# Amazon One — user reviews > 45 indexed App Store user reviews of Amazon One by AMZN Mobile LLC, rated 2.80/5 from 78 ratings. - Source: https://appshunter.io/ios/app/amazon-one/id6452192521/reviews - App overview in markdown: https://appshunter.io/ios/app/amazon-one/id6452192521.md - Rating breakdown: 5★ 30 · 4★ 2 · 3★ 5 · 2★ 1 · 1★ 40 ## Newest reviews (14 of 45) ### 1/5 — Garbage *2025-04-29* I followed instructions, took the required picture and waited for too long only to be told that the app could not connect with the server. BTW my internet connection was working fine. ### 1/5 — Dumb concept *2025-03-10* It is impossible to take pictures of your palm especially for seniors. Obviously no user experience was done. ### 1/5 — Rip off *2025-02-25, version 2.1.0* Severely overcharged at airport. No one willing to help ### 1/5 — Poorly designed UI *2024-12-16* You can’t add your credit card on an iPhone if your expiration date is in December, because the option is placed off the touchable area of the bottom of the screen. ### 1/5 — Amazon One bans Amazon Prime Store Card *2024-11-01, version 1.7.0* Who thought this through and went, “You know what’s a great idea?! Let’s accept any credit card but our own Amazon Prime Store Card! Why? Because reasons…” This is what happens when Amazon keeps hiring leet code programmers. Solve your little puzzles and get stumped when having to build actual software. LOL. ### 1/5 — Same as everyone else *2024-10-25* This is so poorly done. Going through sign up to just need your card when you use it in store is so stupid. ### 1/5 — C’mon Amazon *2024-10-08, version 1.7.0* Tried to use this new & interesting tech only to find a glitch in logging into my account the first time. You say enter a phone # to receive a “one time” code, but it never comes. I did it 2X and made sure my phone # is correct… the code never came. ### 1/5 — Stupid App *2024-09-27* I have tried to sign up several times. Unfortunately, I never get the OTP to finish. I’m done. Will never use this stupid thing. ### 2/5 — App gets stuck on enrolling *2024-09-16, version 1.6.1* I’m already signed up for Amazon one with my palm, I just need to link my Amazon prime account. (So, I can pay with my palm, but it doesn’t automatically give me to Amazon prime discounts). I downloaded this app to help associate my phone number with my Amazon one account, but part way through the wizard, (where I type my phone number), it literally gets stuck. I can cancel, and it cancels right away, but does not advance to the next screen after I type my phone number and hit continue. I will try again in a week, hoping this error is fixed. Thank you! ### 1/5 — Not sending OTP *2024-08-30* App is unusable ### 1/5 — Cannot sign up *2024-08-28* Like others have reported, I don’t get the text message with the OTP password so can’t sign up. This is not confidence building for an app that’s supposed to be the latest in biometric security…. ### 1/5 — Didn’t work then froze my card *2024-08-27, version 1.5.0* 🤦‍♀️🤦‍♀️🤦‍♀️ ### 1/5 — Can’t register *2024-08-21, version 1.5.0* No OTP code sent to my phone. Tried three times. Useless. ### 1/5 — Can’t sign in because it never sends me the OTP text *2024-08-16* Part of the signing in process includes entering your mobile phone number, so that it can send you a “one time password“ via text, but it never sends that text. I’ve tried numerous times, correctly entering my phone number every time, and no text ever shows up. And there’s no mechanism to tell it that you haven’t received the text, so you basically are just stuck at that point forever.👎 ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs camera permission but doesn’t request it *2026-01-05* Installed and logged in fine but when it goes to scan my palm, it needs camera access. But when it links to the settings, there is no camera permission request to grant. So it’s useless as I can’t scan my palm. ### 1/5 — The recognition never works *2025-12-17* It’s a shame for whoever worked on this feature. Not functioning at all ### 1/5 — Agreed. Pointless *2025-10-31* You still have to use the card. And it will decline perfectly good cards. Pass ### 1/5 — Garbage *2025-10-25, version 2.7.0* Doesn’t work in stores ### 1/5 — Literally unusable *2025-10-16* Seriously, the I consent button doesn’t work. Start hiring at least not the worst app devs. ### 1/5 — can’t sign up *2025-08-16, version 2.6.0* i cannot sign up with the