# Amcrest Smart Home — user reviews > 148 indexed App Store user reviews of Amcrest Smart Home by Amcrest, rated 4.28/5 from 2,205 ratings. - Source: https://appshunter.io/ios/app/amcrest-smart-home/id1458437712/reviews - App overview in markdown: https://appshunter.io/ios/app/amcrest-smart-home/id1458437712.md - Rating breakdown: 5★ 1,588 · 4★ 207 · 3★ 93 · 2★ 83 · 1★ 234 ## Newest reviews (15 of 148) ### 4/5 — Simple. Gets the job done. *2026-03-29, version 3.13.2* Great way to view recorded videos and get alerts when you have movement on your Amcrest cameras. It’s be nice to have a seekbar when viewing playing back recorded videos. Another nice feature would be to link two or more cameras together when one of them is triggered to record to get another point of view when one camera isn’t active because an object is out of the current motion zone but will be within the next 5-10 seconds. ### 3/5 — A few disappointments *2026-03-23, version 3.13.2* I’ve been an Amcrest View Pro user for many years and was disappointed that the Amcrest Smart Home didn’t integrate with the pro version. I don’t like having to use two apps to monitor cameras at home. Video quality for the smart home is also not quite as good. And for whatever reason, it refuses to remember my password even though I’ve got the Face ID verification setting on. Very frustrating. ### 4/5 — Night vision *2025-06-30, version 3.13.2* Night vision should be an option on the home screen not just in settings. ### 4/5 — Causes dogs to bark nonstop *2025-06-15, version 3.13.2* I've had Amcrest cameras for 7 years and have used this app for 4 of those years. While the overall app works fine, the lack of any built-in sound choice means the iPhone default sound is used, which so does every other cheap app. Now the dogs bark every time I get a generic notification on my phone. Please, please add a sound, any sound to the app ### 1/5 — Abject Failure *2025-05-04, version 3.13.2* I purchased an crest indoor camera for use for one of my family members. To use it, I have to use this app to sign in. To sign in, I need to create an account. I have submitted no less than a dozen different attempts at the same email address, only to find an empty inbox and an empty spam folder. until I can get this app to work, the camera is effectively a doorstop. I am severely disappointed in Ambercrest and their ability to do something as simple as provide a product that works. The use of this app to force me into signing up, shows that they haven’t thought this through very well, and that they’ve fallen pray like many companies to the idea that using an app and just sending things to the cloud is the answer to everything. If the camera was available locally on my network, then that would be one thing, but I can’t even do that supposedly according to their documentation. ### 2/5 — No verification code *2025-05-04, version 3.13.2* Picked up the camera from a sale and trying to register for an account on the app. Waited for an hour and still no verification code was sent to my email. Tried multiple times too. No sure how my experience was gonna be if it did work… so 2 stars ### 1/5 — Requires cloud and app *2025-04-16, version 3.13.2* They force you to use their app and cloud service. Avoid at all costs Wyze is better for the price. ### 1/5 — Flaky and almost unusable *2025-03-16, version 3.13.2* Doesn’t integrate with Alexa contrary to the documentation. The documentation states adding ‘Amcrest Smart Home’ skill which is not listed as a skill in Alexa and web site says to use ‘Amcrest Cloud’ skill which fails to connect and this was the main reason I bought this bell. The app itself frequently fails to connect to the doorbell and drops the connection constantly when it does manage to connect. If you’re looking for a new doorbell don’t buy an Amcrest doorbell! ### 2/5 — No video playback *2025-03-14, version 3.13.2* For months now i cannot get the videos to playback. ### 2/5 — Stop Logging Us Out *2025-03-11, version 3.13.2* [2025-03-11] App frequently logs user out right at the moment that someone is at the door ringing the doorbell. This is almost useless for security and worse than useless for user experience. Stop doing this. One star removed. [Original Review 2020-06-12] I purchased an Amcrest WiFi video doorbell for testing to see if I should put it on my recommendation list. The wide angle video is clear even at night, the motion sensing works well, the notifications are quick, and the two way talk/listen works well. I really like being able to download clips from SD card to iPhone. Please allow when not on same local network too. The doorbell can be added to an Amcrest NVR/DVR for those with multiple cameras, and that’s another way to view security video. This app continues to improve, recently adding the ability to download important video clips from the SD card in the doorbell to my iPhone for my records. I use and recommend this device and app. As of 12 June 2020, here is my remaining wish list, respectfully submitted. 1. Users are required to sign up for an Amcrest account in order to use the app and access the doorbell. Use of an intermediary should be strictly optional and there should be a way to connect to the doorbell directly without going through an external server or service. One star removed. 