# American Taxi Dispatch — user reviews > 104 indexed App Store user reviews of American Taxi Dispatch by SALLY BECK, rated 2.00/5 from 281 ratings. - Source: https://appshunter.io/ios/app/american-taxi-dispatch/id698080106/reviews - App overview in markdown: https://appshunter.io/ios/app/american-taxi-dispatch/id698080106.md - Rating breakdown: 5★ 51 · 4★ 10 · 3★ 13 · 2★ 29 · 1★ 178 ## What do users think of American Taxi Dispatch? Overall sentiment: negative **Pros** - 🚀 Good service - 🚀 Great app and on-time arrivals - 🚀 Professional and hardworking drivers - 🚀 Reliable and easy to use - 🚀 Convenient app and flat rate rides **Cons** - 🐛 Buggy and unreliable app - 🔒 Security and login issues - 🔍 Outdated and lacking functionality - 🚫 Frequent app crashes and glitches - 💰 Issues with payment processing **Commonly reported bugs** - Login and password reset issues - Inability to add/edit addresses - Frequent app crashes on submission - Inconsistent and unreliable performance **Most requested features** - Support for multiple orders/bookings - Improved search and address functionality - Modernized user interface and design - Enhanced payment options and integration ## Newest reviews (10 of 104) ### 3/5 — Please support multiple orders on the app/desktop! *2025-07-17* We have a large family. When we need to travel to the airport, we require multiple cars. The phone app and desktop website does not allow you to book multiple orders and throws an error of “duplicate order” if placed on the same day. I’ve tried to “hack” it and use +/- 5 minutes of departure time to book a second vehicle, but it does not work. Single car bookings work fine. The app needs a refresh and redesign generally, but it is no frills and works generally as intended. ### 3/5 — rating drivers is broken *2025-01-03, version 4.2.8* Much improved app. Wanted to give my driver a 5 star rating but keep getting error message 1 star is required. ### 2/5 — Spotty app service *2024-09-23, version 4.2.5* Yesterday on my return trip, I wasn’t able to pay on the app which I was able to do when I left for my trip. Today I’m trying to schedule a return trip and it won’t accept my United flight number says it’s invalid when it’s not. I’ve never had these problems before on the app, but I’m getting really frustrated. ### 2/5 — New Version of this App is horrible. *2024-09-18, version 4.2.5* What used to be a nice simple app that just worked has become a complicated mess that won’t keep me logged in and requires waaaay more steps to order a taxi. Not intuitive at all. ### 2/5 — Great taxi service. Horrible app *2024-06-27, version 4.2.0* I’ve been using this app for years. Suddenly today it’s glitchy. Won’t let me sign in even after changing My password. Was able to order taxi via phone but prefer the app. Please fix ### 1/5 — Buggy and doesn’t work *2024-06-19, version 4.2.0* After 4 tries to enter my order I gave up. Restore your old App until this is thoroughly tested. It’s costing you business. ### 1/5 — Unable to login after update *2024-06-17, version 4.2.0* Good taxi service, terrible app. ### 1/5 — Error during login *2024-06-17, version 4.2.0* Unable to login to the new app ### 1/5 — Unreliable *2024-06-15, version 4.2.0* The password update function is broken. ### 1/5 — Outdated App *2024-06-09, version 4.1.61* Time to drag the app into this decade. Difficult to set up profile. Doesn’t inspire confidence in reliable service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good taxi service, bad app *2026-03-11, version 4.3.0* This app sucks like a universe of donkey c0ck ### 1/5 — Broken *2025-11-15, version 4.3.0* The ap will not let you reset your password. It does not accept any new password. It does not tell you password syntax requirements. Consequently, the ap becomes unusable. You have to call to arrange a pick up. I like American Taxi but their ap is obsolete. ### 1/5 — Least Reliable Company and App *2025-09-02* I booked two rides, both several weeks in advance. The first ride, the company cancelled half an hour out but immediately called and fixed the issue. I was a little worried, but wrote it off. My second ride was coming from the airport at night. They assigned me two cabs. One they immediately canceled, and the other was after I called the company, seeing they rebooked the wrong til ups of car. The entire time (both times) the app was glitching, and now I am stuck at the airport at 11 at nights and still have not received a new taxi assignment. We are renting a car. ### 1/5 — Can’t get it to work at all *2025-08-25, version 4.3.0* After wasting almost an hour, I still can’t get this piece of junk to work ### 1/5 — Poor app *2025-03-02, version 4.3.0* Way behind on functionality and design. The lack of tech is going to make me look for another cab company going forward. ### 1/5 — Non functional *2024-10-24, version 4.2.6* I always start by using it, and end up JUST calling dispatch. Nice taxis, drivers for the most part. APP is AWFUL ### 1/5 — Terrible app *2024-10-17, version 4.2.6* Hard to use. Nothing is ever saved. So annoying ### 1/5 — A Taxi User *2024-09-13, version 4.2.3* This AP is one of the worst. Cannot add Face ID easily. Cannot get my correct address saved so my credit card won’t work by phone. Driver has to swipe in reader and that sometimes is an adventure. Called a few times, nothing changes. Need a new AP service, this one is awful. ### 1/5 — Unreliable *2024-08-29, version 4.2.3* Updated app is a mess. Doesn’t allow you to store login info - takes forever to load. Want the old app back ### 1/5 — Major login issues *2024-08-02, version 4.2.1* The App doesn’t keep you signed in and doesn’t use facial recognition for login. Totally unacceptable on both counts. Makes app extremely inconvenient—especially when trying to order a taxi at the airport or pay online. ## Most praised reviews (10 highest-rated) ### 5/5 — Best prices and service in Chicago *2026-06-14* I don’t rate apps but a friend showed this app to me. Over a year trying to uber around the Chicago area and i’ll never use uber again. Much better prices, much better service. Wish i’d known about this sooner. ### 5/5 — Good service *2026-01-22, version 4.3.0* I’ve been using this company for years, especially on ride from and to the airport. They always come on time. Cars are clean and drivers are courteous and professional. ### 5/5 — Great App and On time *2025-12-28, version 4.3.0* App is very good, send messages for tracking and drivers arrive on time in clean cars. Price is reasonable. Only search function in app can get better ### 5/5 — Great service *2025-12-19* Love this cab service. I have been using them for over 8 years and all my rides have been from my home to the airport (or back). Professional, and hardworking drivers who care for their customers. Highly recommend this cab company! ### 5/5 — Off to Midway *2025-11-25* The car was extremely clean. The driver was on time to pick me up. However, he did not speak English but got me to the airport in a very timely manner. He was helpful with my luggage. Overall it was a very pleasant experience. ### 5/5 — Best Flat Rate ride to O’Hare hands down *2025-10-06* Clean cars & SUVs, easy app, can schedule ahead or at airport, they know when you land and text you, easy pick up outside of baggage claim, pay during or after a ride, vetted drivers, help with luggage. Highly recommend. ### 5/5 — App and service is great *2025-09-30, version 4.3.0* Great ### 5/5 — Great service from the driver *2025-09-15, version 4.3.0* But the company screwed up by drastically understanding waiting time. They should have known that it wasn't going to be 4-5 minutes. It ended up 35 minutes. ### 5/5 — They must have fixed it *2025-02-07, version 4.2.9* I came to this app about 6 months ago and it has been flawless, no fooling. Love it. ### 5/5 — New Update is GREAT!!!! *2024-07-31* The app was a little aged but now with the new update, the app works fantastically. Much easier in the eyes and seems to be working much better then the previous version. Very satisfied with the app now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*