# Amcrest Cloud — user reviews > 134 indexed App Store user reviews of Amcrest Cloud by Amcrest, rated 4.20/5 from 5,860 ratings. - Source: https://appshunter.io/ios/app/amcrest-cloud/id992489382/reviews - App overview in markdown: https://appshunter.io/ios/app/amcrest-cloud/id992489382.md - Rating breakdown: 5★ 3,872 · 4★ 791 · 3★ 409 · 2★ 189 · 1★ 599 ## What do users think of Amcrest Cloud? Overall sentiment: negative **Pros** - ⭐ Great camera - 👍 Easy to set up - 🚀 Very high resolution picture - 🚀 Great performance in the app - 🚀 No streaming latency - 👍 Awesome cloud support **Cons** - 🐛 No video recorded despite motion detection - 🐛 Cannot connect to WiFi - 🐛 Will not record to SD card - 🤔 Confusing app - 🤔 Cannot add more cameras - 🤔 Needs UI update - 🤔 Latency issues - 🐛 Health check failures - 🐛 App crashes suddenly - 🐛 Cannot view local storage - 🐛 Unreliable video streams - 🐛 Black screen issues - 🤔 Slow loading times - 🤔 Lacking features - 🐛 Push notifications don't work - 🐛 Cannot talk through camera - 🐛 Recordings not working - 🐛 Cannot connect to cloud **Commonly reported bugs** - Camera firmware update bricking cameras - Inability to connect cameras to WiFi - Cameras disconnecting from cloud - App login issues - Inability to change detection zones - Notifications not working **Most requested features** - Multiple saved camera locations - Ability to view more than 4 hours of recordings ## Newest reviews (17 of 134) ### 3/5 — Easy to use interface but the image does not take up enough of my screen *2026-08-14, version 4.0.0* The video display does not take up enough of my screen space. There is nothing I can see in the settings that would allow me improve the view. I have a similar issue with the non cloud version of the app. ### 3/5 — Problem *2024-08-07, version 3.11.0* I have one Amcrest camera but it does not let me add other ones… My phone App tells mi I am saturated and can not add another camera WHY..???? Thanks for getting back to me JJD ### 3/5 — Could use some UI update and Latency *2024-05-23, version 3.11.0* I recently purchased this product not long ago. I’m a bit surprised, UI definitely needs to be modernized/updated, but it’s giving me “why fix it something that’s already working”. Latency is almost an issue for me, given the fact from my Router’s latency between my switch and camera 5-11ms. Other wise this product does work, I mean it’s just that, it needs more functionality. Features that can be done in the background. Other wise I’m pretty satisfied with everything. Not the top of the line, but it’s decent. ### 2/5 — Amcrest View pro camera *2024-05-06, version 3.11.0* The camera this has given me a headache. I have called technical support several times and the issue has not been resolved. I was told that they were going to call me back and they never did. I can not see my recordings. ### 1/5 — Health Check issue *2024-04-03, version 3.11.0* For quite some time now I have been getting numerous notifications that the health check on my camera has failed followed by notifications that it has passed minutes later. But if I check live view right away, it comes up fine. This issue has gotten much worse lately. Very annoying! ### 1/5 — Extremely bad app *2024-03-08, version 3.7.1* Always shuts down suddenly out of no reason. How can people develop such awful app? So bad!!!! ### 1/5 — Amcrest Cloud is horrible! *2023-12-03, version 3.7.1* I’ve been trying to use this app to view the cams on an Alexa or Google display and neither work. The app in my IOS device never works. I run the test and the connection and user name and password works but the connection to the camera always fails. I’m using 3 different 8MP cameras and I can’t view any of them. The cameras with an NVR work great! ### 1/5 — Really bad *2023-11-07, version 3.7.1* No way to set up a NVR or DVR ### 1/5 — Weak!! *2023-08-26, version 3.7.1* This is the 5th amcrest camera i have purchased. They all were very difficult yo set up. Software needs much work. Would not recommend ### 1/5 — push notifications dont work *2023-07-31, version 3.7.1* paid service does not work no push notifications on motion events. tech support is non existent. updating firmware in camera bricked it. ### 1/5 — Can’t view local storage *2023-07-06, version 3.7.1* I purchased the cameras and large capacity local storage and I cannot view the recordings. The app will only let you view recordings to the cloud. ### 1/5 — Highly unreliable *2023-06-28, version 