# AmeriHealth — user reviews

> 61 indexed App Store user reviews of AmeriHealth by AmeriHealth New Jersey, rated 3.70/5 from 112 ratings.

- Source: https://appshunter.io/ios/app/amerihealth/id1112137390/reviews
- App overview in markdown: https://appshunter.io/ios/app/amerihealth/id1112137390.md
- Rating breakdown: 5★ 70 · 4★ 4 · 3★ 4 · 2★ 5 · 1★ 29

## What do users think of AmeriHealth?

Overall sentiment: negative

**Pros**

- 👍 Easy to access information
- 👍 Convenient bill payment
- 👍 Helpful for medical planning
- 👍 Good for on-the-go information

**Cons**

- 🐛 App doesn't work
- 🐛 Login issues
- 🐛 App crashes frequently
- 🐛 Broken links for services
- 🐛 Inability to access benefits/information
- 🐛 Broken homepage display
- 🐛 Cannot sign in
- 🐛 Services don't work
- 🐛 Cannot view account to pay bill
- 🐛 Have to keep changing password
- 🐛 App keeps closing
- 🐛 Defaults to non-working browser
- 🐛 Cannot use Face ID/passkey/OTP for login
- 🐛 Generic login error messages
- 🐛 App crashes or doesn't open
- 🐛 No way to communicate with customer service via app
- 🐛 Cannot connect fitness apps
- 🐛 App is constantly down or crashing
- 🐛 Ineffective login process
- 🐛 Keeps going back to sign-in page
- 🐛 App no longer opens after update
- 🐛 QR code login inconvenient
- 🐛 Terrible login process
- 🐛 Not user-friendly for phones
- 🐛 App is not working
- 🐛 Spins and spins, cannot log in
- 🐛 Cannot log in with newly created credentials
- 🐛 Logging in has become problematic
- 🐛 Cannot pay premium within the app
- 🐛 App won't add card to Apple Wallet
- 🐛 Useless for finding doctors/providers
- 🐛 Dead link for medical provider search
- 🐛 Cannot pay bill through app
- 🐛 Cannot register on the app
- 🐛 Blank pages when clicking buttons
- 🐛 UI rendering issues
- 🐛 Developer support link leads to 404
- 🐛 Cannot pay bill on the app
- 🐛 Error message when opening app
- 🐛 App is unsupported/not in service
- 🐛 Cannot open updated version
- 🐛 Cannot check off terms and conditions
- 🐛 Unable to accept terms and conditions
- 🐛 Cannot click agreement checkbox
- 🐛 Payment system doesn't work
- 🐛 Procedure Cost Estimator doesn't work
- 🐛 System doesn't accurately track payments
- 🐛 No payment confirmation
- 🐛 Cannot see payment history
- 🐛 Search element needs upgrade
- 🐛 App needs upgrade and bug fixes
- 🐛 Achieve well-being section has defects
- 🐛 ID card not available after sign-in
- 🐛 Find a provider feature is down

**Commonly reported bugs**

- App doesn't work
- Login issues
- App crashes
- Broken links
- Cannot access benefits/information
- Broken homepage
- Cannot sign in
- Services don't work
- Cannot view account
- App keeps closing
- Defaults to non-working browser
- Login methods fail (Face ID, passkey, OTP)
- Generic login error messages
- App crashes or doesn't open
- Cannot connect fitness apps
- App is constantly down or crashing
- Ineffective login process
- Keeps returning to sign-in page
- App does not open after update
- QR code login issues
- Login process is terrible
- Not user-friendly for phones
- App is not working
- App spins endlessly
- Cannot log in with newly created credentials
- Logging in is problematic
- Cannot pay premium within the app
- App won't add card to Apple Wallet
- Useless for finding doctors/providers
- Dead link for provider search
- Cannot pay bill through app
- Cannot register on the app
- Blank pages when clicking buttons
- UI rendering issues
- Developer support link is 404
- Cannot pay bill on the app
- Error message on opening app
- App is unsupported/not in service
- Cannot open updated version
- Cannot check off terms and conditions
- Unable to accept terms and conditions
- Cannot click agreement checkbox
- Online payment system doesn't work
- Procedure Cost Estimator doesn't work
- System doesn't track payments accurately
- No payment confirmation
- Cannot see payment history
- Search element is poor
- Achieve Well-being section defects
- ID card not available
- Find a Provider feature is down

