4 miles on an unpaved road for a delivery next day had to get my front tire plugged. The math not really mathing ### 1/5 — Worst *2026-08-21, version 2.612.106* Worst update ever ### 4/5 — Pretty good *2026-08-21, version 2.612.106* Would be perfect if multiple drops were visible on itinerary page so you can clearly see all addresses and drops without the need to select the multiple drop to see all parcels - drivers need quick checking whilst on the road so the extra click means less eyes on the road ### 3/5 — 🤦🏻‍♂️ *2026-08-21, version 2.612.106* Una de las mejores actualizaciones que tenían era a la hora de entregar el pedido como te marcaba cuál era el correcto con una pleca verde y los otros con una equis roja y lo acaba de quitar con esta nueva actualización 🤦🏻‍♂️ ### 1/5 — Be careful Do Not Trust *2026-08-21, version 2.612.106* Horrible!!! I been working this app for years they have a reward system that closes out within like 2 months that restarts as soon as a worked my way to level 3 they lied on me even with detailed pictures they said it was my fault when the station really didn’t have my order at all and they paid me but took my level 3 away froze my account and accused me of refusing an order proof I contacted support to let them know it was the station fault and they still penalized me!! Worst business ever ### 1/5 — Last update *2026-08-21, version 2.612.106* Why brake something that was working so good . The new scanning method for iPhone users is as bad as possible. It’s slowing us down ### 1/5 — Scanning of Parcels *2026-08-21, version 2.612.106* The new update is not suitable for scanning the parcels at the time of delivery , because it opens a large window of scanning and you can not see type of parcels and multi locations Moreover to review the parcels type and locations, you have to go back and takes more time ### 1/5 — Weak app *2026-08-21, version 2.612.106* Full of bugs. Very bad designed. ### 4/5 — Flexibility *2026-08-21, version 2.612.106* I love the flexibility that this gig offers. There are some good routes and some bad ones but overall it’s a good side hustle. The app offers great tips and updates. ### 2/5 — No support *2026-08-21, version 2.612.106* This has been a bad year , when support says that they have solved your problem but 3 days later you receive a email chewing you out for support not doing their jobs , then after doing a so called investigation and the issue was beyond your control , but Amazon Flex will still chop and screw up your standards , now that’s a mother for yah , this whole year has been Ridiculous , support are purposely screwing up standards , this is their way to eliminate having to many drivers ,at DBM5 today I had a 2pm - 6pm block , I arrived at 1:50pm , there wasn’t anyone out scanning licenses , so me and about 6 cars waited in line for a few minutes , so we just pulled all the way up into the bay ,upon walking up to the terminal , the employee looked at us like we’re disturbing them , so they took their time scanning our licenses and now it’s saying that we are late for our blocks and we need to contact support for further information , now support claims that they will pass our situation on to a team that will investigate the issue at hand ,afterwards they will now say it was beyond my control , but this will affect my standards , I’m like really , every time I call support about helping with a package and they claimed they fixed the issue but they lied to me every time , not sometimes but every single time they chop and screw up my standards , I’ve had fantastic status for years but this year it was chopped up so bad , I was at the bottom of the Red , the employees are sorry and they really don’t want to work , and they don’t , but they throw us drivers way up under the bus on purpose , sad but 100 % true🙀😩😱 ### 1/5 — Air *2026-08-21, version 2.612.106* This app has not worked on my iPhone Air for months. The scan package button does not appear… ## Most critical reviews (10 lowest-rated) ### 1/5 — Automated Rollouts via AI, Declining Reliability *2026-08-23, version 2.612.106* There is a noticeable shift at Amazon toward automated AI development. Unfortunately, this rush to ship new capabilities seems to be happening at the cost of regression bugs and declining reliability in basic user tools. For flex drivers, there is a noticeable bug where we are unable to scan in tote bags forcing us to scan packages one by one. Ultimately, this severely impacts delivery precision. Finding my route has become an uphill battle, causing delays and increasing the risk of missing time-sensitive packages. Additionally, scanning packages individually marks them as 'out of bag,' making them much harder to organize. When scanning the tote bag correctly, it normally provides helpful bag numbers and colors that make finding packages along the route effortless. Calling flex app support is of no help or resolution to the problems stated above My track record for Flex delivery is 100% flawless, and maintaining that standard over the last two months has been an absolute nightmare. I am writing this review not just as a top-tier driver, but also from the perspective of a software engineer who has successfully published apps to the Apple App Store. I know what functional regression and poor software architecture look like, and shipping unstable AI-driven updates at the expense of core logistics tools is unacceptable. ### 1/5 — Many problems with the app *2026-08-22, version 2.612.106* When I scan the QR codes on the totes containing all of my packages when I’m going on duty, it says “There was a technical error.” I’m getting really tired of having to scan 30-50 packages by hand. The package scanner is extremely