# Anglian Water MyAccount

> Utility account management for water services, including billing, usage, and support. (iPhone/iPad app by AnglianWater.)

- Source: https://appshunter.io/ios/app/anglian-water-myaccount/id6480044746 (this page in markdown: same URL + `.md`)
- Developer: [AnglianWater](https://appshunter.io/developer/1470593910)
- Category: Utilities
- Price: Free
- Rating: 4.80/5 from 36 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 41 MB
- Languages: American English
- Released: 2024-07-11
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/anglian-water-myaccount/id6480044746/reviews.md

## What is Anglian Water MyAccount?

With a few simple taps, you can: 

• Keep an eye on your account – view your bills and payments, set up or change a payment plan, or make a card payment 
• Check your usage – get the latest view of how much water you’re using plus some handy water saving tips  
• Manage your details – quickly update us about any changes to your information 
• Submit meter readings – only pay for what you use by keeping your usage up to date
• Tell us you’re moving – easily close or transfer your account 
• Get extra support – sign up to our Priority Services Register to get services tailored to your household 
• Get updates and alerts – stay in the loop about any service issues affecting your home  
 
Getting started 
If you’re already signed up to MyAccount, just use your existing login details. 
If you’re new to the service, just download the app to register your details. You can choose what language you’d like to use from a range of languages.

## Key features

- View bills and payments
- Set up payment plans
- Track water usage
- Submit meter readings
- Update personal details
- Request account transfers
- Access priority services

## What do users think of Anglian Water MyAccount?

Overall sentiment: negative

**Pros**

- 👍 Easy to use app
- 🚀 Quick and efficient process
- ✅ Helpful customer service
- 📱 User-friendly app design
- 🏠 Smooth moving house process
- 💻 Easy to use website
- 💳 Supports Apple Pay
- 📈 Good for comparing usage
- ✨ Slick and fast new app

**Cons**

- 😠 High bill increases
- 🐛 App constantly crashing
- 🐛 Login issues
- 🐛 App not working after update
- 🐛 App freezes on login
- 🐛 Payment processing errors
- 🐛 Hourly usage data unreliable
- 🐛 Difficult to find meter reading option
- 🐛 App not downloading
- 💧 Poor water quality
- 📉 Usage graph difficult to interpret
- 💸 High costs
- 🔄 Frequent app updates
- 🚫 Cannot reset password
- 🪲 Biometric sign-on issues

**Commonly reported bugs**

- App has stopped working
- Website not working after update
- Hourly meter read has been taken away
- Update has broken the app
- New features not working
- App constantly crashing
- Unable to log into app
- Keeps logging me out during logging stage
- Cannot change password
- Account already registered error
- App just won’t open
- App takes ages to update
- App does not download to iPhone
- App freezing on login page
- Apple Pay validating payment screen glitches
- App will not allow payment details entry
- Cannot see volumes of usage on graph
- Biometric sign on not working
- Impossible to prove not a robot during sign up
- Hourly usage data unreliable or lost
- Login screen constantly logs me out
- App refreshes and goes back to reset password link
- Cannot log in
- Something went wrong error
- App buffers permanently on install button
- App glitches and gets stuck on validating payment screen

**Most requested features**

- Explain sudden bill increases
- Allow changing monthly payment amount
- Restore hourly meter read view
- Provide more detailed usage statistics
- Allow downloading usage statistics to spreadsheet
- Improve app update frequency
- Invest money in fixing pipes instead of app updates
- Make it easier to add meter readings
- Improve app testing before release

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/anglian-water-myaccount/id6480044746/reviews.md

### 5/5 — With me all the way

*2026-05-26*

Anglian Water have been outstanding from my first approach for a construction water supply to a new build, to setting up the permanent supply and new account then closing the account on our old property. There was an anomaly in the address of our new build which caused everyone a lot of confusion but Anglian eventually resolved all the issues.

