# American Family Insurance App — user reviews > 315 indexed App Store user reviews of American Family Insurance App by American Family Insurance, rated 4.70/5 from 91,118 ratings. - Source: https://appshunter.io/ios/app/american-family-insurance-app/id329763835/reviews - App overview in markdown: https://appshunter.io/ios/app/american-family-insurance-app/id329763835.md - Rating breakdown: 5★ 77,915 · 4★ 7,463 · 3★ 2,130 · 2★ 804 · 1★ 2,806 ## What do users think of American Family Insurance App? Overall sentiment: negative **Pros** - 🚀 Contactless - 🚀 Easy to manage insurance coverage - 🚀 Prompt and friendly service - 🚀 Excellent communication and service - 🚀 Professional and amazing people - 🚀 Great customer service **Cons** - 🐛 Buggy, spins, etc. - 🐛 Cannot get new version to upload - 🐛 Log in with correct credentials failed - 🐛 App not allowing to pay bill or access statements - 🐛 Notification icon never leaves - 🐛 Cannot save insurance card to Apple Wallet - 🐛 Unread count won't clear - 🐛 Notifications not working - 🐛 App icon badge won't go away - 🐛 Glitchy, freezes up constantly - 🐛 Apple Wallet integration broken - 🐛 Clunky, too many issues - 🐛 Most unreliable horrible app - 🐛 Notifications not working - 🐛 Unread count won't clear - 🐛 Wallet cards not available same day as PDF - 🐛 Cannot pay bill electronically **Commonly reported bugs** - Log in with correct credentials failed - Cannot get new version to upload - Cannot access insurance card or make changes - Cannot pay bill or access statements - Notification icon never leaves - Cannot save insurance card to Apple Wallet - Unread count won't clear - Notifications not working - App icon badge won't go away - Freezes up constantly - Apple Wallet integration broken - Too many issues, clunky - Unreliable - Wallet cards not available same day as PDF - Cannot pay bill electronically **Most requested features** - Summary view instead of legal documents - Dark mode option - Advanced analytics dashboard - Ability to pay life insurance policy in-app ## Newest reviews (19 of 315) ### 2/5 — Fix your navigation *2026-08-30, version 3.5.3* If you look at your policy statements for vehicles you can't exit or go back to any other screen and have to end task and restart program. ### 2/5 — Update is awful *2026-08-15, version 3.5.1* The app was great and easy to use until the update. Now nothing works ### 2/5 — Needs an upgrade *2026-08-11, version 3.5.0* I’ve been trying to download proof of insurance cards for more than a week now and the app just spins. This needs attention and shouldn’t be relied on for getting documents. ### 3/5 — Needs a refresh update *2026-08-04, version 3.5.0* The app is ok for viewing general information but the app seems outdated. -The login memory isn’t available and typically requires manual logging in. - some pages don’t have a back button and you have to restart the app ### 2/5 — Frustrating *2026-08-01, version 3.5.0* I can open the app just fine but the policy details or insurance card never loads. The app used to work just fine and now won’t work at all. ### 1/5 — Unusable *2026-07-11, version 3.4.1* App used to work. Currently will not open insurance card or policy documents or the claims tab. Gets locked at Loading. ### 1/5 — App No Longer Works *2026-07-07, version 3.4.1* This app is broken. Insurance cards and Policy Details are not accessible. The app freezes and says Loading until it is force-closed. ### 1/5 — App sucks *2026-07-05, version 3.4.1* Every time I get on to use it won’t let me see any of my information. I try to see my insurance cards and all it does is say loading. ### 3/5 — Great Features…if they would work! *2026-06-30, version 3.4.1* The features on this app are great, but unfortunately, they will never load. The system often will time out or crash and kick me out and when you need insurance information your app needs to be reliable. ### 1/5 — Fix it! *2026-06-28, version 3.4.1* I have been dealing with this horrible app for years. I just can’t believe that a major company such as AmFam can’t get senior engineers competent enough to get this app to work. The app says no bills are due, but then we get a cancellation notice. I try to look up the bill and nothing comes up. I’m constantly stuck in a spinning screen. ### 1/5 — Horrible Glitchy App *2026-06-27, version 3.4.0* The company is fine but the app is horribly glitchy. It takes forever to load and trying to perform simple tasks takes a long time. I tried to update my payment information once and the entire app crashed. The screen was just black for hours when I opened the app. Even the agents have a hard time updating my account with the website/app. I don’t know this app has a 4.7 star rating. ### 1/5 — Absolute junk *2026-06-26, version 3.4.0* Been waiting for this app for years coming from Costco connect. Literally can’t even log in anymore and it didn’t do anything when it was released. It won’t send me text or email codes to log in. Garbage ### 1/5 — Non functional *2026-06-25, version 3.4.0* Every time I try to open this app as of June 24, 2026 it just goes to a black screen. The app is also particularly bad when it comes to trying to view statements or do