# ANACITY IN — user reviews > 152 indexed App Store user reviews of ANACITY IN by Anacity, rated 4.20/5 from 325 ratings. - Source: https://appshunter.io/ios/app/anacity-in/id1045496496/reviews - App overview in markdown: https://appshunter.io/ios/app/anacity-in/id1045496496.md - Rating breakdown: 5★ 220 · 4★ 39 · 3★ 12 · 2★ 7 · 1★ 47 ## What do users think of ANACITY IN? Overall sentiment: negative **Pros** - 👍 User-friendly and easy navigation - 🏘️ Convenient community management platform - 💳 Online payment facility available - 📱 Remote access for property owners - 🔔 Visitor and delivery notifications - 🛠️ Quick service request resolution - 📢 Effective community communication - 📋 Comprehensive apartment management features **Cons** - 🐛 App crashes frequently - 🔐 Requires login every time app opens - 📱 Poor UI/UX design with small fonts - 💳 Payment processing issues and failures - 🔔 Notifications stop working after initial use - ⚠️ No customer support accessibility - 🚫 Cannot disable ad notifications - ⏱️ Slow app performance and loading times - 🔗 Broken links in posts - 📝 Cannot edit or delete posts - 💬 Chat feature disabled in updates - 🌍 No international payment/phone number support - 📧 Unsubscribe from email alerts not working - 🔄 Profile update functionality broken - ⏳ Slow approval process for entries **Commonly reported bugs** - App crashes on startup - Notifications for visitors and deliveries not working - Payment processing stuck and pending indefinitely - Failed payments don't allow retry attempts - Blank screens appearing without refresh - App freezes during payment transactions - ICICI bank payments not working - Profile updates not syncing - Links in posts not clickable - App opens only occasionally (1 out of 10 times) - Slow loading times (over 1 minute) - Cannot complete requests even when opened - Description boxes not expanding fully - Lease details not syncing between mobile and web - UPI payment confirmation delays **Most requested features** - Direct messaging to community members - Ability to turn off ad notifications - Larger, more readable font sizes - Support for international phone numbers and payments - Edit and delete functionality for posts - Larger message input box for discussions - Ability to change complaint urgency after submission - Upload multiple images when creating complaints - Expandable description boxes for full text viewing - Easy contact option for customer support - Facility booking integration - Part payment option for invoices - Payment status sync across web and mobile platforms ## Newest reviews (15 of 152) ### 4/5 — Suggestion *2026-07-11* I love this app, as it makes it very easy for me to be aware for things happening at my home, but, personally I feel the app is very slow some times, due to constant loading, which makes it very inconvenient for me. Furthermore, due to the this I am not able to change my profile picture and settings that usually happen at an instant. Kindly look forward to it. Thank you. ### 2/5 — Doesn’t work *2025-01-12, version 6.1.4* App keeps failing for making payments ### 1/5 — Unable to turn off ad notifications *2024-12-02, version 6.1.3* One star cause I’m able to use gate notifications to approve visitors. I can’t seem to turn off the ad notifications. ### 1/5 — Worst app *2024-11-26, version 6.1.3* I need to login to app everytime i open the app! The ui is trash. The app stucks at every window. And logging in to everytime opening app makes it s*hit ### 1/5 — Very poor using experience *2024-10-13, version 6.1.1* I have used NBH in my previous apartment and trust me, it was 10,000 times better than Ana city. The using comfort & Ease is way better in NBH. Ana city is firstly not user friendly, Notification sounds are poor, Breaks/ Crashes and I think he even doesn’t have some of the basic features which NBH has. Would recommend you to migrate to a different community tech platform if you are a member of the Association you’re living in. ### 1/5 — Netbanking options are limited *2024-10-04, version 6.1.1* Don’t find popular banks such as HDFC, icici and kotak under netbanking payment option. ### 2/5 — Weird app *2024-09-17* My society recently changed to this app from MyGate. The least I can say is that this is a major let down. Even simple tasks dont work or cannot be configured. We have been struggling for days to add a second family member to receive notifications. There seems to be no way either in the mobile app or in the web app. Support is non existent as the society folks gave a number but that does not respond. MyGate had a nice way of tracking all persons we approve but here its not easy as this resides in some janta section. I hear residents being told to send all details to the community admin to get their names added. If this is the case in basic features then not sure of financial side of things. I am really worried about the safety of our financial data. Also why do you want to collect (not mandatory) our PAN and Aadhar details? App again has tao versions on app store . Nobody knows which one is cor what. Seems to be a hurried launch without really looking if it works properly especially on iphone. ### 1/5 — No customer service *2024-09-09, version 6.0.9* Didn’t find contact number for customer service ### 1/5 — Steep cost for International payments *2024-07-25, version 6.0.6* Almost Impossible to pay from an international bank ### 1/5 — There is always a lag with notifications *2024-07-11, version 6.0.6* Your app is super laggy. It takes a while for the notification to pop up to accept or deny an entry and by the time you get the notification, you would have already received a call from the delivery guy to approve. Also, you lag in basic features like having the option to copy number from the app of the delivery guy. Way too behind MyGate I would say. ### 1/5 — Unstable app - with numerous bugs *2024-07-05* Crashes on several occasions. Notification of visitor exit appears at least 5 times. Notification are very hard to manage / can’t copy visitors phone number. Interface on iOS is poorly designed. And, who adds 5 mins on the start of app which one cannot skip. I