# Amazon India Shop, Pay, miniTV — Online Shopping & Payment App > Online shopping, payments, recharges, and video streaming platform. (iPhone/iPad app by AMZN Mobile LLC.) - Source: https://appshunter.io/ios/app/amazon-india-shop-pay-minitv/id1478350915 (this page in markdown: same URL + `.md`) - Developer: [AMZN Mobile LLC](https://appshunter.io/developer/297606954) - Category: Shopping, Lifestyle - Price: Free - Rating: 4.57/5 from 746,494 App Store ratings · 24 written reviews indexed - Age rating: 17+ - Requires: iOS 15.0 · 238 MB - Languages: American English, Arabic, Bangla, Czech, Danish, Dutch, Canadian French, German (Germany), Hebrew, Hindi and 16 more - Released: 2020-01-23 - Data updated: 2026-09-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/amazon-india-shop-pay-minitv/id1478350915/reviews.md ## What is Amazon India Shop, Pay, miniTV? The Amazon India - Shop and Pay App brings to you a wide selection of products across categories at great prices. Use Amazon Pay for instant checkout on your purchases, hassle-free payments, faster refunds, easy bill payment, mobile & DTH recharges, flight booking & instant money transfer from your bank account. Shop for your everyday grocery, personal care & household needs with Amazon Pantry & enjoy quick delivery along with great cashbacks. Download the Amazon India- Shop and Pay App for free from Apple App Store and enjoy online shopping and payments at your fingertips! Great Shopping Experience The free online shopping app from Amazon assures you of a great shopping experience with a lighter app, faster load time & wide selection across categories. You can browse and search for your desired products by product name, category or brands. Get personalized recommendations based on ratings & shopping trends. With Amazon India, you are guaranteed 24x7 customer service support, faster delivery, easy returns, & convenient payment options including cash on delivery with 100% purchase protection offered by Amazon’s A-to-Z Guarantee. Track your Orders Shopping on the Amazon app offers you up to the minute updates on the status of your orders & you can choose to track it anytime through the ‘Your Orders’ menu option. Faster & safer payments with Amazon Pay UPI Pay directly from bank account for online shopping, recharges, bill payments, flight bookings or transfer money using Amazon Pay UPI. It is UPI PIN secure and supported by govt. of India Instant money transfers Bank-to-bank money transfers to anyone in your contact book or a UPI ID, even if they don’t have the Amazon app. Pay at your nearby stores by scanning any UPI QR. Fast & Easy Recharges & Bill payments Recharge your prepaid mobile for major operators: Airtel, Jio, Vodafone, Idea, BSNL, MTNL. Recharge your DTH with all major service providers: Tata Sky, Dish TV, Airtel DTH, Reliance digital TV. Pay your electricity, postpaid, landline, broadband, gas & water bills. Amazon miniTV Amazon miniTV is a free video streaming service offering original web series, short films, comedy videos & more. It’s a one-stop destination for unlimited entertainment with content curated for Indian customers. · Create your watchlist · Easily continue watching where you last left off · Free video with minimum ads · Stream exclusive web series & watch miniMovies Book Domestic Flights on Amazon Book your travel tickets seamlessly by using your existing contact details and payment information. Enjoy low cancellation fees with no extra cancellation penalty. Unbeatable savings on Amazon Pantry Shop for your monthly grocery & household needs from Amazon Pantry and get unbeatable savings. Avail up to 35% off on top-quality brands & up to 15% cashback when you buy more. Enjoy benefit of 1-day & scheduled delivery Safe and Secure Shopping Shop using your Amazon Pay balance, Credit/Debit Card, UPI, EMI or Net Banking knowing that all transactions are securely processed. No need to worry about your personal or account details getting leaked, as Amazon.in provides you 100% purchase protection for safe payments & transactions. You could also pay cash on delivery for your orders. Make the most of Amazon’s exclusive benefits Become an Amazon Prime member & get guaranteed free 1-Day, 2-Day or standard delivery on eligible items, 30-minute early access to top Lightning deals & watch the latest & exclusive movies and TV shows on Prime Video. By using this app, you agree to Amazon’s Conditions of Use (www.amazon.in/conditionsofuse) and Privacy Notice (www.amazon.in/privacy). If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses. All information processed using this technology remains on your device. ## Key features - Wide product selection - Amazon Pay for instant checkout - Bill payments and recharges - Grocery shopping with Amazon Pantry - Free video streaming with miniTV - Domestic flight bookings - Order tracking and customer support ## Recent user reviews (10 of 24) All indexed reviews: https://appshunter.io/ios/app/amazon-india-shop-pay-minitv/id1478350915/reviews.md ### 1/5 — Return Option *2026-06-20* 1. You have removed the “Poor Quality” return reason and some other return options. This is not fair to customers because, when we receive a low-quality product, we are forced to select an inaccurate reason to initiate a return. This creates a poor customer experience and should be corrected by restoring the appropriate return reasons. 