# Ameris Bank Personal Mobile — user reviews > 54 indexed App Store user reviews of Ameris Bank Personal Mobile by Ameris Bancorp, rated 4.80/5 from 30,211 ratings. - Source: https://appshunter.io/ios/app/ameris-bank-personal-mobile/id704720989/reviews - App overview in markdown: https://appshunter.io/ios/app/ameris-bank-personal-mobile/id704720989.md - Rating breakdown: 5★ 27,050 · 4★ 1,997 · 3★ 571 · 2★ 181 · 1★ 412 ## What do users think of Ameris Bank Personal Mobile? Overall sentiment: neutral **Pros** - 🔒 Robust security features - 👍 Easy to use and navigate - 🚀 Seamless mobile deposit - 👍 Intuitive personal finance tools - 👍 Excellent customer service **Cons** - 🐛 Frequent login issues - 🐛 Unreliable mobile app performance - 🔒 Excessive security steps to access account - 🐛 Inconsistent mobile deposit experience - 🐛 Lack of visibility on pending transactions **Commonly reported bugs** - Face ID/Touch ID frequently stops working - App forces re-login even when credentials are saved - Mobile app fails to load or function properly when not on WiFi - Zelle integration issues prevent access to received payments **Most requested features** - Ability to view account and routing numbers in the app - Add nickname support for payees - Improve mobile deposit process with automatic photo capture - Provide a 'Pending Deposits' or 'Deposit History' section in the mobile app - Enhance the budgeting tools with more flexible monthly adjustments ## Newest reviews (15 of 54) ### 4/5 — Great, but needs a tweak *2023-03-20* This is is fairly easy app to use. My only complaint is that when you view your payees, there is no allowance for a nickname. For instance, if you have several credit card payees, often times they don’t have the obvious name you see on the actual card, such as a gas card like Chevron. It’s because these cards are not issued by Chevron, but rather an underwritten credit issuing company such as Elan, etc…Therefore, you either need to commonly know the underwriters name in your memory bank, or you have to spend the extra time verifying that you are paying the card balance you mean to pay. ### 3/5 — eh *2022-01-18, version 5.0.0.1683* Eh, this app could use more fixing. I really find it frustrating when im trying to pay my bills and I cannot access my account for some odd reasons! Even when i go online it still doesnt work. Then i have to wait on call just to see if i have the amount of money i need so that I can pay bills. If you cannot make it possible that i can access it at all times regardless if you are updating it, then what’s the point of having it? ### 3/5 — Terrible, not user-friendly app *2021-10-22, version 5.0.0.1683* This app is terrible and not the least bit user-friendly! Had to uninstall prior version 4 and reload to version 5 since the app did not update on mobile phone. Tried performing a mobile deposit and had the hardest time finding where to perform the deposit in the app. Once figured out where to do the mobile deposit, after submitting the mobile deposit, did not see a ‘pending’ submission for the amount deposited within the mobile app. However, when checked the desktop version, immediately saw pending amount deposited. Why are recently deposited items not available for viewing/confirming in the mobile app but ARE avail in the desktop version? The developers for this mobile app need to add a “Pending Deposits” or “Deposit History” section to the mobile app so users can see what was just deposited, as we can do with the desktop version! Also the developers need to make the overall navigation of the app MUCH more user-friendly and provide more detailed sections within the app so we can better know know where we need to navigate to! As a customer who uses both SunTrust + Ameris Banks, I can personally attest that the SunTrust app is WAY way more user-friendly to use and navigate than the Ameris app! Hope the developers read this and greatly improve the Ameris app soon! ### 4/5 — Overall good *2021-08-09, version 5.0.0.1683* Overall good app with several helpful features. Easy to deposit checks, use Zelle, check balances, and make transfers. Also has budget capabilities in the personal finance section; I was initially very excited about this, but this feature needs some improvements. For example, when budgeting changing an amount will change it across all months for the year (rather than letting you adjust for the month, which is highly impractical). Ameris Bank, please update this; it would be a great improvement! ### 5/5 — Great bank *2021-06-16, version 5.0.0.198* Everything is very helpful in each location I’ve been to. Extra help when needed. Been a great experience moving from other banks. Thanks ### 5/5 — Outstanding *2021-06-09, version 5.0.0.198* During my life I have had occasion to deal with many businesses and several banks. Ameris Bank is outstanding in customer service. Not