**Most requested features**

- Allow messaging with customer service
- Contact tech team to resolve fitness app connection issue
- Fix QR code login process for single-device users
- Implement password or fingerprint login
- Offer 'enter code texted to you' verification
- Allow payment of bills through the app
- Add option to pay with debit card
- Improve search functionality for medications/providers
- Add automatic payment or scheduled payments
- Improve UI polish
- Fix UI rendering issues on iPhone 11
- Provide a working developer support link
- Add payment history
- Clarify amount due
- Improve online payment system
- Fix 'Achieve Well-being' section calendar/date input
- Improve ID card accessibility
- Fix 'Find a Provider' feature

## Newest reviews (17 of 61)

### 2/5 — Needs to be better

*2025-01-01*

More than half the time I can’t even sign into the app/account. That needs to be fixed.

### 1/5 — App is constantly crashing

*2024-02-15*

App is constantly either down or crashing unexpectedly.

### 1/5 — Login

*2024-02-01*

This website stands alone in being ineffective when one tries to login.  I have not ever experienced this much trouble in any other website.  Both thumbs down!

### 1/5 — Doesn’t work

*2024-01-17*

Won’t even let me sign in. Keeps going back to the sign in page

### 2/5 — App no longer opens

*2023-08-09, version 8.0.2*

After the most recent update the app will not open. Iv tried tapping the app , going to the App Store and taping open and nothing happens. Very frustrating. Please fix

### 1/5 — Upgrade

*2023-06-14, version 8.0.0*

Having just been forced to upgrade to latest version, exactly how would you like a user to scan a QR code during the login process with only one device?

### 1/5 — App works sometimes

*2023-06-02, version 8.0.0*

You make billions of dollars, why is your app this bad? 
There is no excuse.

### 1/5 — Terrible login

*2023-05-31, version 8.0.0*

It won’t let you log in with just your password or fingerprint. You need to scan a QR code with your phone (when trying to log in on your phone; are they idiots?). Or you have to get an “external key,” like a usb. They really didn’t make this user-friendly for phones. Might as well just open the browser and go through the process of logging in there. They could have gone the “enter the code texted to you” verification route, but I guess they want to be different. Kind of like how iPhones discarded the headphone jack. Different does not guarantee good.

### 1/5 — Fix it

*2023-05-27, version 5.22.6*

Not working 🤬😡

### 1/5 — Blows

*2023-05-16, version 5.22.6*

Blows

### 1/5 — Continues to be a disappointment.

*2022-05-22, version 5.14.11*

Whenever I open it, it spins and spins and spins and I can never log in. The website is not much better. If this is the level of tech provided, it leaves me with deep concerns on how they will follow through with coverage…..

### 1/5 — Cant even log in

*2022-03-01, version 5.14*

Wont accept my “just created on website” amerihealth log in credentials. Gives error “Credentials required, please enter the required details”. Incredibly unhelpful and about as basic an issue as you can have?

### 1/5 — Patient Abuse

*2022-02-23, version 5.14*

Used to work “ok” but now just logging in has become problematic

### 2/5 — Can’t pay premium within the app

*2021-11-21, version 5.11*

This app directs me to oracle when I click the pay my bill button- Oracle requires a company name to create a login- this is a personal policy!
Confusing

### 1/5 — Doesn’t work

*2021-10-16*

You’d think that an app for health insurance would include some type of functionality. WRONG. They promote telemedicine but the link doesn’t work. Try to find a doctor, hospital, or specialist, not happening. Try to find an email or phone # to customer service? Nope. The message says to refer to your ID card. This has to be the most useless app ever.

### 2/5 — Works well sometimes

*2021-06-10, version 5.11*

Only once in a while when I really need to use this app it give me an error message. I understand there was an update a few days ago, but since then the app hasn’t worked for me.

### 2/5 — Useless to find doctors

*2021-05-22*

The most important tool would be to identify doctors in your plan network. Unfortunately this doesn’t work and the hyperlink is broken when redirecting. So it’s basically useless unless you checking how much money you’ve already spent.

