# Amica — user reviews > 100 indexed App Store user reviews of Amica by Amica Mutual Insurance Company, rated 4.82/5 from 7,933 ratings. - Source: https://appshunter.io/ios/app/amica/id401000907/reviews - App overview in markdown: https://appshunter.io/ios/app/amica/id401000907.md - Rating breakdown: 5★ 6,940 · 4★ 723 · 3★ 155 · 2★ 34 · 1★ 83 ## What do users think of Amica? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Convenient access to policy information - 💯 Excellent customer service - 🔒 Secure authentication **Cons** - 🐛 Frequent app crashes and freezes - ⚠️ Unreliable and buggy features - 🕰️ Slow performance and loading times - 🔑 Frustrating login and authentication issues - 💳 Limited payment options **Commonly reported bugs** - Login screen freezes or shows system errors - Blank screens and app crashes on launch - Inability to access policy documents and information - Inconsistent 2FA and authentication failures **Most requested features** - Add support for Apple Wallet insurance cards - Optimize app for iPad and larger screens - Improve app stability and reliability - Streamline payment processing and options ## Newest reviews (20 of 100) ### 3/5 — Great Insurance. Meh app. *2026-05-10* I trust the app. It mostly does what I want, but it is a bit clunky with missing pieces that are frustrating. eg. yearly mileage entry should be in app with last years vehicle miles already there instead of my writing it down - or at least let me see last years document upload; Sliders of the different insurance attributes to try adding/subtracting to see how it affects price/coverage; see different prices for different states as i anticipate move; Surveys: I will NEVER take an email link to do a survey - should be in secure app as needed; app should have link for suggestions like these. **Developer response:** Thank you for trusting us with your insurance needs and using our app, Mike. We appreciate your feedback and will keep it in mind as we continue to make updates. If you would like to share additional feedback, or if you need assistance with any of the items you shared in your review, please email us at appsupport@amica.com. Thank you. ### 3/5 — MFA sign in option needs improvement. *2026-03-20, version 9.9.18* During login with MFA enabled, and “Receive code in your Authentication App” selected, “Enter Security Code” screen appears. Double-tap in Code entry box ONLY gives the option for Scan Text, but no option for AutoFill > Passwords to get the authenticator app generated code. This results in having to leave the app to open the user’s 3rd party password manager to get the generated code. I contacted Amica and their response was, unfortunately, “this is a feature that our developers do not plan to implement currently.” Maybe they can reconsider and add it to their list of things to improve the app. ### 3/5 — App needs work *2025-12-10, version 9.9.10* The app covers all of the basics you would expect, but there are some annoyances. If you enable MFA on your account, you’ll need to provide a code every time you open the app, even with Face ID enabled. What’s worse is that the MFA code field isn’t recognized by iOS, so it won’t autofill from your password manager and there’s no way to use the Passwords menu to manually fill it either. ### 1/5 — Blank screen *2025-11-04, version 9.9.8* Every time I try to open the Amica App, I see a blank screen and it does not change. Even if I shut down and reopen it’s the same blank screen. ### 2/5 — Amica is great, the app, not so much *2025-10-30* The company has been great, I’ve never had issues when I’ve been able to speak to anyone who works for the company. The app, however, is not so great. It keeps showing conflicting notifications (for example, payment past due, but payment was actually received), and I am unable to enroll in AutoPay as a result. Will likely have to contact customer support to resolve the issue caused by the app. **Developer response:** We’re sorry to hear about your experience with our app, and we’d like to look into this so we can better assist you. Could you please email us at appsupport@amica.com with any additional details you can provide? Thank you. ### 1/5 — Terrible *2025-10-08, version 9.9.6* The app is awful. Can’t access anything. ### 1/5 — Not an app *2025-09-14, version 9.9.3* There’s just login boxes ### 2/5 — Good company, poor app *2025-08-28* My experience with Amica has been great from a company/customer service point of view (luckily no claims), however their tech (website and specifically the app) leaves a lot to be desired. As others have stated, various functions are always unavailable, under maintenance, or not working for long periods of time. Ive been trying to use the “quote a vehicle” process to get quotes on various new vehicles for my wife, and it hasnt worked in weeks, it just gives a pop up about a “technical issue” and to call. I dont want to call when I have a list of 10 possible cars, calling would take forever - the website/app just a few minutes to check. This type of basic functionality being “broken” for 3+ weeks is unacceptable and has me seriously considering another company. **Developer response:** Thank you for your review and for taking the time to share this feedback with us. We’re sorry to hear about your experience with our app, and we welcome you to email us at appsupport@amica.com with any additional details so we can help troubleshoot the issues you mentioned in your review. Please feel free to let us know about any policy information you’d like to discuss as well, and we can have a representative contact you directly. Thank you again. ### 1/5 — Great insurance company, lousy app. *2025-08-19, version 9.9.1* The one time I filed a claim, Amica was great. No complaints. App is entirely a different story. 