3.7.1* WARNING: Do not use Amcrest cameras for any mission critical security applications! My overall experience is they are highly unreliable. The video streams will freeze with no error or indication. A church that I installed these for discovered this and now has to waste thousands of more dollars replacing them after they realized they were staring at still images. Good thing nobody with a gun came to shoot up their church because they would have been taken like sheep led to the slaughter. The app is no better. I got one for my driveway and am about to return it. Half the time I go to load the feed in the app and it just loads a black screen. If the video loads it only runs for a few seconds and then freezes with no errors or warnings. I don’t know why they don’t give the option to view the sub stream through the app as that would make more sense. I’m not interested in having my catalytic converters stolen only to tell the police the camera didn’t work. I think it’s time for this company to take a step back and completely reevaluate their position. These are not security cameras, they are toys. ### 1/5 — Cant add camera *2023-06-19, version 3.7.1* I have the pro app and it works fine except the alerts but the cloud app wont add the camera, you would think these apps would be able to talk since they are both amcrest? ### 1/5 — Perpetually “Starting…” *2023-05-31, version 3.7.1* App never shows the camera, it just stays on a black screen with “Starting…”, no matter how many times I restart the app, the camera, or whether I’m on WiFi or 5G. ### 1/5 — Black Screen *2023-05-20, version 3.7.1* Application has a black screen the whole time. Only time I can see my feed is thought IP. ### 1/5 — This company sells garbage *2023-05-15, version 3.7.1* Everything Amcrest makes is garbage. Their hardware is garbage and their software is even worse! This app connects one in every 20 tries and when it rarely does connect, it takes over 15 seconds. If you change any of the Camera settings, the app will refuse to connect. This company sells garbage! ### 2/5 — Amcrest app usability *2023-04-17, version 3.7.1* I bought an IP67 POE. Configuration through app is easy. The issue is the loading time when trying to get a live view. Takes too long and does not always connect and it isn’t my internet. The more cameras you add the more it lags. Many features that are promised are not available ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-06-20, version 4.0.0* Worst camera cloud app ever, unusable, so done with Amcrest ### 1/5 — Repeated login issues *2026-06-14, version 4.0.0* I have had this for several months with two cameras but have decided to toss the cameras and buy some different brand. Repeat login issues prevent access and took over a day each time. I should have listened to reviews. ### 1/5 — So bad it’s unusable *2026-02-16, version 3.13.0* This is hands down the most dysfunctional, poorly designed software I have ever had the misfortune of using. Calling it “unfinished” would be generous — it feels completely broken. Maybe 5% of the features work consistently, and even that’s unreliable. It’s genuinely baffling that this app was approved for release. Every single year they roll out a brand-new app instead of fixing the disaster they already created — and somehow each new version is even worse than the last. I now have five separate apps installed, each one barely capable of performing a single basic task. None of them are polished, stable, or properly supported. They don’t improve their software — they abandon it and replace it with something even more unusable. The desktop software is just as clumsy and frustrating. It feels outdated, unstable, and carelessly built. What makes this even more infuriating is that the hardware itself is actually solid — but the software completely ruins the experience. The disconnect between the quality of the hardware and the incompetence of the software is staggering. At this point, the company needs a complete reset of its software strategy and leadership. The current approach is chaotic, unprofessional, and actively damaging their reputation. This isn’t just bad — it’s an absolute embarrassment. ### 1/5 — The notifications *2025-12-26, version 3.13.0* The amount of useless notifications on the databases is ridiculous that’s all ### 1/5 — Cameras Vanished *2025-10-04, version 3.13.0* How can this be? I have had 2 cameras for years configured and paying for cloud storage. Latency has continued