# Amex United Kingdom — user reviews > 265 indexed App Store user reviews of Amex United Kingdom by American Express, rated 4.80/5 from 593,930 ratings. - Source: https://appshunter.io/ios/app/amex-united-kingdom/id399021772/reviews - App overview in markdown: https://appshunter.io/ios/app/amex-united-kingdom/id399021772.md - Rating breakdown: 5★ 525,268 · 4★ 46,082 · 3★ 9,590 · 2★ 2,776 · 1★ 10,214 ## Newest reviews (15 of 265) ### 2/5 — Amex review *2026-08-25, version 7.32.0* The actual app isn't great, whenever you want to check affiliate type links it takes you off the app as well. Just generally getting card details and navigating the app isn't intuitive either. This is a joint account for my wife and I too and it's frustrating we both don't have full access to the full balance. That should be something the primary user should be able to toggle somewhere. Overall Monzo is far more user friendly. The 'rewards' side I've not had too much use of nor has it jumped out as obvious to what these perks specifically are or how I can access them. ### 2/5 — Very slow *2026-08-25, version 7.32.0* App seems to be very slow these day’s running ios 26.1 ### 2/5 — Un merited credit drop *2026-08-23, version 7.32.0* 22500 to 6100 drop for no reason ### 4/5 — Great Experience *2026-08-22, version 7.32.0* Great experience with American Express. The service is reliable, convenient, and easy to use. Overall, I’m very satisfied with the service and would recommend it to others. ### 3/5 — Bad interface *2026-08-20, version 7.32.0* It’s a bad interface and difficult to navigate also perks not great ### 5/5 — First Class App *2026-08-18, version 7.32.0* The AMEX app sets the gold standard! Really well designed and easy to use I can not fault it, Excellent fraud protection and customer service ! ### 5/5 — Easy to use *2026-08-16, version 7.32.0* Easy to use, especially for transferring money with the app connecting to your other bank apps. Everything can be managed through the app. ### 5/5 — Great brand *2026-08-15, version 7.32.0* Pleased to have one of these. Excellent company. ### 5/5 — Great app *2026-08-14, version 7.32.0* No complaints. Does what I need it to do with clear and logical functionality ### 5/5 — Human contact *2026-08-13, version 7.32.0* If there’s a problem they’re quick and easy to contact, not put on hold or going through multiple “press” options ### 3/5 — Average *2026-08-13, version 7.32.0* Better than most call centres but just average. ### 5/5 — Great Amex Banking App *2026-08-13, version 7.32.0* The Amex experience is very seamless and user-friendly, making it incredibly easy to navigate and access all of my cards in one place. The platform is intuitive, well-organised, and provides a smooth experience when managing my cards and keeping track of everything I need. Overall, it offers a great all-round experience, combining convenience, simplicity, and ease of use.::: ### 5/5 — Amex *2026-08-13, version 7.32.0* Amazing service, Amex team are so helpful nothing is to much trouble for them ### 5/5 — Great way to spend and earn points *2026-08-12, version 7.32.0* Added my wife a card, we can see her spends separate to mine, easy peasy to earn points for travel from every day spends. Should have done it years ago. ### 5/5 — Recommendations *2026-08-12, version 7.32.0* Using it for one year and cashback feature very promising and valuable ## Most critical reviews (10 lowest-rated) ### 1/5 — login *2026-08-21, version 7.32.0* i do not understand why you have taken away facial recognition login and it’s really slow to login ### 1/5 — Worst I have ever seen in history *2026-08-20, version 7.32.0* American Express is busy defending a merchant because they are their customer also. Quite sick with this and doesn’t sit well with me. What a conspiracy. ### 1/5 — Residual interest *2026-08-18, version 7.32.0* It’s a hidden not open charge. Not listed on the app that it’s built up. Cleared the account spoke with Amex they never mentioned this for the following month. So got another shock the following month. Hidden and non transparent. ### 1/5 — Extremely unreliable *2026-08-17, version 7.32.0* They dont see credit history or payment history. They just reduce limit like a robot. Totally unrealistic and unreliable ### 1/5 — KYC - without skip *2026-08-14, version 7.32.0* Forcing the KYC without a skip option in the middle of August is unacceptable, I’m travelling and cannot use my Amex card app for anything until I complete a flow I don’t have the documents with me to finish. You should allow x months to do before making this a mandatory flow on the app (this was not previously communicated either), the few times a year I need to use the app it’s not available. ### 1/5 — Service *2026-08-12, version 7.32.0* Despite using your platform for my backing, the service has been dismissive at best, and contemptuous at worst. ### 1/5 — Unable to access app *2026-08-09, version 7.26.0* I’ve made several attempts to access the app, but I keep getting a message saying that I need to upload a newer version. Unfortunately, it’s not allowing me to do so, and I urgently need to access the app to make a payment. Is anyone else experiencing the same problem? ### 1/5 — Amex offers in the App *2026-08-09, version 7.32.0* Amex is not giving as many offers as Local Street Banks such as Lloyds. Lloyds at the moment of writing this comment has up to 82 offers. I’m an avid user of Amex Gold Card and love using this app as well. However, as a customer I would really appreciate if Amex give me more option for Offers in the App that I can use. Lastly I really want to request Amex to get rid of foreign transaction fees for Gold and Platinum cards in the UK. If they do it, I would say Amex will be rocking in the Credit Card Arena here in the UK. I would love to use my Amex when I travel abroad. Cheers ### 1/5 — Unusable App – Infinite Loop Bug *2026-08-09, version 7.32.0* Given the steep annual fees for premium Amex products, this app is embarrassing. Every time I try to enrol in card benefits (like dining credits or status perks), clicking through immediately dumps me back out to the main menu screen. It is stuck in a complete redirect loop and renders the benefits section completely useless. For a premium service, forcing customers to deal with a broken in-app browser or spend time calling customer service just to manually activate basic perks is unacceptable. Fix the app ### 1/5 — Terrible *2026-08-09, version 7.32.0* Poor service ## Most praised reviews (10 highest-rated) ### 5/5 — For card *2026-08-25, version 7.32.0* Very good service ### 5/5 — Easy and clear *2026-08-25, version 7.32.0* Love the app. Easy, clear, up to date ### 5/5 — Linus View *2026-08-25, version 7.32.0* I love this company, I’m really excited using it ### 5/5 — Long Time Together *2026-08-24, version 7.32.0* I’ve been with American Express for more years than I can remember on the reason I stay with him is I’m just very very happy with how I’m treated ### 5/5 — Only good things to say *2026-08-23, version 7.32.0* Amex is easy to use and I always feel financially protected. Only had a few situations for them to solve and they came through. ### 5/5 — Life saver *2026-08-21, version 7.32.0* Helps cashflow a great deal , albeit I use it responsibly. ### 5/5 — Mr *2026-08-19, version 7.32.0* Good ### 5/5 — Love *2026-08-19, version 7.32.0* Just simply in Love with my American Express Account ### 5/5 — Great product and service *2026-08-19, version 7.32.0* An all round great product An Easy to use APP Never had a problem ### 5/5 — Enjoyed so far but can be better *2026-08-18, version 7.32.0* I have enjoyed using AMEX and it’s been useful every country I have been, if AMEX can remove foreign exchange fees that will be fantastic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*