# ANB Go — user reviews > 60 indexed App Store user reviews of ANB Go by American National Bank (NE), rated 4.70/5 from 4,022 ratings. - Source: https://appshunter.io/ios/app/anb-go/id1509081684/reviews - App overview in markdown: https://appshunter.io/ios/app/anb-go/id1509081684.md - Rating breakdown: 5★ 3,469 · 4★ 316 · 3★ 84 · 2★ 36 · 1★ 117 ## What do users think of ANB Go? Overall sentiment: negative **Pros** - 👍 Great customer service - 💡 Easy to use - 🚀 Solid app with user-friendly interface - 👍 Professional and courteous staff - 👍 Wonderful convenience for mobile deposit **Cons** - 🐛 App frequently not working, showing old balances - 🐛 Difficult to find features like changing password, accessing tax forms - 🐛 Unable to pay car loan from app or website - 🐛 Difficult to decipher transaction details - 🐛 New app version not user-friendly, lacks navigation prompts - 🐛 Mobile deposit issues with handwritten checks - 🐛 Slow performance, delayed transaction updates **Commonly reported bugs** - Incorrect balance display, pending transactions not updating properly - Issues with mobile deposit, unable to capture check amounts accurately - Transfers between accounts taking longer than before **Most requested features** - Ability to set travel notice in the app - Option to lock/unlock debit card from the app - Improve online bill pay experience - Provide confirmation numbers for bill payments ## Newest reviews (13 of 60) ### 3/5 — Request to lower payment *2026-06-04, version 3.32.0* The bank refused to consider lowering my payment after missing NONE for the life of the loan because I live in an “Unapproved “ state. ### 3/5 — App never working *2025-07-30, version 3.25.1* About every 2-3 months my app just completely stops working for a few days. It won't let me us any features, showing old balances from days ago, and then won't even let me log in at times due to a "error" ### 4/5 — Easy *2025-05-28, version 3.23.1* I am happy for the ease of use. One thing I do not like is the change in images. I can no longer see details on deposits. Otherwise it is good! ### 2/5 — Can rarely find what I need *2025-03-20, version 3.21.0* This app interface is extremely frustrating! I need to change my password & cannot find where to do that. I need to get my yearly tax form & cannot find them. Argh!!! ### 2/5 — Can’t pay car loan from app *2025-02-04, version 3.18.0* I can login to my car loan from the ANB app and ANB website. But I can’t pay the loan from the app or website. I need to login to a different website “profitstars” to pay the loan. Then what is the point of having an app if I can’t pay my car loan from it? ### 5/5 — ANB Review *2024-11-27, version 3.18.0* LOVE THIS BANK 💙 ### 5/5 — Online banking *2024-11-23, version 3.18.0* This app is so easy to use! ### 5/5 — REVIEW ABOUT MY EXPERIENCE AT THIS BANK *2024-11-05, version 3.17.0* I went to ANB today 11/04/24. I met an Amazing team of staff members. So focused and committed. Then I was privileged to be supported by an Amazing Branch Manager. His humility, down to earth attitude, was astounding when I finally came to realize I was being helped by the Manager. He made my day and I felt at home and couldn’t think twice before opening an account with ANB. I lack words to properly describe his public relations with clients. I will recommend this Bank to anyone who needs a place where teamwork is their motto practically. Elfrida TATAH ### 3/5 — Get erroneous message re incorrect amount entered, *2024-01-14, version 3.9.0* And then, after re-taking front photo several times deposit is still rejected ### 5/5 — Review *2023-10-12, version 3.7.0* Have been with this bank for more years then I can count and the service has always been top notch! ### 5/5 — Great bank! *2023-05-15, version 3.2.0* I’ve used it for years but just moved to new town where they aren’t located so I am closing account. But I’ve always had great relationships with the bankers and loan officers. Will return as a customer if they ever expand to my area! ### 4/5 — Great, but … *2023-04-22, version 3.1.2* I love that there is an app that keeps my account info for me. I do. Really. When I spend money that shows as Pending, however, I sometimes miss it and have put myself in the hole. Wouldn’t it be great if an app could keep the count as well as I can on paper? Lesson learned ### 3/5 — Car Paymeny *2023-02-06, version 2.48.0* I thought I made a car payment using my debit card on 2/4/23. I cannot find where it shows that payment. I find you on-line payment very difficult to set & view. