# Andover Bank Mobile — user reviews > 17 indexed App Store user reviews of Andover Bank Mobile by The Andover Bank, rated 4.70/5 from 693 ratings. - Source: https://appshunter.io/ios/app/andover-bank-mobile/id993257390/reviews - App overview in markdown: https://appshunter.io/ios/app/andover-bank-mobile/id993257390.md - Rating breakdown: 5★ 588 · 4★ 59 · 3★ 17 · 2★ 11 · 1★ 18 ## What do users think of Andover Bank Mobile? Overall sentiment: negative **Pros** - 👍 Functional banking app that performs its core job - 💬 Good customer service support **Cons** - 🐛 Frequent login failures and authentication issues - 🐛 App crashes and fails to load properly - ❌ Cannot copy routing and account numbers - ❌ Password reset unreliable - ⚠️ Poor compatibility with iOS updates - ❌ Difficult check deposit process with repeated rejections - 🔐 Requires manual password entry every time - ⚠️ Significantly behind competitor banking apps - ❌ Limited deposit amount restrictions **Commonly reported bugs** - App crashes on startup with iOS 16.4 and later - Login validation fails repeatedly even after password reset - Account information validation errors - Check deposit photo validation incorrectly rejects valid images - App fails to load or open after updates - Password reset only works approximately 50% of the time **Most requested features** - Password save/remember functionality - Ability to copy routing and account numbers - Higher deposit limits - Improved check deposit validation - Streamlined authentication process without requiring secret phrase re-entry ## Most critical reviews (10 lowest-rated) ### 1/5 — Review *2025-06-09, version 24.2.60* Need to allow bigger deposits ### 1/5 — App is always down *2025-03-08, version 24.2.60* The app is always down or fails to validate my account information even after resetting my password several times. Error everytime i open the app and it has to reload whoever designed this has no idea what they’re doing. No business in creating apps at all…. ### 1/5 — Password *2024-07-28, version 24.1.70* Need an option to save passwords. This is the number one reason that I am closing my account. I have trouble remembering my password and have to reset every time I use the app ### 1/5 — Crashes at startup - completely useless *2023-04-15, version 22.2.30* Since iOS 16.4 this app will not even load. An update is desperately needed. Unbelievable their dev team would not have been testing the app with iOS beta ahead of time. ### 1/5 — App crashes *2023-04-10, version 22.2.30* Updated my iPhone to the 16.4.1 and now my app won’t open. Please fix! I use this app all the time!! ### 1/5 — Needs Update *2023-04-06, version 22.2.30* Updated to 16.4 iOS and now the app crashes every time i open it. Please fix this. ### 1/5 — App does not work *2018-11-14, version 18.2.70* Since the update, I can no longer log in. Tried reloading the app, still doesn’t work. Called customer service, no help! ### 2/5 — Needs Work *2025-08-19, version 25.1.32* Oftentimes I can’t get the login to work and resetting my password only works about half the time. It’s frustrating you cannot copy your routing and account numbers. these are just two of the issues I’ve had today. It’s definitely far behind other online banking apps & I will definitely keep this account as a backup and not as primary, which I was trying it out for. I appreciate that the customer service is good, but you have to balance that with the ridiculousness of needing to call for things that should be automated better. ### 2/5 — Can’t login *2019-03-01, version 18.3.80* Since I updated the app I can’t log into my account. ### 3/5 — App is always down *2023-03-10* The app is always down or fails to validate my account information even after resetting my password several times. ## Most praised reviews (7 highest-rated) ### 5/5 — Mobile banking *2023-03-29, version 22.2.30* Hi, I installed 16.4 yesterday and my phone now my app will not open are you guys compatible with the 16.4 update thank you. ### 5/5 — App is terrible *2022-12-12, version 22.2.30* Terrible app ### 5/5 — Andover app stinks 😩 *2020-09-26, version 20.1.200* It doesn’t work and now I can’t bank on line. This stinks and I want to change banks ### 5/5 — Meh *2020-02-20, version 19.3.20* Tired of logging in and then type in my secret phrase too one or the other come on! ### 5/5 — The App Does Its Job *2019-04-01, version 18.3.80* The Andover Bank app does it's job, and does it well. (Many of the mobile banking apps in use are created by a couple of companies anyway, in this case Fiserv's Mobiliti product. So it will work just as well as a mega-bank's Fiserv Mobiliti app, only perhaps missing a few extra bells and whistles.) ### 4/5 — App not opening. *2023-04-14, version 22.2.30* Never had a problem with this bank app until now with the update on my iOS. PLEASE FIX PROBLEM!!! ### 3/5 — It’s fine... *2021-04-09, version 20.2.80* It’s fine for what it is. It’s a banking app for a small bank. The only real issue I have is that when depositing a check it OFTEN tells me I took two photos of the front of the check. Took ten tries over an eight hour period today to get one through. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*