# Ambit Energy Customer — user reviews > 148 indexed App Store user reviews of Ambit Energy Customer by Ambit Energy Holdings, LLC, rated 1.31/5 from 385 ratings. - Source: https://appshunter.io/ios/app/ambit-energy-customer/id6447534712/reviews - App overview in markdown: https://appshunter.io/ios/app/ambit-energy-customer/id6447534712.md - Rating breakdown: 5★ 23 · 4★ 6 · 3★ 2 · 2★ 4 · 1★ 346 ## What do users think of Ambit Energy Customer? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 🚀 Aesthetically pleasing **Cons** - 🐛 Crashes frequently - 🐛 Blank/black screen issues - 🐛 Unreliable app functionality - 🐛 Outdated version with no updates - 🐛 Inconsistent user experience - 🤖 Poor customer support **Commonly reported bugs** - Login screen issues - Compatibility problems with newer devices - Frequent crashes and freezes **Most requested features** - Biometric login support - Improved account management features - Reliable bill payment functionality ## Newest reviews (15 of 148) ### 1/5 — App Issue *2025-11-07, version 1.0.16* Since we can’t even log into the app, how exactly are you planning to collect your payment — or did you decide to give up on charging for your services altogether? ### 1/5 — App fail *2025-11-06, version 1.0.16* This is the second time that the app doesn’t work on my phone, I can’t access at all ### 1/5 — App doesn’t work *2025-11-04, version 1.0.16* Worked the first and now it keeps going back to login screen to try to log me in with my Face ID that I had set up. App is useless and a waste of space. ### 1/5 — Non-functional *2025-11-02, version 1.0.16* App has become nonfunctional and I can no longer get past login. ### 1/5 — Se volvió loco el inicio de sesión *2025-10-30, version 1.0.16* No entramos ya lleva días así ### 1/5 — Can’t log in *2025-09-19, version 1.0.16* I changed my password 3 times and it still doesn’t let me log in. Trash 😒 ### 1/5 — Horrible absolutely horrible *2025-09-01, version 1.0.16* Absolutely horrible! App won’t load and can’t pay my bill and no one on the phone knows how to fix it, and they just say “wait a couple days” HIGHLY don’t recommend using this app!!!! ### 1/5 — Poor energy *2025-07-28, version 1.0.15* App barely works, no notifications that bill is due. App is practically non functional ### 1/5 — App unavailable *2025-07-28, version 1.0.15* Cannot get into the app to pay or review my bill ### 1/5 — App Does Not Work *2025-07-11, version 1.0.14* I’m trying to setup my account to pay my bill and it gets stuck on the second step like the screen does not move or anything I’ve deleted the app and redownloaded it it’s still doing the same thing ### 1/5 — Terrible energy company *2025-06-20, version 1.0.14* I would give this company negative 10 stars if I could. They randomly keep increasing the price of electricity. One month is $220+ in a 1 bd apartment. I can not open the app. The screen goes black or crashes after signing in. I can not access anything. They have no email to connect. They let the automated system run everything. I would not recommend. ### 4/5 — Horrible -update 6/14 *2025-06-14, version 1.0.14* It’s getting better ### 1/5 — App is not working *2025-06-12, version 1.0.14* It keeps saying to download the current 1.0.14 I have downloaded the latest download, but it’s not coming up ### 4/5 — Love hate kinda thing *2025-06-03, version 1.0.13* They released an update for there website and there app every thing runs pretty good now…! I do wonder if there are better options tho because my bill just keeps going up almost double from what it was when I first moved in… ### 1/5 — Insane Charges! *2025-05-29, version 1.0.13* We got charged almost 250$ (water not included) even when we conserved energy more the prior month. Do not recommended this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Overpriced Electric company *2026-07-04, version 1.0.19* Had ambit for 2 years our electric bill was always around $300-$500 for a small 2 bedroom apartment. When we moved we bought a large 4 bedroom house and switched over to JustEnergy. Our bill ranged from $88-$133. Didn’t make sense because our house is dramatically larger and I’m now a stay at home mom. ### 