have to use this poor app due to apartment setup - else I would ditch this app in no time. Update 2024: Worst app! No integration. Full of marketing notifications but gate notification does not arrive. Can’t see basic details of visitors. **Developer response:** We have resolved issue of notification coming multiple times. Please update to our latest app version which has a revamped version of our invite visitor experience! Hope you don't mind in updating the rating given to our app. ### 1/5 — Very poor *2024-06-25, version 6.0.5* Very poor performance and app ### 2/5 — Profile update is not working *2024-06-14, version 6.0.4* Profile update is not working ### 1/5 — Cant stay logged in *2024-06-04, version 6.0.4* Why cant it keep logged in on different devices? If there are 4 members in family and all are not at the same place at a single point of time and anyone need to access the app, how will they? They will call the person who has app logged in already to the stuff everytime on the app. Not productive at all. My whole family is facing the issue coz it stays only in one device at a time. ### 4/5 — Cannot read comments *2024-05-29, version 6.0.4* I am unable to read comments in the complaint section as it shows me the add comment option only, does not allow me to read other comments. Rest works fine. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-05-31, version 6.3.5* Anything that is required is so well hidden. It takes you 10-15 mins to figure out how to add a lease, and how to add a tenant and so on. ### 1/5 — Horrible *2026-04-01, version 6.3.5* Trying to upload a lease and just cannot find a way to do it. It says there is a previous lease that is overlapping but will not help me change it. Also I can see where I need to upload the document ### 1/5 — A below average app *2025-11-13, version 6.3.1* 1. You cannot find visitors easily. 2. There is no way to call them, the mob number is just mentioned in brackets in text, no call icon 3. Even after approving the delivery or guests, the approval rings keep on ringing for other family members. Once approved by any family member, it should stop. Long long way to go. Very bad user experience I must say. Other competitive apps have come a long way with improved user experience. I wish my society switches to other app. ### 1/5 — Worst hoa app ever *2025-10-06, version 6.2.9* No customer service ### 1/5 — Option to message missing *2025-07-15, version 6.2.1* There is no option for me to send message to community. Example: For tge dues owed, i have already paid a week back but system is not yet updated. Need to send a message here not just via email. There is no option here.. what is the use of this app and portal ?? ### 1/5 — Can’t put ads notifications off *2025-04-21, version 6.1.9* Can’t put ads notifications off ### 1/5 — No support. No accountability *2025-03-02, version 6.1.6* Worst experience with the app and support. I have a pending request for technical support but no one responded so far. App functionality is totally flawed. ### 1/5 — Notifications do not work *2025-01-14, version 6.1.4* After I downloaded the app, notifications for new visitors, delivery etc worked fine for couple of days. They have stopped working since then. It has been more than one week. Security at the gate tell me they sent the notification but I do not get anything. So I have to talk to the security person over the phone and provide verbal approval. It’s a pain. ### 1/5 — Got to improve *2024-12-27* I am a product manager and a high frequency user of the app. I think the new design solved some existing problems at the cost of creating many other issues. 1) Visitors section is not obvious . Some color coding is needed. 2) Within visitors section , users don’t care about the person who came for delivery. Users care about the company. There should be a company logo unless it is a personal guest. 3) If I add a delivery, i am expecting someone immediately or any time today. The default value should not be 30 mins from since there are delivery apps that deliver in 10mins. 4) I want to be able to add delivery for Tomorrow , the default should be the whole day because I don’t know when the delivery person will come. 5) The companies I usually use should pop up top in delivery section. 6) I need quick actions like delivery , check Maid status , check notices . ### 1/5 — Visitor management is horrible *2024-12-20, version 6.1.3* You cant approve services like swiggy for multiple days. The current option only allows to allow one entry per day post that you would require to approve the request. I have to create 10 multiple days entry to actually have auto approve feature plus you can only do one service at a time so each month inhave to spend 30 mins to create 10 multiple days entry request for each of amazon/swiggy/zepto/blinkit/zomato. ## Most praised reviews (10 highest-rated) ### 5/5 — Delivery *2026-01-14, version 6.3.3* Best ### 5/5 — Delivery *2025-09-25, version 6.2.9* Best ### 5/5 — Venu *2025-05-29, version 6.2.0* Great App & Services provided ### 5/5 — Easy to use! *2024-11-22, version 6.1.3* I just downloaded the app today! it’s so easy to use as all my details at one place, and most importantly offers me a view of seeing my dues and clearing them from the same place. Highly recommended for all owners. ### 5/5 — Suggestions on of features *2024-08-28, version 6.0.9* It’s a really good app shows realtime update who’s on gate but I think we need to have an option that shows the the owner is not home at that moment or the owner doesn’t want to be disturbed. ### 5/5 — So convenient! *2024-03-13, version 6.0.3* I enjoy the ease of using this app remotely. ### 5/5 — Ayesai *2023-08-30, version 5.0.4* Good ### 5/5 — Review *2023-08-08, version 5.0.3* Good application and having all services 👍 ### 5/5 — Much improved and Fast *2023-07-09, version 5.0.0* The new version works a lot better. The problems of slowness that had started occurring once a while is now almost gone. Let’s hope this good run continues ### 5/5 — Review *2023-06-11* Good application and having all services 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*