2. For many products, only the replacement option is available, while the return-for-refund option is not. When a customer receives a low-quality product, they are first required to request a replacement. Then they get the same quality product as replacement, they must then return it to obtain a refund. This process is inconvenient for customers and inefficient for your business. From a business perspective, this increases your operational costs because you have to deliver a replacement product and then arrange another pickup for the return. Allowing customers to choose a direct refund for low-quality products would save time, improve customer satisfaction, and reduce unnecessary logistics expenses. I am sharing this feedback based on discussions with many customers who have faced similar issues. I hope you will consider improving these policies for the benefit of both customers and your business. ### 1/5 — Extremely disappointing customer support experience. *2026-06-13* Amazon’s customer support has become incredibly frustrating compared to how it used to be. Finding a way to actually reach support is now unnecessarily complicated, and it feels like the process is designed to keep customers stuck in a loop. Instead of connecting customers with a real support agent, it keeps redirecting to AI support, which often fails to understand the issue or provide a proper solution. When you request a human agent, it shows a “Call Now” option — but clicking it simply takes you back to the beginning of the customer service page, creating an endless loop. I was previously very happy with Amazon’s customer service, but this experience has completely changed my opinion. A customer should not have to fight through multiple layers just to get basic assistance. The current support system feels like a barrier rather than a solution, and it seriously needs improvement. ### 1/5 — Use at your own Risk! *2026-06-10* Very disappointing experience when it comes to undelivered orders. For damaged or unwanted products, the return and refund process works, but that is not the real test. The real problem starts when the parcel never reaches you. Then there is no proper support, no direct contact, and no real resolution. This has happened to me more than once, and the every time it has been absolutely frustrating…. especially since these are Subscription orders and I expect to be on time. They even sent a message saying the parcel was given to the receptionist, which is nonsense because our building has no receptionist at all, only security guards, and they confirmed that nothing was received. This is simply careless and irresponsible. If they are serious about service, they need to deliver in the daytime and take OTP from the registered mobile number before marking an order as delivered ### 1/5 — The worst service delivery platform with the worst customer support team - indifferent people *2026-05-23* I have lost count of how many times the delivery agents of this app’s have made my life hell. The customer service team - worse. They don’t have any information about the delivery agent’s whereabouts. I don’t know why are they running this company. I hope this company shuts down. The most useless set of people work in the delivery and customer service team. Their delivery department is also a joke who has no information about the delivery partners assigned by them! A joke. Their only response to everything literally is WAIT. You might as well be dead but you still have to wait for their delivery partners to arrive from heaven and honour us with their presence. Because no one knows where they are. They hire celestial beings whose whereabouts are only known to them. I hate this company’s delivery service and customer support team. They bring the worst out of customers. If you’re having a bad day and want to make it worse, get in touch with them and you will lose the last bit of sanity left in you. A bad company. ### 1/5 — Very Disappointed!! *2026-05-16* I'm genuinely baffled that this app was approved for release in its current state. It feels like it was rushed out the door without adequate testing or quality control. The core functionality is riddled with issues that make it almost unusable. One of the most frustrating aspects of this app is its sorting functionality. It's completely unreliable and essentially renders the feature useless. Despite selecting options to sort products by price, rating, size, color, relevance, etc., the app doesn't actually apply those filters correctly. The results are all over the place, with products appearing