# American Heritage Bank — user reviews > 22 indexed App Store user reviews of American Heritage Bank by American Heritage Bank, rated 4.80/5 from 2,979 ratings. - Source: https://appshunter.io/ios/app/american-heritage-bank/id1501060099/reviews - App overview in markdown: https://appshunter.io/ios/app/american-heritage-bank/id1501060099.md - Rating breakdown: 5★ 2,614 · 4★ 217 · 3★ 51 · 2★ 22 · 1★ 75 ## What do users think of American Heritage Bank? Overall sentiment: mixed **Pros** - ⭐ Excellent banking experience since 1965 - 👍 Top-tier banking services - 🤝 Customer-oriented bank **Cons** - 🙁 App not compatible with older phones - 🤯 Buggy app with frequent crashes - 😡 Unfair fees charged to senior accounts **Commonly reported bugs** - App fails to load 90% of the time - Incorrect account information displayed **Most requested features** - Bring back old app version - Improve app stability and reliability ## Newest reviews (2 of 22) ### 4/5 — Spend down *2020-07-21, version 2.20.0* I dislike that it does not show beginning and end balance when viewing transactions as it used to. Please bring it back. ### 5/5 — So much better than the previous app *2020-05-05, version 2.17.2* Switching between personal and business accounts is the best part ## Most critical reviews (10 lowest-rated) ### 1/5 — New app *2025-11-02, version 3.17.0* I have the same problem. My phone is not new enough for the new app. I used my online account app daily so I’m very upset that the bank has made changes that will not work for me. Sometimes you just need to leave good enough alone. Thanks for nothing. ### 1/5 — Have an old phone *2025-10-31, version 3.17.0* All I need to do is check my account for deposits and debits. The old version is fine but now I can’t use it at all and sure not going to buy a new phone so I can. Thanks for nothing ### 1/5 — Don’t have latest iPhone. *2025-10-30, version 3.17.0* I am not one that can go out and buy the latest iPhone. My phone isn’t updated to a 17.0…….so with that said I am not able to update the newest app maintenance. I am now not able to use the app at all as of today. Now I will have to sign in online to check my account instead of using the app. and will delete the app since I am not able to use it. I didn’t have any problem with the app so I hope you will fix it so that I can use it in the future. ### 1/5 — It is unfair for American Heritage Bank to cheat Seniors *2025-08-23, version 3.26.1* Any senior that opened a free senior checking account with American Heritage Bank many years ago is now unfairly having money removed from their account by this bank monthly . This is so unfair to seniors who have been great customers to this bank most of their working life and originally came to this bank because they thought this was a safe place to deposit their hard earned money only to find out funds were being removed by this Bank each month if you continued to receive your statement. Now remember seniors trusted that this was a FREE SENIOR account ! So first it was a MONTHLY $3.00 removed unfairly from seniors accounts than on top of that they removed $8.00 an called it a service charge ! I feel if any one of us did this to another person it would be called stealing ! I can’t even begin to tell you the stress & problems all this has caused as I brought this to the Bank persons attention an was told to go on line an set up an online account to go paper less as they call it. We’ll all I can tell you now is the online is set up to cancel what you tried to set up if you don’t use it monthly, so guess what that way the Bank can once again remove your money unfairly from your account. SENIORS BEWARE WE ARE BEING UNFAIRLY TARGETED BY THIS BANK! I am still trying to get my money put back and pray for anyone else who has had to go through this unfair treatment as it is so wrong ! ### 1/5 — Worst bank app ever *2025-08-16, version 3.26.0* This app fails to load 90% percent of the time. It was down last night and every night for the past week. And guess what it’s down again now at 9:19 pm again ### 1/5 — Horrible app *2024-09-18, version 3.16.0* The app is super buggy. Always get spinning wheel, then states error updating! ### 1/5 — Garbage *2022-12-19, version 2.48.0* Trash bank have had my money stolen from my account 2ce and then they closed my account without even telling me I haven’t had this many problems with a bank ever DO NOT GET AN ACCOUNT HERE!! ### 1/5 — Works half the time *2022-06-24, version 2.42.2* When it actually works it’s decent !! ### 1/5 — Crap *2020-10-18, version 2.23.0* This app is a piece of crap. It never wants to deposit my checks. I have perfect picture, clear, all corners in it, and even hold another phone’s flashlight above for lighting, and it STILL rejects it. I probably just need a new bank period, issues like this all the time ### 2/5 — Great idea but needs improvement *2020-06-13, version 2.19.2* Too low of a deposit limit. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2025-12-23, version 3.30.0* Good to bank at ### 5/5 — 5 star *2025-11-24, version 3.29.0* Have banked with the Berry family since 1965. EXCELLENT ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Top Tier Banking *2025-04-14, version 3.22.0* This has to be one of the best banks I’ve ever done business with. Always friendly and helpful and eager to assist me in managing mine and my mother’s accounts in one easy app. ### 5/5 — The best CUSTOMER ORIENTED BANK. *2023-12-01, version 3.8.0* Nothing better than banking at AMERICAN HERITAGE BANK. Thank you all. ### 5/5 — Online deposits *2023-03-03, version 3.0.0* AHB’s customer service people (Theo) walked me through and answered all my questions . ### 5/5 — Dash Board *2022-02-11, version 2.38.0* I give this three stars because I don’t like the fact my dashboard changed to the total dollar amount of of my accounts put together. I myself have not changed the settings. It’s miss leading if you’re not paying attention to your account. Chigxggfgjvcc ### 5/5 — Someone else’s acc. *2021-12-04, version 2.36.0* Couldn’t find my icon so I went to my app and opened up the app and I was trying to fill with it to get the icon to come back on my front page the man’s count come up on my phone with $1000 on it I don’t know what’s wrong with your stuff but somethings not right some guy name Michael I said hello Michael and then gave me an account with 1000 and some odd dollars in it I took a picture of it ### 5/5 — New app! *2020-06-29, version 2.19.2* Being old school it’s hard for this old dog to learn new tricks! If I didn’t have granddaughter to program the tv remote I’m not sure how I cold make it. So the old app took me forever to learn how to use it. I was just getting it down when I find out there’s an upgrade coming. Oh boy I wasn’t happy at all. But guess what? There are plenty of great things and new things, and punchy things, and buttons... transfers and cool stuff so much that really like it. My granddaughter is on speed dial and I called... just to tell her unfortunately I would not be needing her granddaughter services. LOL ### 5/5 — 0 stars *2020-05-15, version 2.17.2* 0 stars I absolutely hate the new app, I can’t even figure out how to sign out ### 5/5 — So much better!!! *2020-05-08, version 2.17.2* The new app is easier to navigate, easier to switch between personal login and business login and the update is clean and easy to read. Two thumbs way up!👍👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*