# Amcrest Cloud

> AI-powered cloud video monitoring for Amcrest IP cameras. (iPhone/iPad app by Amcrest.)

- Source: https://appshunter.io/ios/app/amcrest-cloud/id992489382 (this page in markdown: same URL + `.md`)
- Developer: [Amcrest](https://appshunter.io/developer/930807300)
- Category: Utilities, Photo & Video
- Price: Free
- Rating: 4.20/5 from 5,860 App Store ratings · 134 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 61 MB
- Languages: American English, Italian, Latin American Spanish
- Released: 2015-08-12
- Data updated: 2026-08-27
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/amcrest-cloud/id992489382/reviews.md

## What is Amcrest Cloud?

Amcrest Cloud is an AI-powered cloud service designed to work exclusively with the Amcrest line of IP cameras, including the latest 4K models.  

The service is a premium cloud video monitoring platform designed for the home and small business and includes cloud storage, advanced camera health checks, motion detection alerts and more! The Cloud AI module enables world class people, vehicle, animal and objection detection to power your cloud surveillance.

## Key features

- AI-powered cloud service
- Cloud storage
- Motion detection alerts
- People, vehicle, animal detection
- Camera health checks
- 4K model support

## What do users think of Amcrest Cloud?

Overall sentiment: negative

**Pros**

- ⭐ Great camera
- 👍 Easy to set up
- 🚀 Very high resolution picture
- 🚀 Great performance in the app
- 🚀 No streaming latency
- 👍 Awesome cloud support

**Cons**

- 🐛 No video recorded despite motion detection
- 🐛 Cannot connect to WiFi
- 🐛 Will not record to SD card
- 🤔 Confusing app
- 🤔 Cannot add more cameras
- 🤔 Needs UI update
- 🤔 Latency issues
- 🐛 Health check failures
- 🐛 App crashes suddenly
- 🐛 Cannot view local storage
- 🐛 Unreliable video streams
- 🐛 Black screen issues
- 🤔 Slow loading times
- 🤔 Lacking features
- 🐛 Push notifications don't work
- 🐛 Cannot talk through camera
- 🐛 Recordings not working
- 🐛 Cannot connect to cloud

**Commonly reported bugs**

- Camera firmware update bricking cameras
- Inability to connect cameras to WiFi
- Cameras disconnecting from cloud
- App login issues
- Inability to change detection zones
- Notifications not working

**Most requested features**

- Multiple saved camera locations
- Ability to view more than 4 hours of recordings

## Recent user reviews (10 of 134)

All indexed reviews: https://appshunter.io/ios/app/amcrest-cloud/id992489382/reviews.md

### 3/5 — Easy to use interface but the image does not take up enough of my screen

*2026-08-14, version 4.0.0*

The video display does not take up enough of my screen space. There is nothing I can see in the settings that would allow me improve the view. I have a similar issue with the non cloud version of the app.

### 1/5 — Trash

*2026-06-20, version 4.0.0*

Worst camera cloud app ever, unusable, so done with Amcrest

### 1/5 — Repeated login issues

*2026-06-14, version 4.0.0*

I have had this for several months with two cameras but have decided to toss the cameras and buy some different brand.  Repeat login issues prevent access and took over a day each time.  I should have listened to reviews.

### 1/5 — So bad it’s unusable

*2026-02-16, version 3.13.0*

This is hands down the most dysfunctional, poorly designed software I have ever had the misfortune of using. Calling it “unfinished” would be generous — it feels completely broken. Maybe 5% of the features work consistently, and even that’s unreliable. It’s genuinely baffling that this app was approved for release.

Every single year they roll out a brand-new app instead of fixing the disaster they already created — and somehow each new version is even worse than the last. I now have five separate apps installed, each one barely capable of performing a single basic task. None of them are polished, stable, or properly supported. They don’t improve their software — they abandon it and replace it with something even more unusable.

The desktop software is just as clumsy and frustrating. It feels outdated, unstable, and carelessly built. What makes this even more infuriating is that the hardware itself is actually solid — but the software completely ruins the experience. The disconnect between the quality of the hardware and the incompetence of the software is staggering.

At this point, the company needs a complete reset of its software strategy and leadership. The current approach is chaotic, unprofessional, and actively damaging their reputation. This isn’t just bad — it’s an absolute embarrassment.

### 1/5 — The notifications

*2025-12-26, version 3.13.0*

The amount of useless notifications on the databases is ridiculous that’s all

### 1/5 — Cameras Vanished

*2025-10-04, version 3.13.0*

How can this be? I have had 2 cameras for years configured and paying for cloud storage.  Latency has continued to get worse and worse but they have worked.  

Today I open the app and it says “ looks like you don’t have any cameras”??!!   

To add, I have climb a ladder, then  string a 30-40 foot physical cable to each mounted wireless camera??!!  

Why is there no option to add wireless cameras to a cloud account without a cable????

### 1/5 — No video’s recorded

*2025-04-27, version 3.13.0*

App says motion detected but no video recorded.

