# Amazon Music: Songs & Podcasts — user reviews > 5,624 indexed App Store user reviews of Amazon Music by AMZN Mobile LLC, rated 4.70/5 from 3,338,033 ratings. - Source: https://appshunter.io/ios/app/amazon-music-songs-and-podcasts/id510855668/reviews - App overview in markdown: https://appshunter.io/ios/app/amazon-music-songs-and-podcasts/id510855668.md - Rating breakdown: 5★ 2,808,458 · 4★ 323,826 · 3★ 92,622 · 2★ 36,356 · 1★ 76,771 ## What do users think of Amazon Music? Overall sentiment: neutral **Pros** - 🚀 Unlimited music access - 📚 Extensive music library - 🔊 Great sound quality - 🎧 Offline listening - 🔍 Personalized recommendations **Cons** - 🐛 Frequent app crashes - 🔀 Unreliable shuffle/playlist functionality - 💰 Expensive subscription for full access - 🔍 Poor search and navigation - 🔒 Disappearing downloaded songs **Commonly reported bugs** - App freezes when switching between songs - Inconsistent behavior when connecting/disconnecting Bluetooth - Incorrect song/artist information displayed - Syncing issues between devices - Unreliable offline playback **Most requested features** - Ability to remove songs from 'Liked' playlist - Improved playlist management and organization - Better integration with Alexa and other devices - Customizable repeat/loop options - Offline mode enhancements ## Newest reviews (12 of 5,624) ### 4/5 — good but not perfect *2026-09-04, version 26.31.0* amazing app i have been using for 2 years now and it is great but has one flaw. it takes up so much space and is the 3rd most storage eater below photos app and whatsapp. ### 3/5 — Music keeps stopping for no reason *2026-08-28, version 26.28.3* Music keeps stopping for no reason and sound is a little too bright and no option to adjust EQ in iPhone ### 4/5 — Great experience so far! just one bug to fix *2026-08-28, version 26.28.3* This app is great for listening to music and more, but there was one problem I recently have that began earlier this week. On one playlist that I mainly listen to, many of the songs I added to my playlist have been duplicated somehow several times. So the amount of songs that I had went from 200 and something to 400. One time, I updated my app, and when I opened the app, the bug was fixed, but then the day after that, the bug happened again. I tried to remove the duplicated songs, but they still came back the day after. Please fix this bug asap. Other than that, i’m having a great experience with the app. Thankfully the bug’s not happening to my other playlists. Thanks for reading this! ### 1/5 — Keeps crashing!!! *2026-08-28, version 26.28.3* It is crashing every time after the third song. I stoped using it. ### 1/5 — I keep getting charged *2026-08-28, version 26.28.3* I would love this app, if it wouldn't keep taking money out of my account , even though I have Amazon prime and did even have the app downloaded . I contacted Amazon 3 times already about this . No refund or answer as well . ### 4/5 — Almost perfect *2026-08-28, version 26.28.3* I asked for relaxation music and it will start playing something that sounds like a mechanic garage or something crazy dramatic. Then I have to fast forward to the next song. ### 1/5 — So slow on iPad *2026-08-28, version 26.28.3* Feels like back to 1980 ### 1/5 — Stops after a few songs *2026-08-28, version 26.28.3* The app always closes after playing a few songs. I cannot get it to continue playing. Looking it up it seems many people have this same problem for years ### 4/5 — Improve? *2026-08-28, version 26.28.3* Perhaps Amazon Music can improve and get more precise on classical music searches ### 4/5 — I Enjoy It, But A Few Suggestions *2026-08-28, version 26.28.3* I really enjoy amazon music. They’ve got a good selection, Ive never had an issue with the app or streaming, & every song I’ve searched for is in their library. However, like mentioned in my past review - despite their price coming down a bit, it’s still steep for the features you get. They recently through in some free audible access & I love the addition of podcasts all in one spot, but it feels cluttered now - a lot like social media but for music, honestly. ### 1/5 — Won’t open *2026-08-28, version 