# American Family Insurance App — Manage your Insurance Needs

> Mobile app for managing American Family Insurance policies, payments, and claims. (iPhone/iPad app by American Family Insurance.)

- Source: https://appshunter.io/ios/app/american-family-insurance-app/id329763835 (this page in markdown: same URL + `.md`)
- Developer: [American Family Insurance](https://appshunter.io/developer/329763838)
- Category: Finance, Utilities
- Price: Free
- Rating: 4.70/5 from 91,095 App Store ratings · 314 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 173 MB
- Languages: American English, European Spanish
- Released: 2009-09-15
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/american-family-insurance-app/id329763835/reviews.md

## What is American Family Insurance App?

American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies.

Check out what the MyAmFam app can do for you:

View Insurance Policies at Your Convenience:
 •  Easy access to all your account details all in one place
 •  Access proof of insurance in an instant
 •  Use Touch ID or Face ID to log in easily and securely
 •  Get an Auto Insurance Quote

Set up and Manage Payments:
 •  Never miss a payment with auto pay
 •  Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app
 •  Get in‐app payment reminders to pay bills
 •  View your upcoming payment schedule

Manage Your Policy Details:
 •  View policy and coverage details
 •  Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed!

Access Your Insurance Information:
 •  Request a change for your contact information
 •  Make a policy change
 •  Manage your communication preferences
 •  Get in touch with your insurance agent

Claims & Accident Support:
 •  File a claim made simple
 •  Check the status of a claim
 •  Get roadside assistance
 •  Find an auto or glass repair shop


Ready to take the MyAmFam app along for the ride? Download it today!

* Please note that CONNECT customers are not able to use the MyAmFam app.

About American Family Insurance:
Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.

## Key features

- View insurance policies and account details
- Access proof of insurance instantly
- Set up and manage payments, including auto-pay
- View policy and coverage details
- File and check claim status
- Request roadside assistance
- Get an auto insurance quote

## What do users think of American Family Insurance App?

Overall sentiment: negative

**Pros**

- 🚀 Contactless
- 🚀 Easy to manage insurance coverage
- 🚀 Prompt and friendly service
- 🚀 Excellent communication and service
- 🚀 Professional and amazing people
- 🚀 Great customer service

**Cons**

- 🐛 Buggy, spins, etc.
- 🐛 Cannot get new version to upload
- 🐛 Log in with correct credentials failed
- 🐛 App not allowing to pay bill or access statements
- 🐛 Notification icon never leaves
- 🐛 Cannot save insurance card to Apple Wallet
- 🐛 Unread count won't clear
- 🐛 Notifications not working
- 🐛 App icon badge won't go away
- 🐛 Glitchy, freezes up constantly
- 🐛 Apple Wallet integration broken
- 🐛 Clunky, too many issues
- 🐛 Most unreliable horrible app
- 🐛 Notifications not working
- 🐛 Unread count won't clear
- 🐛 Wallet cards not available same day as PDF
- 🐛 Cannot pay bill electronically

**Commonly reported bugs**

- Log in with correct credentials failed
- Cannot get new version to upload
- Cannot access insurance card or make changes
- Cannot pay bill or access statements
- Notification icon never leaves
- Cannot save insurance card to Apple Wallet
- Unread count won't clear
- Notifications not working
- App icon badge won't go away
- Freezes up constantly
- Apple Wallet integration broken
- Too many issues, clunky
- Unreliable
- Wallet cards not available same day as PDF
- Cannot pay bill electronically

**Most requested features**

- Summary view instead of legal documents
- Dark mode option
- Advanced analytics dashboard
- Ability to pay life insurance policy in-app

## Recent user reviews (10 of 314)

All indexed reviews: https://appshunter.io/ios/app/american-family-insurance-app/id329763835/reviews.md

### 1/5 — Cannot access cards

*2026-08-18, version 3.5.2*

I click on the “card” and all it does is spin…..spinning wheel of death….
Then cannot click out of it and have to hard close the app to get out of it.

### 1/5 — Great insurance company / terrible app

*2026-08-18, version 3.5.2*

This app has always been the slowest app on my iPhone. With the last few updates, it barely works. I resorted to using the web browser. I have deleted and reloaded the app several times. Click on your ID card or a policy. All you get Is a square box with a circle that says loading. 20 minutes later it still says loading.  Nothing wrong with my phone, every other app works perfectly fine.