app, and there’s no website working either… i want to change my credit card to a different one and there’s no way to do so. very annoying ### 1/5 — Buggy *2025-08-12* Initially signed up to use my credit card in store with no problem, but I need the app to link it to my Prime account. The app keeps sending me in circles telling me I have an account, asking me to verify my account, asking me to scan my palm, telling me I have an account,asking me to verify my account, asking me to scan my palm, telling me I have an account… ### 1/5 — impossible to return anything *2025-07-01, version 2.6.0* oh you paid with your palm? the store has no record of that XD ### 1/5 — Issues *2025-05-24* I signed up, but it does not work at whole foods. I got failed many times, then asked for assistance at the store, unhelpful, they said contact them, like it was not their issue my poor customer experience. ### 1/5 — Don’t even bother. *2025-05-23* Your account won’t be active unless you visit one of their stores and then you still have to have your card on you. So stupid. They also delete your profile after 45 days. Worthless waste of time and setup. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing! *2025-10-05* I’ll repeat: AMAZING! Follow the directions and you’ll be good to go - and will echo my reaction. ### 5/5 — HHH *2025-06-12, version 2.6.0* needs updating on algorithmic codes G7 ### 5/5 — Love using Amazon One at Whole Foods *2025-01-21, version 2.0.2* It’s really easy and quick to pay for my produce. I haven’t had any issues with it. The best part is that I can apply my Amazon prime loyalty discount and pay with just one palm swipe instead of having to dig out my phone and find the QR code to scan. ### 5/5 — I enrolled from my couch! *2024-03-29, version 1.0* I’m really looking forward to my next Whole Foods trip so I can finally use this crazy, cool way to pay! I need more Amazon One locations near me now! ### 5/5 — Very easy to use *2024-03-27* App was easy to use and very intuitive! ### 4/5 — Photo ID *2024-03-28* Seems like a great feature, especially if it is extended to airports and other venues. But the app will not allow me to take a photo after uploading the id. Once it is fixed, may turn out to be a super feature/app. ### 3/5 — Works great, if you follow the directions-locations need to be updated *2025-09-12, version 2.7.0* The program works great, if you read and follow all of the instructions in the app. One plus would be a short video or instructions on how far to hold your palm from the One device in the store, the first time took a bit. Knocked off two stars because they do not appear to be keeping the locations list in the app up to date, it doesn’t list a While Foods near us that has been there for years (Amazon says all Whole Foods have Amazon One), and still has the Federal Way, WA Amazon Fresh listed, but it permanently closed more than two and a half months ago. Bad location info is worth two stars to me, since outside of registration, the location finder is the most important. ### 3/5 — Buggy *2025-07-30* Try to set up something, and it gets stuck on a loading screen. Fix the bugs ### 3/5 — nOTP…? User Error *2024-08-29, version 1.5.0* Must like others, not receiving the OTP. Onve Amazon fixes, will update review. Update: The problem everyone is having with the app not sending the OTP is that they are using “Sign In” thinking they can just sign in with their Amazon password. First time users STILL need to click the “Sign Up” button (NOT Sign In). You will then log in with your Amazon ID and password that links your Amazon account to Amazon One. You will then receive the OTP and be able to proceed with sign up. I made the mistake (easy to do because it’s not intuitive) of trying to log in with my Amazon ID the first time (like you do with Google services) but this is not show Amazon works apparently. You first have to sign up even though you’re going to use your existing Amazon ID and password. Hopefully this helps some people. ### 3/5 — Extremely difficult to set up *2024-07-04, version 1.3.0* Took many multiple attempts to get palm images for both hands completed. He gives you a green square which makes you believe it will be the right photo, and then rejects. Very difficult to be able to hold your power out hold your phone and press the camera button. Needs to be redesigned and much more user-friendly.almost gave up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*