# Ana Vodafone — user reviews > 185 indexed App Store user reviews of Ana Vodafone by Vodafone International Services, rated 3.10/5 from 2,509 ratings. - Source: https://appshunter.io/ios/app/ana-vodafone/id437564823/reviews - App overview in markdown: https://appshunter.io/ios/app/ana-vodafone/id437564823.md - Rating breakdown: 5★ 1,037 · 4★ 228 · 3★ 193 · 2★ 162 · 1★ 889 ## Newest reviews (17 of 185) ### 2/5 — Chat screen never works *2026-05-16, version 2026.5.2* I try to chat with Vodafone customer support, but the chat screen never works. Just a blank white screen. Any way to solve this issue? ### 3/5 — سوهاج *2026-04-09, version 2026.3.3* سوهاج ### 1/5 — Worst app ever *2026-02-14, version 2026.2.3* Worst app ever ### 2/5 — App Shop is very bad *2026-02-09* The whole app doesn’t reflect a big company like Vodafone where we expect to see a user friendly app with easy access even to customers support or help, it only contains the named robot chat which is stupid and useless in case the complaint is not listed I am trying to purchase a mobile phone from the app shop and it’s stuck on an rejected transaction even not going through the payment process, even tried from a browser and the same happens! ### 1/5 — Bad user interface *2026-01-30, version 2026.1.1* Bad user interface ### 1/5 — Something wrong *2025-12-23, version 2025.12.2* After updating the app not work ### 1/5 — Doesn’t work!! *2025-12-22, version 2025.12.2* App doesn’t work!! ### 1/5 — App is not working! *2025-12-21, version 2025.12.2* On iOS 16 and iOS 17 After the latest update the app has been crashing again and again everytime we try to open it and won’t be open, even after reinstalling it! Please fix this issue. Thanks ### 1/5 — Johnson *2025-12-09, version 2025.11.2* It is nonsense and very week customer service in Cairo in Waha city. The long wait and poor service with insufficient response. Guys bring professional customer service here or else you will lose customers. ### 1/5 — Client *2025-10-27, version 2025.10.2* The worst ever ### 1/5 — Very bad *2025-10-25, version 2025.10.2* Omg are you serious Your service is very bad and this **** App is so miserable and so slowly, I'm so frustrated. ### 1/5 — شركه سوخه وزباله *2025-10-19, version 2025.10.2* اوسخ ابلكيشن واوسخ شركه ### 2/5 — New Version Buggy *2025-10-16, version 2025.10.2* iPhone 17 can not login, screen flickering with the app ### 1/5 — اوسخ شركة اتصالات في مصر و بجدارة كمان *2025-10-08, version 2025.10.1* اكبر ناس حرامية و اوسخ شركة في كل حاجة انصح اي حد باورانج من غير تفكير ### 1/5 — اسوء خدمه عملاء *2025-10-08, version 2025.10.1* لي مشكله ومتحلتش وخدمه عملاء سيئه ### 1/5 — Bad network ever *2025-10-02, version 2025.9.3* Net bundle finished quickly, order request more than time ### 1/5 — Worse developers ever *2025-09-23, version 2025.9.1* The app is not working on iOS 26 now they will need months to fix it like the ios was a surprise for them ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesnt work *2026-08-23, version 2026.8.2* It worked once the first day and after that it wont let me sign in it says pls try again later i tried deleting the app and reinstalling it and changing my password and it still wont work ### 1/5 — App not refreshing *2026-08-09, version 2026.7.5* Since update the app won’t refresh at all 🙄 ### 1/5 — Adding payment card issue *2026-08-03, version 2026.7.5* Doesn’t let me add any card to pay or even borrow and pay later. ### 1/5 — It’s terrible *2026-07-27, version 2026.7.3* Nothing ever works, it’s terrible. ### 1/5 — Horrible and buggy *2026-07-15, version 2026.7.2* Useless buggy heavy app ### 1/5 — Hope make it better within 20 years *2026-07-12* You know what the real problem is? Every single step to get something basic done feels like punishment. Want to reach DSL customer support? First, you’re forced to recharge your already pathetic, limited bundle. So if it’s urgent—too bad. Pay first, talk later. Then comes the genius-level management decision: to renew your monthly mobile plan through the app, you need internet. Imagine that—needing internet to buy internet. It’s like hiring clowns to run a circus they don’t even understand. And speaking of hiring, it’s clear you’ve staffed this operation with the most unqualified people possible. People who accepted roles they don’t grasp, who design processes that make zero sense, and who somehow think customers should jump through hoops for the privilege of paying. This isn’t just bad service—it’s a masterclass in how to frustrate loyal users, waste their time, and prove that the people behind this app have no clue what their roles are supposed to achieve. ### 1/5 — HORRIBLE *2026-06-09, version 2026.6.1* The biggest problem with internet service in Egypt is still the lack of unlimited internet packages. In 2026, it’s frustrating that customers have to constantly monitor their usage, buy extra quota, and worry about running out of data before the end of the month. ### 1/5 — Customer service *2026-03-19, version 2026.3.2* Customer service not working in chat than before I don’t know why you stopped contacting with customer service for live chat !? ### 1/5 — تطبيق عقيم *2026-03-10, version 2026.3.1* تطبيق غاية في السوء وخدمة عملاء أسوء ما يكون ### 1/5 — تطبيق ممل *2026-02-15, version 2026.2.3* يعني ايه ابقى مجبر اعمل تحديث للبرنامج عشان يفتح افرض على سفر او على طريق وسايق ومستعجل اعمل تحويل لحد او اجدد الباقة ومتعطل تعطلوني اكتر يا معدومي الفهم ليه + النوافذ الاعلانية لما اعملها تخطي مره ولا مرتين خلاص بقى خلو عندكم دم انتوا بتقدموا خدمة مدفوعة مقدماً محدش فيكم بيتفضل علينا بحاجة تطبيق ممل زي ال صمموه احب اضيف ان دا اوسخ تطبيق ف الدنيا لنفس السبب ال فوق ## Most praised reviews (10 highest-rated) ### 5/5 — Does the job *2026-05-25, version 2026.5.3* Easy and never had any issues renewing balance, data etc ### 5/5 — First from Day One, Leading Every Service and Innovation *2025-12-12* Ana Vodafone🎖️ The app lives up to that slogan perfectly super fast, packed with the latest features, and makes managing my account a breeze, from bill payments to exclusive offers, it’s top notch. Keep leading the way, Ana Vodafone 🫵🏻❤️✨ **Developer response:** "Thanks for your 5-star review! We sincerely appreciate your feedback. " ### 5/5 — Does the job *2025-12-12, version 2025.12.1* I feel like this app is egged on way too much. It has Apple Pay, isn’t hard to use and frankly a lot better than the likes of Etisalat and WE ### 5/5 — A.R.SH *2024-11-17, version 2024.10.2* Application sahl w baseet awy ### 5/5 — Good *2023-04-11, version 2023.3.7* Nice ### 5/5 — Nice *2022-08-31, version 2022.8.3* Good ### 5/5 — Inclusive *2022-07-05, version 2022.6.2* Easiest app to use ### 5/5 — إنترنت_غير_محدود_فى_مصر *2022-07-02, version 2022.6.2* كفايه سرقه ونهب فينا عاورين حقنا ### 5/5 — Helpful app but ... *2020-05-03, version 2020.4.3* Good application but needs more improvement to give costumers mor control on accounts ### 5/5 — I can’t log in *2019-11-22, version 19.11.1* Dear team Right now I’m outside Egypt and I want to log in I can’t so please I need the support please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*