### 1/5 — Bad

*2026-08-16, version 3.5.1*

Has failed me twice on being able to download cards and view my plans.  This isn’t a one time thing. Its been repetitive. This is why i call my local agent because of this failure.

### 2/5 — Update is awful

*2026-08-15, version 3.5.1*

The app was great and easy to use until the update. Now nothing works

### 1/5 — Insurance card won’t open

*2026-08-11, version 3.5.0*

The insurance card won’t open in the app. It just continues to load. Have tried on multiple devices. Making it impossible to add to my Apple wallet.

### 2/5 — Needs an upgrade

*2026-08-11, version 3.5.0*

I’ve been trying to download proof of insurance cards for more than a week now and the app just spins. This needs attention and shouldn’t be relied on for getting documents.

### 1/5 — All it does is spin

*2026-08-09, version 3.5.0*

I can’t open my insurance cards. I’ve tried multiple times and just spins.

### 3/5 — Needs a refresh update

*2026-08-04, version 3.5.0*

The app is ok for viewing general information but the app seems outdated. -The login memory isn’t available and typically requires manual logging in. 
- some pages don’t have a back button and you have to restart the app

### 1/5 — Most worthless app ever

*2026-08-02, version 3.5.0*

The main reason I need this app is to pull up my insurance card or look at policy details. The problem is that when you claim on either one, it just spins. And spins. And spins. It never loads the insurance card or the policy. Seriously thinking of changing insurance companies just to find on with an app that actually works.

### 2/5 — Frustrating

*2026-08-01, version 3.5.0*

I can open the app just fine but the policy details or insurance card never loads.  The app used to work just fine and now won’t work at all.

## Frequently asked questions about American Family Insurance App

### What can I do with the American Family Insurance App?

The app allows you to manage your home, car, and umbrella insurance policies. You can view policy details, access proof of insurance, set up and manage payments, file and check claim statuses, and request roadside assistance. It also provides access to an insurance agent and the ability to get an auto insurance quote.

### Is the American Family Insurance App free to use?

Yes, the app is free to download and use. While the app itself is free, it is designed to manage insurance policies provided by American Family Insurance, which would have associated costs.

### Who can use the American Family Insurance App?

The app is designed for existing American Family Insurance policyholders to manage their policies on the go. However, CONNECT customers are not able to use this specific app.

### How do I log in to the app?

You can log in to the app easily and securely using Touch ID or Face ID. This provides quick and convenient access to your account details and policy information.

### What if I need roadside assistance or have an accident?

The app simplifies claims and accident support. You can file a claim, check its status, and request roadside assistance directly through the app. It can also help you find an auto or glass repair shop.

## Version history (last 5 releases)

### 3.5.3 — 2026-08-20

Thanks for using MyAmFam. 
In this update, we fixed a significant performance issue to provide a smoother, more reliable app experience.

What’s improved:
Fixed a major performance bug
Improved app responsiveness and stability
Resolved issues affecting overall performance

Please note that app startup times may still be longer than expected. We’re actively working on additional optimizations to improve launch performance in future releases.

### 3.5.2 — 2026-08-17

Thanks for using MyAmFam. In this update:
* We improved performance and stability

Update now for the best experience.

### 3.5.1 — 2026-08-14

Thanks for using MyAmFam. In this update:
* We improved performance and stability

Update now for the best experience.

### 3.5.0 — 2026-07-21

Thanks for using MyAmFam. In this update:
* We improved performance and stability

Update now for the best experience.

### 3.4.1 — 2026-06-27

* Resolved an issue where some users experienced a black screen when launching/loading the app.
* General stability improvements to reduce crashes and improve performance.

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## More apps by American Family Insurance

- [Teen Safe Driver℠](https://appshunter.io/ios/app/teen-safe-driver/id1230221765)
- [KnowYourDrive](https://appshunter.io/ios/app/knowyourdrive/id1235726818)
- [DriveMyWay](https://appshunter.io/ios/app/drivemyway/id1536654505)

All apps by American Family Insurance: https://appshunter.io/developer/329763838

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*