2. The built-in web-based access to the device just doesn’t work. Maybe some documentation would help. One star deducted. ### 2/5 — Irritating especially when you pay *2025-03-06, version 3.13.2* Always signed out and it’s not recording anything! Just takes pictures of people.. please fix! ### 1/5 — Useless when you need it *2025-03-03, version 3.13.2* This app constantly signs off, leaving you remembering and typing your credentials when need to use it in rush. This behavior blocks you from responding and checking your doorbell in time, making it useless when you need it most. ### 4/5 — Inexpensive Camera System *2025-02-19, version 3.13.2* This system works well. It’s inexpensive at sets up easily. You can use it without paying for the service. ### 1/5 — Scam *2025-01-28, version 3.13.2* If you don’t pay attention constantly you don’t realize it’s often not giving you the benefits you’re paying for. I pay for an upgraded version were I should have access to all movement for 7 days and I’m very often missing footage. It’s THE BIGGEST pain to contact support about this. You need to take your cameras down and get your serial numbers and verify your birthrights (obvious exaggeration but not really) before they will even help you and then it’s a huge thing and you still don’t get your missing footage. ### 1/5 — New WiFi = No cameras *2025-01-25, version 3.13.2* I have 3 Amcrest cameras that I’ve used for years, I finally upgraded to mesh WiFi but now that the network name has changed I can’t get the cameras to connect. 3 Amcrest cams, 5 Amcrest apps, nothing works. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t remove Date and Time stamp *2026-07-12, version 3.13.2* The Title explains my experience! ### 1/5 — Full screen *2026-02-21, version 3.13.2* Was great but now the app won’t allow me to use full screen view anymore ### 1/5 — 3 reasons not to purchase Amcrest products *2025-12-05, version 3.13.2* 1. I switched my WiFi networks at home and the Amcrest smart hub app has no capability to switch the AB2wf Camera and hub to a different WiFi network. I have called tech support 9 times and counting as I refuse to accept that this cannot be done. Troubleshooting included factory resetting the devices, power cycling them, deleting the app, reinstalling the app, and there is no way to change networks. Support then pawned off to the smart hub team which I had to initiate by filling out an online request instead of support internally contacting that team. The smart hub team now wants to pass me off to product replacement -which will only replace if purchased within 12 months. So I created my own resolution by switching back to my old WiFi. And guess what?! The app will not accept the camera and hub on the original network it was on in the first place! So buy these products and just know that there is no foresight that allows a simple task of switching networks. 2. The app logs you out so you cannot timely view your camera or respond to someone at the door. Logging in may only take you 20 or so seconds but then the feeds have to refresh which takes more than 60 seconds. 3. Only one device can view the camera at a time and it auto kicks out all other devices. So what good is this if 2 people may need to monitor the camera. They need to take all products off the shelves and go back to the development drawing board. I will be filing a BBB complaint because This company does not stand behind their products. ### 1/5 — Apple login is not Apple login *2025-11-26, version 3.13.2* The whole point of an Apple login is to not then have to make an in-app account. The app works well other than this. It was impossible to get devices connected without giving your life details. Password fields didn’t allow paste. Needs big improvements. ### 1/5 — App logs you out so when someone at your door you can’t interact *2025-11-01, version 3.13.2* I find that when someone rings my doorbell and I try to talk to them, the app has logged me out. There’s a facial recognition option on the app, but it doesn’t ever work so then you have to type the password. So imagine you hear someone ringing your doorbell and you go to the app but before you can interact with them, you have to go figure out what your password is and log back in and then by the time you do that they’re already gone. This has been this way for years. It seems like they have no interest in fixing anything about it. The other problem is is the battery in the doorbell camera died, and it is not replaceable so every time someone rings the doorbell, the doorbell, camera reboots. I don’t understand the thought process that would cause one to reach the point of believing that this is actually a viable design. I’m guessing it was a Korean or Chinese design because that fits right in line with their ability to make a product work about 50 to 60% correctly. ### 1/5 — Dumb & forgetful *2025-08-18, version 3.13.2* I have a doorbell cam. The device is used locally there is no need or use for Internet access for the device or the application. Sadly, the motion detection of the device relies on the camera only and seeing changes in pixels captured. Therefore, any shadows, wind or sun will set off the motion detector and start capturing video. I’ve