# AMP Smart — user reviews > 100 indexed App Store user reviews of AMP Smart by AMP Security LLC., rated 2.88/5 from 309 ratings. - Source: https://appshunter.io/ios/app/amp-smart/id1161431613/reviews - App overview in markdown: https://appshunter.io/ios/app/amp-smart/id1161431613.md - Rating breakdown: 5★ 110 · 4★ 22 · 3★ 27 · 2★ 14 · 1★ 129 ## What do users think of AMP Smart? Overall sentiment: negative **Pros** - 🚀 User-friendly app - 💡 Customizable features - 🔒 Secure system - 👍 Responsive customer service **Cons** - 🐛 Frequent technical issues - 🔍 Limited camera functionality - 💰 Expensive service - 🔒 Difficult to cancel contract **Commonly reported bugs** - Cameras frequently go offline - Doorbell camera not working - Notifications delayed or not received **Most requested features** - Bulk video deletion option - Integration with smart home devices - More flexible subscription plans ## Newest reviews (19 of 100) ### 2/5 — Stricker Home Desoto, Texas *2026-06-20, version 5.9.6* As older adults with health and sight issues, we cannot reset ghe system easily after problems, also the size of the font is too small to read . ### 2/5 — What kind of company? *2025-11-15, version 5.9.6* My feedback is about this app does not give us access to billing and payments? Who conducts business that way? What are they hiding? ### 2/5 — Good service, scammy to cancel *2025-03-01, version 5.6* Amp Smart as a company did exactly what is expected, our security system worked just fine and their response time is nearly instantaneous every time something got triggered. But they get two stars because trying to get out of our contract, I was TWO days late on missing a yearly lock in (a stipulation I had no idea existed) and now the year later that I’ve finally been freed from my contract, they just charged my credit card for another month of service. Tried calling them today (the first day I’m supposedly out of this contract) and “the computer systems are down” and they can’t do anything about that until Monday. So 13 months after trying to get out from under paying this company, they somehow are still getting my money. Buyer beware. ### 3/5 — Alarm app *2025-01-16, version 5.6* I tried manually to key in my emergency contacts it won’t allow me to do that. I tried to watch the videos clips the audio and video sometimes want show and it keeps freezing. I hope this gets resolved. ### 1/5 — App *2024-09-05, version 5.4.0* Not worth having ### 1/5 — Deceitful *2024-08-29, version 5.4.0* Five-year contract expired went to cancel our service. We were told that we are obligated for a six year because we did not cancel it before the end of the fifth year. Our camera has not been recording for the last two months. they cannot figure it out while troubleshooting on the phone. Wanted to charge us a service call and possible equipment upgrade. Will not allow us to cancel and continues to debit from our account. ### 1/5 — Cancel *2024-08-21, version 5.4.0* I called to cancel my service before my 60 day period the customer service transferred me to four different people no one could help me i wasn’t able to cancel. I called back after my 60 day notice now they want to tell me it’s to late to cancel I will have to pay 1000 to cancel. The customer service agents are RUDE especially BOYD I explained to him I tried to cancel within my 60 day and he argued with me and said I didn't he said if he play back the call and I didn’t ask to cancel that will make me look bad I told him to play it back because I know what I called in for. Well he lied and told me I didn’t ask to cancel. I asked for a supervisor he said I’m not able to speak to one no supervisor is there so I kept calling until they put a supervisor on the phone. The supervisor did verify I called and was transferred multiple times and didn’t get any help to cancel my contract. So they will do anything to keep you stuck in your contract. ### 1/5 — Amp smart *2024-07-13, version 5.4.0* So slow and bad service ### 3/5 — ??? *2024-07-11, version 5.4.0* They get lack sometimes but they keep trying. ### 1/5 — Garbage *2024-06-10, version 5.4.0* Their customer service is the worst!!! I just called to cancel my contract, and they want me to pay 300+ to cancel the contract. The lady in customer service who took my call is the worst. She was rude the whole time, did not let me finish talking, and when I asked to speak to someone else, said they were on “vacation.” How am I supposed to want to keep the service if they are not even helpful or friendly service? I am never recommending your services to absolutely anyone! The worst!!! Absolutely garbage! ### 1/5 — Worst company and Nothing works properly *2024-06-05, version 5.4.0* I had a sales representative who purported to be affiliated with ADT. Despite initially setting up my alarm system under the impression that it was with ADT, upon closer examination of the documentation provided, I discovered that the services were actually