# Ameelio Connect — user reviews > 23 indexed App Store user reviews of Ameelio Connect by Ameelio Inc, rated 4.90/5 from 2,058 ratings. - Source: https://appshunter.io/ios/app/ameelio-connect/id1552990942/reviews - App overview in markdown: https://appshunter.io/ios/app/ameelio-connect/id1552990942.md - Rating breakdown: 5★ 1,940 · 4★ 84 · 3★ 13 · 2★ 4 · 1★ 17 ## What do users think of Ameelio Connect? Overall sentiment: positive **Pros** - 👍 Convenient and easy to use - 🚀 Works well with good connection - 💕 Allows connecting with loved ones **Cons** - 🐛 Audio/video issues, freezing, and disconnections - 🔌 Poor connection and network problems **Commonly reported bugs** - Frequent freezing and disconnections - Compatibility issues on older devices **Most requested features** - Longer call duration - Improved video quality ## Newest reviews (7 of 23) ### 5/5 — Than my you *2023-10-22, version 28.1.0* I’m so happy to be able to see and talk to my son! I can see and hear him so good. Thank you! I wouldn’t be able to eee him any other way! ### 5/5 — First time user, worked great! *2023-07-07, version 24.0.0* This is a great app to connect with our loved one when the distance to travel is too far. Grateful for the opportunity to video chat. ### 5/5 — My love one *2023-06-07, version 23.0.0* I enjoy using this app seeing my love one very much appreciate thank you ### 5/5 — Great talk with grandson! *2023-03-17, version 1.21.1* Our call went great and it did not cot out like some of the reviews stated. ### 5/5 — Calls *2023-02-07, version 1.21.1* Love it ### 5/5 — Feedback *2022-12-23, version 1.21.1* Ameelio did a great job of not having glitches. ### 5/5 — This app is so amazing! *2022-07-18, version 1.18.4* Thank you Ameelio!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Parent *2025-06-21, version 39.0.0* Bad connection ### 1/5 — Nope *2023-03-03, version 1.21.1* Constantly freezes or just won’t let you in. No customer service number to call, just an email. Not sure why they went to this service, but the prisons needs to use something else. ### 2/5 — Audio *2023-08-15, version 25.0.0* Works when it wants to. Have to disconnect from video and reconnect a few times ### 4/5 — Also available to other Iowa Institutions *2023-03-17, version 1.21.1* Edited 3/17/23: App says available to ICIW & Clarinda but be aware it’s good for ALL Iowa institutions. Developer just hasn’t updated their info. Also, now the Iowa DOC website has updated their download instructions which eliminated having to download the TestFlight App first. So if you haven’t used the App for a long time and you had originally had to download the TestFlight App, you might get a message the App expired next time you use it. If so just go to App Store & download directly from here. Only problem I have with the App is I don’t get a full picture when using my iPad. I tried using the little arrow icon on bottom right of the screen - it lets me make the picture smaller, but not bigger, so video of inmate on my end only uses about half the screen. But it’s better than not having the means to have a video visit at all. Thanks to Iowa DOC and the developer of this App for making this possible. It’s a fantastic way to visit for people like me who live far away & can’t visit in person. ### 4/5 — Rating video visit *2023-01-02, version 1.21.1* I feel that the visit has clear hearing and great sound. The only thing is when we are talking the call freezes up and then I don’t get to hear what he’s saying and it’s important to hear what he has to say. I’m really thankful for the free service that Ameelio Connect has to offer or I wouldn’t be able to visit with my good close friend. Happy New Year . ### 4/5 — Also available to other Iowa Institutions *2022-10-23, version 1.20.2* I was using the TestFlight App to download this, per the instructions on the Iowa DOC website. However when I recently went to use it I got the message that the Ameelio App was now expired. Not knowing what to do from there I decided to go directly to the Apple App Store to see if it was listed & found this Connect App. I hesitated to download it because it says it’s just for ICIW & Clarinda. Well, it works for ISP also, and it even kept all my sign in info & works fine. So if you want to use this App for an Iowa location besides ICIW & Clarinda, download it anyway to see if it works for you. (The Iowa DOC website is still giving instructions to download the TestFlight App. Apparently they need to update their instructions because this App works fine by downloading it directly from here!) ### 5/5 — The experience *2026-05-07, version 42.0.0* The connection was fantastic and there was no interruption ### 5/5 — Convenience *2026-05-04, version 42.0.0* Great way to communicate with loved ones from a distance. Very strict, so make sure you’re dressed appropriately and the approved people are only being shown & heard. ### 5/5 — Amazing *2026-04-15, version 41.0.0* It is amazing how far technology has come. It maybe a short visit but to be able to see his face and have a conversation it allows us to keep in touch more. ### 5/5 — Awesome visit *2025-07-11, version 39.0.0* Very good besides the storm ## Most praised reviews (6 highest-rated) ### 5/5 — Nice and Convenient *2025-03-24, version 38.0.0* very convenient, easy to use. ### 5/5 — Time *2024-12-06, version 35.1.0* I love the time with my aunt but I’d love more… 55 mins isn’t enough… but I am thankful! ### 5/5 — Nice Visit *2024-08-29, version 34.0.0* I was nice to use Ameelio it worked fine ### 5/5 — Review *2024-08-26, version 34.0.0* Works really well I love it and it means a lot to be able to talk to my big sister ### 5/5 — Video chat- nice option service *2024-05-10, version 32.0.0* Nice ### 5/5 — Visit with Kara Crapser, my niece *2024-01-26, version 30.0.0* I look forward to the calls with Kara and I appreciate everything that Ameelio has done so that they’re able to talk to their loved ones. Thank you so very much. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*