26.28.3* The app wouldn’t open. Customer service kept telling me to uninstall and it’ll work. It doesn’t! All of my playlists have been deleted! ### 2/5 — Say what? *2026-08-28, version 26.28.3* Having selected music automatically shut off after one hour of play is idiotic. I can’t use it as sleep music. It can only ever be “get to sleep” music. BOOOO Amazon. ## Most critical reviews (10 lowest-rated) ### 1/5 — My downloaded library disappeared *2026-09-04, version 26.30.0* And there is no one to talk to as the help/feedback doesn’t work! ### 1/5 — advertisements *2026-09-03, version 26.30.0* because of this unnecessary advertisments i am fedup that’s y i am giving 1 rating ### 1/5 — Casting Issues *2026-08-31, version 26.30.0* App stop casting to other devices after the recent update ### 1/5 — Cuts off repeatedly *2026-08-30, version 26.28.3* I’m unable to get through a full album without the music just randomly stopping and the app shutting down. That’s via an iPhone. Through an iPad, most of the time it won’t even let you play a song. Got it as a free trial and already cancelled it. Stick to Spotify, YouTube music, Apple Music. Anything but this ### 1/5 — Amazon Music is not good *2026-08-29, version 26.28.3* The only appeal this app has is it being free with prime, let me tell you every issue I’ve had compared to Spotify, no local files it may seem small but for someone listens to unreleased music that’s a big thing also the shuffle on an artist will play clean and explicit versions of songs you can turn off the explicit ones but not the clean ones I don’t want to hear a radio edit, also the user interface is confusing specially on a artists page, if your a casual music listener this is fine but for someone hardcore like me Spotify is your best bet ### 1/5 — Forecloses *2026-08-29, version 26.28.3* I’ve had Amazon Music for years with my prime subscription and I forgotten why I stopped using it. Using it lately and cancelling my Apple Music to avoid another subscription with less to offer, I now remember why I didn’t use it and used Apple Music instead. It continues to foreclose without reason. It is starting to become annoying especially when you’re really starting to groove. This has to get better! ### 1/5 — Product *2026-08-29, version 26.28.3* This product does not show me my sign in page on my phone ### 1/5 — Won’t open *2026-08-28, version 26.28.3* I logged in and then it started loading and it has been loading for 4 days and all it shows is a blue spinning circle ### 1/5 — Glitchy - won’t work in car *2026-08-28, version 26.28.3* App replay and shuffle buttons constantly turning on and off. Can’t make it stop. Every song is replayed unless I manually skip to the next song. Only happens with this app in my car. ### 1/5 — Failed update *2026-08-28, version 26.28.3* App used to work wonderful, until new update! Been stuck on “necessary updates to your music library”! for three days now and spinning! ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-09-02, version 26.30.0* Really good service easy to use load and use a very well 👌 put together app ⭐️⭐️⭐️⭐️⭐️🤩👍 ### 5/5 — At the top *2026-09-01, version 26.30.0* Amazon Music is wonderful. play my songs that I like. ### 5/5 — Très bon *2026-08-29, version 26.28.3* J’adore Amazon music 👏👏👏 ### 5/5 — Amazon Music *2026-08-29, version 26.28.3* Loving it! ### 5/5 — My Review *2026-08-29, version 26.28.3* Overall, I think everything is great but it takes a long time to load and it takes about two minutes for my to start playing ### 5/5 — Great service *2026-08-28, version 26.28.3* I love Amazon Music it is wonderful and it helps me focus on what I need to focus on for my health and I can download music so that even without WiFi I can still listen to my music ### 5/5 — Merci *2026-08-28, version 26.28.3* Très bon choix merci ### 5/5 — Amazon Music *2026-08-28, version 26.28.3* Great app ### 5/5 — Stop *2026-08-28, version 26.28.3* Done ### 5/5 — Mood Music *2026-08-28, version 26.28.2* I have several playlist, Sunday Church,Alternative, Christmas, Halloween and Sleep music. Best gift my husband gave me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*