# Anda — user reviews > 33 indexed App Store user reviews of Anda by TIP - Transportes Intermodais do Porto, rated 1.60/5 from 32 ratings. - Source: https://appshunter.io/ios/app/anda/id6480051027/reviews - App overview in markdown: https://appshunter.io/ios/app/anda/id6480051027.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 5 · 1★ 23 ## Newest reviews (14 of 33) ### 1/5 — What’s the point of this app? *2025-07-20, version 1.0.3* To charge a paper (NFC) card ? Why can the app not replace the card? After all the phone can read the card so it should be able to communicate with the terminal as well. The charging of cards is not working properly and the need to provide repeatedly the card information makes it look like an amateur school project. ### 1/5 — Does not work at all *2025-06-15* The app can’t read valid Porto metro transport cards **Developer response:** Good afternoon, We apologize for the inconvenience caused and inform you that the situation was due to a general anomaly in the app, which has now returned to normal, so you can re-validate the application to travel. If this fails, please let us know. Best regards, ### 1/5 — Terrible *2025-05-30, version 1.0.3* What could be a very convenient app is actually a stressful mess of an attempt. Keeps giving errors 8/10 times and actually charged me for many trip buying attempts which then wouldn’t appear on my andante and made it “invalid”. I was forced to go speak to customer service as even when I charged yet another trip in a machine, when validating ahead of trip it kept saying error. All around terrible and made me lose a metro to the airport and my temper. ### 1/5 — Funcionamento eventual *2025-05-01* Aplicativo funciona de forma eventual, não permite cancelar uma compra e agora apresenta erro na leitura dos cartões **Developer response:** Bom dia, Informamos que ocorreu uma anomalia intermitente no TOP UP APP Anda, que não permitia a correta leitura dos cartões e finalização do carregamento, todavia, a situação já se encontra ultrapassada e normalizada. Lamentamos qualquer transtorno causado. Cumprimentos, ### 1/5 — Does not work *2025-01-17, version 1.0.3* I bought a ticket but the app does not write to the card. I lost 14 euros doing this. ### 1/5 — Barely functional *2024-12-16* It would be better if it didn’t work at all. As it is, I’ve got 11 tickets on this app that won’t transfer over to my card. Every time I try, I get some variation of an error message. I paid for these tickets a week ago, but can’t use them. **Developer response:** Good afternoon, We sincerely apologize for the delay in responding to your message. The topup is made in 3 steps: 1st reading of the Andante card and choosing the product you want to load. 2nd choose your payment and billing details and confirm the charge. 3rd access "Pending Operations", select the blue arrow for the operation and touch the card chip again to the NFC on your phone. If there is an error when recording data on the card, the problem may be with the Andante card itself, so we suggest that you go to an Andante store to exchange it. If you return to Porto and need additional help or if there is an error in the operation, please contact Linhandante +351226158151 or go to one of our Andante stores. Best regards, ### 1/5 — Doesn’t work half the time *2024-10-04* Not a friendly app, very poor UX, doesn’t work half the time for non-obvious reasons. Paid for trips I’m unable to load onto the card. **Developer response:** Good afternoon, We sincerely apologize for the delay in responding to your message. We appreciate the feedback given and inform you that we are seeking to make daily improvements and the suggestions presented will be considered in future updates to the Top Up feature of the Anda application. Best regards, ### 1/5 — Scam *2024-09-21* Bank charged but Andante card not loaded! **Developer response:** Good afternoon, We sincerely apologize for the delay in responding to your message. The topup is made in 3 steps: 1st reading of the Andante card and choosing the product you want to load. 2nd choose your payment and billing details and confirm the charge. 