## Most critical reviews (10 lowest-rated)

### 1/5 — App doesn’t work

*2026-01-22*

App doesn’t work .

### 1/5 — App is Nonfunctional

*2025-02-27*

This app is so horrible. It literally doesn’t work. You won’t be able to access any benefits or information through it because the only thing the app ever displays is a broken homepage. What an atrocious experience. All health insurance companies continue to extort and torture their clients/hostages but can’t even provide a usable product or experience.

### 1/5 — Login

*2025-02-12*

Can’t login into the app 🤬

### 1/5 — Bug problems

*2025-02-09*

The app looks ok, but all services don’t work. You can’t do anything

### 1/5 — Rsk

*2025-01-29*

App never works! I can never sign in no matter which way I try! Very frustrating! One star is being kind….too bad zero stars is not an option.

### 1/5 — Horrible

*2024-12-13*

App is equally as bad as the ins itself. Cant view account to pay bill online. Have to keep changing password just to log in. App keeps closing

### 1/5 — Would rate 0 if possible. Can’t even log in

*2024-12-03*

This app is atrocious and everyone should request for their employers to switch to a competitor. 
The app doesn’t have its own login system so it defaults to a pop up internet browser which simply doesn’t work. 
Can’t use Face ID to log in. Can’t remember from passkey, it doesn’t accept the OTP. Somehow, if you can get through the login and enable OR disable biometrics and return to the app page, it won’t accept and will give a generic message about not being about to login. Over and over.

### 1/5 — Worst App ever

*2024-08-24*

I have this app on my iPad and my phone ,on both devices it either crashes or it doesn’t open at all . I deleted and reinstalled but it just keeps on doing the same thing.

### 1/5 — Restrictive

*2024-08-07*

Though the app is informative there is no way to have communication with customer service but on the phone during specified hours. They have a message service for a nurse but NOT customer service. I don’t have the time to be on the phone for 40min at work when phone hours are available. Wasteful amount of time.  Allow messaging with customer service.

### 1/5 — Can’t connect my Fitness Apps

*2024-03-28*

I’ve been trying to connect my fitness apps for weeks to no avail. The app opens a green page and an error message pops up telling me that I’m unable to connect. I called customer service several times.  The reps are helpless as they simply parrot the messages provided by their technical team. Why advertise a capability that doesn’t work??? I would really like to take advantage of the health tracker!  Can someone on the tech team contact me to help me resolve this issue??? The customer service reps have been as good as they can be, but they’re helpless with resolving the issue. One even called me back to see if the issue was resolved. Nope!

## Most praised reviews (10 highest-rated)

### 5/5 — Thank you

*2025-06-02*

I appreciate the new update—thanks for caring for your customers!

### 5/5 — Great app, however…..

*2021-11-05, version 5.11*

It’s a great app. However, it won’t add my card to my Apple Wallet and it is very frustrating. Please help with this

### 5/5 — Easy to use!

*2019-12-10*

I appreciate how easy it is to access my information, pay my bill, request EOB. I love having the info at my fingertips.

### 5/5 — Great Medical Planning!

*2019-08-11*

This app helps plan and build medical records and helps with medical insight.  It could be used to help set you up long term with a medical doctor, or can be used fast. on-the-go.  Doctors these days, let me tell ya... :-/

### 5/5 — Ease of use

*2019-02-22, version 5.2*

Nice addition to my computer site. Works well

### 5/5 — All the Essentials

*2017-12-28, version 4.1.1*

This app gives you all the essentials and them some to manage your health plan. Paying your premium is streamlined and convenient. Great execution!

### 5/5 — Great app

*2017-04-26, version 3.3*

I have been using the app for a little while now and has been working out great for me.

### 5/5 — Love this App

*2016-08-24, version 3.0*

This app is a perfect addition to the information I all ready know about my health insurance. It has all the info I need and is very helpful!

### 4/5 — It’s easy to use and access, ok

*2021-09-04, version 5.11*

Good information in all application

### 4/5 — great app

*2020-01-20, version 5.5*

UI is a bit unpolished but the features work as intended

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*