seen bugs at night, attracted to the infrared light that the camera emits and set off the motion detection. What is beyond frustrating is that the application refuses to remember to stay logged in or allow me to use Face ID to login on my iPhone. given there is really no need or reason to log onto something or log out of something because it is merely a local network camera storing information locally on a SD card however, each time I open the application, it seems to forget that I was logged in so it logged me out. I have to login again and using the application rarely I always forget the password and hence have to reset my password each and every time I use the application rendering the application it’s motion detection pretty useless. I gave the application and the doorbell cam one star because yes, it does kind of sort of work locally however requires much much more polish to be and actually usable and viable product. ### 1/5 — Fraud artists *2025-06-10, version 3.13.2* 2 camera model is absolute trash and conveniently there’s no way to unsubscribe from the cloud trial ### 1/5 — Poor implementation *2025-06-01, version 3.13.2* Bought another WiFi camera from Amcrest which now only works on their new Smart Home app. This app is full of bugs and works poorly. It’s crazy that within the same system I would have to use two different apps to control amcrest cameras bought at different times. Will be returning the latest camera and considering buying into another system with better implementation. ### 1/5 — Does not support pasting passwords *2025-05-22, version 3.13.2* Absurd and makes it extremely difficult to log in if you use a password manager. It’s 2025, come on. ### 1/5 — I cant log in *2025-05-04, version 3.13.2* I am trying to log in ti the app but i dont receive a verification code. I have been trying for two days ## Most praised reviews (10 highest-rated) ### 5/5 — Mr fix it man *2026-06-17, version 3.13.2* Love it already caught door dash messing up on dropping food off, also caught Walmart, leaving my pop on top of their car and taking off ### 5/5 — Perfect for what I need!! *2026-01-21, version 3.13.2* This little camera is awesome. I needed a pet cam just to keep an eye on my dog and it’s working beautifully. ### 5/5 — Multi year user *2026-01-09, version 3.13.2* The system is great. I use it for our property and remote property. I suggest Armcrest to anyone who asks me what system I use. ### 5/5 — Dependable *2025-10-28, version 3.13.2* I love Amcrest it is very dependable easy to navigate and fast response to view ### 5/5 — Great Product *2025-05-07, version 3.13.2* I’ve had the Amcrest Smart Home Hub WiFi system for about 3 plus years now and I don’t have major complaints, the support team are great and quick! I hope they continue to provide the same cameras . Love the cloud service because it is inexpensive! Recommended ### 5/5 — Awesome *2024-10-16, version 3.13.1* Love it! ### 5/5 — Easy installation of indoor cams *2024-05-25, version 3.13.1* Doesn’t seem that Amcrest limits features in order to encourage a cloud subscription which I don’t need. I like the detection zone control ability. I have an outdoor camera with another company and detection zone setting is unavailable without cloud service. Not happy about this but discovered it too late to return. ### 5/5 — Pretty solid App and product *2023-11-13, version 3.12.9* It’s pretty well done with minor issues. ### 5/5 — Got me up and running quickly *2023-03-01, version 3.12.7* I’ve had several security cameras in the past and other brands as well. This app may not be perfect but for me with basic knowledge I have it was simple. In the past it’s been so complicated but now everything is set with descent default values you can go with right out of the box. Gone are the dreaded days when you have to go to the web UI to make changes and that’s a real plus for me. I think this is my second review but I can’t say enough about being set up and feeling secure for the first time ever. Notifications are instant and usually I can get to live view before someone gets to the door from their car Thanks Amcrest ### 5/5 — Great doorbell camera *2022-11-20, version 3.12.7* This is my first Amcrest device and I hope to build it out over time with an NVR and cameras around the house. The higher resolution (over 4MP) is a great feature. I can zoom in on recorded events as long as it’s playing as a video but when I pause, I can no longer zoom or pan. Hope this is a future enhancement. I just need to restart the playback, zoom into the area of interest before I need to pause, and hit pause at the appropriate time. My inside (old) chime wasn’t working with or without the chime kit but I left it connected and a couple days later it was working. The last thing I would like different is the aspect ratio. My front door is inset so most of my view is obscured. I would like the option of portrait view or a 1:1 aspect ratio. Still, with the high resolution, it’s working great for my needs and is probably the preferred configuration for most people. I definitely recommend this for anyone looking for a doorbell camera, especially if you’re not interested in a cloud solution (although that’s an option as well). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*