### 1/5 — porqueria

*2025-03-07, version 3.11.0*

donde esta el link para pagar el servicio de esta porqueria??? venden servicio en la nube y no encuentro donde pagar

### 1/5 — Will not connect to WiFi

*2024-12-06, version 3.11.0*

I have input everything correctly and have been working on this stupid thing for over an hour. It absolutely will not connect to our WiFi. Would not recommend the app or any amcrest products!

### 1/5 — Junk

*2024-12-03, version 3.11.0*

Will not record to SD card and the app is confusing

## Frequently asked questions about Amcrest Cloud

### What does Amcrest Cloud do?

Amcrest Cloud is an AI-powered cloud service that works with Amcrest IP cameras to provide video monitoring. It offers features like cloud storage, motion detection alerts, and advanced object detection for people, vehicles, animals, and other objects.

### What are the key features of Amcrest Cloud?

Key features include AI-powered cloud service, cloud storage for video footage, advanced motion detection alerts, and world-class detection for people, vehicles, animals, and objects. It also provides camera health checks and supports the latest 4K Amcrest IP camera models.

### Is Amcrest Cloud free to use?

The description indicates it is a 'premium cloud video monitoring platform,' suggesting that while there might be a basic offering or trial, full functionality likely involves a cost. The app does not mention in-app purchases or ads, implying a potential subscription or a tiered freemium model.

### What kind of cameras does Amcrest Cloud support?

Amcrest Cloud is designed to work exclusively with the Amcrest line of IP cameras. This includes support for the latest 4K models, ensuring compatibility with a wide range of Amcrest surveillance devices.

### Who is Amcrest Cloud for?

This service is intended for home users and small businesses who own Amcrest IP cameras. It's ideal for those looking to enhance their security with cloud-based video storage, intelligent alerts, and advanced object detection capabilities.

## Version history (last 5 releases)

### 4.0.0 — 2026-03-06

- New updated UI 
- Updated filtering menus
- Added fast forward for the timeline
- Numerous performance and bug fixes

### 3.13.0 — 2025-04-11

- All new add camera wizard
- Added support for Helix cameras
- Fixed an issue with the feedback widget
- Fixed an issue with WiFi camera support
- Updated schedules and entry issues
- Numerous other bug fixes and performance improvements

### 3.11.0 — 2024-03-18

- Added support for user admins and corresponding permissions
- Fixed crash with Event Explorer filtering under certain conditions
- Fixed Event Explorer date filtering selection
- Fixed issue with carousel events not showing up 
- Addressed a number scheduling assignment issues
- Allow multi-delete of notification emails
- Fixed group menu crash
- Fixed group camera assignment issue
- Fixed issue with calendar selection going to the wrong time
- Fixed issue where changing schedules turned off motion detection
- Numerous other bug fixes and performance improvements

### 3.7.1 — 2022-02-23

- Added seconds selector for download
- Added more carousel events for iPad
- Fixed playback issues going from continuous recording to event recording
- Fixed download to not reset based on selection
- PTZ gestures fixed to work only with the PTZ button enabled
- Fixed issue with Pause/Play button sync between controls and player
- Fixed issue on some cameras where Play buttons doesn't change state
- Removed carousel with Record Mode set to off

### 3.7.0 — 2022-02-01

- Major new release that includes revamped UI and support for all new Cloud AI feature
- Cloud AI feature now detects and notifies when a person, vehicle, animal or other object appeared in the video
- Added a brand new timeline layout
- New filtering allows users to view the events that matter, whether motion events from their camera or Cloud AI labels
- Brand new event carousel that shows a preview of events detected
- New event coloring
- All new push notifications that includes an image preview of the detected event or Cloud AI activity
- Removed the lock button and replaced it with a PTZ button to use pan/tilt and optical zoom
- Added digital zoom right in the main player (without locking)
- Tutorial update with Cloud AI capabilities
- Menu change: Event Triggers is now called Camera Events - This turns on/off events in the cloud
- Menu change: MDA is now called Events - this is where you configure all Events including motion detection area
- Fixed bug with incorrect event counts on the main cameras page
- Fixed issues with Record Mode and Event triggers changing with schedules

## Apps similar to Amcrest Cloud

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by Amcrest

- [Amcrest Link for 960H DVRs](https://appshunter.io/ios/app/amcrest-link-for-960h-dvrs/id930807301)
- [Amcrest Connect](https://appshunter.io/ios/app/amcrest-connect/id943681547)
- [Amcrest View Pro](https://appshunter.io/ios/app/amcrest-view-pro/id950978683)
- [Amcrest View Lite for iPad](https://appshunter.io/ios/app/amcrest-view-lite-for-ipad/id950978877)
- [Amcrest View Pro for iPad](https://appshunter.io/ios/app/amcrest-view-pro-for-ipad/id950978892)
- [Amcrest Sight](https://appshunter.io/ios/app/amcrest-sight/id983497344)

All apps by Amcrest: https://appshunter.io/developer/930807300

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*