# Angels Cars – Minicabs London — user reviews > 43 indexed App Store user reviews of Angels Cars by Angels Cars LTD, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/angels-cars-minicabs-london/id989765558/reviews - App overview in markdown: https://appshunter.io/ios/app/angels-cars-minicabs-london/id989765558.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (15 of 43) ### 1/5 — Do not attempt to use this service *2021-08-15, version 33.2.7* Very unreliable. Our cab got cancelled although it was confirmed from the day before. It’s a very cheap service but SO unreliable and they put us through so much stress without giving any alternatives whatsoever. ### 1/5 — The rudest and least professional company *2021-08-14, version 33.2.7* Don’t use this. The prices even match Uber on non-busy times, and for busy times I’d recommend using Addison Lee which is £5 more expensive but at least are professional. I’ve never spoken to such rude drivers who would scream at you and when you complain to customer service, they’re also rude to you. Unreal and disgusting service. Do not recommend. Plus it’s not as cheap as they say, you pay usually £35 from Heathrow + car park + fees for waiting time so in the end it comes to £45-£50 anyways and Uber is £40. Horrible. ### 1/5 — Worst taxi service on earth. *2020-02-16, version 23.0.0* Service desk can’t even read their own instructions. Asked for a taxi service at 3pm from Heathrow, and they sent the cab to Gatwick at 1pm...no refund, no apology. AVOID AT ALL COSTS ### 1/5 — Worst taxi company ever *2019-12-20, version 23.0.0* I booked a ride to the airport at 03:30 AM 4 days in advance, after the booking I contacted the customer service to make sure the booking was confirmed, then less than 50 minutes before the pick up time they called me to cancel the ride because the driver had a flat tyre! And they didn’t offer me a return! ### 1/5 — Avoid this company. Do not download app *2019-08-20, version 23.0.0* Terrible service from main office and drivers. Avoid using and giving them any of your data. Apple should not even allow this app on their store. ### 1/5 — AVOID LIKE THE PLAGUE *2019-08-08, version 23.0.0* Simple the most unprofessional and unreliable minicab company I ever come across. You will make a booking thinking everything is all right and then they will cancel on you last minute leaving you stranded and at risk of missing your flight - or worse ### 1/5 — Inefficient *2019-07-17, version 23.0.0* The app did not even book my order and when I called they claimed they did not have a booking under my number. I had to cancel because they were taking so long and communicated terribly. Don’t do it, save yourself the stress ### 1/5 — Never again *2019-06-22, version 23.0.0* Booked a taxi using the app for 4:15am. Got woken up by a call 2:45am to tell me they could no longer do it because “all their cars are at Gatwick”. When I complained to say they shouldn’t have taken subsequent bookings that meant they couldn’t do my trip they essentially said it was my fault “because you booked through the App”! If your app does work, don’t use one. Essentially, you can never use these guys because you they themselves say that you can’t rely on them committing to turning up (and not leaving you in the lurch in the middle of the night)! ### 1/5 — DO NOT USE THIS COMPANY *2019-05-28, version 23.0.0* Pre-booked my taxi online at 3pm for 7pm the same day. Got a call an hour after booking was made saying the 7-seater I chose wasn’t available at that time but they had a smaller car. I said ok fine. Taxi doesn’t arrive so at 7.10 I called the company, they said it’s fine he’s on his way. 10 mins later still no taxi so I call again and a rude lady says he won’t be there for another 25 mins there’s traffic it’s rush hour. Joke of a company ### 1/5 — AVOID this company *2019-05-20, version 23.0.0* I used this company four times, all to and from airports. It is substantially cheaper than other company for a reason- IT PROVIDES POOR SERVICES. The first three journeys just about okay and the airport picked up is usually late (for 30 minutes on average) regardless what time you booked it. On my recently journey , I provided the correct flight details and make it to the pickup point on time (6.30an). But there isn’t anyone to pick me up, so I call the company and was told that I input the wrong details. After some investigation, I was told that someone at their end has changed my flight details last minute so it’s showing my flight is not arriving until an hour later. So the minicab company decided not to pick up until 7.30am . They never called or texted me to confirm my flight number before changing it on their system and no to pick me up at the time I requested for. I was told there won’t be any cab until an hour later so I just took Uber which is more expensive but a lot more professional. AVOID THIS. ### 1/5 — Avoid like Plague *2019-01-03, version 23.0.0* Extortionists is the word. The qouted me a price for a Heathrow pickup. Which I confirmed twice . And on the day they just jacked up the price by 20 pound . The controler on the phone ( Andrew ) mentioned that it was a incorrect quote given to me and I must pay the new price . After a lot of discussion he said give whatever you have. Even though I was just short by 10 pound and the Driver was asked to accept and leave, but The Driver was very agressive and at a point I was thinking of calling police.In short they quoted wrong price and sent a aggressive driver to extract higher amount ### 1/5 — They will completely ignore the inquiry you make through the app! *2018-12-26, version 23.0.0* Terrible company! I booked a cab one week in advance only to wait half hour at the airport and realise they didn’t even send anyone to pick me up! The man on the phone had no excuse and told me to call another taxi company! Horrible experience ### 1/5 — DO NOT USE!! *2018-11-25, version 23.0.0* Do not use this cab company the only good thing is the cheap price, but the customer service is rude and disrespectful. They dont turn up and lie and say they tried to call you, when they do turn up they dont turn up on time. The cab drivers are rude, ive been shouted at and told to get raped because i waited 2hours for