# American United FCU Mobile — user reviews > 126 indexed App Store user reviews of American United FCU Mobile by American United Family of Credit Unions, rated 4.60/5 from 922 ratings. - Source: https://appshunter.io/ios/app/american-united-fcu-mobile/id641680787/reviews - App overview in markdown: https://appshunter.io/ios/app/american-united-fcu-mobile/id641680787.md - Rating breakdown: 5★ 766 · 4★ 73 · 3★ 20 · 2★ 20 · 1★ 43 ## What do users think of American United FCU Mobile? Overall sentiment: neutral **Pros** - 👍 User-friendly - 🚀 Convenient - 💳 Great banking experience - 🔒 Secure - ⚡ Fast and reliable - 🎨 Visually appealing **Cons** - 🐛 Frequent app updates and login issues - ⏱️ Slow performance and long loading times - 🔀 Confusing navigation and layout changes - 🔍 Limited functionality compared to previous version - 💳 Difficulty managing accounts and transactions **Commonly reported bugs** - Login screen freezes - Face/fingerprint recognition not working - Recurring issues with app crashes and freezes **Most requested features** - Mobile check deposit - Zelle integration - Customizable dashboard - Improved transaction history and categorization - Fraud prevention and dispute resolution tools ## Newest reviews (14 of 126) ### 2/5 — Update *2026-04-21, version 12.1.523* I can say this App definitely needs an Update. It’s to Bland and your not even able to see the cards u have on file or options to turn card on and off. ### 2/5 — Not User Friendly *2025-03-25, version 12.0.5907* Not user friendly at all… Really annoying to navigate, minimal customization. Interface needs to be organized better as well ### 5/5 — Great bank awesome app *2025-01-02, version 12.0.5907* Love this app it’s so easy to navigate. ### 5/5 — I think I will close. The bank *2024-12-30* I don’t understand why my account does not have Zelle option or transfer option on my account. But they claim they have Zelle? ### 4/5 — Works great! *2024-12-09, version 12.0.5907* I can do transactions quickly on the app. But must stay active. A few years ago I waited too long to visit the site and finally had to go to a branch in person to iron it out. ### 5/5 — Love it *2024-12-08, version 12.0.5907* The App is so convenient and easy to use ### 5/5 — Great App *2024-12-03, version 12.0.5907* Concise and user friendly. Thanks….. ### 5/5 — Awesome app *2024-11-23, version 12.0.5907* Great place to bank ### 5/5 — Great service *2024-11-15, version 12.0.5907* Love this credit union!! Had a bank before and wow what a difference!! Thank you. ### 5/5 — It’s great *2024-11-07, version 12.0.5907* Super convenient! Works great and fast. Not complicated! One of the better apps! ### 5/5 — Love AUFCU and its website. *2024-10-31, version 12.0.5907* Never have had an issue! ### 5/5 — Great App *2024-10-22, version 12.0.5907* Easy to use!! ### 5/5 — App review *2024-10-18, version 12.0.5907* I love the app I just wish it included the ability to deposit checks by taking a picture. ### 5/5 — Solid foundation *2024-10-10, version 12.0.5907* Easy to use and reliable ## Most critical reviews (10 lowest-rated) ### 1/5 — Better Remember Login By Heart *2025-12-13, version 12.1.512* Every time an update is done, which is roughly about every six hours. You have to re-login and face recognition doesn’t work anymore. Don’t really know what the updates actually helped just know that they’re done extremely frequently so face recognition must always be reset. ### 1/5 — New Software takes forever *2025-10-16, version 12.1.510* Every time you open this app it “updates”, which takes forever. Very annoying. Please go back to whoever was running the software before. ### 1/5 — Not impressed *2025-09-24* Updated App lacks ability to highlight fraudulent charges. There is no Fraud contact information or instructions on the site. So finding after hours or weekend is miserable to wait for next business day to either show up in person or wait for a Customer Service representative to field a call about your concern & relay to a non-customer facing fraud department for this credit union. (A branch manager advised me there are only 2 fraud people for the CU. SMH! Next issue, the way the charges are displayed on the mobile app, the information is limited. It gives you the name of the business of purchase, but if it’s a national company it gives you the HQ information for the charge information- which further disrupts a member’s ability to accurately determine whether a charge from 2 months ago is also Fraudulent because you weren’t in Virginia that day…. But I at least had the forethought to check DoorDash history to see if I ordered out that same night & I did!! This new design is like AOL technology in the age of Google Fiber. Please catch up with technology and fraud prevention assistance ### 1/5 — It’s ok. *2025-06-20, version 12.1.484* The new app offers no new features over the old one, other than looking a little different and updating almost every time I open it. I might switch to another institution as my primary bank because I’m tired of waiting for this app to update. ### 1/5 — New App is HORRIBLE *2025-05-21* The new app launched on May 21st is terrible compared to the old app! It is so much harder to organize accounts. The screen is all “white” with no color variations at all, so it is extremely hard to look at and decipher information on. There’s no more traditional “menu” and the features are hard to find and navigate. The display shows everything much larger, so less information is visible on screen at any given moment. Nothing g good about this update! Please either make some drastic changes to improve, or just go back to the old formatting in the old app! ### 1/5 — Slow *2024-11-25, version 12.0.5907* Not up to date ### 1/5 — Money transfer *2024-09-17, version 12.0.5907* Money transfer process changed not as user friendly ### 1/5 — american united, bank is terrible *2024-09-12, version 12.0.5907* app is garbage. people that work at the bank are decent on a good day, but all there policies and fees are ridiculous. definitely do not recommend ### 1/5 — Trash *2024-08-29, version 12.0.5907* The app is broken ### 1/5 — Zelle *2024-08-11, version 12.0.5812* There is no Zelle option on the app and I have needing that because the Zelle app always says there is. Where is it located. ## Most praised reviews (10 highest-rated) ### 5/5 — Accessing outside accounts *2026-07-20, version 12.1.621* Super fast and convenient! ### 5/5 — The bank workers *2026-06-06* The bank workers are amazing always looking to help and serve the members the quality of the service is 120 % always the client and members first the service the friendly smiles and the attention to detail is amazing I recommend anyone to check this credit union my credit union… ### 5/5 — How good actually is this Credit union? *2026-04-16* I’ve been with this Credit union since I was 11 yrs old, I’m 59 now! My parents ran there business through this credit union , my whole family has gotten loans , and paid them off , & business loans, there like an ok time Credit union! They have values and treat there customers like we’re valued! I don’t see myself going anywhere , so great job u guys! Keep up ur hospitality and family like service! ### 5/5 — 67 *2026-04-07, version 12.1.522* $67 ### 5/5 — App *2026-03-26, version 12.1.522* App is getting faster and more secure! Love it! ### 5/5 — Kimberly k *2026-03-18, version 12.1.520* Top shelf customer service ### 5/5 — Such *2026-03-17, version 12.1.520* Nice place to do business. ### 5/5 — Great app *2025-04-18, version 12.0.5907* Very user friendly. ### 5/5 — Charles Hearst *2025-04-13, version 12.0.5907* Do not like the authenticate feature Extra time and effort. Get rid of it. Password is enough ### 5/5 — Doug *2025-01-17, version 12.0.5907* Love the convenience of the app to be able to take care of my banking needs on the run. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*