# Amex MENA — user reviews > 89 indexed App Store user reviews of Amex MENA by AMEX (MIDDLE EAST) B.S.C. (C), rated 2.40/5 from 100 ratings. - Source: https://appshunter.io/ios/app/amex-mena/id723401892/reviews - App overview in markdown: https://appshunter.io/ios/app/amex-mena/id723401892.md - Rating breakdown: 5★ 27 · 4★ 6 · 3★ 4 · 2★ 9 · 1★ 54 ## What do users think of Amex MENA? Overall sentiment: negative **Pros** - 👍 Covers all features (mentioned once) - 👍 User friendly (mentioned once) - 👍 Great UI (mentioned once) - 👍 Simple to use (mentioned once) - 👍 Extremely functional (mentioned once) **Cons** - 👎 Extremely outdated app - 👎 App is barely working - 👎 Inability to book travel services - 👎 App is way behind competition - 👎 Login does not work - 👎 Non-functional and buggy - 👎 Terrible product from AMEX - 👎 Unstable and poorly designed - 👎 Confusing and slow interface - 👎 Substandard experience - 👎 Very subpar in comparison - 👎 Crashes during application process - 👎 Worst bank app ever - 👎 Card scan issues - 👎 Needs a serious update - 👎 Badly needs an upgrade - 👎 Lousy, nothing works - 👎 App crashes all the time - 👎 Terrible compared to UK app - 👎 Difficult to look up offers - 👎 Bad app, slow and glitchy - 👎 Need to improve the app - 👎 Asking for security check - 👎 Bad app, old and slow - 👎 Terrible representation of AMEX brand - 👎 Needs a lot of improvements - 👎 Instant crash loop - 👎 Nothing works properly - 👎 Needs a serious interface update - 👎 Useless, login works rarely - 👎 Inferior to UK app - 👎 Poor app, full of bugs - 👎 Application not working - 👎 Scanning issue for ID - 👎 Bad app interface and quality - 👎 Big disappointment - 👎 Fix your bugs - 👎 Not working after last update - 👎 Dated app needs major redesign - 👎 Ugly app, outdated - 👎 Very old fashion app - 👎 iPad support & Face ID issues - 👎 ‏تطبيق سي وخدمات فاشلة جدا - 👎 Software evaluation, needs upgrade - 👎 Worst, high yearly subscription for bad service - 👎 70’s App, not fitting screen size - 👎 Ridiculously slow app, total makeover needed - 👎 Embarrassment, looks like elementary school project - 👎 App is 1000 years old, buggy - 👎 Disappointing app, not native iOS - 👎 God awful, why no good apps in ME? - 👎 Very poor app design and functionality - 👎 Needs to fix bugs on forms - 👎 Poor development, slow, login issues - 👎 App needs to be up to date, worst banking app - 👎 Sales agents lie - 👎 Slow and not responsive - 👎 Worst finance app ever - 👎 Needs to be updated for iPhone X - 👎 Doesn’t Support Saudi Arabia - 👎 Much like the company, slow and clunky - 👎 Says for Middle East but not Saudi Arabia - 👎 Please update, deserve better UI - 👎 Cannot use Qpay (Qatar), not designed for iPhone screens **Commonly reported bugs** - Won't allow update - Barely working - Login does not work - App stopped working - Technical issues - Non-functional - Buggy - Acts like browser while using app - Unstable - Poorly designed - Confusing interface - Slow interface - Full of bugs - Nothing works smoothly - App crashes during application process - Card scan not working - App crashes all the time - Offers page doesn't load - App keeps spinning for offers - App gets stuck - App blocked in Nigeria - Disconnecting during live chat - Not compatible with iOS 17 - Instant crash loop after scanning ID - Login works 1/20 times - App not working after latest update - Full of bugs, low response - Loading on every command - Application not working - Scanning option for old Emirates ID - Fix your bugs - Not working after last update - App crashes - Login issues - App is slow - App is very slow - App freezes - App is not working - App hangs at welcome screen - App not optimized for iOS 8.1 - App not optimized for iOS 8 - App not optimized for iPhone X - App not optimized for iPhone plus - Fingerprint option not switched to Face ID - App is slow, clunky - App not designed for iPhone 6 and 6s screens - App freezes on transaction details - App not compatible with iOS 13 - App is old and buggy - App looks obsolete - App is slow and unresponsive - Connection to server is lost - App looks like iOS 5 - Doesn't let you fill boxes on forms - Payment terminal does not open - App needs to be faster - App looks like iOS 8 App - App doesn't support iPad screen - App uses Face ID to log in but logs in again after logout - App is old and needs a facelift - App doesn't respond quickly - App is slow sometimes - App needs to be faster - App is slow - App is not responsive - App is old - App is very old fashion - App needs a facelift - App is dated - App is buggy - App needs a total makeover - App looks 1000 years old - App looks like iOS 5 - App looks like an elementary school