2FA is unnecessary and frustrating. Just call if you need something, don’t waste time on the app. ### 2/5 — Great company, mediocre app… *2025-05-18* Amica is a great company, and the app is fine…when it’s actually working! Over the last few years, it seems that every time I want to access something on the app, it is undergoing “scheduled maintenance” that renders all of the useful features unavailable. I would expect & understand if this happened overnight as it does with most of the banking apps, but sometimes it lasts for an entire weekend, or for several hours in the middle of a weekday. On Friday afternoon, I got an email about my auto policy renewal documents being ready, it’s now Sunday night and I still haven’t been able to access them on the app or website due to this “scheduled maintenance.” I’ve been shopping for a new car, and the quote feature is helpful as I research different makes & models, but again, it seems to be unavailable almost every time I want to use it. It’s not enough to make me look elsewhere for coverage, but it sure is annoying! **Developer response:** Thank you for your review and for trusting us with your insurance needs. We’re sorry to hear that this has been your experience with our app. We’ll keep your feedback in mind as we continue to update the app, and we also welcome you to give us a call at 800-242-6422 if you need any assistance while our app is unavailable. Thank you again. ### 4/5 — Beautiful app but more native iOS integration would be nice *2025-04-16* Beautiful app but signing in is a pain when using Passwords to generate the 2FA token (“Google Authenticstor”)—the Autofill doesn’t work presumably because the form doesn’t define the input type correctly. I’m not sure why this 2FA scheme was implemented in 2025 rather than FIDO2 Passkeys. **Developer response:** Thank you for the feedback. We really appreciate you taking the time to share your experience. We’re always looking for ways to improve the login experience, including how multi-factor authentication works with tools like Autofill and password managers. Your comments about 2FA and Passkeys are helpful and will be shared with the team as we continue exploring future enhancements for our app. ### 1/5 — You will be disappointed *2025-03-22, version 9.8.0* The app is trash. Constantly having to identify that I’m not driving or in an amica insured vehicle. Lousy discount, even with nearly perfect driving patterns. ### 1/5 — Wasteful *2025-02-23, version 9.7.13* I'm signed up for electronic delivery. Still get paper copies of everything. ### 2/5 — login doesn’t work *2024-11-21, version 9.7.10* The app requires MFA, so after accepting my FaceID, I get an email with a verification code to enter. The problem: it doesn’t work. Entering the code gives “System Error—Something went wrong on our end. Please try again later.” ### 1/5 — App is great communication no stars *2024-10-02, version 9.7.7* Love the app and the benefits although due to recent price increase Amica failed to provide that disclosure prior to sending it my mortgage ### 4/5 — Great app for iPhone *2024-08-28, version 9.7.3* This is a great app while using my iPhone, but would love to have it optimized for use with my iPad as well. Only uses a small portion of the iPad screen… ### 1/5 — Annoying mandatory app updates *2024-07-31, version 9.7.1* I find it very annoying when the app refuses to run until I update it, especially when I don't have a wifi connection. Secondly, why does it force me to do a 2-factor identification all the time when Face ID should be sufficient? Thirdly the app is a bit sluggish. ### 1/5 — New ver 9.6.12 has frozen the app *2024-06-28, version 9.6.12* Latest update doesn’t download properly and leaves the existing app and new download frozen and inoperable! I can’t access either the old app or new version! I’d expect from Amica to at least test if their “new” app can download and install!? Disappointed! ### 2/5 — Glitchy *2024-06-21, version 9.6.9* None of the payment screens work. I can’t manage payments or make payments. The app just freezes and crashes every time. I can see and upload policy documents but that’s all it’s good for. Authentication is a joke. Only sends the text half the time. Use the website instead. It’s a way better experience. ### 1/5 — Lazy *2024-02-11, version 9.6.3* Face ID doesn't work. Printable cards require borderless printing. ## Most critical reviews (10 lowest-rated) ### 1/5 — The App is awful *2026-08-21, version 9.10.3* Never works when you need it too! All I want to do is show proof of insurance! Broken and frustrated! ### 1/5 — The App is awful *2026-08-13, version 9.10.3* Never works we you need it. All I want to do is show proof of insurance! Broken and frustrated! ### 1/5 — So many trash apps *2026-08-12, version 9.10.3* The two factor authentication for my insurance was a choice and a bad one. Why does everyone need to protect their car insurance info so much? Can we not remember my phone? Who gets access to my phone but is unable to pass the tfa that goes to my text. It’s bad UX. The app is slow. Log in doesn’t always work. And if you need to do anything more complex than print id cards you’ll be calling an agent anyway. ### 1/5 — Login & view issues *2026-08-12, version 9.10.3* The login process is painful, why have text or code requirements when you’re using biometrics? Often requires multiple attempts to get in. And by the time you do get in, none of your policies or any information is available. The app used to work, but now it doesn’t work at all. Not sure how this is acceptable in this day/age. ### 1/5 — Not for iPad! *2026-08-11, version 9.10.3* Amica app is only for iPhone so it doesn’t show up full screen on an iPad. Disappointing. ### 1/5 — Not opening *2026-07-16, version 9.10.2* After the update, my app no longer opens. It will send me my two-step verification code. When I type it in it sits there just spinning does not log me in. ### 1/5 — Makes Me Hate Amica *2026-07-07, version 9.10.1* This app sucks. The login is awful. The biometric always has an error. It always glitches and takes forever to login. You need a text code if it happens to lose focus which means you need to get a text every few minutes. The roadside assistance is horrific. Most of the time I get sent to the website that asks me if I want to download the app. Honestly I’m just going to shop for new insurance. I’ve had it. ### 1/5 — No good *2026-06-10, version 9.9.22* "We're unable to handle your request". Doesn't matter if it's an upload or a download. 