a cab that told me they would be 5minutes and ended up calling another cab company that took a further 30minutes before they arrived and took me to my destination and then i was called once i arrived to be told the cab is here. ### 1/5 — Do not use!! Horrific Customer service. *2018-09-30, version 23.0.0* Absolutely disgraceful. Booking made 2 months in advance for An airport pick up. Called 5 hours prior to the booking to confirm before we got on our flight. Arrived.checked tracker one car not dispatched the other over 2 hours away. Had been travelling for almost 24hours. Promised us they would be with us in 45 mins. Complete lie. Was mortified as had made the second booking for friends. Should have known better as they left my husband waiting over 3 hours at stansted last April. Possibly the worst part of the experience was speaking to roughly 5 different people. Not one person apologised. No respect for customers. ### 1/5 — Very poor service *2018-06-20, version 23.0.0* Don’t use this taxi very poor customer service between guest and operator. Better to use a Uber car , just stay away from this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible Service. Avoid. *2026-05-20, version 38.1.4* We booked a pickup from Stansted Airport. Despite paying in advance, and a call from them when our plane landed, nothing happened. No car. No communication. After our pickup time came and went, I called and got an automated response saying the car would be there in 60 minutes! I managed to speak to the driver, who made an excuse that the traffic was heavy. We waited another 40 minutes, and still no car. I phoned the office again, and was told curtly that our pickup had been cancelled. I asked why and was told that the car had broken down, and that they could not be held responsible for their cars. I asked why I had not been proactively informed, and was told ‘I’ve only just heard’. I have asked for an immediate refund but as yet nothing has been forthcoming. We had problems with a cancelled pickup when we returned from our previous holiday, but had foolishly thought it was a one-off issue. I will never ever use them again and can only warn others against using them. ### 1/5 — Utterly dysfunctional app *2025-04-18, version 34.6.18* 1. The app first schedules the taxi based on the timezone on the phone rather than the actual arrival time of the flight. How does that make any sense? 2. I change the timezone on my phone to finally schedule it at the right time. When i come back to check the booking, it has changed it to the day after i have actually booked for some reason. 3. It wouldn’t let me pay by apple pay even though it suggests that is an option. ### 1/5 — Avoid Avoid *2024-08-28, version 34.6.17* They are so bad -they cancel my driver one hour before my transfer to airport and this was at 2 o’clock in the morning . I have booked a day before and fully paid. ### 1/5 — Poor app quality. *2024-08-26, version 34.6.17* This app needs to be updated. When you book for a future date the operator doesn’t see the correct day and so they call you to change the booking and pay cash instead which is always more costly. ### 1/5 — Not just a few minutes late!! 😡 *2024-05-31, version 34.3.26* Booked to get a train at 10.00, 15 mins away, for a day out with the kids at Legoland. Cab was due at 9.20. Called them at 9.25. Driver said he was running a bit late - “10-15 more minutes”. The automated operator said 25 mins when we called. Surely they would have known this ahead of 9.20? Shocking service. Absolutely useless. Either they don’t use their own drivers or the system is really poor. Won’t be using again. Deleted account and app. App is actually Autocab so probably relies on freelance drivers. ### 1/5 — Cancelled 30min before pick-up *2022-12-17, version 34.0.17* Stay away ### 1/5 — Terrible experience *2022-12-16, version 34.0.17* I have booked 15 days earlier the car . I have called on the day to ensure the car was arriving Few minutes before the trip they cancelled the car This cost me the plane . Terrible experience This company was much better in the past but lately shows lack of professionality I have called and they told me we call you back Never received the call back Never again !!!!!!!! ### 1/5 — Unreliable *2022-10-13, version 34.0.17* Very unreliable company, book with them if you want to lose your flight ### 1/5 — Unreliable service *2022-08-14, version 33.6.20* They cancel your cab One hour before it’s time. this happened to me and three of my other friends. when you speak to customer service they tell you that the driver decided not to take the job and hang up on you. Absolutely rubbish service. ### 1/5 — Absolutely AVOID *2022-04-23, version 33.5.29* They’ve cancelled my booking 30mins before for the airport ## Most praised reviews (10 highest-rated) ### 5/5 — Very patient and friendly and reliable Thank you *2025-01-19, version 34.6.18* Thanks ### 5/5 — Great Prices *2019-06-15, version 23.0.0* Amazing prices, never had an issue with them. They have always been on time, with great and helpful staff always ready to answer the calls. ### 5/5 — Happy *2019-03-22, version 23.0.0* Great price and got me to the airport in record time! ### 5/5 — Excellent Service. *2016-06-09, version 22.0.0* Only used the app once but the cab firm itself are excellent and prices are very reasonable. ### 5/5 — 5 star service fabulous *2016-02-16, version 21.5.0* Wonderful - 5 star service fantastic ### 5/5 — Beautifull car and quality service *2015-05-09, version 21.5.0* Quality from a to b ### 5/5 — Total Fabulous service *2015-05-06, version 21.5.0* 5 star top drivers ### 4/5 — App *2023-04-22, version 34.0.17* Good app with user friendly features. Ride times Call numbers. Used it once and great friendly driver. Nice. Will try again ### 3/5 — Great prices - Issue with changing car type *2015-06-23, version 21.5.0* Great prices and have always been on time. The app showed my car as cancelled, I called the office and they said no issues, tech fault with the app. Also crashes when you try to change the car type 😥 ### 2/5 — Payment System not working *2023-07-25, version 34.2.35* Apple pay is not working. Tested with multiple cards. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*