associated with AMP Smart. This discrepancy was unsettling, as it led to a lack of confidence in the integrity of the services provided. Furthermore, the level of service rendered by AMP Smart fell significantly below the standard I would expect from a reputable company. I encountered persistent issues with the system, and despite reaching out to their help desk for assistance, I found the support to be inadequate. Regrettably, I often had to resort to troubleshooting and resolving issues independently, which was both frustrating and time-consuming. Adding to my dissatisfaction, I was surprised to discover that AMP Smart had increased their rates without providing prior notice. This lack of transparency regarding pricing changes only exacerbated my concerns about the company's professionalism and commitment to customer satisfaction. In light of these experiences, I felt compelled to express my disappointment and urge individuals to choose to wisely. ### 1/5 — Horrible *2024-06-04, version 5.4.0* Absolute garbage! They lied about everything in the sale. No yearly updates…none of the bells and whistles they said would come with it. Glitchy payment system. I wouldn’t recommend this to an enemy honestly ### 1/5 — RIP OFF *2024-05-10, version 5.3.1* Don’t get this service, don’t use this app, they’ll lock you into a never ending contract and demand thousands of dollars despite not being able to move your service nor having technicians in your area! ### 1/5 — AMP *2024-05-04, version 5.3.1* They never answer the phone when it’s technical difficulties, but they take your money without problem every month. The system isn’t accurate and not worth the money to be honest. ### 1/5 — Do not recommend *2024-03-27, version 5.3.0* When we bought this system, all was good. Recently we have been throttled to 3000 events a month. This has left us with 16 days of March unmonitored. Total waste of money. We have never heard of this limit in the 2 years we’ve had the service. I am looking forward to our contract being over. ### 3/5 — No Google home support *2024-02-25, version 5.2.6* Good app however it doesn’t link with google as my installer stated. ### 1/5 — Scam *2024-01-25, version 5.0.1* Stay faaaaar far away from this company. Expensive, their reps will lie to your face and have you sign looong contracts that are like 2k to cancel, customer service people are rude, no one cares if your equipment works (which it won’t I guarantee you). It’s just been a nightmare and I want nothing more than to be free from this company. ### 1/5 — Worst service *2024-01-22, version 5.0.1* Worst service and now can’t even cancel because they want to charger over a thousand ### 1/5 — Horrible *2024-01-17, version 5.0.1* We’ve had this system for 5 years and in those 5 years, we never trust the system. The panel glitches, video limits, and you having to manually turn on video for the doorbell to record every month. We reached out to the company multiple times to get all of this fixed. When we finally had a technician come out to fix all of the issues we were having. He stated we needed a new panel and he would return in a week. He never came back. When we receive a message in regards to how we were feeling about the system. I vented out all the issues we were having and never received a response back. This company is a scam. The salesperson who sold us the system only got into our door because he stated he would be adding to our system with ADT. Later after everything being installed they told us they were a whole separate company. Leading to us being in collection with ADT because AMP Rep told us they would take care of the cancellation fee with ADT and nope another empty promise. We’ve only been with the company for so long due to the point that they automatically renew your contract without asking. And in order to cancel there’s a fee. Trust me, don’t use AMP. Stick to anything else. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to use *2026-03-19, version 5.9.6* The hardest to use system I have ever had. Can’t figure out why the two cameras are not recording, because I can’t find it on the APP to see where or why they stopped recording and reset the rule or whatever they call it. ### 1/5 — Don’t waste your money *2026-03-15, version 5.9.6* I’ve never been more annoyed at having spent money on something that doesn’t work. I’ve lost track of how many times the alarm has gone off and not me or my wife are called to disable it. The police have never been here after the alarm goes off and amp has lied about it before. Me and my wife were on a mountain drive we did get a notification of the alarm going off but we had to send our friend to check out our home because police never showed up, I check my cameras which are Wyze cameras because amp cameras never worked. Then another time I was at work with no cell service but they told my wife I gave them the disable code over the phone yet I had zero phone service. Definitely not worth