# Andy's Frozen Custard — user reviews > 267 indexed App Store user reviews of Andy's Frozen Custard by Andy's Frozen Custard, rated 4.80/5 from 4,005 ratings. - Source: https://appshunter.io/ios/app/andys-frozen-custard/id888471562/reviews - App overview in markdown: https://appshunter.io/ios/app/andys-frozen-custard/id888471562.md - Rating breakdown: 5★ 3,613 · 4★ 198 · 3★ 38 · 2★ 21 · 1★ 135 ## What do users think of Andy's Frozen Custard? Overall sentiment: positive **Pros** - 🍦 Best frozen custard - 👍 Great customer service - 🚀 Fast service - 💕 Delicious treats - 🤩 Unique flavors and options - 🎉 Rewards program **Cons** - 🐛 App crashes and glitches - 🔑 Login/account issues - 🕰️ Rewards expire too quickly - 💰 Expensive - 📍 Tracking user location **Commonly reported bugs** - App constantly logging users out - Password reset not working - Rewards not loading properly **Most requested features** - Online ordering option - Improved rewards program with no expiration - More user-friendly app interface ## Newest reviews (13 of 267) ### 4/5 — amazing *2026-08-30, version 26.0* Super short staffed but our girl was amazing. ### 2/5 — Free tea *2026-08-26, version 26.0* App says free tea expired today. Spent $18 and cashier said free tea wouldn’t ring up under my phone #. Couldn’t scan QR code because register was down. Cashier said it’s only on Tuesdays. Why put that it expired today then? ### 2/5 — points *2026-08-19, version 26.0* i don’t like how i’ll spend $14 and get 5 points for the transaction. that’s really my only complaint i spend a lot so i would just like for my points to reflect that ### 4/5 — Special Sunday 8/13 *2026-08-14, version 26.0* I found the staff very helpful I enjoyed the frozen custard very much ### 2/5 — Prices? *2026-08-06, version 26.0* There’s a social function.. merch.. store locator.. but no prices for any locations for any items anywhere. I have to call to the location and have them tell me each item and side. Or I have to physically go there to check in person. ### 5/5 — Love *2026-07-19, version 26.0* This is the best!! Love this place! ### 3/5 — Peach concrete *2026-07-19, version 26.0* I was so excited that peach concrete is back. When I started there was no peach flavor and I finally found peach pieces in the bottom of the bottom. They were so frozen there was no taste. I will definitely stick to the strawberries. ### 5/5 — The best *2026-07-18, version 26.0* My husband I have been loving Andy’s in three different states for over 6 years!! ### 5/5 — The Best Frozen Custard on the South Side of Chicago *2026-07-14, version 26.0* I don’t buy any other frozen custard and it’s great on a sensitive digestive system. No problems at all ❤️ ### 5/5 — Love Andy’s *2026-07-14, version 26.0* Simply the best ### 5/5 — The Best *2026-06-30, version 26.0* Always a friendly staff. The best variety of delicious frozen custard. I love my Andy’s ### 5/5 — Sunday after Church Reward *2026-06-30, version 26.0* "A little bit of heaven." ### 5/5 — wonderful *2026-06-30, version 26.0* Just Delightful. my favorite place ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst value for rewards *2026-08-22, version 26.0* The existence of the ‘points’ is more insulting than if they did not exist at all. $2 per point. And the bonus points never work. Spent $6 on a small seasonal concrete that should qualify for double points, only got 3. And to redeem anything you have to have 50 points, aka $100 spent. I have never seen a rewards system that stingy. McDonald’s, and Dunkin starts at $15, Taco Bell starts at $25, Nothing Bundt Cakes starts at $30. Andy’s requires you to spend $100 for a $5 reward. ### 1/5 — No access *2026-08-03, version 26.0* This app was great until it wasn’t. It’s been worthless for years. A few years ago it wanted me to sign in but it didn’t recognize my password. I followed the prompt to reset it but I never received the email. I deleted the app and reinstalled. Multiple times over the years. It said there’s already an account