in random order that doesn't reflect the user's preferences at all. This is a major flaw for an online shopping app, as it wastes time and makes the shopping experience incredibly frustrating. How this got approved is beyond me — a basic feature like sorting should be working flawlessly before release. Until this issue is fixed, I wouldn't recommend relying on the sorting feature at all. ### 1/5 — Worst Customer Service *2026-04-22* I have planned an event and order bulk products around 60 as return gifts in my function. However the delivery agent came up with 1 quantity and asked for 60 quantity price . I have made multiple calls requesting them to deliver as i have function planned next day. I have made multiple calls everyone told it will be delivered before 10 pm. At the end they cancelled without informing and finally i have no way around just to sit idle in my event. Worst service you will ever see. No proper customer service,and never supportive in emergency situations. Customer can’t even reach sales team and agents don’t have proper information about the products and status as well. Not sure why they are working just for the sake of attending calls they are there. To all the people who ever are planning for an event from next time don’t depend on this app for bulk order as they don’t even deliver required quantity, colour nothing. Just for naming purpose they have all the UI setup. I literally requested and every agent gave me assurance that they will deliver all the products but end of the day they simply cancel the bulk order making the customers fools ### 1/5 — Wrong Item Delivered, Fake Investigation, Case Closed Without Solution *2026-03-27* We would like to bring to your attention an issue regarding our order delivered on 22nd March. We had ordered Mamypoko baby diapers (Size XS – 124 pads). However, upon opening the package, we found that it contained Size XL diapers (34 pads each, two packs), which is not what we ordered. Immediately upon noticing the issue, we contacted the delivery staff and informed them about the wrong item. They advised us to raise a complaint, which we did. We were informed that we would receive a response within three days. As we did not receive any update by the evening, we followed up again. During this, one of your customer service agents, Ms. Laxmi, informed us that as per the investigation team, the order was packed correctly from the warehouse. However, we would like to clearly state that the item we received is incorrect. We believe this may have been an error during the picking and packing stage. At the same time, we would like to mention that we do not have any concerns regarding the delivery or dispatch team, as the barcode and product description on the outer packaging match our order, leaving no possibility of replacement during transit. Therefore, we kindly request a reinvestigation of this matter and expect a proper resolution at the earliest. Thank you for your support. ### 1/5 — Failed return pickup *2026-03-26* placed a return request for an order and contacted customer care multiple times. Each time, I was assured that the return would be initiated from your end and that a courier would come for pickup. Despite initiating the return process three times, no courier representative arrived to collect the item. It has now been more than 15 days, and I have repeatedly followed up with your customer support team. However, instead of resolving the issue, I am now being asked to arrange a self-return by visiting a courier service and shipping the product myself. This is highly inconvenient and unacceptable, especially after being given repeated assurances of a pickup service. This experience has been extremely frustrating and has not met the standard of service I expected. I request you to kindly arrange for an immediate pickup of the item and process my refund at the earliest. ### 1/5 — Worst delivery services *2026-02-20* I went through the App Store from reviews 4 years ago and honestly, it seems nothing has improved- if anything, the delivery services have only gotten worse. I don't know who put you at no. 04, you are at zero for accountability. I don't even know why you even ask for our feedback if you are not working on it or if you don't want to work on it. I have faced multiple incidents where I tried to contact support but couldn't reach anyone. On one rare occasion, I managed to get through, all that happened was my complaint got registered. And then what? Is simply registering my complaint enough you think? Is it not your responsibility to follow up and ensure whether the customer actually received the product or at least got the refund? Because in my case neither I got the product nor the refund. What is more frustrating is that the delivery agents sometimes don't even show up at the doorstep at all, yet the order gets marked as cancelled or returned to the seller. When contacted, they just make excuses and they try to make me feel guilty that