**Developer response:** Thank you for the great review!

### 5/5 — Good Customer Care

*2026-05-04*

Prompt response whenever needed and very reliable when it comes to water and sewage.

**Developer response:** Thank you for the review!

### 1/5 — Mr

*2026-04-10, version 1.123.2*

I think doing it this way your just ripping people off

### 5/5 — Slick move out process

*2026-04-10, version 1.123.2*

process moving out quick

### 1/5 — Annoyed customer

*2026-04-02*

Just received my bill for annual water rates as was previously paying via my rent through Norwich city council.
On receiving new bill AW want me to pay over£1000 for my annual bill where as before I was paying £57 monthly via rent.
Why am I suddenly paying nearly double…
This is extortion especially when everyone is already struggling with the cost of living.
Please explain AW

**Developer response:** hi, sorry for the delay in replying. Please contact us at CustService@anglianwater.co.uk or by giving us a call on 03457 919155 and we will be happy to help.

### 5/5 — Excellent App

*2026-03-23*

I don’t think I have found an app that is easier to use and quick to update than this one.  All companies could learn from this design - very user friendly!

**Developer response:** Thank you so much for the amazing review!

### 5/5 — Moving house

*2026-03-19*

Very good app easy to use and gives you all the information you need

**Developer response:** Thank you for the great review!

### 5/5 — Amazing service from Julie

*2026-03-04*

I called with a query I had regarding my bill and spoke to a lady called Julie who was super helpful and it was a pleasure speaking with her! My questions were answered so I went away happy! Thank you Julie! Five stars from me!

**Developer response:** Thank you so much for your great review!

### 1/5 — Not working

*2026-02-20, version 1.114.1*

For some reason the app has stopped working ? 
I have deleted and installed again and still not working ? 
Haven’t had no problem for 2 years and now won’t go into app .

### 1/5 — Useless website.

*2026-02-16, version 1.114.1*

Had a message saying needed to update so did now nothing is working. 😡

## Frequently asked questions about Anglian Water MyAccount

### What can I do with the Anglian Water MyAccount app?

The app allows you to manage your Anglian Water account. You can view your bills and payments, set up or change payment plans, make card payments, and check your water usage. It also enables you to update your personal details, submit meter readings, inform them if you are moving, sign up for priority services, and receive updates and alerts about service issues.

### How do I get started with the app?

If you are already signed up for MyAccount online, you can use your existing login details to access the app. If you are new to the service, you can download the app and register your details directly within it. The app also offers a choice of languages for your convenience.

### Is the Anglian Water MyAccount app free to use?

Yes, the app is free to download and use. There are no charges associated with managing your Anglian Water account through this application.

### Can I submit my meter readings through the app?

Yes, you can submit your meter readings through the app. This feature helps ensure you only pay for the water you have actually used by keeping your usage information up to date.

### What kind of support is available through the app?

The app provides access to extra support options. You can sign up for the Priority Services Register, which offers tailored services for your household's specific needs. Additionally, you can receive important updates and alerts regarding any service issues that may affect your home.

## Version history (last 5 releases)

### 1.153.7 — 2026-08-25

This update introduces push notifications in MyAccount, making it easier to stay informed when your latest bill is ready. We’re also continuing to improve the app with regular enhancements, new features, and bug fixes.

### 1.145.1 — 2026-08-13

We aim to update our app every other week to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and identify any further bugs or issues.

### 1.138.0 — 2026-07-14

We aim to update our app every other week to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and identify any further bugs or issues.

### 1.132.1 — 2026-06-29

We aim to update our app every other week to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and identify any further bugs or issues.

### 1.130.1 — 2026-06-12

We aim to update our app every other week to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and identify any further bugs or issues.

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## More apps by AnglianWater

- [Anglian Water](https://appshunter.io/ios/app/anglian-water/id1470593911)

All apps by AnglianWater: https://appshunter.io/developer/1470593910

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*