2fa codes aren't delivered in a timely manner ### 1/5 — Unable to complete *2026-04-21* Using iPhone and Amica app was unable to make billing transactions. Selected today before noon. Had to change from Apple Pay to my bank account which has worked before. Tapped the next button and the screen slid over where you could see a small portion of the previous screen and the next final or confirmation screen never displayed tried 3 times. Unable to use. **Developer response:** We’re sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the experience we’d like you to have, and we’d appreciate the opportunity to look into this further. If you’re still unable to make a payment, please email us at appsupport@amica.com with your full name and policy information so we can assist you. We would also appreciate any additional details you can share about the last screen you reached when attempting your payment, as this will help us investigate and prevent similar issues in the future. We’re here to help. ### 1/5 — Disaster *2026-02-03, version 9.9.14* I have a doctorate and am very computer savvy, but I never was able to log in. Horrible software. ## Most praised reviews (10 highest-rated) ### 5/5 — A Very Fair and Reliable Company *2023-08-13* We have relied on Amica for years. They are exactly what they are supposed to be both reliable and fair. We have no complaints and can sleep at night knowing we have a top notch company that we can depend on if need be. Thank you. ### 5/5 — Amica is Great, App Needs Optimization with iPad *2023-06-15* The app has definitely improved over the years but it’s still not optimized for the iPad. It’s essentially the iPhone app so a lot of wasted space on the screen. That’s my only complaint with the app. The customer service with Amica is top notch. That goes for general questions, requesting changes to policies as well as claims service (which you hope to never need but it’s comforting knowing you’ll get great service if you do need it). **Developer response:** Thank you for trusting us with your insurance needs and sharing this five-star review! We appreciate your feedback about your experience with us, as well as your thoughts on the Amica app. We’re always listening, and we’ll keep this feedback in mind as we continue to update the app. Thank you again! ### 5/5 — Excellent Service *2023-03-23* I am updating my previous review. I originally was upset that the screen would freeze at login. The app has not done this since my last review was responded to and I cannot say I was a responsive customer. Amica has not failed to deliver, however, and their service inside and outside of the app never disappoints. I will be with Amica for a long time to come. I am continually impressed with Amica and highly recommend not only their app, but also their insurance. Thanks Amica! **Developer response:** Thank you for updating your review, Amanda. We’re glad to hear that the app is working correctly now. If you experience any issues in the future, please let us know. Thank you. ### 5/5 — Amica is Wonderful insurance *2023-02-12* Amica's outstanding insurance is an excellent choice for reliable coverage. It offers a wide range of coverage options, including auto, home, life, gap, business, and umbrella insurance. The company has a long history of providing excellent customer service and competitive rates. They also offer discounts for multiple policies and for being a loyal customer. With Amica insurance, you can rest assured that you are getting the best coverage. **Developer response:** Thank you for taking the time to share this great review! We appreciate the comprehensive feedback and kind words. ### 5/5 — All Star app *2022-11-01* This app is great! Two years ago when I got hit by a deer, yes a deer. They handled everything perfect. I was always alerted through the app for the next step about medical, and the car rental. It is so easy to either make a payment, and add or delete a car to the insurance. **Developer response:** Thanks so much for the great feedback! We're glad to hear that we were able to assist you when you needed us, and we're happy that the Amica app continues to be helpful for you. Thanks again! ### 5/5 — Easy to use! *2022-09-16, version 9.2.2* Great app that’s user friendly! Excellent company with the best customer service in the industry, not surprised this app works just as well. ### 5/5 — Great Company *2020-11-17* Great company, rates are decent, customer service is excellent with acceptable level of transparency. I think our premium could be lower since we have never been in any “at fault “ accident, no history of any form of traffic/moving violation. No tickets. Will see what Amica has for good driving record and loyalty discount. Keep up the good work Amica! **Developer response:** Hello, and thank you for the five-star review! We'd be happy to discuss our discounts with you. If you're interested, please email us at socialmedia@amica.com with your full name and contact information so we can have a representative reach out to you directly. Thank you! ### 5/5 — Beautiful application from excellent company ! *2020-09-22, version 8.1.5* Never fails you when needed. ### 5/5 — Awesome App *2020-07-09, version 8.0.6* Amica makes everything so easy with their app. Very easy to navigate to every feature. They are the best insurance company I’ve ever been with, nice to have a great app to go on top of it. ### 5/5 — Great *2020-07-03, version 8.0.6* I love this app, moving and flowing and pinging me at the exact right time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*