# American Disposal Services — user reviews > 23 indexed App Store user reviews of American Disposal Services by AMERICAN DISPOSAL SERVICES, INC., rated 4.48/5 from 460 ratings. - Source: https://appshunter.io/ios/app/american-disposal-services/id1504963048/reviews - App overview in markdown: https://appshunter.io/ios/app/american-disposal-services/id1504963048.md - Rating breakdown: 5★ 322 · 4★ 90 · 3★ 18 · 2★ 8 · 1★ 21 ## What do users think of American Disposal Services? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 💡 Helpful reminders for trash/recycling - 🚀 Efficient and timely service - 👍 Polite and hardworking staff - 👍 Functions as designed - 👍 Great effort in app development - 👍 Updated for iPad landscape mode - 👍 Good work on service - 👍 Good useful app **Cons** - 👎 Mediocre app for a terrible company - 👎 Occasionally forgets to collect recycling - 👎 Communication with provider is difficult - 👎 50/50 hit or miss on pickups - 👎 App suffers from poor development - 👎 No bill pay functionality - 👎 Reporting missed service is cumbersome - 👎 Limited functionality - 👎 App freezes when rating - 👎 Incomplete capability (iOS only) - 👎 Website is worse than app **Commonly reported bugs** - App breaks stating unable to find address - Send Feedback button hidden under keyboard - App freezes when asking to rate - App freezes when trying to report issues **Most requested features** - Billing portal/account management - Ability to manage account online - Bill pay functionality - One-click reporting for missed service - Landscape mode for iPad - Desktop version for Mac - Improved notification system for pickup changes ## Newest reviews (3 of 23) ### 4/5 — App Status *2022-07-31, version 2022.5.8* It works fine since it’s hard to get you on the phone. Always busy. When is recycling going to be picked up next? ### 4/5 — Incomplete capability! *2020-11-26, version 2020.7.24* Why is this only available for iOS? Are use a Macintosh Pro and would like to be able to have your pick up information on my computer‘s desktop. Thank you, PaulChatelier. ### 5/5 — Good useful app *2020-10-29, version 2020.7.24* The is easy to use and request are followed up on quickly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mediocre app for a terrible company *2023-09-08, version 2023.4.22* Only thing this app is good for is letting me know my pickup day randomly changed again. But not with a notification or anything. Only if my trash doesn’t get picked up and I open the app and see that the day changed. I also feel like this app needs to have a billing portal because it’s impossible for me to log in online, let alone get someone on the phone. Honestly there’s a reason this company has an F from the BBB. If I had literally any other option for trash pickup I would have canceled my service by now. Except I don’t even know if I could cancel, seeing how it’s so difficult to manage my account. ### 1/5 — This App is Garbage *2022-04-11, version 2022.2.11* The app finds the address, allows selecting the address, and immediately breaks stating it’s unable to find the address. When reporting this problem in the app, I selected the “issue with address” and after entering the text, it hides the Send Feedback button under the keyboard and will not scroll up. This app suffers from poor software development and lack of quality checks before deployment. DO NOT USE! Total garbage! ### 1/5 — No Bill Pay *2022-04-04, version 2022.2.11* I wish I could use this app to access my customer account and make bill payment and see statements with due dates unfortunately this is not that ### 1/5 — The absolute worst *2022-02-15, version 2022.2.11* it's clear that staff are being forced to write these reviews. Visit yelp or google reviews to see the truth. ### 1/5 — Worthless app *2021-08-04, version 2021.6.1* Reporting missed service or other problems should be one click. Instead I have to manually enter my contact information and type in an explanation. Every. Single . Time. This is idiotic. It’s an app. It’s linked to my account. I should press one button to report missed service. Figure it out. ### 1/5 — Limited functionality / Cannot Find Address *2021-02-11, version 2020.12.3* This app is worse than American Disposal’s website. Someone in their management is really doing minimal effort with this app #devonthecheap ### 2/5 — Former McLean Trash Customer *2022-07-06, version 2022.5.8* I can’t say that we have been impressed after a year, It’s been about a 50/50 hit or miss of trash, yard waste and recycling pickups. I have never had one complete sweep of all three. I now have an American sticker placed on my trash bin, after I kept calling or emailing about no pickup. Hope things change for the better. ### 3/5 — App freezes when asking to “rate the app” *2021-09-20, version 2021.6.1* The message pops up every time I get a message from the company app…so I decided to rate it to get the annoying pop up off…just have the app frozen 😀. Closed the app more than 3 time until finally “allows” me to rate it …because of that, you get 3 stars…do not ask to rate when starting the app you should wait after being used to ask… am just saying. ### 4/5 — Very good service *2024-04-23, version 2023.4.22* Usually excellent service - efficient and timely. Just occasionally forget to collect recycling. ### 4/5 — Easy to use *2023-03-29, version 2022.9.26* Love getting a reminder to put the recycling out. One less thing to worry about ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2025-03-03, version 2023.4.22* I just can’t complain about it because I’m so satisfied with their service and hardworking. ### 5/5 — Easy and Helpful *2025-01-19, version 2023.4.22* App is easy to use and very helpful. I can tell during holidays and snowstorms if normal trash and recycling is scheduled. ### 5/5 — Good reminder. *2025-01-05, version 2023.4.22* I let app push notifications. I know the day before in the evening if trash will be picked up. Also it is good to get notified if the pick up is cancelled for the day. Thanks. ### 5/5 — Great App *2023-11-02, version 2023.4.22* Out of town a lot so this app helps me to know when recycling day so I know what to put out. ### 5/5 — Amazing *2022-10-27, version 2022.9.26* Service is outstanding, gentlemen who service my house are polite, hardworking and always show a great attitude to serve. I am very happy. ### 5/5 — Functions as designed *2022-05-18, version 2022.5.8* The app functions as designed, and is the only effective way to get service updates and schedules for my disposal services. Without the app, communication with the provider is almost non-existent. ### 5/5 — Always on time *2022-04-12, version 2022.2.11* Pick up days never missed. 👍 ### 5/5 — Great effort *2022-01-06, version 2021.12.18* This app is so helpful for me, with reminders and dissemination of disruption notices. I feel like this is the best service I have gotten from a waste-handling company. Great job, keep it up! ### 5/5 — Updated for iPad thank you! *2021-06-04, version 2021.6.1* Should be able to use this application in landscape mode for iPad users. Update 6/4/21 the application was updated yesterday for iPad horizontal landscape mode and is now very useful to iPad users! Its not often an application developer listens to the user like this! I changed my rating Thank you! ### 5/5 — Good Work *2021-03-16, version 2020.12.3* I think you’ll are doing a great job..some trash falls to the side you don’t leave it laying in the street you pick up and put in truck. U put trash can back in the proper place..men are quite, trucks a little noisy but that’s how we know the jobs is getting done. Thanks for your service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*