only are they available but, when speaking to a customer service representative is required, such a representative is always available and always helpful. I cannot recall a time that I have called Ameris bank and did not get my problem solved on the first telephone call. ### 5/5 — Easy to navigate *2021-03-20, version 5.0.0.198* Took about 10 minutes to figure out everything I needed to use. Transfers to different accounts is simple and activity is shown clearly. ### 3/5 — What it needs *2021-03-10, version 5.0.0.198* We need to have out credit cards as an account . Also subtract each action and have a total of what’s in the account after each transaction. Really need to compare what Ameris has with what bank of a America has. There app is really good. Thorough. Thank u hope some changes are made ### 4/5 — Picture capture *2021-01-02, version 4.6.5.1199* My Merrll Lynch account has a function of the camera where once the check is correctly in the frame the camera automatically snaps the picture. That way you always know it is framed correctly. Easy software change. That would be a nice upgrade. ### 4/5 — Bob’s Comments *2020-12-07, version 4.6.5.1199* I like the Ameris form of modern banking, with a few shortcomings. 1 - I use my Apple smart phone virtually exclusively for my banking and, for the most part, really like it. However, not only do I find your fonts very small for a person my age (75), but often the information within does not clearly tell me where the money went. I use the phone for my banking as opposed to a checkbook where I write things in ink, but I’m often left without clarity on who got my money. 2 - When I write a check, as opposed to an electronic payment, I get the basic information right away, but it may be two or three days before I can see a picture of the check so I can tell to whom I sent that money. Why can I not see that information right away? Is there a way I can maintain the picture of the check that I sent to you on deposit? There is more, but I will hold that till later. The best to each of you and stay safe … Bob ### 5/5 — Mobile Deposit Improvements *2020-11-29, version 4.6.5.1199* AMERIS need to review the Mobile Deposit used by Bank of America. It automatically takes the photo once Check is within lines, etc. otherwise AMERIS mobile app is great. ### 4/5 — Money transfer *2020-11-16, version 4.6.5.1199* Being over 65 .... I try to keep up with phone and computer skill. Had not needed to do a balance transfer on line for more than 6 months. It took me 2 days... I found the Directions to be lacking in being Very clear on prompting me to the Next step. It even took me awhile to find the transfer location part of the Application.? The best Language would be..... continue here with arrow. Or proceed to finish your transfer... thank you ! ### 4/5 — Weak features *2020-11-07, version 4.6.5.1199* We’re almost in 2021 , this app should be wayyyyy better , when I look at apps like chime for example all that comes to mind is WOWwww someone really put thought into this. When I log in to my Ameris account my first thought is what I’m the world is this ??? 1998 are we running windows 95 please UPDATE I love your logo lol it’s the only reason I bank with y’all. Yes I said it it’s because of your LION 🦁 fix the app make more modern ### 5/5 — phone app *2020-10-30, version 4.6.5.1199* My only concern is that I use the Face enabled option and it works sometimes and other times I have to reload my user name and password manually. If there is a maximum time to use that option before you have to re-enter it- no one has mentioned this. Please advise. ### 5/5 — Ameris app *2020-10-13, version 4.6.2.158* Reasons for a 3 star. App constantly makes you go through the steps as if it’s the first time you’ve ever used it. App makes you type password instead of using the touch function, even if you turn it on. Reinstalling the app does not fix any of these issues. It’s a hassle to constantly go through steps you have already done repeatedly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still Can’t Use My App. - UPDATE *2023-04-15* Every time I try to log into the app on my phone it says my credentials can’t be authenticated and to contact customer support. I’ve contacted them 10 times and still nothing! However, I downloaded the app on my iPad and no issues but who carried their iPad everywhere. For the love of GOD get this fixed. Mobile banking is a huge necessity in my life and I am getting very close to moving to another bank because of this issue. UPDATE I still can’t get the app to work. Still getting the same error message. I’ve called the bank dozens of times (no joke dozens) and not one person knows what’s going on. They keep saying they are turning it over to IT and still no answer this is getting old. I don’t have an Ameris Bank near me so not being able to use the mobile deposit