and to sign in with that. Round and round it goes. I was encouraged to try again recently because they have a new and improved app. Same thing. I tried to send a message via app support years ago but not sure it went through. I keep getting emails saying I get rewards for updating the app but it won’t let me so I can’t take advantage of the offers. I’m starting to think it’s intentional so I’ll get a craving and go buy something but they don’t have to make good on their offer. Feels very scammy. I’m going to Dairy Queen from now on. ### 1/5 — My phone is broken *2026-07-15, version 26.0* You have to have a phone and use the app on your phone in order ### 1/5 — Complete Shock *2026-07-15, version 26.0* Said my drink tasted like alcohol and burnt going down. They denied it was even possible it could not have been them. Disgusting behavior from the Manager ### 1/5 — Skimpy *2026-07-08, version 26.0* Bad customer service. Got my usual concrete small butter pecan. Took one look at it and told girl who gave it to me to please add more pecans. She said they went to the middle. It was all icecream! She literally would not do it today is not birthday even. Will find a new location who does it right and listens to the customer who knows!!! ### 1/5 — Great custard bad app… *2026-07-06, version 26.0* 1) You can’t even order ahead which I’m kinda okay with because the order is finished in seconds from paying. But if I’m getting middle-of-the-road service, I at least expect to have some sort of advantage with having an app. 2) I guess the system is slow because a handful of minutes after signing up, I went to the window to order my custard and when I gave my number it didn’t pull up my profile. Further, they forgot to give me my receipt so now I just lost like $15 worth of points. Idk if I’m gonna keep the app. Seems pointless if I’m only going to use it when I have a sweet impulse. ### 1/5 — Rig *2026-07-05, version 26.0* I went to Andy’s and got icecream and saw that if you get the app, after your first visit, the next visit, you get free small concrete, I was going to go today but never pop up on rewards on the Andy’s app, and I always saw it before ### 1/5 — New rewards program isn’t good *2026-06-22, version 26.0* App has been updated recently and previous rewards didn’t carry over. Any new rewards require you to use them quickly or they also expire. Can’t order on the app. Not a good program. ### 1/5 — Worthless App *2026-05-27, version 26.0* Not sure if it’s the app of the company as a whole, but it’s terrible. They expect you to eat their ice cream weekly or you lose your points. Now they’ve “updated” their app and any previous points are gone. Half melted ice cream is not great to begin with, but now your money/points mean nothing. ### 1/5 — Common now *2026-05-24, version 26.0* $1.30 for caramel is crazy. ## Most praised reviews (10 highest-rated) ### 5/5 — Insane good *2026-08-26, version 26.0* So yum!!! Had to get the peach cobbler while still in season. So happy I did! ### 5/5 — Lagrange Location Chick *2026-08-21, version 26.0* I got a sweet cashier and she also took her time to explain the free concrete on first visit. We went pretty late for some custard so I was expecting attitude lol thanks girl 😁 ### 5/5 — Grab the key lime *2026-08-19, version 26.0* Every summer I go! The key lime is good. Staff is friendly ### 5/5 — Key Lime pie *2026-08-15, version 26.0* Absolutely perfect ### 5/5 — Great ice cream *2026-07-28, version 26.0* Services are good. ### 5/5 — Love it *2026-07-27, version 26.0* Great sizes for the price always consistent ### 5/5 — Delicious *2026-07-24, version 26.0* Key lime pie is amazing!!!! ### 5/5 — Yummy in the rumbly tumbly *2026-07-22, version 26.0* Always good to have frozen custard ### 5/5 — Enjoy a hot evening *2026-07-21, version 26.0* We enjoyed the snow monster yummm ### 5/5 — great ice cream *2026-07-21, version 26.0* I love their concretes with chocolate in the middle. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*