# Amex GBT Mobile — user reviews > 187 indexed App Store user reviews of Amex GBT Mobile by GBT US LLC, rated 4.10/5 from 1,101 ratings. - Source: https://appshunter.io/ios/app/amex-gbt-mobile/id1060503002/reviews - App overview in markdown: https://appshunter.io/ios/app/amex-gbt-mobile/id1060503002.md - Rating breakdown: 5★ 751 · 4★ 91 · 3★ 53 · 2★ 29 · 1★ 177 ## What do users think of Amex GBT Mobile? Overall sentiment: negative **Pros** - 🚀 Prompt response - 💡 Efficient chat support - 🚀 Helpful notifications - 👍 Organized travel details - 👍 Useful mapping feature **Cons** - 🐛 Login issues - 🐛 Chat functionality problems - 🐛 Unstable app - 👎 Lack of booking capabilities - 👎 Unhelpful customer service **Commonly reported bugs** - App crashes on startup - Login credentials not working - Chat messages not updating - Trips not loading properly **Most requested features** - Add ability to book travel - Improve chat experience - Implement dark mode - Better sync with existing accounts ## Newest reviews (19 of 187) ### 1/5 — Zero stars *2026-03-30, version 5.37.0* Worst app ever, can’t do anything in it and online agents useless. Similar to their phone service, horrible experience ### 1/5 — Worthless company worthless app *2026-03-21, version 5.37.0* Amex is useless. They don’t know travel rules, lie to you constantly while trying to delay tickets so the class you’re entitled to is sold out. The chat function is awful and constantly just closes. ### 1/5 — Can’t even register *2026-03-11, version 5.36.0* I can’t get past the first part to register so can’t wait to see how the other part of the app works !!! ### 1/5 — Too complicated and unhelpful if you need help in real time *2026-03-09* Too complicated as a travel manager. Multiple platforms that doesn’t work well with each other. if you need help real time they are very hard to reach. And if in the lucky chance they answer, 90% chance they couldn’t help you anyway. If you need to cancel a travel, you will need to cancel on different platforms. Also have a bug that couldn’t see some part of my travel reservations. ### 1/5 — Unable to type password *2026-02-28, version 5.36.0* The app leads one down the logon path, automatically loading my company email address as my username. Then I have the option of entering a code from an email or entering a password. Selecting either option, THE APP DOES NOT PRODUCE A DIGITAL KEYBOARD WITH WHICH TO ENTER THE INFORMATION. Impossible to log on. I deleted and re-installed the APP and same result. I wish my company had not chosen this company for our corporate travel. ### 1/5 — It’s complicated! *2026-02-23* This application/platform was hard to set up and use as a travel manager. There are multiple platforms with multiple names, multiple mobile apps with multiple names that do different things. There’s a live chat, where no one actually really answers. There are no phone numbers to talk to a real person about tech set up. What you get is a harried travel counselor who clearly now has to also answer technical questions. When you email the helpline, they email you the same instructions that already don’t work for you. Note the number of questions on the app page Q&A about how to reach a real person for customer service. This is not working for me. The UX is not acceptable. ### 1/5 — Unbelievably Bad *2026-02-22, version 5.36.0* You will try to chat with them and then they will close your chat for inactivity before they even respond to you - literal doom loop ### 1/5 — Can’t login *2026-02-13, version 5.35.0* The keyboard doesn’t show in the login page, so I can’t enter the password ### 1/5 — Update breaks it: AVOID *2026-02-03, version 5.35.0* I updated when promoted by the app and now I’m in an infinite loop where I can no longer work in. Avoid update 5.35.0 ### 2/5 — Moderately Useful *2026-01-27, version 5.35.0* Expected much more from Amex, but the app is very slow to update bookings and changes in flight status. This makes it very unreliable for real time updates and information. ### 1/5 — Sign in *2026-01-22, version 5.35.0* You can’t stay signed in permanently. Have to sign in all the time. Just a hassle. ### 1/5 — Injoignables *2025-10-23* Impossible de joindre les équipes : tel est encombré .. mais pas de tchat ni échanges rapides ### 1/5 — Login is Rediculous *2025-10-20* The login process is beyond ridiculous. Got to the LOGIN verification page and requested a verification number. Apparently the system doesn’t really care if you’re needing immediate assistance with a travel issue because you’re not going to get an immediate response for an email verification. Don’t even try to find a phone number to maybe talk to someone because they don’t exist. So much for “customer service “ ### 1/5 — No service *2025-10-12, version 5.32.0* I use their service a lot as I travel often. Don't count on a fast answer; more then I'd like to say I was disconnected for innactivity, as I was waiting for them to even answer my initial question... ### 1/5 — no chat notifications *2025-10-07, version 5.32.0* When using agent chat function the app does not have notifications when new messages arrive. ### 1/5 — Doesn’t work *2025-08-25, version 5.30.0* I just made an account and the app said I had to do a password reset did that and went to login and it said could not log in contact help desk ### 1/5 — Can’t log in with existing account *2025-08-23, version 5.30.0* If you specify you already have an account, you are taken to a page via your browser but you are unable to enter your email