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-04-07, version 3.32.0* Can’t really do anything with app but look at account ### 1/5 — Not working *2025-10-22, version 3.28.0* Always having problems with app ### 1/5 — Not user friendly *2025-06-08, version 3.23.1* Why can't I see my loan or my loan amount? I need to use a third party site to pay my loan? What kind of bank is this? ### 1/5 — Poor customer service *2025-05-17, version 3.23.0* I’m changing banks because ANB IS a rip off. ### 1/5 — Website *2024-03-31, version 3.10.3* I do not feel your website is easy to navigate. ### 1/5 — Disappointed *2024-01-24, version 3.9.0* Ur App Doesn’t Work Ever Since Ur Last Update please fixe ### 1/5 — Mobile deposits *2023-09-21, version 3.6.0* App is terrible with mobile deposits. Always says amount detected is not the same as amount inputted, specially if the check is not a round even number. ### 1/5 — Horrible *2022-06-17, version 2.42.1* App won’t even let u track your money. My account got stuck and it still wanna say pending and show up but not take away or add my transactions. Horrible app ### 1/5 — Junk app *2021-11-13, version 2.36.0* Not enough information! Can only pay $1,000.00 per day!! Junk ### 1/5 — Can’t make a mobile deposit *2021-08-19, version 2.33.3* This new app does not allow you to make a mobile deposit with a hand written check. I called the bank to let them know-pretty much just got a that’s too bad. Will be changing banks after being with ANB for 20 years. ## Most praised reviews (10 highest-rated) ### 5/5 — Jeromy Stiastny *2026-07-04, version 3.32.0* It’s not my nickname it’s what my mom what my mom called me ### 5/5 — Jackie IS Star *2026-04-22, version 3.32.0* I had the most difficult time starting an automatic withdrawal for a new car payment. I accidentally made a payment twice. So the first withdrawal for the automatic payment is in June. The main issues was not accepting password and timeout on the account. Hire me.. I’ll do better programming on those 2 issues. I have plenty of time. I’m retired. ### 5/5 — Great app! *2026-02-03, version 3.30.2* So clear and handy! ### 5/5 — Customer service *2026-01-09, version 3.30.0* We’ve always had fabulous customer service and enjoy the mobile app. It is very easy to use. ### 5/5 — Easy *2025-12-03, version 3.29.0* Liking this app for remote banking. ### 5/5 — 5 start *2025-09-01, version 3.26.1* Great customer service been using this bank for a few years will continue to keep it in my top banks ### 5/5 — Great app *2025-02-19, version 3.18.0* I have nothing but great things to say about this app, it is easy to get, it’s free, it’s easy to navigate and so easy and safe to understand. Only 1 time I had to use the live chat to ask a question and the response was immediate and very professional and helpful. My payments go through right away and without any problems and I get balances and statements quickly after. ### 5/5 — 4.75/5 *2025-01-03, version 3.18.0* Solid app. Overall very user friendly. I LOVE the app over using a website version, which I have found to be very mobile unfriendly. My only complaint is that it can be difficult to decipher transaction lines, particularly with transfers between accounts. ### 5/5 — John MacKnight *2024-12-24, version 3.18.0* I’ve been with American National close to 40 years, and they are the most professional and courteous people I’ve met in the banking world. The LaVista branch is “The Best,” & besides Priyank & Teri, the branch Manager, they’re all superb bankers, and it’s just a pleasure to walk in and be treated like royalty!!! ### 5/5 — Where is the logging out prompt?yes *2024-12-19, version 3.18.0* The app needs some easier navigation prompts. Difficult to find simple moves within the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*