it I would not recommend to anyone and I cannot wait until my contract is up. ### 1/5 — Canceling my AMP Smart *2025-12-11, version 5.9.6* I’m Valerie Nelson can’t get service call,I was told that this is now safe home security which I was never made aware of. I have stopped payment on your company and I will notify the BBB of your horrible service. ### 1/5 — Worse ever *2025-11-02, version 5.9.6* I have never use a app that was so difficult to use, pairing phone and pairing devices horrible. Customer Service a nightmare. Definitely not keeping this alarm Co. ### 1/5 — Selling your soul *2025-09-18, version 5.9.6* Once they get you in they wont let you cancel. Calling for cancellation is Deny Delay Depose tactics. ### 1/5 — THIS IS A SCAM *2025-09-11, version 5.9.6* Some sleazy door to door salesman conned me into a ridiculous contract and now they keep charging my account even though I moved to a new location ### 1/5 — Gas cost too much?! *2025-05-05, version 5.9.3* My front doorbell camera has been off-line for two months and when I called to ask them to come out because I could not reset it myself I was told the gas cost too much so I’m not very happy with the thing plus the guy that talk to me try to get me to change to another system that did not give me insurance anymore and I said no I wanna keep my insurance. He kept telling me he could upgrade it and give me all new things but with no insurance and I told him no just send somebody over. That’s what he told me that he could send me a video for me to reset it myself and a gas cost too much And I told him if you cannot get my camera working come pick all my cameras up and he said he’s not in that department so why would he give me advice in the first place! They need to get somebody over here and get this camera back online! ### 1/5 — Camera *2025-03-21, version 5.6* Cameras don’t pick up triggers around your home. Can’t ever get anyone to rerun your call. ### 1/5 — Just do not… *2024-12-11, version 5.6* Unless you enjoy overpaying with periodic rate price surging for no added service— for limited customer service and bad technology… do not do this to yourself. ### 1/5 — Slow *2024-11-17, version 5.6* Everything is slow to load. Camera takes forever to connect. Notifications take forever. Videos don’t record when packages get delivered. I have more than capable internet speed to handle the equipment. Not to mention it’s a 5 YEAR CONTRACT…. Get ring instead. ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2024-04-30, version 5.3.1* App works well and I can incorporate new devices easily ### 5/5 — AMP Smart App *2023-01-16, version 4.21.21* I just love this app. I just added the garage open / close feature, we just love it. Our technician Alex was just incredible. This is the alarm company to go with. ### 5/5 — Security *2022-08-30, version 4.21.15* I love it! ### 5/5 — Great app *2022-07-31, version 4.21.13* Love this app so much it is so nice to be able to arm my system while away from my home. ### 5/5 — Delete doorbell camera data record ranges? *2021-09-28, version 4.18.2* I use this application quite a bit, but I still haven’t figured out how to delete all camera photos with a single action. ### 5/5 — System *2020-05-06, version 4.10.7* I love the new system it is incredibly user friendly as well as only one app as opposed to 3. So much better than the last. ### 5/5 — Easy to use *2020-02-18, version 4.10.7* We are very happy with this app and it is very easy to work. Great being able to see the system status and door camera from anywhere’s ### 5/5 — Mbw691 *2019-07-07* An all around awesome app! This app has more features then the other smart home apps on the market. My system works great and when reading these other Negitive comments I think these must be competitors. If there is ever a hold when I call in to add things to my system, even if there is a two minute hold, they will call me back when it's my turn. So how people complain about long hold times or amp never getting back to them is ridiculous and also doesn't have anything to do with reviewing this app itself. Great app and great company. Don't believe the nonsense. Keep up the great work amp! Love all you've done for my home and family. Best system on the market I couldn't be happier with the quality of service. ### 5/5 — Incredible *2019-04-04* I had an older system with a different company. And I have to say this is 1000% better. Kevin talked to us about switching to AMP Smart and I couldn’t thank him more. The usability of the system compared my whole system is so much better. I assume witches are use and with the intercom in the keypad I feel a lot safer having us in my house. Plus I absolutely LOVE all the features on this app. Extremely customizable and very easy ### 5/5 — Make your life easy *2019-03-22, version 4.9.2* I love this app. Nothing better than turning off lights and cranking the AC from your bed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*