project - App is 1000 years old - App is slow and unresponsive - App is buggy - App looks dated - App is not native iOS - App design and functionality very poor - App is below par - App looks like iOS 5 - App needs to fix bugs - App is very slow - App does not log in - App needs to be up to date - App is old - App is slow - App is not responsive - App is slow - App is not responsive - App not optimized for iPhone X - App not optimized for iPhone plus - App is slow, clunky - App not designed for iPhone 6 and 6s screens **Most requested features** - Allow booking travel services - Add Apple Pay and Google Pay support - More offers and services online - More merchants accepting payment online - Improve search engine and sort options for offers - Improve user interface and easy access - Add manual option for ID scanning - Add Arabic language support - Add features like QR code payment - Allow selection of any amount for supplement card monthly limit - Add unlock blocked cards feature - Add redeem points feature - Improve UI and refresh functionality - Add Qpay (Qatar) payment option - Design for iPhone 6 and 6s screens - Update to match latest iPhone screen sizes - Support for iPhone X and newer iPhones - Implement Face ID instead of fingerprint - Support for big screen iPads - Improve supplementary card form - Add dark mode - Add advanced analytics dashboard - Support for Saudi Arabia accounts - Support for AMEX Saudi Arabia ## Newest reviews (16 of 89) ### 1/5 — Not as good as Amex app in other countries *2025-08-30, version 5.6.0* On my app in singapore for platinum card I was able to book travel directly and also opt into offers/search for offers easily. This app is very subpar in comparison. Likely won’t renew my platinum card as a result of lack of app functionality as the travel price was one of the best parts but now you need to message the concierge which is super slow ### 1/5 — Crashes during Application Process *2025-06-08, version 5.4.1* It won’t let me finish my application process, the App crashes and brings me back to step 1. Very disappointed. ### 1/5 — Worst bank app ever *2025-06-07, version 5.4.1* No more to be said. ### 1/5 — Card scan *2025-05-20, version 5.4.0* Both sides I scan my id but 3 options touch mobile to id that one not scan ### 1/5 — This app needs a serious update *2025-04-27, version 5.4.0* I love using my American Express card, but their app is the worst when it comes to finance app in the market. I used to use the American Express app in Germany and it was way much better than the one here in the GCC. This app really needs a serious update. ### 1/5 — Badly needs an upgrade *2025-03-31* This app badly needs an upgrade - starting from design and UX and going into Concierge - which should be the strongest part of the whole bundle and which is just not( For almost USD 1k per year for Platinum it should be so much better at least in line with recently launched Robinhood Private Banking or Revolut Metal ### 1/5 — Outdated and slow, urgent update needed! *2025-01-21* It’s a shame that AmEx neglects so much the mobile experience of its GCC customers - this app is like from early 2010s and is not the one we got used to in 🇺🇸 🤯 Please roll out your US app to GCC as well - the competition is fierce among banks here and mobile apps have dramatically improved. It’s a shame to spoil great product which AmEx is with such a miserable mobile experience ### 1/5 — Lousy *2024-12-13, version 5.3.1* Nothing works ### 1/5 — Soheil Mistry *2024-12-11, version 5.3.1* App crashes all the time ### 1/5 — Terrible compared to Uk *2024-11-29, version 5.3.0* Having used the UK app and web portal, with MENA definitely feels like an inferior product. I cannot book hotels without messaging them and the offers page doesn’t load. Useless! ### 3/5 — Difficult to look up offers *2024-10-22, version 5.3.0* Every time I tried to look up offers it keeps spinning and spinning and never show anything on the app. I hope they fix this. Please make it user friendly, fast and intuitive like Amex USA app. ### 1/5 — Bad app *2024-09-25, version 5.2.2* App is very slow , and full of glitches, it get stuck most times. ### 1/5 — Need to improve the app *2024-01-26, version 5.0.17* Need to improve the application search engine and update the sort option like selecting Dubai or AbuDhabi in offers search and sorting not only uae User interface needs improvement and easy access ### 1/5 — Asking For Security Check *2023-12-12, version 5.0.17* This is very odd, there is much more bigger banks and card services then you and they never ask for check thing. ### 1/5 — Bad app *2023-10-21, version 5.0.15* It kept