to get worse and worse but they have worked. Today I open the app and it says “ looks like you don’t have any cameras”??!! To add, I have climb a ladder, then string a 30-40 foot physical cable to each mounted wireless camera??!! Why is there no option to add wireless cameras to a cloud account without a cable???? ### 1/5 — No video’s recorded *2025-04-27, version 3.13.0* App says motion detected but no video recorded. ### 1/5 — porqueria *2025-03-07, version 3.11.0* donde esta el link para pagar el servicio de esta porqueria??? venden servicio en la nube y no encuentro donde pagar ### 1/5 — Will not connect to WiFi *2024-12-06, version 3.11.0* I have input everything correctly and have been working on this stupid thing for over an hour. It absolutely will not connect to our WiFi. Would not recommend the app or any amcrest products! ### 1/5 — Junk *2024-12-03, version 3.11.0* Will not record to SD card and the app is confusing ### 1/5 — Nube *2024-11-05, version 3.11.0* No tiene buena recepción ## Most praised reviews (10 highest-rated) ### 5/5 — Great camera *2024-08-07, version 3.11.0* Easy to set up, very high resolution picture and great performance in the app, no streaming latency at all. ### 5/5 — Great Cloud Support *2024-02-11, version 3.7.1* As a 80 year old novice, the CLOUD support team was just awesome. They walked me through selecting options to clear up issues with the initial camera settings in my local environment. What patience they had! Was just great working with a great team! OldMan OUT ### 5/5 — Total Crap App *2023-07-17, version 3.7.1* Update: issues resolved by Amcrest support, app and cameras now working better than expected! Fast notifications of motion via email and app Very clear image quality Very fast and very responsive tech support! Original:App is old slow and non intuitive doesn’t even keep the correct time which is pretty important for a security camera, only recorded motion if your on top of camera, low confidence this company has the ability to produce a real PoE camera ### 5/5 — Works great. *2022-12-02, version 3.7.1* Disregard My previous review. System is up and running. ### 5/5 — Outstanding Customer Service *2021-02-11, version 3.5.3.11* While I’ve been extremely pleased with the quality of Amcrest’s cameras, I had not used their customer service until recently. They were prompt, professional and solved my problem immediately. This company is one of the best when it comes to IP based camera systems! ### 5/5 — The best 5g camera. *2021-01-23, version 3.5.3.11* I'm so excited about our new cam. I was a little worried about it at first but I must say I could not be happier. We purchased this camera for our little one who's at home with a nanny. I always feel guilty about leaving my child but t with this camera I feel like I'm right there. The picture quality is awesome. ### 5/5 — Camera and recording *2020-12-30, version 3.5.3.11* I have been using Amcrest for well over a year. I have a camera that has worked well below zero and through the winter months. The video of visitors (including spiders) has always been clear and sharp. ### 5/5 — Best app/camera for your money *2020-12-29, version 3.5.3.11* Free option is great but I LOVE the subscription. It is totally worth it. Camera works great and video quality is awesome!! Totally recommend and will definitely buy from this company again! ### 5/5 — Support Responsiveness *2020-12-03, version 3.5.3.11* I always just assume that when I request support, I will hear back from someone in terms of days. Not with Amcrest Cloud Support. I have had to rely on them twice and have received such speedy responses. Alen is a patient, personal, extremely helpful support person. Thank you to Amcrest, Alen in particular, for being a customer whisperer when I am tech frustrated. ### 5/5 — Cameras and equipment awesome *2019-07-06* I have their cameras there POE adapters and their network video recorder and all this equipment works seamlessly together remotely or on site I just love their stuff. And as for having to reboot any of the equipment that I may need, I found I could get one of those cheap Christmas light timers and put it on whatever you want, set it for 15 minutes or a half hour to shut off and then it turns back on. That’s what reboots my equipment and works great. I’m in a wheelchair and some equipment is in my shop so it’s easier to use one of those. Other stuff I control via Alexa. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*