# Amerant Mobile Banking — user reviews > 33 indexed App Store user reviews of Amerant Mobile Banking by Amerant Bank, N.A., rated 4.82/5 from 1,711 ratings. - Source: https://appshunter.io/ios/app/amerant-mobile-banking/id6450155624/reviews - App overview in markdown: https://appshunter.io/ios/app/amerant-mobile-banking/id6450155624.md - Rating breakdown: 5★ 1,534 · 4★ 60 · 3★ 20 · 2★ 14 · 1★ 43 ## What do users think of Amerant Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Great banking app - 💡 Excellent features and functionality **Cons** - 🐛 App crashes and glitches - 🔒 Face ID/biometric login issues - ⏱️ Slow app performance **Commonly reported bugs** - App not recognizing user credentials - Face ID/biometric login not working - Frequent app crashes and freezes **Most requested features** - Improve Zelle setup and functionality - Add 24/7 customer support - Enhance app stability and reliability ## Newest reviews (10 of 33) ### 4/5 — Online banking *2025-11-03, version 5.0.42.508* Fairly simple app to use, but everything works as intended. Just update the interface & add good credit cards! ### 2/5 — Mobil banking difficulties *2024-01-17, version 5.0.30.450* After recent update, I’m not able to use face recognition and I have an old bellsouth.net email address that it does not recognize as a valid email. Everything was working well until the recent update. ### 3/5 — Face ID not working *2024-01-03, version 5.0.30.450* The app is closing/breaking when using face id to login, so I always had to use the password. ### 5/5 — Terrible App *2023-12-14, version 5.0.30.450* This app since it was updated it has only given me problems with continued updates and multiple downloads needed plus lengthy verification process. Not at all satisfied ### 1/5 — Terrible el cambio *2023-11-20, version 5.0.30.450* Lamentablemente lo que funcionaba bien dejó de funcionar. Creo que no se prepararon bien para este cambio. El app no reconoce mi usuario o clave y me bloquea a cada rato. Sólo puedo entrar, desbloquear y hacer transacciones desde la computadora. Para la cuenta Business no he podido hacer nada. El QRcode que envian para proseguir en el set up dice que es invalido. Espero que corrijan pronto ! Es lamentable que ocurran cosas como estas en este tiempo de tantos avances tecnológicos ### 5/5 — Amerant application crushing *2023-11-16, version 5.0.30.450* Application is crushing a lot of times, unable to use Face ID. ### 5/5 — Deposit *2023-11-16, version 5.0.30.450* Very easy ### 1/5 — Total desastre es decir poco del desastre *2023-11-15, version 5.0.30.450* La aplicación después de múltiples intentos para tratar de instalarla, decir que es un desastre es poco. No sirve para nada solo para ver mis cuentas y transferir entre ella para mas nada. No tengo la opción de Zelle. No puedo configurar nada. Ni la tarjeta de debito es un total desastre. Gracias amaranto por hacernos la vida financiera un desastre. ### 1/5 — Un dolor de cabeza!! No logro hacer uso de Zelle *2023-11-12, version 5.0.30.450* Para cuentas internacionales no dejaron opción para registrar números telefónicos +58, establecieron las compañías telefónicas por defecto en USA, a pesar de tener registrados email y celular estos no son reconocidos en el módulo de Zelle. App Downgrade! Los clientes somos los grandes perjudicados, brinden soluciones pronto ### 1/5 — New disappointing app *2023-11-09, version 5.0.30.450* After installing this new app, I am having a lot of troubles, first I had to try many tomes to get the codes sent by sms, later I had problems with Zelle, impossible to set up. There is also zero inof about my debit card, by the way I just got a rejection of payment doing a purchase online, I dont know if its related. Finally it all looks like a downgrade. Very bad experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — iPad app broken for months *2026-07-15, version 5.0.43.290* It worked and now it doesn't ### 1/5 — Mobile deposit broken *2026-05-08, version 5.0.43.290* When trying to take the picture of the check the screen just goes white instead of on the camera. Please fix ### 1/5 — Why is this app so bad?? *2025-10-07, version 5.0.42.508* Had hope for the new app… ### 1/5 — No puedo hacer transferencias *2025-09-09, version 5.0.42.508* Cada vez que apreto la opción de transferencia la app se cierra, esto ya tiene ya meses así… será que lo arreglan??? Uno necesita hacer transferencias rápido y no siempre tengo tiempo de meterme a la computadora y hacerlo desde la página web, por algo existe la app, si no para qué sirve? ### 1/5 — No puedo hacer transferencias *2025-08-23* Cada vez que apreto la opción de transferencia la app se cierra, esto ya tiene casi dos meses así… será que lo arreglan??? Uno necesita hacer transferencias rápido y no siempre tengo tiempo de meterme a la computadora y hacerlo desde la página web, por algo existe la app, si no para qué sirve? ### 1/5 — Very bad Face ID log In *2025-04-28, version 5.0.41.731* Do not recommend the online phone app. Very bad for log in, eithan with Face ID or password. ### 1/5 — App not working *2024-06-12* The app takes ages to load… not loading at all I also tried the website and same issue I need to check my account And the customer service is not 24/7 like other banks There’s always something with this bank Considering just closing my accounts ### 1/5 — No happy with the app *2024-03-19, version 5.0.30.450* The app never works properly ### 1/5 — The Face ID functionality is not working *2024-02-17* When I try to use the Face ID feature, the app shuts down. ### 1/5 — New app is so bad *2023-12-01* What change something that worked? The new app is always glitching.. it accepts my password only when it wants, I always have to end up logging in on my computer. When will you fix this? ## Most praised reviews (10 highest-rated) ### 5/5 — Deposit! *2026-06-27, version 5.0.43.290* Really quick and simple! ### 5/5 — Banco *2026-02-21, version 5.0.43.11* Excelente aplicación me gusta esta Banco todo es versátil y fácil ### 5/5 — Depósitos *2025-11-11, version 5.0.42.508* Muy amigable y rápida esta aplicación ### 5/5 — Best bank ever *2025-04-07, version 5.0.41.731* Always the best ### 5/5 — Amerant excelente aplicación *2024-12-16, version 5.0.41.731* Muy útil funcional y fácil de usar ### 5/5 — The best *2024-06-29, version 5.0.31.1111* Es un banco que siempre esta en progreso. Ma encanta!!!! ### 5/5 — bad new online banking application *2024-03-15, version 5.0.30.450* Cannot recognized my face; this happening since the last online banking and yet it’s not working; when try to open for the first time the app it closes and have to make it all over again ### 5/5 — Review *2024-02-02, version 5.0.30.450* Love this Bank !!! ### 5/5 — Rápido y fácil gracias. *2024-01-26, version 5.0.30.450* Listo ### 5/5 — App performance *2024-01-03, version 5.0.30.450* App stops Face ID opening after a while, needs to be constantly removed and reinstalled. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*