# Amex — user reviews > 3,121 indexed App Store user reviews of Amex by American Express, rated 4.90/5 from 4,371,439 ratings. - Source: https://appshunter.io/ios/app/amex/id362348516/reviews - App overview in markdown: https://appshunter.io/ios/app/amex/id362348516.md - Rating breakdown: 5★ 4,059,823 · 4★ 207,422 · 3★ 40,984 · 2★ 13,046 · 1★ 50,164 ## What do users think of Amex? Overall sentiment: neutral **Pros** - 💳 Reliable credit card with good benefits - 🤝 Excellent customer service and support - 🚀 Seamless app experience - 📱 Convenient mobile app features - 💳 Prestigious card status and recognition **Cons** - 🤖 Inconsistent or unhelpful customer service - 💳 Unexpected account changes or credit limit reductions - 🤔 Confusing or misleading policies/offers - 🕰️ Slow or delayed payment processing - 🔒 Security issues with closed accounts **Commonly reported bugs** - Scrolling glitches in the mobile app - Inconsistent display of account balances - Inability to view high-yield savings accounts **Most requested features** - Improved rewards tracking and redemption - Integrated dispute submission and status tracking - Automatic offer activation based on transactions - Better account balance and payment information - Seamless integration between mobile app and website ## Newest reviews (11 of 3,121) ### 3/5 — Bonuses & Savings *2026-08-25, version 7.32.2* I think overall app is fine. There needs to be improvements in the savings account screens. Most banks provide realtime data to where balances are for each deposit or withdrawal, this app fails to do that. The bonus screens for the card are clunky and disjointed. There are either too many, or it isn’t organized correctly ### 5/5 — So convenient! *2026-08-24, version 7.32.2* I love having my account info at my fingertips. It keeps everything convenient. I’ve been able to manage my account without any phone calls unless it’s necessary… ### 5/5 — Great service *2026-08-24, version 7.32.2* AMEX continually provides great service to its members. I got my first card in 1969 and have awesome service and support from AMEX and its people for the past 55+ years. Thanks AMEX !!! ### 5/5 — Easy access *2026-08-24, version 7.32.2* Easy access to what I need or manage with my card payments and deal! Fast reviews conversations and safeness to transactions! ### 5/5 — Love this app *2026-08-24, version 7.32.2* I use it every where ### 5/5 — Nice *2026-08-24, version 7.32.2* Great app! ### 5/5 — App *2026-08-24, version 7.32.2* Love hanging all my Amex accounts easily viewable ### 5/5 — +good *2026-08-24, version 7.32.2* ++++good ### 5/5 — Best Card in the World *2026-08-24, version 7.32.2* I Appreciate AMEX ### 5/5 — Love the App *2026-08-24, version 7.32.2* App is easy to use! ### 3/5 — In-app ads? Really?? *2026-08-23, version 7.32.2* Love Amex, (except for maybe they’re annoying coupon-booking with their higher tier cards) I’ve never had an issue with them. But I can safely say I now have 2 complaints about what used to be a pretty much perfect app to manage my cards and checking/savings. I hate the fact I need to put in a text or email code every time I login when just using my FaceID should be enough, and I now noticed they’ve introduced in-app ads which reduces how “premium” and good the app looks and makes it feel like the company itself is no longer premium. Why am I paying hundreds of dollars a year in annual fees if I’m still going to see ads in my app as I try to manage my accounts? That’s insane to me and makes it feel like Amex is just trying to milk every last possible penny out of its customers now instead of trying to provide world-class service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Amex Being Amex *2026-08-25, version 7.32.2* Score is not for the app, but more for the service that the app supports ### 1/5 — Unusable verification *2026-08-25, version 7.32.2* Every single time I use the app I have to enter a code, which is crazy. Please use Face ID like the rest of the world. ### 1/5 — Not what it used to be… *2026-08-24, version 7.32.2* Used to love my AMEX cards, but they have really gone downhill lately! Always pay my balance off and and never had issues before so I have no idea why they keep lowering spending limits on these cards? Originally I got Amex for business purposes since I take a lot of clients out for dinners, etc. Lately Amex has been lowering account limit limits to ridiculous levels! It’s at a point where these cards are more likely to embarrass you with a the waiter coming back with a declined card than being reliable. These days I use my Chase Sapphire, it’s been completely reliable over the last year and I don’t have to worry about being embarrassed if it gets declined. ### 1/5 — Responsible Use Not Rewarded *2026-08-24, version 7.32.2* Unfortunately, you are not rewarded with responsible use because their algorithm is based on current market conditions and if you have a larger limit, but don’t utilize a lot of that limit, they will reduce you to an unusable limit that makes the card worthless. ### 1/5 — Don’t waste your money *2026-08-24, version 7.32.2* AMEX won’t help you if you get scammed and will walk you through a big process on their chat with lots of questions and details, only to email you the next day that your claim has been closed. Plus their interest rates are stupid high, despite a stellar credit score. There are better companies. Don’t waste your money. 19 years with a company apparently means nothing, and they’ll side with a slimy salesperson when you have problems. ### 1/5 — Advertisements in app *2026-08-24, version 7.32.2* Not sure why Annual Fees are being increased and then we’re being shown advertisements in our banking app. ### 1/5 — Get rid of the ads *2026-08-24, version 7.32.2* This used to be a great app. For a company like Amex, an in-built ads just makes it look trashy. Get rid of it. ### 1/5 — Ads in the app? *2026-08-23, version 7.32.2* There are now advertisements in the AMEX app. What’s this, capital one? ### 1/5 — Ads in app *2026-08-23, version 7.32.2* $895 annual fee comes with ads in the app 👎👎👎 fire the PM behind this ### 1/5 — Ads in app *2026-08-23, version 7.32.2* For some reason there are now ads in the app which is a terrible experience. Going to switch to a professional bank ## Most praised reviews (10 highest-rated) ### 5/5 — William *2026-08-25, version 7.32.2* The best credit card I love ### 5/5 — Excellent *2026-08-25, version 7.32.2* I am happy ### 5/5 — Service *2026-08-25, version 7.32.2* Great service ### 5/5 — App feels nice and is easy to use *2026-08-25, version 7.32.2* Previously complained about banner ads, but I don’t see them anymore so going back to 5 stars assuming Amex realized it was a mistake and rolled back. The app is overall high quality and trustworthy feeling. Easy to get to my banking info as I need to and do mobile check deposit, check CC charges, etc Being able to search transactions would be really cool. ### 5/5 — Very good credit card company. Excellent staff friendly service. *2026-08-25, version 7.32.2* Very good credit card company.excellent service .friendly staff..great ### 5/5 — Great card *2026-08-25, version 7.32.2* Really satisfied with this card. The app is really good also. ### 5/5 — Awesome for small business support *2026-08-25, version 7.32.2* Thanks Amex for all the support in time ### 5/5 — Privilege to be a member *2026-08-25, version 7.32.2* They have the best free rewards offer for the most protection love, American Express ### 5/5 — Great *2026-08-24, version 7.32.2* El mejor sistema, la mejor cuenta, reporta al crédito súper rápido. Todo es rápido ### 5/5 — Amazing Amex App *2026-08-24, version 7.32.2* This app is amazing. I’m new to Amex and so far I’ve had nothing but the best service experience and overall app experience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*