# AmpliFi WiFi — user reviews > 267 indexed App Store user reviews of AmpliFi WiFi by Ubiquiti Inc., rated 4.70/5 from 6,269 ratings. - Source: https://appshunter.io/ios/app/amplifi-wifi/id1115225220/reviews - App overview in markdown: https://appshunter.io/ios/app/amplifi-wifi/id1115225220.md - Rating breakdown: 5★ 5,475 · 4★ 405 · 3★ 123 · 2★ 66 · 1★ 200 ## What do users think of AmpliFi WiFi? Overall sentiment: neutral **Pros** - 🚀 Reliable and fast - 👍 Easy to use app - 🔒 Secure and stable - 💡 Useful features like VPN and teleport - 🚀 Excellent coverage and performance **Cons** - 🐛 App connectivity issues after updates - 🔍 Lacking advanced features and customization - 👤 Remote access and account management problems - 🔍 Unintuitive app UI and navigation **Commonly reported bugs** - App crashes and connection timeouts - Device management and pairing issues - Unreliable firmware updates **Most requested features** - Dark mode option - Per-device bandwidth monitoring - Improved mesh network management - iPad-native app experience - Advanced settings and diagnostics ## Newest reviews (12 of 267) ### 2/5 — Unreliable abandonware *2026-05-30, version 1.25.0* This app and AmpliFi routers were great when I first bought my three Alien routers as a mesh setup. That was over $1000 in router hardware and now 5ish years later they’ve all failed in various ways and the app hasn’t been updated in two years. A firmware update a few weeks ago took down half of my wired network and nothing I did could fix it. After fighting with it for weeks I eventually had to buy a whole new wireless setup. Very disappointed in what I got for the money I spent. ### 1/5 — No customer support *2025-09-22, version 1.25.0* They offer no customer support except by email. I’ve had an issue with my Alien mesh combo system and nobody has responded in over three days! ### 2/5 — Software great - Alien mesh setup not great *2025-08-10, version 1.25.0* Have had my Alien router and mesh node kit for a couple years, then bought another router about a year later to use as second mesh node. Difficult to connect mesh nodes initially, but once working, it was great. Two years later, both mesh nodes went offline. I can get them connected while a couple of feet away from the router, but as soon as I take them 20 ft away, they will not reconnect. I reset everything to start over, and unplugged my ONT modem, but same thing. My guess, according to Reddit threads is that others are having the mesh fail after a couple of years - I’m sure my other router used as a mesh node will work fine as a stand-alone router, but I’ll bet the mesh range is failing. My symptoms are the same as others who have confirmed with the manufacturer, Ubiquity. Expensive set to be failing in 2-3 years. Odd thing is that I used to have their HD system, and it was easy and ran flawlessly for 6 or so years - I just wanted to take advantage of the faster data speeds coming in. ### 1/5 — UI-account for log-in not working! *2025-02-16* My existing and working UI-account is NOT being accepted by the AMPLIFI-app.! Very poor! **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at help@amplifi.com? We'll get you up and running. ### 1/5 — Extremely slow *2025-02-13, version 1.25.0* Takes almost forever to find the device and more to be connected to the VPN. Finding alternatives. ### 3/5 — Bella ma… *2025-01-26, version 1.25.0* Applicazione indispensabile per gestire rete mesh, sarebbe gradita interfaccia modalità notturna perché più utile in stile starlink app e possibilità di fare copia quando si selezionano indirizzi IP o MAC in ambito domotica ogni volta è scomodo, se attivaste anche supporto HOMEKIT anche per reti mesh sarebbe gradito, trovo utile il visore della potenza reti Wi-Fi per capire il mesh se è posizionato correttamente ### 3/5 — Produkte noch aktuell App leider nicht *2025-01-10* Die Produkte von AMPLIFI z.B. der Alien Router werden stand heute weiterhin verkauft. An sich gefällt die App mir ja, ich denke aber wenn man ein Produkt noch verkauft könnte man ruhig auch mal die App aktualisieren. Der Alien Router ist mit Mesh Point ein sehr hochpreisiges Gerät und hat doch so viel Potential… einfach schade. Bitte mal mal an einem neuen Update arbeiten und auch ein paar aktuelle Funktionen nachliefern. ### 2/5 — Broken UI account login *2024-12-26, version 1.25.0* It doesn’t seem to be possible to set up remote management as the AmpliFi app doesn’t authenticate ui.com logins — I think because it isn’t waiting for the MFA step to complete. Given it isn’t possible to turn off MFA this is a pretty significant blocker. ### 1/5 — Pointless *2024-12-15, version 1.25.0* No devices load, despite having several nearby, even 6cm away, Bluetooth all on. Waste of time opening an account. Deleted. The reviews must be family of developer. ### 1/5 — Trash *2024-11-15, version 1.25.0* Trash all around, and no technical support. ### 1/5 — NO DARK MODE ICON. *2024-10-15, version 1.25.0* NO DARK MODE ICON. ADD IT. ### 4/5 — Reliable and long-lasting router *2024-09-07, version 1.25.0* We bought and installed the amplifi router 3.5 years ago to replace the crappy router provided by Spectrum. It takes full advantage of the speed available and has no trouble handling a couple dozen WiFi devices and a half dozen Ethernet connections (TVs, security cameras, computers). I need to reboot the router occasionally if it starts dropping connections to laptops and tablets on WiFi. But that generally solves the issue unless it is actually a problem upstream with Spectrum. App seems fairly functional but I would like it if the reboot function was easier to get too - it seems to take me a few minutes to find it every time since it’s usually several months between times it is necessary. Mesh system works great to cover the garage and bedroom furthest from the main router. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please update *2026-06-16, version 1.25.0* I’ve been a loyal user for 5 years. Spent thousands on hardware and very frustrated that I now cannot log into the app to manage my network. I’m getting an “oops something went wrong” pop up when I go to my network. Please don’t leave us stranded! ### 1/5 — Marie Joseph *2026-06-12, version 1.25.0* Review ### 1/5 — No app update in over two years *2026-04-04, version 1.25.0* App not working properly. Ghost devices on list. They have not done an update to their app in over two years, leaving users vulnerable. They have apparently “checked out” on this product. Not cool. ### 1/5 — App unusable after iOS update *2026-03-15, version 1.25.0* Since upgrading to iOS 26 the app no longer works at all. When selecting my AmpliFi Alien router, the app asks for the AmpliFi password, but immediately returns “Oops, something went wrong” after entering it. The network itself is functioning normally and all devices remain online, but the app cannot authenticate with the router, making it impossible to manage the network. Troubleshooting already attempted: • Logging out and back into the AmpliFi account • Deleting and reinstalling the app • Rebooting router and phone • Resetting the router password • Trying multiple iOS devices The issue persists across all devices. Based on other reviews, it appears this may be a compatibility issue with newer iOS versions. The router works, but the app cannot authenticate, which effectively removes the ability to manage the network. Please investigate and release a fix. ### 1/5 — Not as advertised *2026-01-21, version 1.25.0* I invested in multiple Amplifi Instant routers and a full Ethernet backhaul setup only to discover this app does not allow you to enable said backhaul. There’s a help article describing how to do this in great detail, except the part of the app where you enable Ethernet backhaul does nothing: the stupid little button literally does nothing in both versions of the app (ios/android). Impossible to enable backhaul… this is me being swindled, apparently. ### 1/5 — Suddenly broken after 1 year *2025-12-29, version 1.25.0* Rubbish products not worth a penny. Support is nonsense ### 1/5 — App isn’t working *2025-11-15, version 1.25.0* I was able to sign in 1 time only. Now I can’t sign in at all. Every time I put in the verification code, it sends me back to the login screen. When I choose a different verification method, the screen is blank. The one time I did connect, I was able to set up the router but was never able to see my devices like the instructions said I could. Very, very frustrating. ### 1/5 — Sign with Apple *2025-10-26, version 1.25.0* Unfortunately sign with apple doesn't work ### 1/5 — Similar to garbage *2025-10-17, version 1.25.0* Don't buy their "Aliens" You're paying way too much for a device that will likely fail within 2–3 years, it's just not worth it. Customer support is basically worthless. After waiting an entire month, they finally told me what I had already discovered on Reddit: your precious "Alien" is dead. The company behind them? Ubiquiti. Honestly, a $40 TP-Link router performs just as well, if not better. So why spend 10x more on something destined to fail? And if it’s out of warranty? You’re out of luck. They should be called Failfy! ### 1/5 — Software not working *2025-10-02, version 1.25.0* I have had no issues until 2 days ago. The software locked me out and won’t accept my password. System is still fine, all devices online and working, I just can’t SEE anything.. quite a pain. Customer support says reset to factory but how will that help the software itself to function?!? I have reset the password and it still won’t let me see the mesh network, or anything beyond a login screen. I will try factory reset, but I have serious doubts it will make the software itself work again, and what a hassle! ## Most praised reviews (10 highest-rated) ### 5/5 — EMT *2026-05-31, version 1.25.0* Love it ### 5/5 — Bring it back!! *2026-03-21, version 1.25.0* PLEASE bring back the amplifi support and products! ### 5/5 — Alien technology *2025-10-07, version 1.25.0* Great dual mesh in a box ### 5/5 — Wonderful App *2025-07-19, version 1.25.0* Easy setup - Clear navigation - Could not ask for a better app. ### 5/5 — This app coupled with Starlink is flat smoking. There was no Internet here before. *2024-10-16, version 1.25.0* I live in a rural area a private airstrip on a private property. There was no Internet here before the Starlink and this is a broadband broadcaster inside of my hanger Home flat rocks I’m getting speeds unheard of before. ### 5/5 — Love the speed *2024-10-12, version 1.25.0* very reliable ### 5/5 — JoRo *2024-09-25, version 1.25.0* WOW BOOM SHACK-LACKA Amazing ### 5/5 — Ouch, my eyes! *2024-08-30, version 1.25.0* Absolutely loving the AMPLIFI alien router and the app is simple to use. Setup was a piece of cake and I dig having a separate iot vlan. Only issue I have is that there isn’t a dark mode for the app yet, but I’m sure the team is working on something cool for that soon. 😉 ### 5/5 — Excellente application et routeur sans-fil *2024-08-06, version 1.25.0* L’installation du routeur fut d’une simplicité qui me rappelle mon bon vieux Apple AirPort Extreme. C’est le premier routeur qui me fournit la même qualité d’expérience. L’interface de l’application est simple, minimaliste, sans pour autant couper dans les paramètres pertinents tels que la sélection manuelle des canaux du wifi. Petit bonus, l’appareil est beau, puis l’écran fournit diverses informations pratiques à portée de main. Je préfère de loin mon routeur AmpliFi à mon ancien routeur Netgear. Je recommande sans hésitation! Good job Ubiquiti. I really enjoy my new router 🙂 ### 5/5 — Great *2024-07-19, version 1.25.0* It works very well, 👌 I hope it will provide more new features in the not too distant future. Thankful🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*