is a big issue. Please someone fix this. ### 1/5 — Useless *2022-11-12, version 5.0.10.144* I am so disappointed in Ameris, which used to have amazing customer service. This is, in part, because of this app that makes logging in an hour long process. Calling is equally nightmarish. What other bank is completely unavailable after 4 or 5 pm? Representatives should be available on phone beyond regular walk-in banking hours. And if you haven’t memorized your entire account number you can’t even get your balance on the phone!! There is no option to enter your debit card number or your social or anything else to access this basic info. I’m absolutely shocked at how accessible information is. I expect a heck of a lot more from the great bank Fidelity was. ### 1/5 — Unusable. Stupid. Fix it already. *2020-09-01, version 4.6.2.158* You type in your login and password and instead of taking you into the app, it redirects you as if you are setting up a NEW mobile account... asking you first for your email. You have no option other than to type in an email address or close the app. Of course, it immediately gives you an error message saying “that email has already been used”... Well, yes, duh. That someone is me... because I already have an account and I already typed in my login and password and now you keep telling me my only option is to set up a new account. Every. Single. Time. You would have thought after five months, they would have worked on this and fixed it so that people can use the app again since the merger. I have uninstalled it and reinstalled it three times. Still does the same stupid thing every time. Seriously about to change banks just so that I can go back to being able to use mobile banking and do mobile deposits like I always did before with Fidelity with NO ISSUES!! Why not just fix the glitch????? ### 1/5 — Horrible app *2020-08-21, version 4.6.2.158* Let me tell u this. If you give me an app to keep my banking information private then u should allow me to enter the app. Its been month since i’ve been able to enter the banking app while i can go online and enter easily. It lets me in but soon then and there just kicks me out. Honestly is the most horrible bank ever and the funny thing is that no one can help with the issue. It’s really tiring that i can’t even access my own account. ### 1/5 — Horrible *2020-08-19, version 4.6.2.158* This is the worst banking ap I have ever dealt with! I am a career banker with over 39 years in the industry. Being in upper management at retirement I was in the midst of growth and modern changes including mobile banking. I am surprised that an institution growing as Ameris is would tolerate this ap. Any time I want to check balances or transaction I have to delete the ap and add it again and then log in. The face time has never worked. BEWARE of the mobile deposit!!! It will tell you the deposit has been accepted and approved then the next afternoon you get an email saying it’s been declined. Don’t shred the check too soon like I did. They could care less! I’m moving this account as I text. ### 1/5 — Lacks functionality of online banking app - what’s the point *2020-06-05, version 4.6.2.158* When Ameris Bank formed after merger/acquisition of Fidelity, I thought it would simply be a matter of time when the app improved. Initially it lacked the ability to see my account number in the app - no big deal, I just had to open my password app which where I also stored it. And external transfers were missing - a problem but I could open up a browser and do it from their website. Now it appears that the bill pay within the app has disappeared - so what’s the point of a mobile app if it does not function as a mobile online banking app. I should either use their website all the time but it’s not all mobile optimized or use a bank that works the way one expects. ### 1/5 — Needs major improvements *2020-03-13, version 4.6.2.158* Fidelity app was way better. Coming from Fidelity, this app doesn’t even compare. I mean it doesn’t even show you you’re running balance or anything smh. This app has been out for how long now and no improvements have been made to improve the user’s experience lol how considerate. From Fidelity to Ameris this has been a terrible transition. If you can’t bring back Fidelity, the least you can do is bring back their app features or at least the simple ones to make our banking experiences more pleasant and efficient. ### 2/5 — App never works. *2021-03-25, version 5.0.0.198* Ever since the merge I have not been able to use Touch ID. But that’s okay. However today someone had to send me money through zelle. The only way for me to get it was for zelle to be in my mobile Ameris app, which it wasn’t, even though it was updated. So I uninstalled and reinstalled. Now I cannot even get into my account. It wants me to enroll my phone number, which it won’t