# Ameritas Benefits — user reviews > 64 indexed App Store user reviews of Ameritas Benefits by Ameritas Life Insurance Corp., rated 1.80/5 from 131 ratings. - Source: https://appshunter.io/ios/app/ameritas-benefits/id6470936282/reviews - App overview in markdown: https://appshunter.io/ios/app/ameritas-benefits/id6470936282.md - Rating breakdown: 5★ 23 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 100 ## Newest reviews (16 of 64) ### 1/5 — Mal servicio *2026-02-01, version 1.19* Terrible servicio, he tratado de comunicarme con ellos, he dejado mensajes y no responden ### 1/5 — HORRIBLE *2026-01-29, version 1.19* YOU CAN NEVER LOG IN!!!!!!! ALWAYS SAYS MY PASSWORD IS WRONG NO MATTER WHAT I DO!!!! Just another example of how insurance companies and con artists and crooks. ### 1/5 — Terrible *2026-01-23, version 1.18* Terrible app, if you are even able to log in without having to reset your password every time or multiple times. Finally if you get into the app it will crash out a couple minutes into it and have to redo the whole log in reset password or be locked out and have to unlock first. So frustrating makes me want to cancel my entire insurance plan which is terrible also. Seems as though they don’t want you to log in your own account and see how they don’t cover anything! ### 1/5 — App always down *2026-01-13, version 1.18* They need a bug fix to fix their bug ### 1/5 — App doesn’t open *2026-01-06, version 1.17* You enter your user name and password and are greeted by a blank screen ### 1/5 — APP DOES NOT WORK! *2025-12-31, version 1.17* App used to work fine now whenever it opens it say’s to update the app but when I click update there is ZERO update on the store only saying to open the app which creates an infinite cycle of bs ### 1/5 — Buggy, barely functional *2025-12-20, version 1.17* Just downloaded and installed it. Setting up your account is buggy requiring multiple extra taps for no apparent reason. First time logging in, I tried to view my account info and just got the never-ending spinny wheel. Closed out the app, tried again, and was directed to a black screen with no way back, so force quit the app again. Third time, it seemed to work, I could see my benefits, but then I tried the “add my card to wallet” function and that gave an error as well, so big failure for a company that makes billions of dollars off of people’s fear and desire to not suffer or die from an injury or disease. ### 1/5 — App never works *2025-11-10, version 1.16* The app never works for me. Keeps telling me my user name or password is wrong. I've changed my password 3 times today and it still isn't working. It works on a browser but not on the app. Had this problem before as well. ### 1/5 — Mhm *2025-11-01, version 1.16* Thanks for the notification that you were gonna double charge when my bank texted me of the transactions. I started to freak out and had to go look that you charged me for November and December when I pay by the month. ### 1/5 — Useless App *2025-09-24, version 1.15* App keeps notifying me my login credentials are wrong and AGAIN have to reset OR create a new account. ABSOLUTELY USELESS!!! ### 1/5 — Downloaded already wants an update *2025-09-20, version 1.14* I downloaded this app in order to access my dental coverage. As soon as I clicked open the app it’s requesting an update, but I just downloaded it. ### 1/5 — Utterly Useless *2025-09-08, version 1.14* What an absolute joke of an app. Instructs you to update or apologizes for the app being unavailable at this time every time you open it. Do yourself a favor and only use the website! Doubt they’ll ever fix this garbage app and instead post generic responses to poor reviews. ### 1/5 — App not working for month! *2025-08-28, version 1.14* I highly recommend you to look for a different insurer. For a whole year they can’t fix their app and website, you can’t even access it properly. Scam company. ### 1/5 — Website & App Not Allowing Users To Sign Into Accounts *2025-08-07, version 1.14* This is honestly ridiculous. I can’t sign into my account online. I’m told to try using the app and the app doesn’t work. What happened? Because I was able to log into my account a few months ago. I have automatic payments set (thank god), but I need access to info about my plans ASAP and can’t get any immediate access? Judging by other comments, this has been a prolonged issue. What is going on? ### 1/5 — Terrible App *2025-07-13, version 1.12* I cannot get into the app or the website. The app keeps saying update(there is no update