3rd, access "Pending Operations", select the blue arrow for the operation and touch the card chip again to the NFC on your phone. If there is an error when recording data on the card, the problem may be with the Andante card itself, so we suggest that you go to an Andante store to exchange it. If you return to Porto and need additional help or if there is an error in the operation, please contact Linhandante 226158151 or go to one of our Andante stores. Best regards, ### 1/5 — DO NOT USE *2024-08-14, version 1.0.3* These devs are beyond incompetent. As others have mentioned this app will not only not load the ticket onto your card but it'll make it unreadable at the ticket gates. ### 1/5 — Não abre *2024-07-30, version 1.0.2* Fica um ecrã branco com o símbolo do andante no meio e não passa daí. Último iPhone 15 Pro Max com o iOS 17.6 ### 1/5 — Doesn’t work on iOS *2024-05-14, version 1.0.1* Frustrating ### 1/5 — App not working with OS - please remove it *2024-05-10, version 1.0* This app should be removed as it creates more problems than the ones it solves. When trying to charge the physical (Andante) card with the credits saved on this app, the Andante becomes unreadable on the system. The solution is then to approach a physical Andante store and have it replaced. ### 1/5 — Terrible app *2024-05-04* I bought 2 tickets and can’t use them. It do not go to my physical card. There always a different error. **Developer response:** Boa tarde Lucas 🇪🇺🇮🇹, informamos que após efetuar o pagamento do carregamento pretendido e o mesmo ser processado, deverá seguir os seguintes passos: 1. Selecionar “Operações Pendentes”; 2. Selecionar o carregamento de títulos visível; 3. Encostar novamente o cartão Andante à parte de trás do telemóvel para gravar o(os) título(s) transporte(s) adquirido(s) e aguardar a confirmação do sucesso da operação. Se o problema persistir, por favor contacte a Linhandante através do número de telefone 226 158 151 entre as 08:00 e as 19:00 de segunda a sexta e as 09:00 e as 13:00 ao sábado, ou através do e-mail cliente@andante.pt. Os melhores cumprimentos ### 1/5 — Doesn’t load any cards - tried 5 different cards multiple times *2024-04-23* Really poor programming **Developer response:** Good afternoon amitvisual, please confirm that the cards used as a payment method allow online transactions. If so, you should contact your bank, as if the payment is still in progress, it means that the amount is only blocked. You can alternatively use another card or make the payment by entity and reference. We remind you that after the payment has been processed, you need to open the pending operations tab, select the operation with the green icon and hold your card against the back of your phone to finalize it. Best regards ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-06-23* Can’t add a credit card **Developer response:** Good morning. In order to assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Best regards ### 1/5 — Would be awesome if it works *2026-06-08* The ux is poor, non intuitive, and fails to do the one thing it claims, which is to top up Adante cards **Developer response:** Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards, ### 1/5 — One of the worst app for buying ticket *2026-05-29, version 1.1.0* Wanted to top up my card it’s goes in loop after register the card saying you have 4 mins to finish the purchase, then it let me repeat all again without complete the payment. So bad. ### 1/5 — Card *2026-05-05* Loading card doesn’t work **Developer response:** Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards, ### 1/5 — Terrible! *2026-02-25, version 1.0.6* This app is terrible and sloppy, it also didn’t work with my card. Useless. ### 1/5 — No auto fill?! *2026-02-19, version 1.0.6* Not entirely useless but very inconvenient. Unintuitive interface and payment doesn’t support Apple Pay or auto fill for credit card details. Come on Porto! Invest a little more to make this useful! ### 1/5 — Shame they call it an app.. 99% you get errors. *2026-01-14* It pretended to be an app where you can load titles but 99% I get errors and no explanation why. Maybe it’s time to change the dev team. It can’t be that there is zero QA. So disappointing that in 2026 they can’t have a simple app to load titles. **Developer response:** Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards, ### 1/5 — disappointing *2025-12-19, version 1.0.6* the app is somewhat limited. in the past, i was charged for a couple of trips that never got registered to the andante card. it’s also quite frustrating that we can’t use the app as a replacement for the card itself. on top of that, after all these years, i wish we could top up using apple pay: this would feel safer and much quicker to use. ### 1/5 — Traps money *2025-10-22* Fails when transferring money to the card. I attempted to load the card; it read the card ok, and accepted the mbway payment. Now, there’s a pending operation on the app. Trying to write to the card, it repeatedly fails with a ‘Error: internal error: send request’. So