I wasn't there to receive the product. This is completely unacceptable. How exactly are customers supposed to file a proper complaint against such delivery agents? Is there any real monitoring system in place, or is no one keeping an eye on them? There is absolutely no one-to-one interaction, just automated FAQs. But what about customers who have issues that don't fit into your predefined FAQ categories? This level of service shows a serious lack of accountability and customer service. ### 1/5 — My experience *2026-02-13* I placed my last 5 orders with them, but the delivery service was very poor. They never arrived on time — always 10+ minutes late. Once, when they called, I told them I was coming downstairs and asked them to wait, but the delivery person left immediately without even waiting 2 minutes. When I tried calling back, they didn’t answer, and later they cancelled the order themselves. The second time, I thought maybe it was because I selected Cash on Delivery, so I placed the same order again and paid online. But the same thing happened. They called twice, and when I tried calling back, they didn’t respond. Later, the status was updated as “Delivered,” but I never received the order. It was very difficult to contact customer support. They have made it so hard to reach them. After that, I decided not to order again. I had been ordering only through online apps before, but recently I placed one more order. It has been more than 20 days and I still haven’t received it. The tracking shows “Unavailable.” It was supposed to arrive on the 27th. I even stayed home and waited, but nothing came. This is very disappointing. I’m in Chennai city, and if this is happening to me here, please think carefully before placing orders. I strongly suggest ordering through reliable online apps instead. ## Frequently asked questions about Amazon India Shop, Pay, miniTV ### What is Amazon India's primary function? Amazon India is a comprehensive platform for online shopping, offering a wide range of products. It also facilitates payments through Amazon Pay, bill recharges, grocery delivery via Amazon Pantry, and provides a free video streaming service called miniTV. ### How does Amazon Pay work? Amazon Pay allows for instant checkout on purchases, hassle-free payments, faster refunds, and easy bill payments. It supports UPI for direct bank transfers and payments at local stores by scanning QR codes. ### What kind of entertainment does Amazon India offer? Amazon India includes miniTV, a free video streaming service offering original web series, short films, and comedy videos with minimum ads. Users can create watchlists and continue watching from where they left off. ### Can I book flights through Amazon India? Yes, you can book domestic flights seamlessly on Amazon India. The app allows you to use your existing contact and payment information, with low cancellation fees and no extra penalties. ### What are the benefits of Amazon Pantry? Amazon Pantry allows you to shop for your monthly grocery and household needs, offering savings of up to 35% off on top brands and up to 15% cashback. It also provides 1-day and scheduled delivery options. ### Is Amazon India safe for shopping? Amazon India emphasizes safe and secure shopping with 24x7 customer service support and 100% purchase protection offered by Amazon’s A-to-Z Guarantee. Payment options include credit/debit cards, UPI, EMI, and net banking. ### How often is Amazon India updated? The app was last updated on June 10, 2026, with version 27.11.2. This indicates a commitment to regular updates and improvements for the user experience. ### What is the age rating for Amazon India? Amazon India has an age rating of 17+. This is a standard rating for apps that may contain content or features suitable for mature audiences. ## Version history (last 5 releases) ### 27.16.0 — 2026-09-01 Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience. ### 27.15.0 — 2026-08-17 Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience. ### 27.13.2 — 2026-07-30 Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience. ### 27.13.0 — 2026-07-22 Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience. ### 27.11.8 — 2026-07-09 Enjoy our latest update where we have fixed some bugs and improved our app to provide you a seamless shopping experience. ## More apps by AMZN Mobile LLC - [Amazon Shopping](https://appshunter.io/ios/app/amazon-shopping/id297606951) - [Amazon Kindle: Reading App](https://appshunter.io/ios/app/amazon-kindle-reading-app/id302584613) - [亚马逊购物](https://appshunter.io/ios/app/id342576766) - [Amazon ショッピングアプリ](https://appshunter.io/ios/app/amazon/id374254473) - [Amazon Music: Songs & Podcasts](https://appshunter.io/ios/app/amazon-music-songs-and-podcasts/id510855668) - [Amazon Prime Video](https://appshunter.io/ios/app/amazon-prime-video/id545519333) All apps by AMZN Mobile LLC: https://appshunter.io/developer/297606954 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*