address. ### 1/5 — Old, slow, poor design *2025-06-13* Old app that would benefit from UX rework and performance improvement. Overall poor user experience due to general design and performance ### 1/5 — Zero customer service *2025-05-20, version 5.26.1* Zero customer service downgraded to economy class when booked in premium ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken Login Page *2026-08-25* Frustrating login experience . On the initial login screen, the app prompts for a work email and routes me directly to a registration page instead of log in. When I scroll down and click “Already have an account” it redirects back to an email input box, but the text field is completely broken. Then keyboard refuses to pop up, and the app blocks you from pasting the text into the field. I tried to uninstall the app, even mirrored the iPhone to mac and tried but same issue. Please try to fix this. ### 1/5 — Shocking all *2026-08-06, version 5.42.0* My employer forces me to use this lot and it’s probably the most unrealible app on my mobile, constant crashes error messages and blank screens that never seems to improve ### 1/5 — Zero stars *2026-07-30, version 5.41.0* Worst app ever, can’t do anything in it and online agents useless. Similar to their phone service, horrible experience and you’ll be stuck on hold for hours and their agents will hang up and not call back ### 1/5 — App That Doesn’t Work *2026-07-24, version 5.41.0* Doesn’t link with business travel bookings such as Concur and overall pretty useless customer service who just bounce you from one dept to another. ### 1/5 — Wow, I still can’t access anything. *2026-07-18, version 5.41.0* I’ve tried using the website and everything points to using the app. I now have no new information but have been denied access. Good job at creating the most stressful part of traveling: getting confirmation. ### 1/5 — Useless clunky and time wasting *2026-06-26, version 5.40.0* Amex should be proud of delivering one of the most unfriendly, diabolical, impossible to use or log into app ever crafted. Forever dropping me out. Chat function brings frustration to an all time high. Keep up the good work Amex. ### 1/5 — Beyond terrible service *2026-06-12, version 5.40.0* Over the last year Amex GBT has been consistently useless and unhelpful every time that I have needed help with travel. Genuinely worse than using no travel service at all. ### 1/5 — Crashes before I can use it. *2026-05-19, version 5.39.0* Every time I try to use it, it crashes springboard. Somehow I managed to get it to work exactly one time and I was able to book a flight. Nobody else on my team could because the website is just as bad. ### 1/5 — Login Field Not Able to be filled in *2026-05-14, version 5.39.0* Unable to log in as no keyboard is available when I select the login email field. ### 1/5 — App down *2026-04-19, version 5.38.0* App was down again so had to call and waste 45 minutes of my day with incompetent travel agents per usual. GBT has gone downhill and wish our corp would switch ## Most praised reviews (10 highest-rated) ### 5/5 — Very good prompt response *2025-10-16, version 5.32.0* GBT online chat problem solving is excellent ### 5/5 — Merci *2025-01-27* App hyper fluide et intuitive. Merci GBT 👍 ### 5/5 — New Homescreen! *2024-05-15, version 5.19.1* The new homescreen is great! Love being able to scroll through my upcoming trips right on the first screen. And chat is still just a tap away to get me out of any travel bind! ### 5/5 — Director *2024-03-20, version 5.17.0* Shanon on the GBT Travel Desk has excellent service skills. ### 5/5 — Great Work *2023-09-01, version 5.10.0* Flight was rescheduled with a 7 hour delay. You guys got me on another flight in 20 minutes. Awesome!!! ### 5/5 — Saved me many times *2023-04-14* From booking travel through Neo, to chatting with an agent, this app has it all. It’s so easy easy to make changes with an agent while you’re traveling or even in meetings. 10/10 trip companion for your business travel needs. **Developer response:** Thanks so much for your feedback - we're so happy to hear you've found the messenger feature helpful. Thanks for being an Amex GBT Mobile user! ### 5/5 — Most efficient travel support *2022-07-15* Amex global is very efficient, quick and easy to book platform for all your travel needs like air ticket, rental car, hotels etc. it shows the efficient and multiple options while booking. It’s easy to search and confirm the booking. Having a app on phone, gives timely notifications that helps for all updates of your upcoming and current trip. The customer support is also easy to connect and solve the problem efficiently. ### 5/5 — Chat + Excellent Service = Happy Traveler *2022-07-10, version 4.31.0* Last week I panicked when I got an alert that my flight was going to be delayed but your chat and service are top notch. Sitting in a mtg I was able to get immediate support from an actual human via chat which is so rare these days. I was so pleasantly surprised by the experience that I felt moved to write you. Thank you so much for saving the day!! ### 5/5 — Essential *2022-06-30, version 4.31.0* Great app , easy to navigate, has all my trips and details including confirmations easy ti access , particularly love the convenience of Chat function, who wants to call anymore? ### 5/5 — Director *2022-05-26, version 4.30.0* My Delta flight was delayed from DTW abut AMEX GBT reached out to me asking if they can assist me. Awesome!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*