now my money is trapped in the app and cannot be used to load the card. Awful experience. **Developer response:** Good afternoon. To assist you, please contact our support line at +351 226 158 151 or anda@andante.pt. Regards, ### 1/5 — Não funciona *2025-08-29, version 1.0.3* Carregamos os andantes na APP mas o saldo não entra no cartão. ## Most praised reviews (6 highest-rated) ### 5/5 — Good app *2025-01-26* App works as advertised. I was able to load money into my Andante card. Just wish I could use the app as the actual card. I’m sure eventually 👍 **Developer response:** Good afternoon, Thank you for your positive feedback. Regarding this, we inform you that the Anda app has two features but only in the Android version, the first serves as a replacement for the Andante card and the second for recharging cards. The version for iOS (Apple) only has the charging feature, for now. For any additional clarification, please contact us via email - cliente@andante.pt or telephone +351226158151. Best regards, ### 3/5 — Need help *2024-06-27, version 1.0.2* I cannot load my title onto my card. App is saying error need to check the charging ? Can anyone help asap I’m leaving Porto tomorrow! ### 2/5 — Good for seeing how many titles are on a card - and that’s about it… *2025-08-08* In theory, I really like Anda. In practice, I have found that it mostly sulks when you try to add value to a card and then says that there is a pending operation. Once it gets itself into this state there doesn’t seem to be any way of solving the problem within the app; you will either have to call customer service, or go to a ticket counter (good luck on that - there are very few of those). I wish it were less fragile, but it really is. A shame - great idea, but the execution is poor. **Developer response:** Good afternoon, Thank you for your feedback and we're committed to making daily improvements. Your suggestions will be considered in future updates to the Anda app's Top Up feature. We apologize for any inconvenience and appreciate your understanding. Best regards, ### 2/5 — Problematic *2025-02-22* Can’t get it to work - problematic. Não funciona, impossível ter a app a carregar um andante. Frustrating!! **Developer response:** Boa tarde, Lamentamos desde já qualquer transtorno causado. Por forma a conseguirmos ajudar por favor contacte a nossa linha de apoio ao cliente através de cliente@andante.pt ou 226 158 151. Os melhores cumprimentos, ### 2/5 — Not functional *2024-06-04* When you tap the read card option, nine times out of 10, you get no response from the app. Been trying it a hundred different ways. I love that this now exists but it would be nice to have it working. **Developer response:** Bom dia, Joe Strauss, por favor certifique-se que mantém o cartão Andante imóvel junto à antena NFC, localizada na parte traseira superior do seu iPhone junto da câmara fotográfica. Para obter ajuda adicional por favor dirija-se a uma das nossas lojas Andante ou contacte-nos através do número 226158151 ou cliente@andante.pt, Os melhores cumprimentos, ### 2/5 — Lack of documentation on proper usage *2024-05-21* First congratulations on deploying an Apple iOS app. It has long been awaited. Yes Apple has not been cooperative with NFC, but as far as I can tell, this app only “tops off” existing cards. Suggestions: 1. Communicate with documentation on what this app actually delivers 2. Communicate future the state of what the intended use of this app will be. Example, can I use my phone to tap in for metro rides or will it only be a place to reload my existing card? Obrigado **Developer response:** TIP - Transportes Intermodais do Porto continues to follow the path with Apple to make the postpaid solution available with dynamic pricing, which has existed on the Android operating system since the launch of the Anda app. This solution, a pioneer worldwide, has been the subject of a longer analysis process and, although availability does not depend solely on the part of TIP, we believe that the conditions are created for this to be the new functionality to be integrated into iPhones by the end of the year. This reference system offers the customer the possibility of traveling without knowing any rules of the ticketing system, paying at the end of the month for actual use with optimized fares. In this case, the Andante transport ticket is digital (no need to use a physical card) and allows access to the entire Andante network. The customer must register, define a monthly payment method, validate and travel. Best Regards, --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*