available.) The website says “This application is temporarily unavailable.” ### 1/5 — Impossible to use. *2025-07-09, version 1.12* It won’t recognize newly reset passwords, won’t send password reset emails. Who built this app in 2025?? ## Most critical reviews (10 lowest-rated) ### 1/5 — 15 CHARACTER PASSWORD ARE YOU NUTS *2026-07-20, version 1.24* WHY THE HELL DO I NEED A 15 CHARACTER PASSWORD FOR MY DENTAL INSURANCE ACCOUNT? ### 1/5 — Terrible *2026-07-16, version 1.24* Unable to register even with correct otp ### 1/5 — Worst app development ever *2026-06-03, version 1.23* How many times do you need a dang passcode?!? Registering already had me do it 6-7 times then you gotta do every time you log in, then you gotta have a 15 character password that needs to be reset every time such a stupid app you IT needs to get it together I don’t even know why there’s 2 stars should be zero ### 1/5 — Terrible *2026-05-20, version 1.22* Never can get on the app! Totally frustrating ### 1/5 — I’ve never rated an app *2026-03-12, version 1.20* But this one deserved a 1 star rating. It serves no purpose. There is never a way to successfully log in. There’s ALWAYS a bug or a “we’re sorry” message ### 1/5 — Dental vision hearing insurance *2026-03-04, version 1.20* Don’t get this insurance they just take your money n basically ur paying them to review (just looking at it ) your dental, vison, hearing n don’t pay anything I cancel my first month I DO NOT RECOMMEND ### 1/5 — No ID card *2026-03-03, version 1.20* I downloaded it for an ID card and the app says it can’t be used for IDs. There is a tab for IDs but it doesn’t work for me. ### 1/5 — Trash app *2026-02-24, version 1.20* It’s like going down a rabbit hole. It’s such a task just to login. My dental and vision are not linked AGAIN making it cumbersome to pay premiums in one place. ### 1/5 — Frustrating Ameritas App *2026-02-23, version 1.20* Ameritas is by far the worst working app. Everyone involved needs to be fired. Every the representatives are lacking knowledge. Fire them too! ### 1/5 — App sucks *2026-02-16, version 1.20* It’s not even working for me ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-07-30, version 1.13* Facial recognition is nice enhancement ### 5/5 — Exceptional App *2025-04-29, version 1.11* This app is super user friendly. I was able to find my ID card right away. The app is simple and not overwhelming. It has exactly what I need. ### 5/5 — Solid app *2025-01-29, version 1.9* The app did everything I needed. The user experience was solid and I was able to quickly get my id card and see where I am at with my benefits. Ameritas has been a great dental insurance for the family. ### 5/5 — Easy to use *2024-08-27* Quick and easy access to my ID card and other useful information. ### 5/5 — Great App! *2024-08-19* Easy to find my ID cards, easy to use, overall great app! ### 5/5 — Updated App- Works Great *2024-08-17, version 1.8* The new app works great!!! Easy to use. I needed to find my dental card for a recent appointment and I was able to find it very quickly. Ameritas updated the app from the first version and it has been very helpful. Thank You ### 4/5 — Nice improvement *2025-12-15, version 1.17* Really appreciate the addition of ID cards & ability to add them to my wallet. I would love the option to share the card to my dependents for them save in their wallet. ### 3/5 — Get the job done, but barely *2026-03-10, version 1.20* Here’s a list of things that need to be fixed in the app: - form focus at signup: while selecting different things during sign-up, the focus keeps errantly shifting to the top - form fill keyboard: after typing on the keyboard to fill input in a form, tapping on a form button only leaves the keyboard, you have to click on the button again for it to activate - autofill password: edge-case ,but since I had already saved my password with iOS, filling out the “set password” didn’t select the right input box (only ever selected the first box) - EOB email: doesn’t work ### 2/5 — Site access is awful *2025-07-13, version 1.12* At this point, I don’t even know I’m still insured because I can’t get on their site to pay my premium! every month! Looks like I’ll be purchasing new insurance somewhere else and requesting a refund from this company! ### 2/5 — Does not support dental info *2024-07-26, version 1.8* Selecting dental details shows a blank screen on iPhone12 mini. Otherwise vision is OK. Needs more testing before releasing to the App Store 🙁🥲 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*