1/5 — pressing login and nothing happens *2026-04-26, version 1.0.19* million dollar company by the way. ### 1/5 — Worst Mobile App Ever!! *2026-03-04, version 1.0.18* Constantly says my password is invalid despite copying it from my password manager exactly the way I made it! Then locks me out after a few attempts… the app is beyond buggy and made with zero care or thought for their customers. Truly a disappointing app! ### 1/5 — Horrible *2026-02-08, version 1.0.18* App is slower than Christmas and won’t load. Ambit needs to reevaluate. ### 1/5 — Scam company *2025-12-05, version 1.0.16* Can’t log into my account on the app or on the internet. How the hell will I pay my bill?!?! ### 1/5 — Poor service, misleading rates *2025-12-03, version 1.0.16* Don’t do business with them. ### 1/5 — Zero stars *2025-11-26, version 1.0.16* I can not even get into my account it logs back out in seconds before even seeing the amount. ### 1/5 — Scam company *2025-11-14, version 1.0.16* Forced to use them for my 1 bed apartment that’s 500 sqft yet my bill is 200+ monthly and I’m never home, don’t have a single tv in my apartment and my ac/heater don’t even work anyways. I’m home about 3-4 hours a day. Cant even log in to the app either to check what the usage is ### 1/5 — Crashed *2025-11-09, version 1.0.16* The biometric sign in on this app is trash same with the auto pay I'd spend more time trying to make the experience possible by updating the app more frequently and paying a professional to find vulnerabilitiesil in the software because their are a lot of issues ### 1/5 — Fruad *2025-11-07, version 1.0.16* I went through my apartments provider, the lady set my account wrong and attached it to a random person in san antonios account. They said if i want to get that line off my account i will have to make a police report to prove it is not me. Im tired of this ## Most praised reviews (10 highest-rated) ### 5/5 — They fixed it *2025-06-14, version 1.0.14* It didn’t used to work at all. Now it’s fine. ### 5/5 — Perla *2025-06-12, version 1.0.14* Really good company ### 5/5 — Love this App *2025-06-06, version 1.0.14* I love the app. It’s very easy to use ### 5/5 — Better app than before *2025-05-21, version 1.0.13* This is app is way better than the last one! I like the entire upgrade on the website and the app. Very easy to use and actually works. ### 5/5 — Thank you *2025-05-20, version 1.0.13* I found everything I need in this company, thank you very much ### 5/5 — App Login Crash *2025-03-25, version 1.0.12* I keep trying to login, but the moment I hit “sign in” the app crashes. I have an iPhone 16 Pro Max. Could you please fix this? Thank you! ### 5/5 — Doesn’t Work :c *2024-11-12* As soon as I click on the app I get the blank screen of death. Nothing shows up. I see the log in screen for a half of a second and then *BOOM* blank screen of death. I really need the app to work. Please do something to fix it. **Developer response:** We apologize for the inconvenience. We recently implemented a significant update to our app. Please make sure your app is updated. If you continue to experience issues, please contact us at digital@vistracorp.com with additional details and we'll be happy to review your specific issues further. ### 5/5 — Technical issues *2024-10-11* The app is not working currently at the moment **Developer response:** We apologize for the inconvenience. We recently implemented a significant update to our app. Please make sure your app is updated. If you continue to experience issues, please contact us at digital@vistracorp.com with additional details and we'll be happy to review your specific issues further. ### 5/5 — Easy to use and has all the essentials. *2023-11-30* Previous there wasn’t an app, so I’m thrilled at having an app to pay my bill. It’s pretty straightforward and easy to use. It seems easier than the website to use, everything I need like seeing my usage and paying my bill is front and center. Load times are way shorter than the website too! ### 5/5 — Great App *2023-09-18* I love the new My Ambit app. It is easy to navigate, aesthetically pleasing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*