disconnecting in middle of a live chat support, the app is old and very slow and confusing. ### 1/5 — This is a terrible representation of the AMEX BRAND *2023-07-30* This app needs a total overhaul and redesign. Whomsoever was given the project by Amex clearly has little imagination when it comes to Mobile App Design Principles. Even to start a new paragraph by pressing "enter" to write a comment doesn't work. Who in this time of app development, puts all functions in a single scrolling list? And who uses serif fonts which are not the best for today's high resolution screens? It would appear the project for the app development was awarded to a company with little prior UI/UX experience and the Management who even approved the design concept clearly did not evaluate other Mobile apps before proceeding with this. A total embarrassment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t allow me to update *2026-06-03, version 5.8.1* ??? ### 1/5 — Really bad app *2026-05-12, version 5.8.1* App is really really bad and barely working. Which is crazy considering Amex is associated with a “premium” service. Extremely bad app and customer experience. ### 1/5 — The App is way behind competition *2026-05-04, version 5.8.1* Key negative point is the inability to book travel services from the app— which is offered in the US and other markets. We pay the same fees so why do we get less services ? ### 1/5 — Extremely outdated *2026-01-20, version 5.6.3* I’ve used the AMEX app in various regions and this is amongst the most outdated ones. It needs an immediate update to make it usable. ### 1/5 — Fraud *2026-01-08, version 5.6.3* Dont ever do a mistake to apply their card online, pathetic customer service I have been charged for 735 Aed for card which i never received ### 1/5 — App stopped working *2025-12-14, version 5.6.3* For last 2 weeks, login does not work ### 1/5 — Embarrassing *2025-12-06, version 5.6.2* I have been unable to log in since yesterday. I called Customer Care and they confirmed that they are experiencing technical issues. It is 2025, if Amex is not able to keep such basic services running in the Middle East, serious questions need to be asked about their actual capabilities. ### 1/5 — Horrible Shame *2025-11-03, version 5.6.2* Unimaginable that a company with the AMEX brand still runs an app like this in 2025. Non-functional, buggy, and completely outdated - it would have been embarrassing even in 2012. A digital fossil wearing a premium logo. AMEX, your customers deserve better. ### 1/5 — The worst app I’ve ever used *2025-09-20, version 5.6.1* Amex should be ashamed of offering this app to its users. I thought Amex meant excellent service but we’ve been given an app developed by a potato. Even while you’re using the app it acts as if you’re on the browser and asks you to download the app and sign in (when you’re already logged in). Absolutely terrible product from AMEX. ### 1/5 — The WORST APP EVER *2025-09-11, version 5.6.0* This is by far the worst app I have ever used in any category. It’s unacceptable that an international institution like American Express releases something so unstable, outdated, and poorly designed. The interface is confusing, slow, and full of bugs, nothing works smoothly or intuitively. It feels like a product stuck in early testing, showing ZERO RESPECT for customers in the MENA region. Truly shameful to deliver such a substandard experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Ahead of times *2025-09-02, version 5.6.0* Amex has always offered banking giving sense of ahead of times, be it service or glitch free tech. ### 5/5 — Not compatible with IOS 17 *2023-09-19* Please update ASAP ### 5/5 — App not working *2022-12-11, version 5.0.5* This app is not working after latest update version 5.0.5. ### 5/5 — اللغة العربية *2021-11-10, version 4.5.5* ارجو ان يدعم التطبيق اللغة العربية . . . شكراً ### 5/5 — Amazing features , user friendly, To the point. *2019-02-06, version 3.5.8* It’s a must app for all the American Express Middle East customers! ### 5/5 — U have *2019-01-28, version 3.5.8* User friendly Great UI ### 5/5 — AMEX Mena *2016-03-19, version 2.9* This is a very good app, simple to use and extremely functional ### 5/5 — Perfect app *2013-12-01, version 1.0* Perfect application for the iPhone. No need to login into the Amex website, all features are there ### 4/5 — App blocked *2024-01-24, version 5.0.17* Amex MENA app is not working in Nigeria . It seems to have been blocked by local service providers. ### 4/5 — Good App *2023-09-03, version 5.0.13* App looks good & it’s covers all features --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*