really anything else. ### 1/5 — Black screen after loading *2026-06-24, version 3.4.0* I’m encountering a solid black screen after loading the app. Uninstalling and reinstalling causes the app to open once and then all subsequent sessions are black. Using iPhone 16 Pro on latest iOS. ### 1/5 — Black Screen *2026-06-23, version 3.4.0* Nothing is loading. Just when I need it the most. ### 1/5 — App no longer works *2026-06-23, version 3.4.0* Black screen 90% of the time. When I am allowed to log in, requests (e.g., insurance card) just process forever. Unusable. ### 1/5 — Worst App *2026-06-22, version 3.4.0* I would give it a no stars but it does work once it awhile. ### 1/5 — App no longer works *2026-06-19, version 3.4.0* Since the update it’s just a black screen of death. App doesn’t load or work. ### 3/5 — Updated 6/18/26 black screen only *2026-06-19, version 3.4.0* It has always worked perfect until this last update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot access cards *2026-08-18, version 3.5.2* I click on the “card” and all it does is spin…..spinning wheel of death…. Then cannot click out of it and have to hard close the app to get out of it. ### 1/5 — Great insurance company / terrible app *2026-08-18, version 3.5.2* This app has always been the slowest app on my iPhone. With the last few updates, it barely works. I resorted to using the web browser. I have deleted and reloaded the app several times. Click on your ID card or a policy. All you get Is a square box with a circle that says loading. 20 minutes later it still says loading. Nothing wrong with my phone, every other app works perfectly fine. ### 1/5 — Bad *2026-08-16, version 3.5.1* Has failed me twice on being able to download cards and view my plans. This isn’t a one time thing. Its been repetitive. This is why i call my local agent because of this failure. ### 1/5 — Insurance card won’t open *2026-08-11, version 3.5.0* The insurance card won’t open in the app. It just continues to load. Have tried on multiple devices. Making it impossible to add to my Apple wallet. ### 1/5 — All it does is spin *2026-08-09, version 3.5.0* I can’t open my insurance cards. I’ve tried multiple times and just spins. ### 1/5 — Most worthless app ever *2026-08-02, version 3.5.0* The main reason I need this app is to pull up my insurance card or look at policy details. The problem is that when you claim on either one, it just spins. And spins. And spins. It never loads the insurance card or the policy. Seriously thinking of changing insurance companies just to find on with an app that actually works. ### 1/5 — Download of data *2026-07-30, version 3.5.0* On numerous occasions I have been unable to download proof of insurance ### 1/5 — Worthless *2026-07-27, version 3.5.0* I have never put in a review for an app but at this point, I am so frustrated with it I had to. I cannot open up anything! It just sits and spins and does nothing! This app is suppose to give easy access to all my policies and it does the opposite. I have been a customer of Am Fam for over 30 years… maybe it is time to move on! ### 1/5 — Unusable *2026-07-23, version 3.5.0* App used to work. Currently will not open insurance card or policy documents or the claims tab. Gets locked at Loading. 7/21/2026 update. Still can’t access policy documents, proof of insurance cards. Loading just spins and spins. Have to close the app. Unusable. ### 1/5 — Hasn’t worked in months *2026-07-22, version 3.5.0* Cant get anything to load for months now tried removing and reinstalling multiple times no change ## Most praised reviews (10 highest-rated) ### 5/5 — After update - black screen, app not loading *2026-06-21, version 3.4.0* This app worked just fine for me until the latest update and now all it does is show me a black screen and won’t load. I even deleted it and re-added it. Still nothing. ### 5/5 — I can finally log into the app… *2026-05-27, version 3.2.3* Most of the basic functions you’d expect from an insurance app. ### 5/5 — Great app *2026-05-21, version 3.2.2* Easy to navigate, all information in one place! ### 5/5 — 40+ years and counting *2026-05-12, version 3.2.1* Great Service! Our agent is awesome!! ### 5/5 — Great company *2026-02-26, version 3.0.0* Easy to use and access to all the needed information ### 5/5 — User friendly app *2026-02-25, version 3.0.0* Coming from another major national insurance company’s horrible app, American Family’s app is very user friendly. Shows your insured items in the dashboard all in once place. I don’t have to take a deep dive into the app to find policy information. ### 5/5 — Good service *2025-12-03, version 2.86.1* This insurance is the best i will recommend to anybody it’s very affordable and safe ### 5/5 — App *2025-11-14, version 2.86.1* App ok once it lets me it. Was constantly locking me out ### 5/5 — Works great! *2025-09-26, version 2.85.0* Love the usability and design of this app. It certainly provides a ton of functionality. Love that how easy it is to use it. ### 5/5 — Great app! *2025-07-01, version 2.83.0* Have used the app time and time again—to view id cards and read documents. Love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*