accept, because it is already enrolled!! ### 2/5 — Great when it works *2021-03-16, version 5.0.0.198* I had never had any issues with the app until about 9 months ago but it hasn’t worked properly since. I was signed out of the app and could not access anything even when entering log in. I deleted the app and reinstalled hoping that would resolve the issue. Unfortunately that also didn’t work. The app kept refusing access saying the phone number was already tied to an account. Eventually this issue resolved however I still have to manually log in every time I access the app. Face ID will not work nor selecting the save info option. It’s not any easier to use than bookmarking the website and using that to access account. I do like the deposit feature. It makes things easier than having to find time to get to the bank. ### 2/5 — Rarely works *2020-10-05, version 4.6.2.158* I check my acct with this app about 4-5 per week but I typically have trouble with not being able to sign about 3 out of 5 times. I have a new phone & had my provider check to make sure everything was ok & it is. I’ve had my ameris acct for about 5 years & nothing has changed but it usually tells me “we are currently unable to process my request” it’s VERY frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Updated app *2023-11-18* Can’t figure out how to fix but ever since I updated the app recently it has been so hard to get in. They make you actually login now then do a security number then the Face ID. It’s too much just to get in to my account. The old one would just let me do my Face ID and I would be logged in. I understand security but three different steps just to log in is excessive ### 5/5 — Security First *2023-05-09* Love how Ameris Bank takes the security of accounts very seriously. They’re vigilant with anything that looks suspicious. They have caught attempts at fraudulent activity using our debit card numbers several times. Love the way alerts pop up to let us know immediately when something has been detected. We feel confident banking with Ameris. ### 5/5 — PROBLEMS *2022-06-26, version 5.0.10.144* In my experience , when it fails to function is most often on a weekend when customer service cannot be contacted. Not only will it not open using facial recognition, but entering the password doesn't work either. Very frustrating. When it is functioning tends to be a little slow. ### 5/5 — Absolutely Top Shelf Seevice *2022-03-10, version 5.0.10.144* They know me. They actually know who I am! They treat me like I’m the person I am. I even have a personal banker. And, I was called last week when someone noticed something happening on one of our accounts that was out of the ordinary. Identity thief cut off at the pass! Just like that! Incredible. This is what banking is supposed to be. ### 5/5 — Best Online App *2022-03-02, version 5.0.10.144* Since Ameris Bank took over my Account from another bank i have been continually impressed. The transfer was seamless. The customer service has been excellent. The online app is so intuitive and easy to use. ### 5/5 — Online Review *2022-02-21, version 5.0.10.144* This app is easy to use & has just about everything you need as far as bank apps go, but there are a few things I miss from the old Lionbank app that I wish it still had. But that the way of life in general there is away something more to want, you just have to go with what you have in most cases. ### 5/5 — Mobile Deposit Ease: *2021-11-13, version 5.0.0.1683* I was in a hurry to get this check into my account. This was the very first time that I had deposited a mobile check into this bank. It took me less than three minutes. I was finished and ready to do my next task. Thank you, Ameris Bank for going a step further to make it easy. James Chavous ### 5/5 — Ameris app *2021-09-23, version 5.0.0.1683* This app is definitely user friendly and easy to use and understand. Nothing too complicated. Thank you for helping to make one small thing in life easy. ### 5/5 — Great App and Bank *2021-08-12, version 5.0.0.1683* When we was planning our move to Indiana for 6 months of the year we started looking for a bank that did business in both Florida & Indiana. Didn’t really like the options so we decided to just keep Ameris as our bank. With their bank app it has been so easy to take care of our business. Love it. ### 5/5 — Never a problem and love the mobile app *2021-07-30, version 5.0.0.1683* I have never had a problem with the mobile app. I seldom go to my computer now for banking. I use facial ID (love it!). No problem at all. I would not want to ever go back to having to go to computer to do everything I do with banking. Only time I have to use on line banking is for funds transfers. As for customer service at bank it has been exceptional. Course I rarely have to go to the bank now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*