# American Heritage VideoAdvisor — user reviews

> 10 indexed App Store user reviews of American Heritage VideoAdvisor by American Heritage FCU, rated 4.60/5 from 1,168 ratings.

- Source: https://appshunter.io/ios/app/american-heritage-videoadvisor/id1533437145/reviews
- App overview in markdown: https://appshunter.io/ios/app/american-heritage-videoadvisor/id1533437145.md
- Rating breakdown: 5★ 1,004 · 4★ 61 · 3★ 20 · 2★ 14 · 1★ 69

## Most critical reviews (10 lowest-rated)

### 1/5 — I

*2026-02-19, version 1.11026*

Their Thuggish bank techniques destroyed my credit.   

I would never do business with this credit union company

### 1/5 — An hour to wait

*2025-12-26, version 1.1869*

I waited an hour for someone to come onto the call.

### 1/5 — What about Android Users?

*2023-06-08, version 1.1.634*

Is there a link for Androids?

### 1/5 — Disappointed

*2022-09-02, version 1.1.628*

The background COLOR used once logged is extremely bad: blurry to the eyes, and looks very messy, confusing, and creates an unpleasant experience USING the new app. 

Please update the background color within the app to something clearer, whiter to facilitate a better experience using the app. 

The previous app was better in background color INSIDE THE APP. The outside color before logging in is extremely nice. The inside 0/10.

### 1/5 — Video Chat

*2022-04-08, version 1.1.436*

I did not like the video chat.  It is difficult getting to speak to the same agent every time.  I was declined for a secure loan.  I have been with this credit union since 1983 and have never been denied a secure loan.  What is the risk to the credit union when I am putting up all the cash for the loan?  This is red lining at its highest level.  Even when I put up cash for a loan, the loan is denied because of the color of my skin.  This credit union is at its lowest level.  I cannot believe that I wasted 40+ years with such a racist organization.  And now, I can’t even deal with a live person.  This is totally unacceptable.

### 1/5 — Connection issues

*2021-10-08, version 1.1.436*

I’m been trying to reach a rep for 30mins now and the app won’t connect. Very troubling

### 5/5 — Great service

*2022-08-27, version 1.1.628*

All my questions were answered . Very knowledgeable and professional . Also very courteous and professional manner .

### 5/5 — Jose

*2022-06-01, version 1.1.436*

Jose was extremely persistent and patient in resolving our problem.

### 5/5 — Best Service ever

*2022-02-23, version 1.1.436*

So I haven’t seen any other bank that offers this specific service! Not to mention it actually great customer service which is something I’ll go miles for and look forward to when doing anything from getting a pedicure to online banking. It’s super fast and convenient and it’s just like getting service at the teller but faster! What a great service

### 5/5 — Review

*2021-02-05, version 1.1.333*

Pleasant and very nice manner.  Easy to speak with.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*