slow, doesn’t have a queue, doesn’t show a checkmark for previously scanned packages. Is there like one guy vibe coding this app? It’s so bad… I expect much more from a huge company! I’m a hub partner, if that makes a difference. Sometimes I can scan the totes when I go on duty and it’s great. But I’ve been getting a technical error a lot recently. It wastes a lot of time scanning all of the packages one by one. The other problem is that when I scan the packages one by one, it doesn’t tell me what tote the package is in when I reach the destination. So I have to search through 2-4 totes, which makes each delivery take much more time… Please fix this issue! ### 1/5 — Scanning process ruined *2026-08-22, version 2.612.106* New scanning update option is totally rubbish They've ruined the app ### 1/5 — Stay away!, Horrible! *2026-08-22, version 2.612.106* Signed up for Amazon Flex about two months ago and I’m still not able to work at all they continue to send me text to deliver my first delivery but can’t at all whoever did my on boarding, decided not to put any warehouses in my profile so therefore I’m not able to get any work at all talked to more than 20 different calls and chats and emails and still, nothing has been done as far as their customer service or driver support they continue to hang up on you or cancel the chat or they never responded at all is definitely the most horrendous and insulting experience I have ever had. ### 1/5 — Used to be great *2026-08-21, version 2.612.106* At the beginning it used to be great but I’ve been facing a ton of issues since they started to updated. Sometimes I got stuck at the calculating route before starting the block and issued verifying the identity. Support NEVER help, they always says to resolve with the store for every issue ### 1/5 — Battery efficiency is worse and worse with each update *2026-08-21, version 2.612.106* Opening the camera and flashing light straight away from scanning menu is a waste of battery, especially in the sunny days when we have to keep brightness of the device to 100%. Make it more battery eficient please. Also hiding the details so we have to do extra steps to see the customer name and address makes no sense. Been doing this job since 2022, since then this App only received downgrades rather than updates. I can only asume that half of the developers are Indians, and in their mind they think they are geniuses with these updates. It is what it is. ### 1/5 — a *2026-08-21, version 2.612.106* x ### 1/5 — Horrible app, just trash!! *2026-08-21, version 2.612.106* This app was garbage before this update now it’s like a flaming dumpster fire ### 1/5 — Use to be good *2026-08-21, version 2.612.106* They don’t care about the drivers safety.. that’s a BS marketing tool that use amazon went so cheap because they are supposed to make more money not the drivers ### 1/5 — Downgrade the app *2026-08-21, version 2.507.107* Ever since they did the upgrade I’m no longer able to get the app and get blocks. Everyone not able to get the upgrade with there phones and the developers need to take that into consideration. A lot of people are mad about this ## Most praised reviews (10 highest-rated) ### 5/5 — A lot better *2026-08-22, version 2.612.106* The previous update was poor, but it’s been reverted, and kept the reattempts display. The app is perfect now in my opinion ### 5/5 — Suggestion *2026-08-22, version 2.612.106* That the app connects to CarPlay, make it easier to navigate ### 5/5 — Reseña *2026-08-21, version 2.612.106* Weikell ### 5/5 — LOVE *2026-08-21, version 2.612.106* I love love love having Amazon Flex as a side gig. The staff at the stations are very kind and friendly.!PLUS you get to see so many places you probably would’ve never visited. PLUS you get to meet so many cute little animals AND you get to make someone happy about their packages arriving. If any win was a quadruple win— this is it! ### 5/5 — Worth it…if you do t mind driving far *2026-08-21, version 2.612.106* I wish there was a way set where you would prefer to deliver. Sometimes they send you really far and other times they pay you to just show up (basically you’ll still get paid if they don’t have packages for your block) I love that it pays out daily but they don’t hold taxes so you have to remember that when it comes to taxes. Besides that it’s a great app to earn money. If you’re lucky and have to get more blocks, it would be your full-time job. ### 5/5 — Driver support *2026-08-21, version 2.612.106* Most AMZN Flex driver supports are not loyal in this business - they are so unfair for driver standings. However, I rate this app my best because of flexible job. Thank you ### 5/5 — Valor de rotas *2026-08-21* Diferenciar valor de rotas para cada tipo de veículo cadastrado para fazer entregas, como utilitários, veículos de passeio e motos .. ### 5/5 — Suggestion for the app *2026-08-21, version 2.612.106* Wish the app would allow a “end location” and you could re-sort your deliveries so that you ended closer to where you want to be. Other than that the app is great! ### 5/5 — Deben luchar mas contra Los Bots *2026-08-21, version 2.612.106* Amazon debe luchar mas para erradicar de la faz de la tierra los Bots. El uso de bots crea descontento en la comunidad de Drivers y hace que unos pocos obtengan ganancias exorbitantes en comparacion con los drivers que creemos en la honestidad y transparencia. Deben seguir lanzando actualizaciones semanalmente hasta que la practica de los Bots sea erradicada totalmente de la comunidad. ### 5/5 — Amazon flex *2026-08-20, version 2.612.106* I am working in luton with Amazon flex im very happy to pick up route from depot rates are good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*